GNAX/Atlanta
Feb 7, 2007
GNAX themselves have been great and they are still working on this problem with us. We are having a problem getting passive ftp to work correctly on all of our servers at this location. We do not have this problem with any of our other data centers using the same server configurations/images/settings and have multiple servers at GNAX all sharing the same problem, which seems to reasonably say there's something at the datacenter itself that's causing this problem. Ftp connections fail when trying to login using the password or fail when trying to enter passive mode. If the connection does not use passive ftp, then it works fine. Passive ftp will work sometimes at this location, but it’s rare and it doesn’t work for long. Has anyone had any similar experience or may know what the problem might be?
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Sep 1, 2009
We are looking to expand into Atlanta and need some suggestions from the community. We are just looking to start off with 1-2 servers so we are not exactly looking for a 1/4 CAB yet and we are also looking for a fantastic network.
What do you guys suggest in regards to a data center ? and what ever you suggest can you please list resellers as more often then not you need to have 1/4 CAB + to go directly to the data center (of course sometimes you don't such as Gigenet / Colo4Dallas etc) .
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Apr 11, 2007
Does anyone know any decent providers (carrier neutral) at 55 Marietta?
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Dec 30, 2008
I've read quite a few good reviews about ColoCrossing. Most are related to their Chicago datacenter. I was wondering if anyone has experience with their other locations, specifically, San Jose and Atlanta.
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Jul 31, 2008
Anyone know where i can find shell hosting in Atlanta?
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Nov 6, 2009
We operate a small point of presence in Atlanta, GA out of the 56 Marietta building. Its a network POP for us, with a few small customers there.
We're interested in finding a company or individual who we can contact to handle remote hands services such as hard drive installs, racking servers, attaching KVMs, nothing major.
Right now we work with TelX. Needless to say, they are extremely overpriced, and under qualified to do the job.
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Mar 28, 2009
Has anyone else seen issues with Level3 in Atlanta and Dallas?
I've been having problems with them all week long.
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Mar 28, 2007
Anyone colocating in Suwanee care to share their experiences?
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Oct 19, 2009
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
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Dec 3, 2008
Currently we host with SoftLayer but are looking for other reliable providers also.
Which of the following do you recommend:
GNAX or DedNow
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Oct 31, 2008
The glorified NetDepot (Gnax) has finally launched it's VPS services with a cool promo: only one buck for the first two months!! cPanel & all IPs you want for low prices, LxAdmin portal (you can install and reinstall a lot of OSs). Does anyone there tried this product? I'm interested in a honest report...
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Jan 12, 2009
what better DC Gnax/NetDepot or Burst.net ?
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Apr 23, 2007
I finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config:
AMD Athlon 64 3800
RAM: 1GB
HDD: 250GB SATA II + 250GB SATA II (raid 1)
OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me --
Control Panel: none
Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
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Mar 8, 2007
I am a client of GNAX since 2003, in 2004 I began with colocation with them.
The service has always been good.
Connectivity: Now they utilize 4 suppliers (Telia, GlobalCrossing, Savvis and BTN) by BGP and RouteScience by Avaya, never I have had serious problems of the conectivity with them, the maintenances that have had have always been notified and resolved with the maximum brevity, I can assure that the network is excellent.
Facilities: Before they were found in 55 Marietta st. , I am not an expert in facilities, but I know that all was correct, never I have seen none objection neither nobody that had it. At present they have their own building, in White St. here the things are a lot more large and fresh
Security: Great control security by professional cameras, registration check-in / check-out of personnel, and security guard the 24 hours, access by cards to colo area / tech rooms etc
Support OnSite: Fast support, pleasant and very attentive techs, and above all, well and efficient support. You can obtain the support attention to the 4PM or to the 4AM, they are there to every hour.
I do not put a scoring in each section by if does not seem real, but my judgment would be 9/10 or 10/10 in all. My business there is Atlantanap being at more than 20.000km of our offices, some motive should have
choosing atlantanap and you will choose well, you can test them with part of your business and soon will think the same as I.
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Sep 17, 2007
Ok...posting this here to hopefully get someone's attention at gnax.net.
I've written their abuse@gnax.net and engineer@gnax.net multiple times and even called into their support line and spoke with Stephen (or Steven). No one there seems to care.
They have a group of Vietnamese hackers on their network that are launching attacks from several of their servers. They also have a google phising site on one of the servers.
Spoke with Stephen at Gnax support and his answer was that it wasn't his job and I needed to send a e-mail to abuse. After telling him that I'd done that multiple times he basically said oh well that he didn't know what to do.
Seems like the admins of gnax.net are either very irresponsible, stupid or just ignorant.
Here are the URL's.
[url]
[url]
Just replace the 1's with t's and you can see for yourself. The fwooshnet.com attempts to download a trojan to your system so if you don't know what your doing don't visit either URL.
Hopefully admins from Gnax watch this forum.
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Jul 10, 2009
We need colo in 2 or 3 different locations within the USA.. we're going to be growing to over 3-4 cabinets in each location within the next 18 months.
We're looking for rates (including power and everything) for less than $800/rack.
We're also looking for a semi-small company who is willing to be quite flexible with our service (as we are a service provider) and we will need remote hands etc..
First question:
What do you think of GORACK, I was unable to find any reviews on them, which could either be a real good thing, or a real bad thing.
Second question:
What do you think of GNAX Dallas?
Third question:
Is there any other companies you would recommend to me?
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Mar 30, 2009
Some of our client emails are being blocked and it appears that the whole GNAX range of more than 103680 IP addresses was blocked.
Quote:
As you should know now: It is not you, it is your complete provider which got UCEPROTECT-Level 3 listed.
Your IP xxx.xxx.xxx.xxx was NOT part of a spamrun, but you are the one that has freely chosen your provider.
By tolerating or ignoring that your provider doesn't care about spammers you are indirectly also supporting the global spam with your money.
Seen from this point of view, you really shouldn't wonder about the consequences.
What I want to know is how often do it happens that a datacenter have all it's IP addresses being blocked?
I contacted Gnax about this but their response was merely that they will take steps and the whole range will eventually be delisted. (Obviously the immediate removal fee of $200 something is too much for them)
Ironically merely a few hours AFTER I contacted them I got a "warning" about spam send from one of our clients.
The date of the email was a few weeks AGO and We already long ago warned our LEGIMATE client that such emails are not allowed and the account will be terminated if it happens again. (In other words WE immediately acted against potential spam while Gnax not and then have the nerve to warn US after WE informed them of the blacklisting)
On the one hand I understand that it can be difficult for a very large provider and uceprotect.net seems a bit harse to block ALL IP addresses due to 0.238 % spam ip addresses.
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Jun 9, 2009
GNAX/Netdepot 1 Year Review
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
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Apr 21, 2008
I have a site hosted with Imhosted.
6 days ago, three users, one from Denmark, one from the UK and one from California - all reported connectivity trouble. I asked for tracert's from all three.
Two of them fail at 209.51.131.250 ( the California and Denmark one ) and one fails at 209.51.131.234
Both are GNAX servers.
I contacted Imhosted - and for 6 days they have ducked, dived, denied, and given me totally inappropriate stock replies ( such as asking me to check my IP address - when the actual affected IP addresses have already been supplied numerous times). They tried to fob me off saying it was an ISP issue ( two continents, at exactly the same time - yeah, right )
Imhosted have SAID, on two occasions, that they've contacted GNAX to have them fix the issue. So far, the problem remains for all three users.
Fortunately, we have a dedicated server of our own already, and we will be moving to it in the next few weeks. But meanwhile - what the hell can I do to rattle some sense into Imhosted and/or GNAX to get these poor guys back onto the site?
I've had three years of hell with Imhosted. Useless support, dreadful performance, unusable email, PHP and SQL issues - all in all, a dreadful experience.
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Jul 18, 2008
Thanks to rising costs of energy we have received notices from GNAX that they are raising costs of power and colo space. Has anyone else seen similar notices from other colo's already ?
I know we have seen power rates increase the last few months in our homes, we talked about that here in another thread. It was envitable that colo facilities followed suit. How does this affect the other colos and providers?
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Dec 26, 2008
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram.
Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
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Jul 3, 2008
Setup 8/10
I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10
I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10
On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10
I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file
--14:48:19-- http://www.hivelocity.net/10meg.file
Resolving www.hivelocity.net... 69.46.24.178
Connecting to www.hivelocity.net|69.46.24.178|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10547200 (10M) [application/octet-stream]
Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
14:48:47 (373 KB/s) - `10meg.file' saved [10547200/10547200]
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special
If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
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Jun 10, 2008
I want to get peoples opinions that HAVE USED or DO USE GNAX and their network.
What is the main difference between their networks, which one are you on, and have you tried the other, etc. I want to get some real feedback here. From what I can tell, the gold just appears to be bigger name connections that are charging alot more money for their backbone. The silver has nearly as many connections as the gold it appears.
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Jan 4, 2008
Someone brought to my attention something very interesting today: GNAX has a significant number of SpamHaus listings, many over a year old. There are also multiple ROSKO listings.
[url]
I have always heard generally good things about GNAX, so I wonder why they are dropping the ball here.
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