FutureHosting Too Good To Be True

Oct 14, 2008

Just signed up for a new FutureHosting VPS last night. Their pricing is very good, and the reviews generally kind to them on WHT.

I paid for the $44.99 account with 30 domain Plesk. They have a 35% discount on at the moment that made the package very tempting. Guarantees 768mb RAM, 30gb disk space etc.

Account activated several hours ago.

Took me 1-2 minutes to establish an SSH connection and authorization.
Trying to login to Plesk control panel for the first time has taken 6-7 minutes and it's still loading as I write this.

Load average: 2.01, 1.51, 0.82
Mem: 786432k total, 91000k used, 695432k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached

Note all I'm doing is running top and trying to access Plesk.

This doesn't look too impressive to say the least.

I know this happens from time to time with most VPS solutions. I've probably been unlucky that I've hit a spike in server load at the precise moment I tried to use the account for the first time.

But anyone have any experiences with FutureHosting that suggest this could be an ongoing problem?

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Mosso, Too Good To Be True

Jan 3, 2009

I have been running my sites on dedicated servers from The Planet for 4 years now. I go through about 500,000 page views per day with a fairly intensive web app (1000+ queries/s). Mosso keeps coming up and it is really interesting me. The promised peace of mind would be a relief and I often have trouble with site lag during peak times even with fairly high end servers. I am wondering if Mosso could work for me or if it is just too good to be true.

I searched the forums, but most of what I found was from 2006 when it first came out, wondering if I can get any info from people who have had experience or heard things more recently. I am really interested about loading times. I read from a lot of people that they experienced slow load times for pages (again these posts were at least a year old), but I viewed some sites hosted on Mosso and they seemed quite fast to me.

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Onehut.com Too Good To Be True?

Apr 3, 2008

looks to me like they've stopped renewing domains; everything for me is intact but shortly after the renewal date the domain name doesn't work and the email addresses that come with the service don't work. i had 5 different emails for support for them, none of them work; ditto for any support phone numbers. Too bad, had 2 years of no problems.

i've contested the last payment made through paypal, don't expect that will do much good. don't really care, except it's a nuisance and some $ to move on. i also have a personal web site with them and that's working fine, probably will die when the year is up. i'm looking through the other services to find a safe inexpensive one.

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UnlimitedHostWeb To Good To Be True

Aug 12, 2007

which advertises unlimited bandwidth and unlimited space for only 3.95 a month!?

So their website is unlimitedhostweb dot com

Does anyone have experience with this company and do they really deliver what they advertise for that insane price?

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Aug 10, 2007

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[url]

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Can you tell me if you had any good or bad experience with Surf Speedy, and what are their problems?

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FutureHosting - Good, But Also Disappointed

Mar 6, 2009

A little background.

I emailed sales and asked specifically about running Tomcat on the server as I have a java webapp I'm testing and trying to get running.

Sales were responsive and confirmed Tomcat was ok to run and recommended a plan which I went with.

My experiences so far:
Support up to now has been very responsive.

My concerns:

I asked for Java and Tomcat to be installed. They were, but today I found that:

- Java had reverted to an old version

- Tomcat which was version 5.5.23 now appears to be 5.5.25 and is in a different directory (5.5.23 was in /var/lib/tomcat5/, 5.5.25 now in /home/cpeasyapache/src/apache-tomcat-5.5.25/. In addition, the config file
tomcat-users.xml no longer had the manager role in it. I have re-added it but attempting to login fails every time.

Why am I disappointed? I asked specifically in my support ticket why Java disappeared. No real answer and I have wasted much time trying to get a java webapp deployed without having to also contend with outside influences changing Java and Tomcat without my knowledge until I discovered these problems.

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Good Experience With Futurehosting.biz

Nov 25, 2007

i open this thread first to thank futurehosting for all the effort and the help that I receive always.

Sincerely I had problems at first with the high load of the server but has been another VPS on the same node and not mine, but now all itīs ok and work very fast and with all the services updated and optimized.

I got upgrade, credit and many great service offered and this is not the only reason that left me to stay with them a long time.

The important thing for me is the support(maybe not fast like others)but sure you get a profesional solution and a friendly conversation ,no the fast and copied reply and this make you to feel like inside one family.

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My Review Of Futurehosting (futurehosting.biz)

Sep 18, 2007

I have been with Future Hosting since April of this year. I originally signed up during a promotion they had here on WebHosting Talk (for their Platinum Unmanaged Cpanel VPS).

My VPS was setup within a couple hours. Their support team was very helpful throughout the entire setup process.

For the months that followed, I had no major problems and everything was running great.

I would rarely experience an outage (in fact the only outages I experienced were due to network upgrades - and upgrades are a good thing). Future Hosting offered to do a free security setup on my VPS (which I thought was excellent - I didn't have to ask them, they asked me).

In the last month, I started to experience some slow downs on the VPS. Sometimes the slow downs were due to high load issues, the SATA hard drives, or a latency issue. I was setup on one of their Dallas servers when this was happening. Future Hosting offered to move my VPS to the Chicago datacenter. I read some posts on here that their Chicago servers are a lot better, so I accepted the offer to move the server. Jim from Future Hosting did the transfer and I was able to transfer all my web sites to the new server with ease. The speed difference moving from Dallas to Chicago was pretty dramatic. They also changed to SA-SCSI drives, and that makes a huge improvement (I believe Chicago and Dallas have the new drives).

In the end, the service at Future Hosting has been excellent. Support is great as well and their technicans are very helpful (especially Jim - great job). I recommend Future Hosting for anyone who wants a VPS. With the amazing prices they offer, and their excellent service, you can't lose.

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I have also looked at hosts like imountain etc that use h-sphere. I dont like this setup because services are split onto single machines. For example mail is done on one single server, therefor if that server is down, mail is down.

What I am looking for:

I am trying to stay in a budget of 150/month or less.

I would like to get one of the two options here:

option 1: two vps's or dedi's that technically act as one(a true cluster) then on top of that is OS and control panel and done. This solution doesnt allow for whole datacenter outages, or network issues.

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Ultimately our goal is to have high uptime, but we dont really have much server load.

Basically failover is ok as loads are always low anyway, but if we are paying big $$ it would be nice to have it load balanced.

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Does anyone have any experiences with this card?

References :
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List Of Good Hosters With Good TELEPHONE Tech Support

May 6, 2008

I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.

( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)

Good telephone support is the #1 ultimate requirement, because:

-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.

- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.

- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:

- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.

I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.

ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".

I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.

My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.

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Futurehosting

May 19, 2007

I finally bit the bullet and signed up for a VPS after my many years of dedicated hosting I signed up on Friday, and since I have had nothing but problems. Not sure if cPanel caused some trouble with apache, but apache wouldn't start, I think there were compile errors, as a httpd directory wasn't created and for some strange reason I had a httpd.old directory instead. I noticed something was wrong when i couldn't add accounts to cpanel..

After a recompiling httpd (apache) this was fixed. Then for some reason I couldn't upgrade the php version, it was on 4.6 and I need 5.x.. Its now Sunday. .php files are offered as downloads (not being passed through apache). I've asked many times to have the VPS rebuilt, as it seems to be one problem after another, but support seem to ignore my request and instead attempt to patch a fix.

I usually don't write these type of reviews, but I just needed to vent.

Hopefully this isn't a sign of things to come, hopefully they blow away my VPS and reinstall a new one from scratch. and hopefully no one else is going through this..

My Dedicated server runs out on the 30th, so I now have 10 days to fully set up my VPS. I hope that Futurehosting, pulls their finger out and just reinstalls the VPS , as there seems to be one challenge after another.

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May 27, 2007

Just had to say, that futurehosting's support is top notch.

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Futurehosting

May 1, 2007

I had problem with my VPS on the last couple of days. Futurehosting staff said my site has caused high CPU and migrated my sites to other node and my files are about 30 gigs and it took 24 hours to move. After the move I noticed it's still the same ip, so I switch on my VPS and disabled and remove my image generating script and disabled image hotlink on my VPS to see if the CPU continue to rise. It still goes high up to 100%. I tried to restart the VPS and it still goes to 100% very quickly. Can anyone here show me how to check what exact thing is causing the high CPU load on SSH command? And what command is used to check the specifications on what my VPS has? eg memory, kernel, etc.

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FutureHosting.biz

Jun 28, 2007

I was searching for a good vps and i found this website. there offers was pretty good and i checked for a live chat and didn't get it. and then i wrote email and i got reply within 5 minutes. i asked for the time which they are taking to set up the vps. he said they will set up it within 3,4 hours. and then i purchased the server and i got all the access except WHM/cPanel within 5 minutes from the purchase. they installed WHM/cPanel 11 after half an hour and everything is fine. the server is up and running. and then when i tried to add a domain there was a error and i wrote a mail to their support. and then the same, they replied me within no time and their support is excellent. I Hope they will keep this support. i am a adiungo customer and they are only comes up once in a blue moon. even there websites( adiungo.com ) are down. i hope this will be a better place for me. if anyone have any comments, experiences or ratings about this team, let me know.

[url]

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[REVIEW] Futurehosting.com

Mar 5, 2009

So I've been on a hostgator reseller account for a few years, and for the most part they were pretty good. Just recently they did a cpanel upgrade which hosed IMAP because I think they switched to dovecot, and IMAP SSL was mere impossible, always freezing my outlook client etc. That and finally wanting to have more control over the server I started my search for a VPS.

Of course, LOTS of reviews with different viewpoints on the different VPS offerings there are. What better place then to come here to see them.
Finally it came down to wiredtree and futurehosting. I finally pulled the trigger on futurehosting.

First glance, I was confused because I wasn't sure when my account was going to be created. I received a welcome email and when I tried to logon to cpanel, it wouldn't bring up a page. In the support chat they said to wait a few hours. After waiting a few hours I tried again but had cpanel errors, because the install was still in progress. See I'm the eager type, hahah so im sure if it was someone else they would have had the patience to wait.

Finally the server was up and running, me new to VPS started opening tickets with questions and "how to best case scenario" help. Just shy of 10 tickets [I would say under 10 minutes before a response was received], because I kept one question per ticket for easy tracking, and I was on my way to getting sites transferred using CPANELS built in transfer tool, which works flawless.

I have to hand it to futurehost, yes there were a few hiccups in the beginning, but it was WELL worth the move. Knock on wood.. I went from a 90ms response time on my old host to 7ms (Chicago DC woot)!

Support, I cannot hand it to ARUN (and the other staff) any better. He did a fantastic job resolving issues and response time was unbelievable.

I would recommend futurehost for those looking for a VPS. I'm still stunned by the quick responses in the support, so I know that when/if I do/did have/had problems it would be resolved instantly.

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Futurehosting Review

Jan 8, 2009

I purchased a VPS from Futurehosting at their Chicago datacentre back in October. They were running a special offering a 40% lifetime discount, with additional ram and bandwidth.

The additional features are nice but probably overkill for my needs. Who really uses all the bandwidth they say they need!

Server was the Platinum cPanel, that comes managed for $35 or there abouts. They colocate their servers in the Steadfast facility, which alone is a nice bonus. I already have servers with PowerVPS but I`ve been looking for a Chicago server for a while and the knockdown price tempted me over.

I wanted something in Chicago owing to my location in eastern Canada. I get supeb latency as do my clients.

Anyway, server was paid for immediatly and it wasn`t more than a few hours later one evening when I received my welcome emails along with the other things. Everything was up and running, however there was a slight glitch with the cPanel installation which Jim looked into.

The fact they offer a managed service, colocate in Steadfast, advertise quality hardware, offer proactive monitoring (one service free), daily backups and a bunch of other stuff is sweet.

Three months later I am still with them, I would score them as follows:

Support: 8/10, I would really love to give them 10/10 because the team are always responsive but there two things that bug me. The canned responses, when I would prefer an answer as to what happened not the "this has been fixed now". The support desk is frustrating as hell, especially when email piping is not used. You have to login through HSPC then login to the support desk with a different password. Just seems like a series of annoying hurdles which is as I said, frustrating when you`re in a hurry! That said, the techs are responsive and usually reply with five or ten minutes. I can`t recall a long wait for a ticket to be resolved.

Sales/Billing: 10/10, Nothing to complain about here. They do as they say, work within their advertised hours competently. Vik and Jim who generally man this desk are great guys to work with. Vik the owner is very flexible and seems like a standup guy. Example I had a billing issue where I asked if he could wait a few days before I paid the invoice - this wasn`t a problem for him. I`ve even had sales tickets answered after hours, admittedly they take a little longer to reply but still!

Network/Hardware/Uptime: 10/10, the service has been fantastic at the Steadfast facility. I get pings of 46ms average and my clients always comments on the speed of service. I cannot recall any downtime and I monitor it every ten minutes, so far 100% uptime since October.

Overall: 9/10, should have been ten but my two moans about the support desk and canned response, but hey that might be me being overly fussy.

I can highly recommend these guys. A few days ago I ordered another server. Vik won me over when he mentioned the new 32gig nodes being installed at the Equinix facility in Ashburn, yes that`s Equinix. Yes I can appreciate the node is new and lightly loaded so far, but man the VE runs at warp speed. Perhaps in a few months once he has loaded this node more I`ll come back and update on this new VE I purchased.

Mods, I can submit a domain for verification if you like

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Jan 8, 2009

I have seen numerous comparisons between KnownHost & FutureHosting, WiredTree & KnownHost, etc etc, but never seen a comparison between WiredTree & FutureHosting.

FutureHosting ordering system is so confusing, and their separate charges for sevices monitoring, response time guarantee levels and hardware firewall charges are pushing me away from them. If you are their customer, please tell what options did you select while signup and how is everything going.

I need to decide between the two, what do you people recommend? FutureHosting or WiredTree?

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FutureHosting Bad Experience

Apr 8, 2009

(first of all, sorry for my english, it's not my native language and I have a poor skills on this language)

At first, I want to say that I don't like to post bad reviews in this forum. I always prefer to post my good experiences in this world of hosting, like you can read in my previous messages about great companies like Bluewho and CrucialParadigm, in my opinion two of the best reseller companies around the world.

Two months ago, I needed to change some of my reseller accounts to a VPS, because I needed more features.

After read a lot of reviews I tryed FutureHosting to do the jump to VPS world. I read a lot of good opinions about this company, so I thought this company should be a good election.

After I ordered a Gold London based VPS on 24th february, the nightmare begun. In two month I had to open 27 support tickets.

One week after the account configuration, I began to receive the first alert messages, related to syslogd, DNS services, and I suffered about one server down a day. They suggest to order a monitoring service, so I did.

On 10th March and 11th March we suffered one severe server down, it seems it was related to named services again. Also, we suffered some problems with mailman.

On 15, 16 and 17th March I had problems with mailman again, nameservices, smtp and pop3... and we lost the access to Cpanel and WHM.

They suggest to order more RAM (at this moment I only hosted a 300 visit/day website —no forum, no MySQL high usage), so I ordered 384 Mb more.

On 17th March the problems increased and finally they tell me that they needed to re-install the VPS. The result was a 22 hours downtime until the VPS was online again and the account was restored again.

One the VPS was reinstalled I was still receiving some alerts about failed services (spamd, exim, syslogd...) and some websites are unavailable.

They fixed this error and we had no more problems in two weeks. But on 30th March we had again mailman problems. They fixed.

I was one week more without problems until yesterday when we begin to have severe problems related to mysql connections and a severe down server that affects all domains we had on the VPS. It seems they fixed, but in the past 8 hours I received alert messages about mysql failed, sshd failed, tailwatchd failed...

Finally, I migrated all websites to another VPS provider and it seems all is running fine.

Conclusion: one month and half after I ordered the VPS, I only had the VPS running fine two weeks, and the problems are still alive.

I still think FutureHosting is a great host company, and maybe I have only bad luck (there is always and exception and in this case I seem to be this one), this is why I still don't cancelled the account. But I need a solution.

PS: I have to say that technical support was always fast and kindly and always fixed the problems in a reasonable time.

PS2: I reported my main domain in order you be able to verify I'm using FutureHosting services.

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Futurehosting (chicago)

Aug 4, 2008

I already have two virtual private servers with providers in the Chicago area, but I`m looking for another one that offers some level of managament/monitoring service. I don`t like keep all my eggs in the same basket!

I see Futurehosting offers servers from a Chicago facility, which I believe is Steadfast? They also offer for a few bucks extra, pro-active monitoring on two services.

I have found quite a few reviews for Futurehosting, but these are mostly in relation to their Texas and UK offerings.

Anyone here offer an insight into their Chicago operations, especially those who have been there more than a few weeks?

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Futurehosting - Review

Jul 11, 2008

I have been with Futurehosting for 6 months now.

I would strongly recommend these guys to anyone out there who is looking for a good VPS provider.

In my initial question and answer with them they were prompt in answering my questions.

I have opened about 8 tickets since my signing up and every ticket has been responded to at least within an hour and communication prompt the whole way through the ticket process.

They migrated my server a while back when they had issues with the Dallas location. Flawless transition with good communication. I even scored an extra 194 dedicated RAM out of the move.

My plan provides:

30 Gig HD
450 Gig Bandwidth
512 MB Ram
194 MB sign up upgrade
194 MB Dallas Center thanks upgrade.
Cpanel
Managed Server

$49.95

Currently, they are offering 550 Gig bandwidth with the Platinum plan. If I had an issue with them, and I don't, it would be that I could not be upgraded to the 550 without losing my RAM upgrades.

I have Cpanel, Vbulletin, and Phpbb installed. Sitting idle they consume about 175 MB of RAM.

So, in closing I would recommend Futurehosting to anyone interested in a VPS.

With all of that being said..... I would like to give honorable mention to Knownhost who answered all of my questions just as fast as Future. The 194 RAM and a Cpanel were the differences for me... and for the same price I felt like I was getting a little more. If future folded... Known will be the next stop!

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Experience With Futurehosting

Jul 31, 2007

I just want to post this as a review of my hosting experience with Futurehosting

My story with them begins something like 2 months ago. I was previously with modvps.com, it worked well for a while at a great price (512mb VPS for only 39$), but I think they don't offer enough quality, I had many memory and CPU usage (never under 2.5!) problems (not justified in my opinion) specially when they removed the burst ram option, system became so unstable that I decided to leave them.

I started to look for alternate options, and I decided that futurehosting was the best option. good price and great reputation. I signed for their 786mb ram managed VPS (59$).

During the first month I was amazed of the performance of VPS. That was REALLY fast compared to modvps.

Don't know if this speaks well of futurehosting or bad of modvps.com, but the difference was HUGE. I have a moderately forum and all users agreed with the speed improvement.

The support was not so great, however, they usually take like an hour to reply tickets and only to say "I'm on this" (I guess for internal reference), and then another hour to reply it. Not really nice when you are usually asking for simple things. But I was not really worried as the service that they were giving was excellent.

After many years changing host, I was starting to believe this could be the near-to-perfect solution for me... until the BIG problems came.

one month and a half later with no problems at all, I decided to contract RVSkin and Fantastico addon. They proceed to install on my account but it looks like RVSkin it's not working. Fantastico does, but when I try to apply any RVSkin theme, I get timeout page errors. Not only it doesn't work, but it seems to affect rest of services, as many times I find httpd and exim down. Strange. I open a ticket. All I get are generic replies: "we are into this", "we rebooted the VPS and now works fine", "we reinstalled Cpanel", "maybe it's memory problem, we increased your limit". Nice, but after after a while all services down. One hour to reply the ticket to say they rebooted VPS. a few hours later all down again. again takes a while for them to reply, to say they increase mem limit. again, services down after a few hours. This situation is becoming worse and worse with the days, and the failure is more evident and short in time. At this point, I am really frustrated with situation, not only because the failure in service, but about the generic and not helpful replies I am getting. There is nothing worse than feeling that they don't care about this.

After one week of problems, I open a ticket to their admins, and now they seem to take care. They take a look to this, they start to try new things but after a few hours, they decide they can't find a solution for this and suggest to create a new VPS and move everything there, as it seems it's not a memory or CPU usage limit but a problem with Cpanel/RVSkin.

Not the best solution for me, but I can understand sometimes strange things happen and would sound reasonable to create a new VPS from scratch and avoid future problems with the current one.

So I create a new VPS, they move my accounts (many hours of waiting... not because they didn't help but because my accounts are big, but during the proccess of course VPS is still down). VPS seems to be running fine after the move, as fast as I was used to during the first month. That's great for me. I can understand that was a problem, not handled in the best way but it's everything working again, no problem.

But like two days after the VPS creation, ALL of my websites are down again. I can't access WHM or Cpanel or anything. Contact again support. Now it seems a DNS problem.

Maybe they should have cared about htis in my opinion, but that's ok. it was not the typical DNS change problem, there was something else, but I follow instructions, and after many hours of testing sites work.... but not updated! One of my sites appear updated only up to 26th July (date of the VPS creation), all from that date dissappeared, including hundreds of new messages in one of my forums. And I say "dissappeared" because many hours before the second crash I was able to check the new emails and messages on forums, now dissappeared.

Not only this site seems outdated, also WHM, in the list of accounts I miss one I created during the weekend.

It seems there has been any kind of misconfiguration between the old and new VPS, cause that WHM is not showing the changes applied during the weekend.

I open a new ticket again, and they said now it's solved... but not possible to recover the lost files and databases, and they ask for a backup.

Yeah, I know I should backup everything, but I was still in proccess of setting everything fine, it was less than two days of having the new VPS, and that weekend I was not in home so no virtually no time to make backups. At this point (now), I lost all my hope to recover the lost messages.

Having one week of problems was a pain, at the end all the service was restored, but this second problem was much worse for me: hundreds of messages in forums, emails, etc... all lost without a known reason, as I told before all I get are generic messages and I have the feeling that these is not going to be solved again, and now it looks like I lost many valuable info.

Please don't get me with the backup thing, endless redundancy, you get what you paid for... and so on. I *always* make backups but this time I didn't even had the time
I think I tried to be reasonable. I never asked for something unrealistic, all I wanted were good explanations on what was going on. I can understand there is a problem, but I think they should have told me, I work in IT and I know sometimes **** happens, but I alwasy had felt they were not really into the problem. It was not until I asked the admins about this that I got response, seemed solved and now this again.

So now I think it's time to move. I am very sad because their VPS performance was amazing while it lasted... by far the best hosting I ever experienced (and I tried so many... believe me!), but it's not acceptable to get this kind of support.

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