My Experience So Far With Sentris

Sentris has a pretty good deal (IMO) posted over in the advertising forums, free CPanel and good specs for what I am looking for. I started trying to call their toll free number yesterday with some sales questions before buying. I tried about 6 times yesterday with no answer and left 2 messages out of those calls. Today I decided to hell with it and went ahead and ordered the server I was looking at. Also, I decided to prepay 12 months as they only bill you for 9 when you do, a savings of around $450. The ordering process was problematic. I am splitting this server with some friends and I had them both send me 1/3 of the cost the server to my paypal since Sentris accepts this. I do not have a bank account on my paypal but I do have a verified Visa which I intended to use to pay my 1/3. ie, 2/3 from paypal balance and remainder on my Visa. Upon completion of the order and attemping to pay with paypal, I was informed that I could not use either my paypal balance or my credit card for "this transaction" and I needed to add a bank account. This is no good since it takes days and I don't really want to do that anyways. I tried to re-place the order by just paying with a credit card (no paypal) with the intention of paying the entire amount myself and just getting the money from my friends later. I was informed that this was not possible because my "email address was already in their system". I called them, left messages to no avail. Finally I found a welcome email for the first order in my GMail spam box. It including a billing link which I was able to login to and submit a new payment on the invoice using my Visa.

Almost immediately I got a confirmation email that the Visa was processed and authorized. Unfortunately this is where I have stalled. The invoice in their billing portal still shows as unpaid and outstanding. I have received no notice or confirmation that my server is being deployed or an ETA as to when it will be finished. I have called probably a dozen times today and left several messages with their sales and billing departments, neither of which pick up. I have submitted a helpdesk ticket:

I ordered a server this morning and pre-paid 1 year. I charged the payment to my Visa but ModernBill is showing as unpaid even though I received a confirmation email stating the charge was authorized. I need to make sure payment has been received and marked on my account so that deployment of the server can begin and be completed ASAP. Thanks.

It has been 6 hours with no response from this company. They even have an MSM messenger address on their site which I attempted to communicate with to no avail. This user has been away, then active, then idle, then away, then active, and signed on and off several times throughout the day, never responding to my messages.

I understand that 6 hours is a relatively short time for server deployment, but I am not looking for the server to be done. I simply want re-assurance that the invoice is marked paid and things are even moving forward. I fully expected to wait 1-2 days for deployment. My biggest fear is that this is a sampling of the level of service I will be receiving from this "company" over the next 12 months. I have probably called their number 20 times over the last 2 days and left 4-5 messages. No answer and no reply to the message. I have opened 2 tickets and sent 3 lengthy messages to their MSN messenger contact.

Beware, do not trust this company with your money. I am seriously considering calling Visa and issuing a chargeback as this company has made no effort to show me they intend to give me what I paid for.