6 days ago, three users, one from Denmark, one from the UK and one from California - all reported connectivity trouble. I asked for tracert's from all three.
Two of them fail at 209.51.131.250 ( the California and Denmark one ) and one fails at 209.51.131.234
Both are GNAX servers.
I contacted Imhosted - and for 6 days they have ducked, dived, denied, and given me totally inappropriate stock replies ( such as asking me to check my IP address - when the actual affected IP addresses have already been supplied numerous times). They tried to fob me off saying it was an ISP issue ( two continents, at exactly the same time - yeah, right )
Imhosted have SAID, on two occasions, that they've contacted GNAX to have them fix the issue. So far, the problem remains for all three users.
Fortunately, we have a dedicated server of our own already, and we will be moving to it in the next few weeks. But meanwhile - what the hell can I do to rattle some sense into Imhosted and/or GNAX to get these poor guys back onto the site?
I've had three years of hell with Imhosted. Useless support, dreadful performance, unusable email, PHP and SQL issues - all in all, a dreadful experience.
I have a web site, where users sign up and edit there account settings using a web based form application.
These users will be uploading large files to my server, and as of right now they are uploading the files using a file upload form. The problem is it takes a really long time to upload them.
So my first question is will using ftp be significantly faster than using the web form http upload?
Assuming its faster to use ftp:
The big files that the user uploads get stored in a directory in the website directory right now, so that they would be accessible via www.mysite.com/user/files/ . There is an ftp account used to control that entire domain and all the files in it.
So if i were to create another ftp user, how would i go about allowing them to access a specific diretory in another users home directory.
I'm setting up a web site for my online music library, doing it the hard way and learning as I go!
What I want to do I keep all the audio files secure so only registered users can get at them, how do I do this? FTP? permissions? Can I pass the user data from the client database somehow or do I have to set it up manually for each client?
I'm using php and mysql and have a table set up with all the file locations in it and that side of things is mostly working well. Once a user gets the URL of the file how do I make sure only that user can download the file?
I've tried searching the web for info but I have the sneaking suspicion I'm not asking the right question.
Two days ago, Yahoo and hotmail users were receiving emails in the Junk folder. I thought this was due to the Reverse DNS settings not being set. So, I contacted Rus from cheapVPS and asked him to enable the Reverse DNS setting after I entered it in the Hyper VM panel, and he kindly did it.
Unfortunately, since the Reverse DNS setting was entered, Yahoo and Hotmail users stopped receiving mails from my site. Gmail users never faced any problem. the logs (from maillog) are as follows:
Code: Dec 6 00:37:27 aqarcenter,cin pop3d: LOGIN, user=questions@aqarcenter.com, ip=[::ffff:209.85.132.248] Dec 6 00:37:27 aqarcenter,cin pop3d: LOGOUT, user=questions@aqarcenter.com, ip=[::ffff:209.85.132.248], top=0, retr=0 Dec 6 00:40:00 aqarcenter,cin qmail: 1196890800.882846 new msg 12077935 Dec 6 00:40:00 aqarcenter,cin qmail: 1196890800.882881 info msg 12077935: bytes 2020 from <anonymous@aqarcenter.com> qp 11561 uid 48 Dec 6 00:40:00 aqarcenter,cin qmail: 1196890800.943863 starting delivery 308: msg 12077935 to remote semelak1@hotmail.com Dec 6 00:40:00 aqarcenter,cin qmail: 1196890800.943891 status: local 0/10 remote 1/20 Dec 6 00:40:02 aqarcenter,cin qmail: 1196890802.495781 delivery 308: success: 65.54.244.72_accepted_message./Remote_host_said:_250__<20071205214000.11560.qmail@aqarcenter.com>_Queued_mail_for_delivery/ Dec 6 00:40:02 aqarcenter,cin qmail: 1196890802.691249 status: local 0/10 remote 0/20 Dec 6 00:40:02 aqarcenter,cin qmail: 1196890802.918473 end msg 12077935
Dec 5 19:19:35 aqarcenter,cin qmail: 1196871575.358924 info msg 12077935: bytes 1970 from <anonymous@aqarcenter.com> qp 17875 uid 48 Dec 5 19:19:35 aqarcenter,cin qmail: 1196871575.536635 starting delivery 301: msg 12077935 to remote semelak_11@yahoo.com Dec 5 19:19:35 aqarcenter,cin qmail: 1196871575.536673 status: local 0/10 remote 1/20 Dec 5 19:19:36 aqarcenter,cin qmail: 1196871576.006538 delivery 301: deferral: Connected_to_68.142.202.247_but_greeting_failed./Remote_host_said:_421_Message_from_(91.186.21.215)_temporarily_deferred_-_4.16.50._Please_refer_to_[url] Dec 5 19:19:36 aqarcenter,cin qmail: 1196871576.006641 status: local 0/10 remote 0/20 Dec 5 19:20:27 aqarcenter,cin qmail: 1196871627.155102 new msg 12077939 Dec 5 19:20:27 aqarcenter,cin qmail: 1196871627.155151 info msg 12077939: bytes 1970 from <anonymous@aqarcenter.com> qp 24088 uid 48 Dec 5 19:20:27 aqarcenter,cin qmail: 1196871627.604693 starting delivery 302: msg 12077939 to remote semelak1@hotmail.com Dec 5 19:20:27 aqarcenter,cin qmail: 1196871627.604744 status: local 0/10 remote 1/20 Dec 5 19:20:29 aqarcenter,cin qmail: 1196871629.172091 delivery 302: success: 65.54.245.72_accepted_message./Remote_host_said:_250__<20071205162026.24087.qmail@aqarcenter.com>_Queued_mail_for_delivery/ Dec 5 19:20:29 aqarcenter,cin qmail: 1196871629.172184 status: local 0/10 remote 0/20 Dec 5 19:20:29 aqarcenter,cin qmail: 1196871629.207391 end msg 12077939 and the site is aqarcenter.com
if there is anything I can do to make ImHosted answer my emails. I signed up like two months ago. Asked a support question got no real answer. Just circles I guess they don't know much about hosting or just like talking in circles. So I canceled in about 3 or 4 hours. Then after a week of sending many emails they finally refunded after I started a paypal dispute. I forgot to cancel the subscription in paypal so the next month I was charged the 30 bucks. Now they answered first email and said they would take care of it.
Now two weeks has gone by they don't respond to any emails and the chat says that its billing and I have to contact them only by email. So now I guess I'll have to wait for paypal to try to get my money back. Its sad I don't have an account with them but they won't give back my money. I would watch using there service. There servers are deathly slow. Nothing works like it should. They have support chat but really all they do is have you submit a ticket.
i am changing my hosts from hostgator to the JustHost or ImHosted.
I am trying to buy shared hosting plan. I DO NOT want a video sharing website. My website will serve around 100-150 videos of each 5 mints duration.
I am confused about speed of these hosts.
My questions are
1. How can i check the speed of these hosts (JustHost) & (ImHosted). (Any sample file download will do)
2. How can i know which of these host has the fastest data transfer rate to my country. (PAKISTAN)
3. ImHosted says it has OC-192, JustHost says it has OC-96. But how to confirm it?
I am inclined towards JustHost as they are way cheaper than ImHosted. But i am also concerned about speed. Will a OC-96 connection(JustHost) will serve a 5mint video well.?
I signed up for there 1 year plan, i was waiting for 3 to 4 days and didnt got any response from them in regards of how to setup my account or whats next...
I called them several times.. It will take you to a dead voicemail even if you select any choices like "billing, sales.. etc. u will get "LEAVE A MESSAGE". If u leave ur phone number u will get "NO REPLY:
I send few emails to all there departments in regards of this issue. I will always get an automated reply... "We have forwarded it to the right department.. Thats's all.. nothing else..
I called my credit card company and told them to deny any payments from lypha. I send out a cancellating letter and refund if u charge me. Still a reply "We have forwarded it to the right department"..
If this is the case, if my site goes down i am sure that i will never get a support.
They do have some online supports named "Ashley.. blahh blaahh etc...". It will says they are currently online.. when u tried to chat it says "Leave a message"..
I been with many hosts but his is the first time i am seeing a host like this.. piece of crap...
i am changing my hosts from hostgator to the JustHost or ImHosted.
I am trying to buy shared hosting plan. I DO NOT want a video sharing website. My website will serve around 100-150 videos of each 5 mints duration.
I am confused about speed of these hosts.
My questions are
1. How can i check the speed of these hosts (JustHost) & (ImHosted). (Any sample file download will do)
2. How can i know which of these host has the fastest data transfer rate to my country. (PAKISTAN)
3. ImHosted says it has OC-192, JustHost says it has OC-96. But how to confirm it?
I am inclined towards JustHost as they are way cheaper than ImHosted. But i am also concerned about speed. Will a OC-96 connection(JustHost) will serve a 5mint video well.?
The upgrade has an error when manage the users database.
PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE OS Microsoft Windows Server 2008 R2 Service Pack 1 x64 Panel version 11.5.30 Update #13, last updated at Sept 1, 2013 03:30 PM
PROBLEM DESCRIPTION In a costumer panel have a one database MSSQL, and assign to this DB 3 users, but the tab option "Users" don't work fot his costumer and show this error:
Error Javascript: TypeError: template is null this.template = template.toString(); in protototype.js 8472831 (lÃÂnea 807)
ACTUAL RESULT Error Javascript: TypeError: template is null this.template = template.toString(); in protototype.js 8472831 (lÃÂnea 807)
EXPECTED RESULT Show users in the tab users for database.
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
The glorified NetDepot (Gnax) has finally launched it's VPS services with a cool promo: only one buck for the first two months!! cPanel & all IPs you want for low prices, LxAdmin portal (you can install and reinstall a lot of OSs). Does anyone there tried this product? I'm interested in a honest report...
GNAX themselves have been great and they are still working on this problem with us. We are having a problem getting passive ftp to work correctly on all of our servers at this location. We do not have this problem with any of our other data centers using the same server configurations/images/settings and have multiple servers at GNAX all sharing the same problem, which seems to reasonably say there's something at the datacenter itself that's causing this problem. Ftp connections fail when trying to login using the password or fail when trying to enter passive mode. If the connection does not use passive ftp, then it works fine. Passive ftp will work sometimes at this location, but it’s rare and it doesn’t work for long. Has anyone had any similar experience or may know what the problem might be?
I finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config: AMD Athlon 64 3800 RAM: 1GB HDD: 250GB SATA II + 250GB SATA II (raid 1) OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me -- Control Panel: none Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
I am a client of GNAX since 2003, in 2004 I began with colocation with them.
The service has always been good.
Connectivity: Now they utilize 4 suppliers (Telia, GlobalCrossing, Savvis and BTN) by BGP and RouteScience by Avaya, never I have had serious problems of the conectivity with them, the maintenances that have had have always been notified and resolved with the maximum brevity, I can assure that the network is excellent.
Facilities: Before they were found in 55 Marietta st. , I am not an expert in facilities, but I know that all was correct, never I have seen none objection neither nobody that had it. At present they have their own building, in White St. here the things are a lot more large and fresh
Security: Great control security by professional cameras, registration check-in / check-out of personnel, and security guard the 24 hours, access by cards to colo area / tech rooms etc
Support OnSite: Fast support, pleasant and very attentive techs, and above all, well and efficient support. You can obtain the support attention to the 4PM or to the 4AM, they are there to every hour.
I do not put a scoring in each section by if does not seem real, but my judgment would be 9/10 or 10/10 in all. My business there is Atlantanap being at more than 20.000km of our offices, some motive should have
choosing atlantanap and you will choose well, you can test them with part of your business and soon will think the same as I.
Ok...posting this here to hopefully get someone's attention at gnax.net.
I've written their abuse@gnax.net and engineer@gnax.net multiple times and even called into their support line and spoke with Stephen (or Steven). No one there seems to care.
They have a group of Vietnamese hackers on their network that are launching attacks from several of their servers. They also have a google phising site on one of the servers.
Spoke with Stephen at Gnax support and his answer was that it wasn't his job and I needed to send a e-mail to abuse. After telling him that I'd done that multiple times he basically said oh well that he didn't know what to do.
Seems like the admins of gnax.net are either very irresponsible, stupid or just ignorant.
Here are the URL's.
[url]
[url]
Just replace the 1's with t's and you can see for yourself. The fwooshnet.com attempts to download a trojan to your system so if you don't know what your doing don't visit either URL.
On my server, users can connect to any database as long as they have the database user and password. This makes it easier to hack any database on the server. What I want to do is to make the users can only connect to their own databases and not other's.
I tried changing the localhost ip address but it didn't work ( I assume I didn't do it the right way)
We need colo in 2 or 3 different locations within the USA.. we're going to be growing to over 3-4 cabinets in each location within the next 18 months.
We're looking for rates (including power and everything) for less than $800/rack.
We're also looking for a semi-small company who is willing to be quite flexible with our service (as we are a service provider) and we will need remote hands etc..
First question:
What do you think of GORACK, I was unable to find any reviews on them, which could either be a real good thing, or a real bad thing.
Second question:
What do you think of GNAX Dallas?
Third question:
Is there any other companies you would recommend to me?
Some of our client emails are being blocked and it appears that the whole GNAX range of more than 103680 IP addresses was blocked.
Quote:
As you should know now: It is not you, it is your complete provider which got UCEPROTECT-Level 3 listed.
Your IP xxx.xxx.xxx.xxx was NOT part of a spamrun, but you are the one that has freely chosen your provider.
By tolerating or ignoring that your provider doesn't care about spammers you are indirectly also supporting the global spam with your money. Seen from this point of view, you really shouldn't wonder about the consequences.
What I want to know is how often do it happens that a datacenter have all it's IP addresses being blocked?
I contacted Gnax about this but their response was merely that they will take steps and the whole range will eventually be delisted. (Obviously the immediate removal fee of $200 something is too much for them)
Ironically merely a few hours AFTER I contacted them I got a "warning" about spam send from one of our clients.
The date of the email was a few weeks AGO and We already long ago warned our LEGIMATE client that such emails are not allowed and the account will be terminated if it happens again. (In other words WE immediately acted against potential spam while Gnax not and then have the nerve to warn US after WE informed them of the blacklisting)
On the one hand I understand that it can be difficult for a very large provider and uceprotect.net seems a bit harse to block ALL IP addresses due to 0.238 % spam ip addresses.
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
Thanks to rising costs of energy we have received notices from GNAX that they are raising costs of power and colo space. Has anyone else seen similar notices from other colo's already ?
I know we have seen power rates increase the last few months in our homes, we talked about that here in another thread. It was envitable that colo facilities followed suit. How does this affect the other colos and providers?
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram. Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
Setup 8/10 I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10 I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10 On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10 I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file --14:48:19-- http://www.hivelocity.net/10meg.file Resolving www.hivelocity.net... 69.46.24.178 Connecting to www.hivelocity.net|69.46.24.178|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 10547200 (10M) [application/octet-stream] Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
I want to get peoples opinions that HAVE USED or DO USE GNAX and their network.
What is the main difference between their networks, which one are you on, and have you tried the other, etc. I want to get some real feedback here. From what I can tell, the gold just appears to be bigger name connections that are charging alot more money for their backbone. The silver has nearly as many connections as the gold it appears.
Someone brought to my attention something very interesting today: GNAX has a significant number of SpamHaus listings, many over a year old. There are also multiple ROSKO listings.
[url]
I have always heard generally good things about GNAX, so I wonder why they are dropping the ball here.
Attached is a (badly) drawn diagram of two sites, connected by a vpn.
The site to the left, is network 10.0.0.0/24 which runs a linux server as the router for the network.
The site to the right, is network 10.1.0.0/24 which runs a windows 2003 server as the router for the network.
Now, my problem is, the clients behind the windows 2003 server can ping any machine on the first network because i setup a static route to route all traffic to 10.0.0.0/24 over the vpn interface.
now, my problem is, only the linux server can ping any machine on the windows 2003 network, any client behind the linux server cant seem to route over the interface.
I have the following route on the linux server: .....
Starting point: a working site using a shared IPv4, dedicated IPv6, and SSL. HTTP and HTTPS work, the latter only using SNI of course.
The good news: If I simply allocate an IP resource of 1 to a subscription it is pulled from the pool, assigned to the service node, assigned to the web site, DNS is updated, and the site is automatically changed to using a Dedicated IPv4 and Dedicated IPv6.
The bad news: visitors land on the default web site of the service node, with the default SSL certificate.
Other info: I can't ping the new IP, even though it shows in "ip a l" and /etc/sysconfig/network-scripts/ifcfg-eth0:0. [edited]
After the IP assignment, it is still installed, and /etc/httpd/conf/plesk.conf.d/ip_default/domainname.conf shows the new certificate is being used.
However, a second set of VirtualHost entries is created in server.conf for this IP for ports 80 and 443, with NameVirtualHost enabled on the new IP. The port 443 entry uses the default certificate. Apache's setup this default VirtualHost entry will override the web site configuration because Apache is listening on port 443 with the wrong cert.
If I go to "Change webspace settings" and toggle to Shared IPv4, Dedicated IPv6 the site works again via HTTPS, and Dedicated IPv4 and Dedicated IPv6 breaks it again. Setting the SSL cert to None and back again does not work.
Setting the SSL cert to None, changing to a dedicated IP, and enabling SSL results in the server being inexplicably inaccessible...browsers no longer connect to either the default site or the correct site, and I don't see any entries in the vhosts's logs.
