FDC Servers LLC - Wrong Business Ethics

I completely amazed on how this Company has managed to engineer their TOS & AUP in such a way that they can in essence discriminate, destroy your hardware and steal your money in the process...

The developed some type of a bias against me, and then the true colors came out. It all started with a simple argument over a Cpanel License on a VDS that I had rented from them. I decide to send my own server instead to save a few dollars and I overnight the box.

-- For support to tell me that the brand new Corsair 750Watt PS is dead. We had sealed the server with stickers to ensure that no one would open it and tamper with the hardware inside. That's the first thing they did, was to remove the stickers and pretend that they PS was dead and that they had to Trouble Shoot.

-- I get the power supply back and it was in perfect working condition, obviously after they had made a few dollars on handling the shipping.

-- I asked them my options and they then try to make me buy a PS from them. Until I ship another one in. They let that ride 2 days until I send a ticket for a reboot. Right away, ohh that PS apparently died right there and then. 4 minutes after I open the ticket asking for a reboot.

> Then I notice some type of QoS going on specifically on my IP. As I know a few others that have servers there and we verified the routes back to our local provider. My upload was about 50kbps. I inquire to get the usual "routes" cannot be controlled.
As well I would see when downloading something from my box; the speeds would startup at max out and throttle all the way down to around 50kbps and maintain. From different local points as well.

> Anyhow I decide not to complain and to pay. Thus I get 2x Internap dedicated bandwidth @ $225.00 a month + $99.00. 1x Internap per Eth interface. That is after I had already paid them $269.00 for the initial VDS as well which I never got a refund for, that was just wasted money now.

> I got to enjoy that for about 8 days. Until I asked for a reboot before I messed up accidently a ifconfig command. That's when it went again, from ohhh the box is rebooted. Took about 4 hours, three techs telling me it was beeing rebooted. Never could I connect again. Then I ask them if I they have perhaps KVM over IP so I Can take care of the problem and save them time. All of a sudden the story evolves to a dead motherboard. When I question the tech, he tells me that he swapped all parts and tested them and that the motherboard was dead. That was as well a brand new WS motherboard. Running at around 34 degrees celcius temp for the 8 days very stable without any issues.

> Of course I complained some, looked for the owner to have a discussion. Stumble on Better Business Bureau US and find that others complained there. Mentioned that in the ticket and they terminated my service; keeping of course the rest of my money; Because that too is in their AUP/TOS no refunds

Thus if I get it right, they can randomly choose people that they believe they can easily take. Or simply dislike. It's simple, break their hardware. They will have no choice to ship it back; to then fill their place with another customer because they are low on space. But still bill the first one for the rest remainder of the month, why? Because they can, it's in their well engineered TOS/AUP. So I got to use it from the 26th of last month to today but still will pay until the 26th of this month.

They are allowed to do all of the above, why because they are big now Right!