GoDaddy.com - Cheating And Stealing From Customers
Apr 6, 2008
There is a lot I know about godaddy and I also wrote some on my own website, but it's long so I'll post only one issue here. This company is being very dishonest. They pretend to be the cheapest one in the market, but they charge you extra for so many reasons. For example, it's the only company I know who charges 25 cents more per domain per year than the price advertised. It doesn't matter what's their excuses, ICANN, SHMICANN, they advertise one price and they charge you another. Let’s begin with that. (I think I might saw they changed it to 20 cents, but it doesn’t matter. 5 cents don’t make them honest).
Also with web hosting, they offered me an incredible price of about US$ 3 dollars per month, and even gave me a discount for paying in advance for two years (24 months) and I paid only $2.50 per month (about $60 for 24 months). They had a plan for 5GB and also another plan for 100GB which was something like $6 per month and I didn’t need it. Why pay for 100GB when I need only 5? Actually I could use 10 but I don’t need 100 so I paid about $60 (don’t remember the cents) for 24 month.
Now, I was using their web hosting for backup and I wrote a script which will do it automatically and it happened that I used more disk space, something below 300MB which I calculated to be only 6% of the 5GB I asked. I didn’t even asked them to use extra disk space but when I used more disk space they sent me and email and then after a few days (I think about 5 days) they charged me extra of something like $6.79 per 100MB per month. Actually I was away from home and didn’t have a computer and when they wrote me about it I thought they were charging me extra of $6.79 for 100GB (Gigabytes!) and not Megabytes and when they wrote me they charge it 3 times I thought they meant 3 months. I still didn’t need it and I asked them to cancel it but they asked me to remove files and I was very busy with other things (actually I’m not a full time webmaster) so eventually it took me about one month and I removed the extra files, but they still charged me with extra of $20.37 per month (if I remember the cents… I never forget people who cheat me) and when I wrote them they also asked me to enter their website and remove the extra disk space myself, and when it didn’t work they asked for screen copies and I had to send them so many emails (actually it took me a few months because I was very busy with other things) and eventually I called them from my mobile phone (my Skype didn’t work properly) and after speaking to their representative he agreed to refund me most of the charges except one, he still insisted they have the right to charge me the extra $20.37 for using 6% more of their disk space for less than one month.
Now you can do the calculation yourself! I paid about $2.50 for 5GB per month (about $60 for 24 months) and they charged me extra $20.37 for 300MB which is $339.50 for 5GB or more than 100 times their regular price! Actually they charged me 4 times $20.37 which is more than $80 and the whole deal with them was $60 for 24 months! Actually if you check the prices of their “extended” web hosting it’s something like 100GB for about $6 per month (if I remember correctly) and if I paid $6.79 per 100MB extra then I would probably pay $6,790 which is more than 1000 times of their regular price!
I know a lot more but I don't want to post long posts here so I put some of it on my website. There are also other companies such as Google, they displayed "Action canceled" on my website www.speedywhois.com (currently .net) instead of their ads ("adsense"). I put a copy on my personal homepage with more details and I would like to know where I can discuss google adsense and other companies related to webmasters.
I hope this website is not affiliated with godaddy and this post will not be deleted. I don't want the $20.37 but I want you to know they are ripping you off. charging 100 to 1000 times the regular price is theft, it's like if they offer you a cup of coffee (or actually force you to take it) and then charge you $6,000 for the cup. I never asked to pay $20.37 per month and all I agreed to pay was about $2.50 per month and the extra $20.37 is for 6% extra disk space I used (slightly less) so they are ripping me off!
If you want to see details and proof then please see this post and the following posts: ....
Found some in WHT ads forum, provide 800 GB space and 8000GB bankwitch. Other companies are similar offer. I talked with them, and ask: "Do you really provide 800 GB space?" they replied, yes.
Then I told them I am going to order. I have a 600GB sized website want to move into it and planed finish moving in 3 weeks to 1 month, then they just left me there, never had one word, so frustrating.
Asked a few more, and got similar result.
Are they real companies with real ads? If not, Why WHT allow false ads listed in there and waste us time.
i am writing this thread for cheating behavior of this company:
performancehosting.net. We are a dedicated server provider in Singapore. Performancehosting is one of our reseller. And rob (tikvah7777@hotmail.com) is their sale person or CEO. I believed their company is targeting Indonesia customer, thus servers in Singapore is perfect speed to there. Performance Hosting used to be good and reliable customer. Their billing cleared well before November 2007. However everything turned sour recently when we clearing all overdue payments and implement new billing system. Performance Hosting owed us total 1635USD. On 19th February 2008, we filed two money request in paypal ( this is because Rob requested me to send money request in paypal, they do not want us to tell them to pay on msn) for two servers overdue charged. However, until 21st , we still did not get the payment. Thus we sent one email to remind them. On 22nd , their billing department replied requesting further info on these two servers billing. We replied immediately. After that they no response again. On 25th after our massive email requesting, their billing department answered again asking us to bill them month by month. We agreed, noting that we are implementing new billing system which will make this much easier. On 25th our patient wore out, we sent email again ....
I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
I was hosted by this guy who did not tell me he was being hosted by someone else. I paid him about 10$ less than his current host, but still I paid him. As it turned out he had only paid his hosting bill once and that was the very first day he had hosting. Since then they suspended him and me also.
Now I have found out the host that hosted him and they will not give me my files unless I pay them what he owes them. I have read their TOS and in no where does it say anything about this. This is really stupid in my opinion. How can they make me pay for their mistakes. They are the ones who let him go 4 and a half months without paying and never suspended him.
I have just removed my servers and switch from a data centre in london only to find that for the last 6 months since I last visited the data centre some one has had one of there switches plugged into my power strip. When I approached the provider about this they claimed it would have not affected my charges for power consumption because they were monitoring the power of each server.
Is this possible for a provider to monitor the power for each single server on a power strip that I own? or are they just trying to get them selves out of trouble for the fact they have been over charging me for power for the last 6 months?
If you are hosted at Gl0bat.com, you should be aware that Gl0bat is poaching traffic away from your site. Gl0bat has added new 404 file not found pages. The domain name of the account holder is displayed right above a search box that advises it will search this site, but returns sponsored ad results. Below is a listing of the favorites of the domain name that also returns a bunch of advertising. These error pages use the domain name repeatedly, but do not offer any link to get back to the domain. So Gl0bat is hijacking domain names away from their customers and associating questionable links with customer domain names.
It even has a search box that says "Search" which implies you're searching the site but it goes straight to information.com to which Gl0bat gets a kickback from.
This is wrong. They are stealing your visitors, your CUSTOMERS away from you and redirecting them to another site.
Protect yourself and setup a custom 404 page right now. I'm working on doing this and I hope this solves the problem.
Gl0bat's one-click install is also very outdated. The software they install is not the current version but very old version with security flaws in them. They also have PHP register_globals set to ON which is another security hole. This hole and the old software allows for sites to be hacked more easily.
I have a question regarding people who are stealing content off my site (using the same URL of my site). I would like to make a rule (in .htaccess, I imagine) that does the following:
If the graphic is placed on the desired domain, put the correct graphic in place. If the graphic is placed on another domain (stolen), put a 'substitute' graphic in place that says that the content was stolen.
I know you can do something along these lines (I used to have an .htaccess that prevented people from linking to pages outside of designated domains) but I'm not sure if you can narrow it down much more. However, it would rock if it was possible.
It seems that some of my customers are having serious DNS problems because their ISPs have old DNS information, and while I can access their web sites here, entire regions can't access their web sites. Obviously they ban my server because they say the web site is unaccessible is the whole city or region.
What do you suggest in this case? (Using different DNS is not a solution for a whole city; ISPs don't answer my calls)...
I have been running a small web hosting business now for a couple of years, and have around 100 customers. This is all run through a reseller package with BPWeb.
Recently I decided to expand, and purchased another company. This one has nearer 200 customers, and is with EUK host with a dedicated server.
I am going to merge the two onto the dedicated, as I have Cpanel and WHM there. BPweb only offer their own custom control panel.
All my previous customers are hosting only, so I have no access to their nameservers. I need to as smoothly as possible move these customers across. I thought I'd move the domain that all their namesevers point to already over to the new dedicated server, and that should follow there. But how can I move content of these 200 accounts over. Simple webpages I'd just FTP, but things like Cron jobs and databases....
I know everyone is in the collocation game, and wanted to know the best way they think there is to get collocation customers and to keep them happy? How do you go about gettting new customers for all the collocation Data Centers? Let me know what you do different to get new customers and to keep them happy and be with you long term?
I'm a client of netdirekt.de starting from today. I want to move my old sites from EV1 to Netdirekt.de but unfortunately , they didn't gave me the dns servers. I've already set-up the domains from Plesk CP , but I don't know the name servers.
I have recently started my own hosting company, but I am having trouble attracting customers. My website get's around 500 unique visits per months, yet within 4 months of it being online I have only 2 customers so far. Can anyone point out what am I doing wrong? I am not overselling at all and prices are fair. Support, that I offer to customers is very good (compared to the support I get from the datacenter where I have the servers housed), so I don't really get what is wrong.
The website is at www.torqhost.com (torqhost . com)
how to renumber new customers.I have a situation where my company took over number of DSL customers who have routers with old IPs block mapped on them from an old company.
Once the carrier connects those customers to my router via PVC can I some how access those routers from withing my network even though thy have old IPs in them and renumber them to my own IPs? Is it true that if I bind an old gateway IP to my router that those customer's routers were using I would be able to access those customer routers?
Also, I would like to eliminate interaption of service to the new customers, so if I make an agreement with their old ISP where I would start advertising the IP blocks those customers were using with the old ISP via BGP while renumbering is taking place. How long would the down time be for switching route of IP blocks from their router to mine?
I'm currently considering a host change, so I'm putting out feelers to potential candidates. As always, I'm putting on my difficult customer mask (turning down my rationality and patience module) to find out if the host can actually handle real-life customers (one of the things I find most important and that I don't want to find out once the server is already on fire). Most companies pass the test very well. Here's how LiquidWeb handles new customers:
Quote:
Originally Posted by yosmc
Hi guys,
I'm looking to switch hosts in the next couple of months. I'd probably wait until January, but since the recent experience has been a bit bumpy with our current host, I'd like to get some basic info now so we can move more quickly if circumstances force us to do so.
MY SITUATION: I'm a do-it-yourself webmaster who has been managing his own server for years. It's become a curse though because managing your own server means you have to be online virtually every day. I'm looking for a solution that will allow me to be offline for several weeks (a REAL vacation, something I haven't had in a decade), knowing that whatever major issue there is with my sites, someone will take action and make sure the service stays available.
- Last year, I've switched to my first managed solution, but as it turns out, they're not doing what I need. Yesterday, for example, I came home to find my sites offline. The site was unavailable for over 40 minutes, and after asking about it I learned that they didn't take action because the server wasn't quite dead yet, only really, really, really slow. To me, this is hairsplitting, the only thing that matters is whether or not my site is available to visitors. - And once the service has been restored, I would also expect a managed host to figure out what caused the issue, and to propose a solution (or just implement one, e.g. change the mysql configuration) so that a similar issue won't happen anymore under the same circumstances.
- If my sites are unavailable due to a fatal error (e.g. a table needing repairs, or max users reached, "can't connect" or whatever else) I would also expect my managed host to catch it on their own, restore things to normality, and possibly think of ways to keep similar issues from happening in the future.
- If my site suffers a DOS attack, I would expect a managed host to think about how my site can be protected.
And so on.
- My largest database tables are 2.5 GIGs in size, but the /tmp disk my host configured has only 600 MB available, so everytime I perform a major operation (even if it's about slimming it down and running an OPTIMIZE afterwards) everything goes down the crapper (/tmp 100% full and load average shooting up to 200). Seems like the fact that /tmp is 100% full doesn't even trigger any alarms with my host, they send the alert to me, and expect me to contact them and ask for a fix. - When I needed to run a business-critical script that keept failing due to the small /tmp, it was me who reconfigured mysql so that it would temporarily use another partition for /tmp - no suggested solution from the host whatsoever. Not good at all.
- I would also like to see a host being able to learn from past incidents. This would require the host admitting though when they made a mistake, or gave the wrong advice. A host not admitting mistakes means that they will not learn, and will therefore keep making the same mistakes all over again (for the client that's a horrible outlook).
- I also think it's embarrassing if a host tells the client that fixing a certain issue is beyond the scope of their support, if it turns out afterwards that the issue happened because of some update done by the host. If in doubt, the host should always provide assistance.
- And if an issue does go beyond what can be expected from managed hosting, it would be the icing on the cake if the host could offer to fix it anyway, possibly against a fee. Such a situation could occur if a major site error is due to a broken script that was provided by the client. ("Looks like your script blah.php is causing the fatal error, we can look into it but this will likely take X hours and cost you Y USD.") Again, the ultimate goal for me is to be able to be offline for several weeks at a time, knowing that any major interruptions to my sites can be resolved without me.
- I would also appreciate a system that will allow trusted site members to report issues - i.e. one where I can give users the ability to report problems without at the same time giving them the privilege to push any red buttons that may damage my site.
So in a nutshell I'm trying to figure out if Liquid Web is the right hosting solution for me. Please let me know if your hosting philosophy meets me needs (and don't hesitate to let me know if it doesn't ).
Thanks!
Quote:
Greetings,
Thank you for contacting us. Liquid Web offers Heroic Support which covers the hardware, OS, and installed components. We will also monitor your server, and if a service fails one of our reps will log into your box and restart the service. We do not provide support for your content (including backups). If you are having a problem we will help you to troubleshoot the problem, however if the fault is in your content or scripts we will not be able to assist you with that.
For more information on what your support covers please see our website at: [url]
If you have any further questions please let us know.
Quote:
Originally Posted by yosmc
Hi,
I hadn't written such a long email because I'm bored, but because I wanted to know where Liquid Web stands on the issues mentioned ("what would have happened in these situations if I was hosting with Liquid Web"). You have basically answered the question about fixing script problems, and for the rest sent me to a page with unspecific promotional teasers. If that's all I can get as a reply I guess that also answers my questions (I'm already Googling for alternatives) but then again maybe you just want to give it another try?
Thank you.
Quote:
Originally Posted by LiquidWeb
Greetings,
We will take care of server administration issues, we do not take care of any content issues. From the email you sent it sounds as if you are looking for a web developer that can watch over your site, and make corrections and adjustments as needed. This is beyond the scope of what we offer.
If you have further questions please let us know.
Quote:
Originally Posted by yosmc
XY, right now I am just looking for someone to answer my questions. For what it's worth, I didn't draw the name "Liquid Web" out of a hat, and I had already been to your website prior to sending you my mail. Anyway, here's what I read from your responses:
THE BAD NEWS: - Even if it's a one-time emergency, you are paid extra and not providing help would ruin the client's business because the client is currently in a thunderstorm in the middle of the Atlantic, it is not possible to convince Liquid Web support to fix a fatal error that may have been triggered by a programming error in one of the client's scripts. - Although Liquid Web's server monitoring is called "Sonar" it is - in practice - just as slow as the one I've described in my intitial mail (because if it was any better, you would have told me by now how LW would have handled the given example differently). - Even if all my sites are down because your staff has misconfigured mysql to break under heavier traffic, or because one of the tables crashed, Liquid Web's staff will do nothing until notified because as long as the mysql service itself is up, you don't see any reason to intervene (if this is something you'd care about and fix, I'm sure you would have let me in on it by now). - EDIT: Or wait - you guys are installing mySQL but you're not configuring/tweaking it so it actually works for the client? Not sure, seems like I actually have to *guess* on that one.
- Liquid Web's ticket system cannot provide sub-accounts with lesser privileges (because if it could, you would have advertised it to me).
- When Liquid Web sets up new servers, /tmp is below 1 gigabyte as well, and when this causes issues, it is definitely not Liquid Web's fault (because if you would be handling this any differently, you would have pointed it out).
- Liquid Web has too many customers already, which is why even customers who know what they want aren't told what they can get, but instead receive links to canned information that doesn't answer their questions, along with the info that Liquid Web probably isn't for them anyway.
- Generally you're in a hurry and can't spend more than 5 minutes on the average ticket.
THE GOOD NEWS:
- LiquidWeb offers DoS protection (I had missed that, but see it clearly now).
Hope there was nothing I missed. So - thanks for all the extensive information you gave me (and sorry for using up so much of your precious time), I will make sure to honor it when I reach my decision.
No further replies.
Anyone know what's wrong with these people? Are they full, or do they only take on easy customers who need nothing?
Due to certain reasons I am looking for a fast reseller plan to Melbourne Australia. I would prefer the best from USA for Melbourne customers.
At the moment I would like to search and get quotes from various companies in the right city in USA which will be able to provide cpanel /whm and great support.
I plan on having a few websites hosted with different domains but the main one will be an online shop with many pictures. My current online store is in Korea and takes up about 500mb. I expect the Vietnamese one to be the same. In the future I plan on making a few other websites (probably not as image heavy) for various businesses I am starting here.
Nothing fancy needed as no actual transactions will take place online (all cash on delivery). Just need something that will give decent speeds to Vietnam and no problems with bandwidth. I am a newbie as far as all of this goes but I need to start somewhere. I would really appreciate some advice or at least being pointed in the right direction.
Budget is preferably as cheap as possible that will sort out all my needs but definately under $15 per month (under $10 much better!)
Is there any happy The Planet dedicated server customers? I read sooo many bad reviews on here, yet they continue to be the largest dedicated hosting provider and are growing leaps and bounds.
So I thought I'd see if there were any lurkers here that are actually pleased as a customer of The Planet.
We will add this option to our Seattle-based datacenter. So, which network is better for EU-based customers? We have NTT and Global Crossing in our mix already
We are going to host an application for 20 customers. Our application is related to online order system. We will create 20 virtual host on Windows machine. Application developed in dot Net and database is MS SQL 2005. each client have its own database. I Just want to get an Idea from you people about CPU, RAM, Hard Disk, and Bandwidth.
I've got customers in the UK and Canada that are having problems accessing the server. It's defiantly a problem with the server, just got it, I've had them try to go to the site directly using a server address, 69.65.51.104/~populiw/index.php, with the FIREWALL disabled.
I wanted to know who has the best service and location for Australian customers. I currently have a Cali server but require something a little cheaper.
Most of our customers are in Australia and so a top end reseller plan with fast server to Australia would be wonderful.
It has came to my attention AGAIN that geekrack servers are down. This time, I caught it JUST as they were going down. I was thinking more about this when it happened the other day [url] and on their site it says 100%, as shown in a picture below. This is totally lying to customers, as their servers were JUST DOWN the other day. Well, as soon as I was done taking a screen shot of this, I clicked on the 100% uptime link, and then tried going back to geekrack.net, and IT HAPPENED AGAIN! Their servers are DOWN AGAIN! Geekrack is VERY unstable! They need to either pay someone to manage their servers for them or they need to get lost!
I was wondering what other people did to prevent their networks from being used as platforms for network abuse. I just setup an inward facing snort server, myself- But I was wondering what other providers (especially other low-cost VPS providers)
