Someone brought to my attention something very interesting today: GNAX has a significant number of SpamHaus listings, many over a year old. There are also multiple ROSKO listings.
[url]
I have always heard generally good things about GNAX, so I wonder why they are dropping the ball here.
we are having troubles with Spamhaus.
One of the motives they block us one of our blocks of 256 IPs is:
"190.183.63.103/32
Removed gigared.com.ar SR02
2008-12-01 03:28:01
SBL65412 mule spam dropbox"
What is "mule spam dropbox"?.
That IP is the main of a hosting server (100+ domains) from a client.
We just got a new windows server and didnt put an antivirus or configure windows firewall, while setting up for the 1st two months.
our IP address has been blocked twice now by this company, on saturday, released on monday and blocked again on tuesday.
[url]
we applied to have it removed which they did and blocked it again, they claim we were spamming, which we never did
We have installed mcafee and setup windows firewall.
trying to get a removal from them, how quick was the request usually processed, or even get any type of response from them?
View 5 Replies View RelatedI have a server which is currently listed under SBL's list(SpamHaus) coz of my DC was having spam issues or something like that. It's a Class 1 block which is kinda serious.
Currently that server is unable to send or receive mails from most places which uses SBL as a spam filter.
My question is if there's a way to re-route the emails from this server to another server which is not listed under the SBL? If it's possible to do so, could you please help tell me what I should do?
I was wondering if I could change the MX records to another server so that everything gets re-routed to another server while the problem with SBL is being resolved.
I've just got a fully manage VPS, unfortunately the newly aquired IP was listed in PBL (policy Block List)by spamhaus which is a nonspam source. I've got the ip de-listed but apparently some servers are still rejecting emails coming from this IP. It have been almost 48 hrs. Question is:
1) How can the IP got listed when it's never been use? How can we check IP is indeed a 'fresh' or pr-owned by spammers?
2) What is the possibility of the IP being blacklisted by these servers forever? How long does it normally take for it to be totally in the clear?
3) What are the preventive measures that can avoid IP being listed?
4) Is configuring Reverse DNS PTR a standard procedure in server set-up and could missing that config be the main reason the IP got tagged?
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
Currently we host with SoftLayer but are looking for other reliable providers also.
Which of the following do you recommend:
GNAX or DedNow
The glorified NetDepot (Gnax) has finally launched it's VPS services with a cool promo: only one buck for the first two months!! cPanel & all IPs you want for low prices, LxAdmin portal (you can install and reinstall a lot of OSs). Does anyone there tried this product? I'm interested in a honest report...
View 5 Replies View RelatedGNAX themselves have been great and they are still working on this problem with us. We are having a problem getting passive ftp to work correctly on all of our servers at this location. We do not have this problem with any of our other data centers using the same server configurations/images/settings and have multiple servers at GNAX all sharing the same problem, which seems to reasonably say there's something at the datacenter itself that's causing this problem. Ftp connections fail when trying to login using the password or fail when trying to enter passive mode. If the connection does not use passive ftp, then it works fine. Passive ftp will work sometimes at this location, but it’s rare and it doesn’t work for long. Has anyone had any similar experience or may know what the problem might be?
View 8 Replies View Relatedwhat better DC Gnax/NetDepot or Burst.net ?
View 12 Replies View RelatedI finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config:
AMD Athlon 64 3800
RAM: 1GB
HDD: 250GB SATA II + 250GB SATA II (raid 1)
OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me --
Control Panel: none
Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
I am a client of GNAX since 2003, in 2004 I began with colocation with them.
The service has always been good.
Connectivity: Now they utilize 4 suppliers (Telia, GlobalCrossing, Savvis and BTN) by BGP and RouteScience by Avaya, never I have had serious problems of the conectivity with them, the maintenances that have had have always been notified and resolved with the maximum brevity, I can assure that the network is excellent.
Facilities: Before they were found in 55 Marietta st. , I am not an expert in facilities, but I know that all was correct, never I have seen none objection neither nobody that had it. At present they have their own building, in White St. here the things are a lot more large and fresh
Security: Great control security by professional cameras, registration check-in / check-out of personnel, and security guard the 24 hours, access by cards to colo area / tech rooms etc
Support OnSite: Fast support, pleasant and very attentive techs, and above all, well and efficient support. You can obtain the support attention to the 4PM or to the 4AM, they are there to every hour.
I do not put a scoring in each section by if does not seem real, but my judgment would be 9/10 or 10/10 in all. My business there is Atlantanap being at more than 20.000km of our offices, some motive should have
choosing atlantanap and you will choose well, you can test them with part of your business and soon will think the same as I.
Ok...posting this here to hopefully get someone's attention at gnax.net.
I've written their abuse@gnax.net and engineer@gnax.net multiple times and even called into their support line and spoke with Stephen (or Steven). No one there seems to care.
They have a group of Vietnamese hackers on their network that are launching attacks from several of their servers. They also have a google phising site on one of the servers.
Spoke with Stephen at Gnax support and his answer was that it wasn't his job and I needed to send a e-mail to abuse. After telling him that I'd done that multiple times he basically said oh well that he didn't know what to do.
Seems like the admins of gnax.net are either very irresponsible, stupid or just ignorant.
Here are the URL's.
[url]
[url]
Just replace the 1's with t's and you can see for yourself. The fwooshnet.com attempts to download a trojan to your system so if you don't know what your doing don't visit either URL.
Hopefully admins from Gnax watch this forum.
We need colo in 2 or 3 different locations within the USA.. we're going to be growing to over 3-4 cabinets in each location within the next 18 months.
We're looking for rates (including power and everything) for less than $800/rack.
We're also looking for a semi-small company who is willing to be quite flexible with our service (as we are a service provider) and we will need remote hands etc..
First question:
What do you think of GORACK, I was unable to find any reviews on them, which could either be a real good thing, or a real bad thing.
Second question:
What do you think of GNAX Dallas?
Third question:
Is there any other companies you would recommend to me?
Some of our client emails are being blocked and it appears that the whole GNAX range of more than 103680 IP addresses was blocked.
Quote:
As you should know now: It is not you, it is your complete provider which got UCEPROTECT-Level 3 listed.
Your IP xxx.xxx.xxx.xxx was NOT part of a spamrun, but you are the one that has freely chosen your provider.
By tolerating or ignoring that your provider doesn't care about spammers you are indirectly also supporting the global spam with your money.
Seen from this point of view, you really shouldn't wonder about the consequences.
What I want to know is how often do it happens that a datacenter have all it's IP addresses being blocked?
I contacted Gnax about this but their response was merely that they will take steps and the whole range will eventually be delisted. (Obviously the immediate removal fee of $200 something is too much for them)
Ironically merely a few hours AFTER I contacted them I got a "warning" about spam send from one of our clients.
The date of the email was a few weeks AGO and We already long ago warned our LEGIMATE client that such emails are not allowed and the account will be terminated if it happens again. (In other words WE immediately acted against potential spam while Gnax not and then have the nerve to warn US after WE informed them of the blacklisting)
On the one hand I understand that it can be difficult for a very large provider and uceprotect.net seems a bit harse to block ALL IP addresses due to 0.238 % spam ip addresses.
GNAX/Netdepot 1 Year Review
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
I have a site hosted with Imhosted.
6 days ago, three users, one from Denmark, one from the UK and one from California - all reported connectivity trouble. I asked for tracert's from all three.
Two of them fail at 209.51.131.250 ( the California and Denmark one ) and one fails at 209.51.131.234
Both are GNAX servers.
I contacted Imhosted - and for 6 days they have ducked, dived, denied, and given me totally inappropriate stock replies ( such as asking me to check my IP address - when the actual affected IP addresses have already been supplied numerous times). They tried to fob me off saying it was an ISP issue ( two continents, at exactly the same time - yeah, right )
Imhosted have SAID, on two occasions, that they've contacted GNAX to have them fix the issue. So far, the problem remains for all three users.
Fortunately, we have a dedicated server of our own already, and we will be moving to it in the next few weeks. But meanwhile - what the hell can I do to rattle some sense into Imhosted and/or GNAX to get these poor guys back onto the site?
I've had three years of hell with Imhosted. Useless support, dreadful performance, unusable email, PHP and SQL issues - all in all, a dreadful experience.
Thanks to rising costs of energy we have received notices from GNAX that they are raising costs of power and colo space. Has anyone else seen similar notices from other colo's already ?
I know we have seen power rates increase the last few months in our homes, we talked about that here in another thread. It was envitable that colo facilities followed suit. How does this affect the other colos and providers?
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram.
Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
Setup 8/10
I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10
I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10
On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10
I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file
--14:48:19-- http://www.hivelocity.net/10meg.file
Resolving www.hivelocity.net... 69.46.24.178
Connecting to www.hivelocity.net|69.46.24.178|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10547200 (10M) [application/octet-stream]
Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
14:48:47 (373 KB/s) - `10meg.file' saved [10547200/10547200]
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special
If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
I want to get peoples opinions that HAVE USED or DO USE GNAX and their network.
What is the main difference between their networks, which one are you on, and have you tried the other, etc. I want to get some real feedback here. From what I can tell, the gold just appears to be bigger name connections that are charging alot more money for their backbone. The silver has nearly as many connections as the gold it appears.
I buyed vps two weeks ago,
but my vps down two days ago and delete my account whmcs system on
[url]
and again register support system, and open help ticket, but not fix my problems, and not answered my tickets and still down vps
I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it!
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.
I called them, and was sent to cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).
In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.
Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.
One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.
I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.
Now i'm waiting for my collections letter . . . as so many of you have received before. Absolutely ridiculous and unacceptable. No other hosting company has ever come close to being this much of a hassle!
I have submitted my story to Digg if anyone is interested:
digg.com/tech_news/1_1_Internet_Inc_Something_must_be_done
I paid for 6 months because it was a very good deal. During that time, it was down more than 10 times for extended periods... I was on the scratchy server, which sucked.
I never used it for any of my important sites, but still.
So, it was set to renew on December 16th. I didn't want to continue the service, because, uh, it sucked. I sent in a ticket asking to cancel, but that I didn't want my service shut off until the my pre paid time was up. They told me to use the cancellation form.
I did this, and I got an email asking why I was quitting. I said my site was down all the time, they couldn't really argue with that.
Fast forward to the next day, and there we have it. The sites are down. The account is deleted. What a bunch of sleazeballs... I specifically said not to close my account.
I can't in good conscience recommend Cirtex. Steer clear.
i decided to move back into sites after a half a year gap and thought rather than shelling out on the full price of a dedicated server id give a vps a go. Now i understand the risks of shared usage but this takes the monkeys!
Here is an email ive sent to them which will detail my issues
I have been asked to use this email to express my issues because your normal support staff are unable to deal with this request.
I began hosting with you with you about 5 days ago with the account below512MB RAM
100GB Disk Space
100Mbit Burstable Unmetered.
30 IP Address (max allowed. Not assigned at setup)
IRC Allowed
In the days ive hosted with you not only has there been the issue of not recieving what i actually paid for but there have been actual issues with the underlaying service.
Firstly you never sent me the account password meaning i had to send a support message through this email just to get access to my account.
Secondly you installed a faulty copy of WHM cpanel meaning that on account creation there wasnt actually a folder for the site files to sit in.
Ive had to send 3 support issues in regards to Cpanel licence issues.
Now the problem i am having is with the Quota's.
On the issue of RAM i was told im sharing with 4 people on my node sharing a total of just under 1GB of ram
these are the results of a *top* command in shell
Mem: 966368k total, 903952k used
Currently on my account is a completly blank installation of whm with absoloutly nothing on it or setup. based on that its presumed my ram quota is 50mb! - One of your assistants told me that ram is delagated as needed on each server but aswell as being plain insufficient to carry out what you claim to be giving me as a customer. Not to forget there is no mention whatsoever of ram being *bursted* between users on the account sign up page. For you to now say its bursted is infact a breach of the trade descriptions act.
Another issue is the bandwidth now here i take a quote from your site
Q: What kind of transfer speeds and how much data transfer can I expect on the 100Mbit shared bandwidth plan ?
A: You can expect 15-30Mbit/s transfer speeds and 5TB-9TB monthly data transfer.
The average download speed when i manually installed cpanel yesterday was 11kb/s - It doesnt take a genius at all to realise that 11kb/s is clearly a speed you could expect from a 1m/bit connection not a 100m/bit connection. I understand it is shared but the claim above is not what im recieving.
Most replys that i have had from your staff end in - If the recources you recieve at the moment arnt sufficient then get a dedicated server. But the recources i am told i should have are far more sufficient than i need. You just dont provide them, if this is the best vps package then what could i expect on the lowest. What you are actually telling me was if you want to run 1, 1 paged website then the vps is not sufficient for your uses!
All i ask is that either i am given my full quota with an acceptable connection speed as promised or a full refund.
This message is send in confidence of Nick carswell, the views expressed in this communication may not be those of Nick carswell, if you recieve this copy in error please notify me immediatly and delete any copies you may have.
I will post any replies that they send me in relation to this issue, but i appear to not be the first person who has found issues with their service and delivery of service
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again.
see how their respond time for my ticket ...
If I want to write the infinite problems with the worst hosting service I ever seen (MyWebsHost) I could write 1000 page, this is a brief description about their service:
Note: I have a reseller account ($740/year)
1- First downtime (7 hours), no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
2- Second downtime (+10 hours) no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
3- 4 times server slow performance, they fixed the problem, no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
4- They transfer my account with all websites to another server without notifying me, and another 10 hours downtime.
5- My customers loosed their databases and no backup found!
6- The latest downtime is still until the moment of writing this post, THREE DAYS until now, after 20 email they replied and they told me that it is a Hardware failure, I requested to refund the remaining amount after deducting the used period and the refused.
I don't know what to do with them, I also can't access the contents of my customer's websites, is there any way to find a solution and to force them to refund my money?
What is the worst host for Joomla?
Had a problem with your Joomla site? Which host were you with and what was the problem?
I have had the worst experience...
I was impressed by their prices and server specs so i decided to buy one monthly. At 49.99 what could go wrong. Set-up within 2 days was stated. To this day i have not had it set up. 30 days later... They haven't set it up. Instead of refunding me like i asked.