Review Of AtlantaNAP/GNAX
Mar 8, 2007
I am a client of GNAX since 2003, in 2004 I began with colocation with them.
The service has always been good.
Connectivity: Now they utilize 4 suppliers (Telia, GlobalCrossing, Savvis and BTN) by BGP and RouteScience by Avaya, never I have had serious problems of the conectivity with them, the maintenances that have had have always been notified and resolved with the maximum brevity, I can assure that the network is excellent.
Facilities: Before they were found in 55 Marietta st. , I am not an expert in facilities, but I know that all was correct, never I have seen none objection neither nobody that had it. At present they have their own building, in White St. here the things are a lot more large and fresh
Security: Great control security by professional cameras, registration check-in / check-out of personnel, and security guard the 24 hours, access by cards to colo area / tech rooms etc
Support OnSite: Fast support, pleasant and very attentive techs, and above all, well and efficient support. You can obtain the support attention to the 4PM or to the 4AM, they are there to every hour.
I do not put a scoring in each section by if does not seem real, but my judgment would be 9/10 or 10/10 in all. My business there is Atlantanap being at more than 20.000km of our offices, some motive should have
choosing atlantanap and you will choose well, you can test them with part of your business and soon will think the same as I.
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Jun 9, 2009
GNAX/Netdepot 1 Year Review
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
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Dec 26, 2008
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram.
Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
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Jul 3, 2008
Setup 8/10
I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10
I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10
On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10
I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file
--14:48:19-- http://www.hivelocity.net/10meg.file
Resolving www.hivelocity.net... 69.46.24.178
Connecting to www.hivelocity.net|69.46.24.178|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10547200 (10M) [application/octet-stream]
Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
14:48:47 (373 KB/s) - `10meg.file' saved [10547200/10547200]
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special
If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
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Jun 11, 2007
I'm looking at bringing Internap bandwidth into my new cage at the AtlantaNAP to cross connect with a cabinet at 250 Williams.
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Oct 19, 2009
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
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Dec 3, 2008
Currently we host with SoftLayer but are looking for other reliable providers also.
Which of the following do you recommend:
GNAX or DedNow
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Oct 31, 2008
The glorified NetDepot (Gnax) has finally launched it's VPS services with a cool promo: only one buck for the first two months!! cPanel & all IPs you want for low prices, LxAdmin portal (you can install and reinstall a lot of OSs). Does anyone there tried this product? I'm interested in a honest report...
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Feb 7, 2007
GNAX themselves have been great and they are still working on this problem with us. We are having a problem getting passive ftp to work correctly on all of our servers at this location. We do not have this problem with any of our other data centers using the same server configurations/images/settings and have multiple servers at GNAX all sharing the same problem, which seems to reasonably say there's something at the datacenter itself that's causing this problem. Ftp connections fail when trying to login using the password or fail when trying to enter passive mode. If the connection does not use passive ftp, then it works fine. Passive ftp will work sometimes at this location, but it’s rare and it doesn’t work for long. Has anyone had any similar experience or may know what the problem might be?
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Jan 12, 2009
what better DC Gnax/NetDepot or Burst.net ?
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Apr 23, 2007
I finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config:
AMD Athlon 64 3800
RAM: 1GB
HDD: 250GB SATA II + 250GB SATA II (raid 1)
OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me --
Control Panel: none
Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
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Sep 17, 2007
Ok...posting this here to hopefully get someone's attention at gnax.net.
I've written their abuse@gnax.net and engineer@gnax.net multiple times and even called into their support line and spoke with Stephen (or Steven). No one there seems to care.
They have a group of Vietnamese hackers on their network that are launching attacks from several of their servers. They also have a google phising site on one of the servers.
Spoke with Stephen at Gnax support and his answer was that it wasn't his job and I needed to send a e-mail to abuse. After telling him that I'd done that multiple times he basically said oh well that he didn't know what to do.
Seems like the admins of gnax.net are either very irresponsible, stupid or just ignorant.
Here are the URL's.
[url]
[url]
Just replace the 1's with t's and you can see for yourself. The fwooshnet.com attempts to download a trojan to your system so if you don't know what your doing don't visit either URL.
Hopefully admins from Gnax watch this forum.
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Jul 10, 2009
We need colo in 2 or 3 different locations within the USA.. we're going to be growing to over 3-4 cabinets in each location within the next 18 months.
We're looking for rates (including power and everything) for less than $800/rack.
We're also looking for a semi-small company who is willing to be quite flexible with our service (as we are a service provider) and we will need remote hands etc..
First question:
What do you think of GORACK, I was unable to find any reviews on them, which could either be a real good thing, or a real bad thing.
Second question:
What do you think of GNAX Dallas?
Third question:
Is there any other companies you would recommend to me?
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Mar 30, 2009
Some of our client emails are being blocked and it appears that the whole GNAX range of more than 103680 IP addresses was blocked.
Quote:
As you should know now: It is not you, it is your complete provider which got UCEPROTECT-Level 3 listed.
Your IP xxx.xxx.xxx.xxx was NOT part of a spamrun, but you are the one that has freely chosen your provider.
By tolerating or ignoring that your provider doesn't care about spammers you are indirectly also supporting the global spam with your money.
Seen from this point of view, you really shouldn't wonder about the consequences.
What I want to know is how often do it happens that a datacenter have all it's IP addresses being blocked?
I contacted Gnax about this but their response was merely that they will take steps and the whole range will eventually be delisted. (Obviously the immediate removal fee of $200 something is too much for them)
Ironically merely a few hours AFTER I contacted them I got a "warning" about spam send from one of our clients.
The date of the email was a few weeks AGO and We already long ago warned our LEGIMATE client that such emails are not allowed and the account will be terminated if it happens again. (In other words WE immediately acted against potential spam while Gnax not and then have the nerve to warn US after WE informed them of the blacklisting)
On the one hand I understand that it can be difficult for a very large provider and uceprotect.net seems a bit harse to block ALL IP addresses due to 0.238 % spam ip addresses.
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Apr 21, 2008
I have a site hosted with Imhosted.
6 days ago, three users, one from Denmark, one from the UK and one from California - all reported connectivity trouble. I asked for tracert's from all three.
Two of them fail at 209.51.131.250 ( the California and Denmark one ) and one fails at 209.51.131.234
Both are GNAX servers.
I contacted Imhosted - and for 6 days they have ducked, dived, denied, and given me totally inappropriate stock replies ( such as asking me to check my IP address - when the actual affected IP addresses have already been supplied numerous times). They tried to fob me off saying it was an ISP issue ( two continents, at exactly the same time - yeah, right )
Imhosted have SAID, on two occasions, that they've contacted GNAX to have them fix the issue. So far, the problem remains for all three users.
Fortunately, we have a dedicated server of our own already, and we will be moving to it in the next few weeks. But meanwhile - what the hell can I do to rattle some sense into Imhosted and/or GNAX to get these poor guys back onto the site?
I've had three years of hell with Imhosted. Useless support, dreadful performance, unusable email, PHP and SQL issues - all in all, a dreadful experience.
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Jul 18, 2008
Thanks to rising costs of energy we have received notices from GNAX that they are raising costs of power and colo space. Has anyone else seen similar notices from other colo's already ?
I know we have seen power rates increase the last few months in our homes, we talked about that here in another thread. It was envitable that colo facilities followed suit. How does this affect the other colos and providers?
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Jun 10, 2008
I want to get peoples opinions that HAVE USED or DO USE GNAX and their network.
What is the main difference between their networks, which one are you on, and have you tried the other, etc. I want to get some real feedback here. From what I can tell, the gold just appears to be bigger name connections that are charging alot more money for their backbone. The silver has nearly as many connections as the gold it appears.
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Jan 4, 2008
Someone brought to my attention something very interesting today: GNAX has a significant number of SpamHaus listings, many over a year old. There are also multiple ROSKO listings.
[url]
I have always heard generally good things about GNAX, so I wonder why they are dropping the ball here.
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
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May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
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Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
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Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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May 15, 2009
havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?
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Oct 30, 2009
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
I have two domains hosted with them...
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Dec 1, 2008
Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.
Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.
I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.
I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:
1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff
2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket
Andy has been a great person and I truly thank you for everything you've done on my VPS for me.
The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.
I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.
So to sum it up:
Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)
Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)
Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)
Uptime = 10/10 (So far so good!)
Overall Experience = 9/10
If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.
Note to mods: I have submitted my IP and info through the ticket system.
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