Extremely Bad Service From Alphared.com
Apr 22, 2008
Just a warning to everyone.
I ordered 5 servers from alphared.com, I spent an entire evening explaining to their sales person what I required.
In the end I decided on 4 Duo's and one P4. All to be connected with a Gigabit private Lan and to share 10Mbit premium bandwidth. I was promised it would take approx three days for this to be setup.
One week later I was met with an apology that the price quoted would unfortunately have to be tripled due to a mistake.
I paid $3,500 setup. Its now three weeks later and I have NO service.
I follow up every few days and am promised the service will be up soon.
STILL NO SERVICE!
Today I'm met with ANOTHER email saying it will be 10 days to allocate me 32 IP's. Not to mention the mess that every few days I'm asking how I want the servers setup.
I have missed my deadlines, my current provider is still billing me, my clients are moaning that I"m doing nothing about our current providers issues.
Are there any decent providers out there? or is finding someone who is competent and does what they say a pipedream?
And I guess I've lost $3,500 ... haven't I?
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Jun 9, 2007
any comments on Alphared VPS package?
their price is very competitive.
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Jul 29, 2008
We've a quadcore Xeon and start to have issues with its very high cpu load (which is made by apache & mysqld,).
So here is ps aux:
Code:
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
root 1 0.0 0.0 2040 620 ? Ss Jul13 0:13 init [3]
root 2 0.0 0.0 0 0 ? S Jul13 0:00 [migration/0]
root 3 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/0]
root 4 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/0]
root 5 0.0 0.0 0 0 ? S Jul13 0:00 [migration/1]
root 6 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/1]
root 7 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/1]
root 8 0.0 0.0 0 0 ? S Jul13 0:00 [migration/2]
root 9 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/2]
root 10 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/2]
root 11 0.0 0.0 0 0 ? S Jul13 0:00 [migration/3]
root 12 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/3]
root 13 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/3]
root 14 0.0 0.0 0 0 ? S< Jul13 0:00 [events/0]
root 15 0.0 0.0 0 0 ? S< Jul13 0:00 [events/1]
root 16 0.0 0.0 0 0 ? S< Jul13 0:00 [events/2]
root 17 0.0 0.0 0 0 ? S< Jul13 0:00 [events/3]
root 18 0.0 0.0 0 0 ? S< Jul13 0:00 [khelper]
root 19 0.0 0.0 0 0 ? S< Jul13 0:00 [kthread]
root 25 0.0 0.0 0 0 ? S< Jul13 0:01 [kblockd/0]
root 26 0.0 0.0 0 0 ? S< Jul13 0:01 [kblockd/1]
root 27 0.0 0.0 0 0 ? S< Jul13 0:01 [kblockd/2]
root 28 0.0 0.0 0 0 ? S< Jul13 0:03 [kblockd/3]
root 29 0.0 0.0 0 0 ? S< Jul13 0:00 [kacpid]
root 122 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/0]
root 123 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/1]
root 124 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/2]
root 125 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/3]
root 128 0.0 0.0 0 0 ? S< Jul13 0:00 [khubd]
root 130 0.0 0.0 0 0 ? S< Jul13 0:00 [kseriod]
root 205 0.0 0.0 0 0 ? S Jul13 0:46 [pdflush]
root 207 0.0 0.0 0 0 ? S< Jul13 0:43 [kswapd0]
root 208 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/0]
root 209 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/1]
root 210 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/2]
root 211 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/3]
root 383 0.0 0.0 0 0 ? S< Jul13 0:00 [kpsmoused]
root 433 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/0]
root 434 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/1]
root 435 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/2]
root 436 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/3]
root 437 0.0 0.0 0 0 ? S< Jul13 0:00 [ata_aux]
root 443 0.0 0.0 0 0 ? S< Jul13 0:00 [scsi_eh_0]
root 444 0.0 0.0 0 0 ? S< Jul13 0:00 [scsi_eh_1]...
They don't appear for some time if I kill them (a day or more). But it repeats again and again. One day there were 8 similar processes in total in max which used all 4 cores at 100% (and even ssh console was extremely slow to do something there).
I think that somebody is trying to make a small attack of some sort but I need to check it first. I tried to look at apache logs but there were too many posting requests from different IPs and no dublicates for little period of time so I had no success.
Anyway, that script worked for us for 4 years already and we didn't have any problems with it even on our old single core P4 2.8 ghz.
way to make sure is this an attack of some sort or just this script doesn't work correctly on our new machine?
Are there any ways to get IPs of visitors who are running posting.php with CPU overloading?
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May 1, 2008
today i got a message from a client asking about hosting his video himself, catch is, he has a shitload of viewers, im looking at servers in the range of quad core (maybe dual quad), 8gig, 4 hdd raid10, gige uplink, however the kicker, depending on how out of whack my estimates are, 100 to 400mbit SUSTAINED upstream (spiking all the way to max'n that 'little' gige pipe)
Has anyone got suggestions on who i should even consider for this? I'm a bit dumbfounded myself as i'v never even thought about a server on this much sustained bandwidth before today.
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Apr 10, 2008
--An extremely positive review of 3DGWebHosting
We now have passed 60 days with 3dgwebhosting (3dgwebhosting.com) and what had started as a VPS only endeavor continues to expand based upon the incredible level of support and technical performance we are receiving.
If you would have asked me three months ago about 3dgwebhosting I would have been unable to respond...I did quite a bit of research when we decided to switch from a shared hosting offering with some large shared hosting providers to a VPS. I contacted close to a dozen providers and inquired regarding performance, packages, support, etc. and at the end of the day there was a level of comfort with 3DG that I did not have with the majority of other VPS Providers. Don't get me wrong...there were some shining stars in the bunch but something about 3dg (beyond the great pricing and flexibility) sold me on giving them a try.
Being a serial entrepreneur I have always been partial to working with smaller (at least those that felt smaller!) customer-centric firms for all of my support services from back office to technical. This was no exception. Performance is obviously critical in the technical space but I also view customer service and attentive vendors as critical factors in vendor selection.
Well the short of it is we have been on board with 3DG for over 60 days. Performance has been top notch and the level of customer support has been unmatched by any technical services provider I have used in the past. In addition, 3DG has become a strategic partner and has provided some great insight into how to globalize our technology and incorporate our clients’ needs into our technology platform (i.e. SharePoint). I truly did not expect to see this level of involvement on a consulting front and level of customization on a technology front from a hosting provider – a pleasant surprise! Kudos to David and the 3dg team. We have many sites on the VPS but our primary is glotegy.com.
If my business provides a level of service that is worthy of praise I always hope that my clients will speak their mind and help me spread the word about what I am trying to do. With that said I cannot recommend 3DG highly enough!
Since the inception of the VPS we have also put in place a dedicated server at 3DG that is running Office SharePoint Server and will be live with a hosted solution of Microsoft Dynamics 4.0 CRM with 3DG sometime next week.
Sorry for the long post but as you can probably tell I get pretty passionate about my business and those firms who help me with my global endeavors! To sum it up...finally...3DG is attentive, customer-centric, and a valued business partner.
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Sep 28, 2008
Extremely bad mannered treatment by flashvpn .......
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Dec 20, 2008
Limestone's support is extremely slow. I just got a server with them to host VPSes, so I was inquiring about additional IPs in case I needed them.
Their first two responses were within 4-5 hours, which is bearable. However, yesterday, I actually needed to order more IPs and posted a new reply. I have yet to receive a reply after over 12 hours and my client has been left waiting to receive the additional IPs he ordered.
I haven't been with Limestone long, and I haven't had much other experience with their support, but I was unsure what else to do other than post this here and hopefully get a resolution.
I know their servers are unmanaged and pretty cheap, but I think they should still take the time to answer tickets in a decent amount of time.
Has anyone had similar experiences with Limestone?
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Dec 2, 2007
We've found out a abnormal usage of one of our servers, our RTG graphs shows:
Last 24h
IfInOctets: 30.5GB
MAX: 6.9MBits/s
AVG: 3.4Mbits/s
Cur: 4.7Mbits/s
And a strage traffic:
IfOutOctets: 42.5GB
MAX: 76.6MBits/s
AVG: 4.7Mbits/s
Cur: 600Kbits/s
We are running two websites on this server, and we looked at raw log apache, we've compilers disabled, we block most of outgoing / incoming packets on firewall, we ran chkrootkit, rkhunter and nothing was found. We checked for cronjobs, suspect files, netstat, but we can't see anything strange. We use the latest server software (apache 2.2.x), PHP 5.2.x, MySQL 4.1.x, we have most of the server optimized.
We are running iptraf now, and it seems normal:
„ Incoming rates: 85.8 kbytes/sec
„ Outgoing rates: 636.4 kbytes/sec
Anyone have an idea? And some way to properly monitor incoming traffic? I'm looking to find how/where is the source of this traffic.
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Sep 18, 2007
I installed CentOS 5.0 and I configured it with software RAID 1, two disks - one IDE 160 GB and one SATA 40 GB.
Here is the setup of the disks:
RAID:
~40 GB RAID 1 md0 ext3
~500 MB RAID 1 md1 swap
Disk1:
~40 gb software raid md0
~500 mb software raid md1
Disk 2:
~40 gb software raid md0
~500 mb software raid md1
After the installation I noticed that the server was very slow so I did a performace test on disk 2, here is the result:
hdparm -tT /dev/hdd first gave me:
Timing buffered disk reads: 6 MB in 3.52 seconds = 1.70 MB/sec
Timing cached reads: 488 MB in 6.92 seconds = 70.57 MB/sec
then gave me:
Timing cached reads: 392 MB in 2.01 seconds = 195.01 MB/sec
Timing buffered disk reads: 2 MB in 3.62 seconds = 566.16 kB/sec
So I assumed something was wrong with the disk and replaced it with an 80 GB IDE disk (same setup as before) and got the following results:
hdparm -tT /dev/hdd:
Timing cached reads: 4 MB in 4.69 seconds = 872.73 kB/sec
Timing buffered disk reads: 6 MB in 3.72 seconds = 1.61 MB/sec
It feels highly unlikely that there is something wrong with both of the IDE disks. So what can be the problem? Can you think of anything?
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Jun 11, 2007
Does anyone used the alphared VPS?
I want to buy a vps which is better alphared or Godaddy.
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Jun 19, 2008
I thought they were phony like the BlowOutHost person who scammed $140 out of me.
Their deal looked too good to be true, and just what I wanted and at my price. So after a week later, unable to find similar deal I decided to finally take the chance and purchase a server.
I got my server on 6/9 and it has been just awesome so far.
My specs: ....
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Jun 15, 2007
I saw alphared banner and ordered one VPS
But it is bad.
After 4 days I still cannot use. I contact suportors but they dont fix problem. I reboot VPS but wait 2 hours, still "is starting" Maybe wait 24 hours
I think webhostingtalk remove their banner, if not I think there is lot of victims like me.
Never use alphared.com VPS, it is #1 in bad.
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Jun 9, 2007
I saw an alphared banner the other day here on WHT, and checked out their prices, and WOW (Yes, I know the old adage...I don't need to hear it...)
I did some searching and read all about the drama that happened around them several years ago. I'm not interested in that. I want to know how they are now. Has the level of service gone up or is it still in the crapper?
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Jul 1, 2007
Wow, I never knew I could waste so much time and effort on one company.
So as you can see this is not good.
I ordered their $20 VPS, and about 24 hours later I recieved the information regarding login. I logged in, and every button I clicked said Service not available. So I figured it was just because it got set up, so I submit a ticket and get a response that there is no problem.
2 Weeks later, I am submitting the same ticket. Same Response.
3 Weeks later I am on chat with them 5 straight nights, and different people keep telling me my server is overloaded and will get moved by morning. And guess what happens in the morning... "Service not available" for everything in Plesk. 20 Ticket reply's later, no support. Nothing works, so basically I got to the point I just demanded a refund and cancellation of anything service they tried to provide me.
I haven't even been able to successfully see my index.html....
They completely lied about every thing they did. It is the worst company I have ever dealt with regarding anything. Please dont make the mistake I have made.
I will keep you guys up to date on how long it takes them to cancel my service, and if they refund my money... If not they should be expecting a full inbox.
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Jun 3, 2008
Any Dedicatednow.com customers here? Where do you pay your bills?
I got an invoice but there are about 3 different areas for logging in it seems and I can only log into one of them. But that area does not have an invoice...
Here are the 3 different possible areas.
[url]
[url]
[url]
Which the heck is the correct area for all your billing, so I can contact them for my login? I have been paying last 2-3 months but I cannot remember how on earth I paid. I also don't know how to contact them except their technical support which is support@.
I looked at their initial welcome emails which also don't provide much information, a billing info directs me to the pwebtech website which is just ubersmith - and it looks out of date, I have 2 servers with them but only 1 appear and the latest invoice that was email does not appear nor its server.
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Jun 14, 2007
I am currently deciding between these 3 companies for a vps solution. They all seem to be solid and provide good deals. I would just like to know everyone's experience in terms of speed, uptime, support handling and stablility.
Uptime & support matters the most to me.
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Aug 4, 2007
I'm thinking of getting a 40GB/2500GB VPS with Alphared. It'd be serving static files (~10MB each), and no dynamic content or files.
Support is not the most important thing (Yes, I read the older topics ) since it would be a secondary mirror for download only. However for it to be effective I'll need to be sure about performance & bandwidth allocation.
Has anybody ever used them for this kind of thing? Are you able to really use all 2500GB for the (relatively low) fee of $49/mo? And if yes, how is the speed per connection? 200K/sec possible during peak times?
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Oct 24, 2008
I don`t know what will be with AlphaRed but for me current situation don`t look good and look like every day they can shutdown all servers without warning....in this moment cPanel licenses stop to work, alphared site is down, uberbox is down...somebody know more info?
I thinking to move all my sites to other host and still I don`t know where to move all...
I need 400-500Mbit dedicated BW, 6000GB on hard drives and few servers....also, I need stable network, true 24/7/365 support, good prices
In this moment I thinking about choopa.com but I don`t know much about them...to move all data and setup all I need few days and before I do that I must find good host...
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Jun 15, 2008
Most of our traffic is from europe ( Netherlands) and at the moment we have a host in Netherlands but Bandwith is expensive and service is poor.
So we are looking to move to Alphared or FDC, does anybody now how good the connection is of those to europe?
If there are some people from Europe or the Netherlands can you do some tests? Thanks
Alphared:
FDC:
FXW (netherlands)
We can send you the files :-)
If you know better host with better connections and cheap prices for unmetered 100MB line
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Dec 19, 2008
I got a email yesterday from a company called clickandbuy.com saying that i signed up for their account and that i authorized AlphaRed to debit the account automatically.
I never gave AlphaRed or this clickandbuy to create or debit any account. Whats their angle on this scam? i don't get it.
I was a customer w/AR back in June for one month. I canceled and got my money refunded because their network was not performing.
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Jul 28, 2008
I have just gotten a new server and the ping results were pretty fine. However, when it comes to the download speed its horrible. What could be the issue?
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Apr 24, 2008
hosting solution for 3 very high traffic blogs, all running on WordPress.
I have been researching dedicated and I came across a couple posts where people recommended Clustered hosting over Dedicated for better handling high traffic DB driven sites in the times of Digg or Slashdot frontpage exposure.
I would like your feedback, and your opinion on what to choose from the following options:
1. Netfirms Enterprise III (Clustered)
2. ResellerZoom Failover (Clustered)
3. LiquidWeb Dedicated Webmaster Series (Dedi w/ 2GB DDR and a 3Ghz Intel Hyperthreaded)
4. HiVelocity Dedicated (Dedi w/ Quad-Core Xeon 2.4GHz and 2GB DDR)
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Jan 10, 2008
I'm running into a problem with a relatively new (2 months old) server. I have just a few accounts on it, and I'm already noticing unusual loads, for the... load. After some benchmarking with bonnie++ (and plain old "dd") there is clearly a problem.
Version 1.03b ------Sequential Output------ --Sequential Input- --Random-
-Per Chr- --Block-- -Rewrite- -Per Chr- --Block-- --Seeks--
Machine Size K/sec %CP K/sec %CP K/sec %CP K/sec %CP K/sec %CP /sec %CP
SERVER NAME 2G 9096 16 7725 2 2543 0 20609 32 621627 55 +++++ +++
Isn't a write-speed over 7MB/s reasonable to expect? Also look at the low CPU times...
Anyway running the same test on a similar but older AND busier server showed much better results than this. In fact dd'ing a 1GB file from /dev/zero "finished" in about 10 seconds but then pegged the server at 99% iowait (wa) for a full three minutes (until done being written from cache I assume), bringing load to 15.00
That's all the info I have so far... the data center just replaced the card (which gave no errors) with no effect. Running these benchmark tests is about the extend of my hardware experience.
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May 4, 2015
In the last few days the responses from Plesk's XML API have been extremely slow. It's now taking an average of 45 seconds to handle an XML API request where it used to be more around 5 seconds. What would cause that? What service handles these requests on the server so I can try rebooting it?
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May 11, 2008
I am considering getting high bandwidth hosting from either alphared, choopa, or leaseweb, but before I do I would like to ask you which one would give me the best speeds, globally. Any other info that you can provide would be useful too. Thanks!
Also, if you can suggest another host for high bandwidth that is very reliable and has great ping results for the us, europe, and asia, i'd be interested.
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Jun 27, 2008
A friend and I ordered a dedicated AlphaRed server, drawn in by the excellent pricing.
We were problem-free for a few days, until I noticed my irssi (IRC chat client) screen detach. I assumed I accidentally pressed something, and continued chatting. Then it happened again, and a few more times. I looked at the last people to login to my shell, and it showed that an AlphaRed employee had logged into both 'root' and my personal shell. The employee was reading my chat logs in real-time.
The AlphaRed employ did not only read my chats, but participated as well. You may find logs that here: pastebin.ca/raw/1057127
Some excerpts:
05:05:40 <@infid3l[eMo]> hm..
05:05:48 <@infid3l[eMo]> =D i love finding hacked shells
05:05:52 <@infid3l[eMo]> especially when they're on my network
05:06:01 <@infid3l[eMo]> and then snatching control of them =D =D
05:06:44 <@lifelike> = d
05:06:53 <@infid3l[eMo]> so whats up ppl
05:06:58 <@infid3l[eMo]> sorry to break into your conversation =D
and:
05:08:00 <@infid3l[eMo]> lol=D
05:08:30 <@infid3l[eMo]> I guess infid3l wants the screen back
05:08:35 <@infid3l[eMo]> eh, i'll give it back.
05:08:41 <@lifelike> lol who u
05:08:42 <@infid3l[eMo]> I'm watching you =D
05:08:55 <@infid3l[eMo]> I'm Alpha Red's network admin
05:08:59 <@lifelike> looool
05:09:01 <@infid3l[eMo]> I run the network this box is on
I then realized that this AlphaRed employee thought that I had somehow hacked the machine and gained root access. This box was unmanaged, yet the employee did not consult the owner to verify that I was a legitimate user. When the employee discovered I had not hacked the box, he claimed that IRC daemons were against the AUP. Below is the only mention of IRC in the AUP:
``11. Clients running IRC daemon are required to take immediate action on notification of any botnet or suspected
DMCA activity on the server. Such action shall include immediately closing any channels related to such activity.
Clients refusing to take such action or provide access to Alpha Red to take such action will have all access to the IRC
daemon ports blocked and may be terminated without further notice.'
When I made the employee aware of this, he claimed there were complaints made about the IRC server. When I asked what the nature of the complaints were, he said he was not at liberty to discuss it. I personally doubt there were any complaints, as the IRCd was completely legitimate and exclusive.
I talked to the employee via ``wall'' messages via the root shell for a while. When I mentioned how unprofessional his way of dealing with the situation was, he told me he had control over the network and he didn't have to be professional.
While talking on the phone the employee told me I should have notified AlphaRed about running an IRCd. Nowhere in the AUP did it say anything about notifying AlphaRed. The employee acted like it was common sense -- which to me, it wasnt.
With no evidence of illegitimate activity, AlphaRed still refuses to allow an IRCd to run on our box. Even though it was their mistake, we are the ones paying for it.
AlphaRed offered no apology, and only left us inconvenienced.
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Oct 10, 2008
how many companies are exploiting the alphared fallout.
In a thread in the outage forums where alphared customers are trying to figure out what is going on, you have competition posting in there with there flashy signatures and telling them to go look at the OFFER forums where the top 5 posts have 'alphared refugees'.
It is an abomination to this community and completely irresponsible.
A company has gone down the drain, peoples DATA and possibly livelihoods has been lost and it seems the vultures have come to play, competition take over outtage threads acting as if they are giving some sort of advice but in reality are only trying to advertise there SIGNATURES which is a an advertisement. Can you say exploitation?
Is this what the world has come too? I am disgusted
Quote:
lphared Refugee - Unmetered Specials Q9300 $169, 99% Uptime, Premium Network
Northstorm | Kevin
Quote:
Alphared refugee - bandwidth special
bummer6666 Yesterday 11:22 PM
by bummer6666
^^^^^^FDC ?
Quote:
AlphaRed Specials Rodney-E2
How many other companies are going to participate in the fallout and exploitation of people who have maybe lost everything?
The ANNOUNCEMENT thread in outtage forums is this
[url]
Got posts like this
[url]
Like this
[url]
and EVEN WORST
POSTS LIKE THIS
[url]
Complete exploitation of one company's failure and members on this forum are completely taking advantage of the situation.
Reminds me of the shark/bankers of wall street taking advantage of every weakness they see specifically for financial gain. With the current economic crisis it makes me ashamed to be associated with the likes of these.
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Nov 6, 2008
In what appears as an even bigger mistake by alphared and I would expect some legal action against them even more. Alphared apparently will be trying trying to charge for service while the billing system and everything else was down.
How were we supposed to cancel, pay or do anything if we didn't want the service? How can they expect to have people pay for service when some of us have already moved and paid for service elsewhere?
I had confidence in them coming back, but I will for sure continue to move away. They couldn't manage the company and expect us to pay for service when we had no option to cancel.
Directly from the chat:Me: This is in a general sense, are you going to be charging everyone?Jay Merritt: It would only make sense. They have been receiving a service and support.
What are the thoughts on that, you may have moved. But you may have some bills coming your way.
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Oct 14, 2008
namely, budget prices on servers. in particular unmetered bandwidth.
steadfast and hivelocity are the two I know of, but I'm wondering if I'm missing any.
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Mar 6, 2008
Its a video and picture sharing website for India.
In the first 1-2 months, I will need around 250GB storage and 2TB bandwidth per month. After that, I will need much more. I have no idea how much I bandwidth may need. So I may go to a 50Mbps unmetered bandwidth; to limit my bandwidth cost.
My budget is around $400 per month. I want to have server(s) in west coast as it will be closer to India.
I have narrowed down to FDCServers and AlphaRed; as they both offer unmetered bandwidth for cheap. I will start with metered bandwidth and then go to unmetered bandwidth when my bandwidth demands exceeds.
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