Dedicatednow - Extremely Confusing Billing Areas
Jun 3, 2008
Any Dedicatednow.com customers here? Where do you pay your bills?
I got an invoice but there are about 3 different areas for logging in it seems and I can only log into one of them. But that area does not have an invoice...
Here are the 3 different possible areas.
[url]
[url]
[url]
Which the heck is the correct area for all your billing, so I can contact them for my login? I have been paying last 2-3 months but I cannot remember how on earth I paid. I also don't know how to contact them except their technical support which is support@.
I looked at their initial welcome emails which also don't provide much information, a billing info directs me to the pwebtech website which is just ubersmith - and it looks out of date, I have 2 servers with them but only 1 appear and the latest invoice that was email does not appear nor its server.
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Mar 11, 2009
I am all too familiar with php on my win box but now am working on Linux.
the extension_dir is commented out (??) however CURL does work but there is nothing about CURL in php.ini. I cant find any php.so files.
Also the php.ini file lives in /etc/php5/apache2
Does this look like a standard install? Where do the .so files live?
Ultimatly I want to install Turck MMCache which requires some extensions and when ever I try to do phpize there is the error message
Cannot find config.m4 (google is not helping solve the problem)
apt-get install m4 says I have the latest version.
phpize is a shortcut in usr/bin that points to etc/alternatives/phpize which in turn is a shortcut to usr/bin/phpize5
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Jan 22, 2008
how to protect My datas about domains in My bind, when using command
a@r:~$host -l -t any example.com?
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Jan 26, 2008
the Load averages in Linux I tend to find confusing, I've read that its the system load averaged over 1, 5 and 15 minutes but beyond that I never seem to find a clear cut answer as to what is considered a normal system load.
For instance I have a p4 D 3Ghz with 2gb ram and a single 250gb SATA HDD
the 15min average sits around 0.85 during the busiest time Is that good bad or indifferent?
The server hosts my sites and that of a few friends.
[url]shows what MRTG is outputting about the load averages.
It also says the CPU is 520% although I believe it multiplies it by 10? (i changed the title to say that) so its around 52%
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Oct 13, 2007
I am using vps
I am receving calls from some countries or areas when they say they can not access my site ( site can not be found)
I called my provider and they say every thing is alright from their site
and from my side too but some areas in other countries like right now I received a call from canada they can not access my site my provider wants me to send Tracert
I can ask my friends to send that but not every user why this happanes and what tools are available to check and see if my site is alright from all areas or counties?
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Dec 9, 2008
I have a client who uses formmail on our dedicated server(another 140 clients also share this PLESK/LINUX server). While the formmail script has not been hacked, some schmuk spends the time to fill it out with spam 5-6 times a day and sends them to the client.
I verified the emails go only to the site owner and nobody else.
QUESTION: Is there a way to exclude the entire world and only allow visitors from the metro Chicago area? This would need to be done via .htaccess and not IPTABLES, as the other sites on the server draw world wide traffic.
I'm scratching my head on this, but if possible it would exclude our schmuk friend while allowing the local traffic this client draws from.
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Jun 1, 2009
So... I just had an interesting chat over at BlueHost.
One of my clients' sites has been really sluggish lately, and I'm trying to patch and streamline what I can until we can get them migrated over to something more stable.
Anyway, I was looking over things in cPanel and saw that the Server Load was way in the red zone (over 24 on an 8 CPU box)! So I jumped into their live chat, thinking that was the best way to help bring it to their attention quickly.
Here's what I got instead:
Travis [10:13:19 AM]: box439's Server Load is skyrocketing -- in just the past three minutes it has gone from 21.24 (8 cpus) up to 34.12! Even now, it's "stabilizing" at 25 (which is WAY too much for an 8 cpu server).
Brent [10:13:46 AM]: actually, it's not. It's a percentage.
[10:13:52 AM]: 25% of the load
Travis [10:14:03 AM]: No, it's not. 25 = 25cpu equivalent.
Brent [10:14:32 AM]: no, really, it is.
Travis [10:15:24 AM]: Brent, anything over 8.5 generates the "red exclamation mark" icon on the server status page
Brent [10:16:13 AM]: yes it doesn, but it doesn't mean there is an overload
Travis [10:17:06 AM]: ((BlueHost's Server Status page)) says, "2009-06-01 09:10:45: Box under heavy load -- you may experience degraded system performance"
Brent [10:17:39 AM]: i didn't say it wasn't under a heavy load. I was trying ot explain more of what that server cpu item means
Travis [10:18:25 AM]: from ((url)): "At this time of writing, red light is shown for the server loads where the numbers are 18.12 (8cpus). This means there are 18.12 processes in queue - which is over 2 times of CPU capacity."
Brent [10:18:49 AM]: that information is not correct, as we have modified the way our servers display the cpu.
[10:23:32 AM]: I apologize, but it seems you've stepped away. Due to other customers awaiting assistance I am going to have to end this chat. If you have additional questions, we are here for you at all times. Thank you for trying our Live Chat! If you have additional questions, many answers can be found through our Knowledgebase. If you have other issues arise please let us know over live chat or give our Ticket Center a try. Remember our World Class Support is just a click away!
So I'm wondering whether he was completely BS-ing me, or if BlueHost really did modify that output. (And if it's the latter, then why would 25% CPU usage bring the server to a slow crawl?)
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Sep 28, 2009
I had a server taken offline by dedicatednow. A reboot request was logged by our server management company immediately after the server was offline. When I got back in later this evening, I find the server down and submit a ticket. I am told that they did a billing audit and took the server down because it was not attached to a billing account, so they did not know who owned it. Now that I am submitting the ticket, there is no one there to bring the server back online. Techs can't do it and no one from billing is there or online to deal with the issue. So, as a customer, I am the one that has to suffer all as my customers sites are down all night even though I have faithfully paid all my bills, etc.
My overall experiences with DedicatedNow have always been good, but there are certain things that always plague them.
1. The inability to deal with unique issues when they arise.
2. The lack of delivery on promised rrp's for over 5 years now.
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Aug 26, 2008
I am considering getting a dedicated server from Dedicated now dot com. I searched for reviews I found are a bit aged.
The aged reviews tend to show some network issues in the past. I was looking for some up to date reviews on the network issues if they still exist or how happy people are with their dedicated server hosting experiences with them.
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Apr 22, 2008
Just a warning to everyone.
I ordered 5 servers from alphared.com, I spent an entire evening explaining to their sales person what I required.
In the end I decided on 4 Duo's and one P4. All to be connected with a Gigabit private Lan and to share 10Mbit premium bandwidth. I was promised it would take approx three days for this to be setup.
One week later I was met with an apology that the price quoted would unfortunately have to be tripled due to a mistake.
I paid $3,500 setup. Its now three weeks later and I have NO service.
I follow up every few days and am promised the service will be up soon.
STILL NO SERVICE!
Today I'm met with ANOTHER email saying it will be 10 days to allocate me 32 IP's. Not to mention the mess that every few days I'm asking how I want the servers setup.
I have missed my deadlines, my current provider is still billing me, my clients are moaning that I"m doing nothing about our current providers issues.
Are there any decent providers out there? or is finding someone who is competent and does what they say a pipedream?
And I guess I've lost $3,500 ... haven't I?
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Apr 10, 2009
They are sure running some great specials right now but sometimes things aren't as good as they seem. Any experiences from people especially on their management services & such from users who have had them (or used to have them) for some period of time (not brand new or short-time users--- unless the short time was due to very bad experiences from the start).
And please-no "secret reps" telling me how great you are, would like some actual user experiences. Have been very happy with the same provider for over 6 years but their pricing is not reflecting the current trends in server technology & I'm growing tired of "negotiating" (old tech at new tech prices) so I've been looking for some options for the first time in years.
High-end users preferred (quads-dual quads etc.) but mainly want to know if they live up to their management & security promises (response times SLA, tech knowledge, etc. for "fully managed".
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Oct 7, 2009
I thinking to buy new servers and now I checking offers on softlayer and dedicatedNow and look like prices on softlayer are higher and also dedicatedNow offer is for managed servers...
In this moment I have few servers with softlayer and all working fine but price...I don`t know nothing about DedicatedNow...what you think SL vs DN?
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Apr 3, 2008
DedicatedNow, you posted a press release in early march with a link to here:
[url]
It is past the 1st and there are no updates on that page, what is the status of this project?
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Dec 7, 2008
Interworx at DedicatedNow?
Does anyone know if DedicatedNow supports Interworx?
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Nov 25, 2008
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
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Sep 10, 2008
I'm switching provider soon and was considering these two. DedicatedNOW have given me an amazingly good quote, the question is are they any good? As good as ThePlanet for network/reliability and such would you say?
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Jul 29, 2008
We've a quadcore Xeon and start to have issues with its very high cpu load (which is made by apache & mysqld,).
So here is ps aux:
Code:
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
root 1 0.0 0.0 2040 620 ? Ss Jul13 0:13 init [3]
root 2 0.0 0.0 0 0 ? S Jul13 0:00 [migration/0]
root 3 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/0]
root 4 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/0]
root 5 0.0 0.0 0 0 ? S Jul13 0:00 [migration/1]
root 6 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/1]
root 7 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/1]
root 8 0.0 0.0 0 0 ? S Jul13 0:00 [migration/2]
root 9 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/2]
root 10 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/2]
root 11 0.0 0.0 0 0 ? S Jul13 0:00 [migration/3]
root 12 0.0 0.0 0 0 ? SN Jul13 0:00 [ksoftirqd/3]
root 13 0.0 0.0 0 0 ? S Jul13 0:00 [watchdog/3]
root 14 0.0 0.0 0 0 ? S< Jul13 0:00 [events/0]
root 15 0.0 0.0 0 0 ? S< Jul13 0:00 [events/1]
root 16 0.0 0.0 0 0 ? S< Jul13 0:00 [events/2]
root 17 0.0 0.0 0 0 ? S< Jul13 0:00 [events/3]
root 18 0.0 0.0 0 0 ? S< Jul13 0:00 [khelper]
root 19 0.0 0.0 0 0 ? S< Jul13 0:00 [kthread]
root 25 0.0 0.0 0 0 ? S< Jul13 0:01 [kblockd/0]
root 26 0.0 0.0 0 0 ? S< Jul13 0:01 [kblockd/1]
root 27 0.0 0.0 0 0 ? S< Jul13 0:01 [kblockd/2]
root 28 0.0 0.0 0 0 ? S< Jul13 0:03 [kblockd/3]
root 29 0.0 0.0 0 0 ? S< Jul13 0:00 [kacpid]
root 122 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/0]
root 123 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/1]
root 124 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/2]
root 125 0.0 0.0 0 0 ? S< Jul13 0:00 [cqueue/3]
root 128 0.0 0.0 0 0 ? S< Jul13 0:00 [khubd]
root 130 0.0 0.0 0 0 ? S< Jul13 0:00 [kseriod]
root 205 0.0 0.0 0 0 ? S Jul13 0:46 [pdflush]
root 207 0.0 0.0 0 0 ? S< Jul13 0:43 [kswapd0]
root 208 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/0]
root 209 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/1]
root 210 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/2]
root 211 0.0 0.0 0 0 ? S< Jul13 0:00 [aio/3]
root 383 0.0 0.0 0 0 ? S< Jul13 0:00 [kpsmoused]
root 433 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/0]
root 434 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/1]
root 435 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/2]
root 436 0.0 0.0 0 0 ? S< Jul13 0:00 [ata/3]
root 437 0.0 0.0 0 0 ? S< Jul13 0:00 [ata_aux]
root 443 0.0 0.0 0 0 ? S< Jul13 0:00 [scsi_eh_0]
root 444 0.0 0.0 0 0 ? S< Jul13 0:00 [scsi_eh_1]...
They don't appear for some time if I kill them (a day or more). But it repeats again and again. One day there were 8 similar processes in total in max which used all 4 cores at 100% (and even ssh console was extremely slow to do something there).
I think that somebody is trying to make a small attack of some sort but I need to check it first. I tried to look at apache logs but there were too many posting requests from different IPs and no dublicates for little period of time so I had no success.
Anyway, that script worked for us for 4 years already and we didn't have any problems with it even on our old single core P4 2.8 ghz.
way to make sure is this an attack of some sort or just this script doesn't work correctly on our new machine?
Are there any ways to get IPs of visitors who are running posting.php with CPU overloading?
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May 1, 2008
today i got a message from a client asking about hosting his video himself, catch is, he has a shitload of viewers, im looking at servers in the range of quad core (maybe dual quad), 8gig, 4 hdd raid10, gige uplink, however the kicker, depending on how out of whack my estimates are, 100 to 400mbit SUSTAINED upstream (spiking all the way to max'n that 'little' gige pipe)
Has anyone got suggestions on who i should even consider for this? I'm a bit dumbfounded myself as i'v never even thought about a server on this much sustained bandwidth before today.
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Apr 10, 2008
--An extremely positive review of 3DGWebHosting
We now have passed 60 days with 3dgwebhosting (3dgwebhosting.com) and what had started as a VPS only endeavor continues to expand based upon the incredible level of support and technical performance we are receiving.
If you would have asked me three months ago about 3dgwebhosting I would have been unable to respond...I did quite a bit of research when we decided to switch from a shared hosting offering with some large shared hosting providers to a VPS. I contacted close to a dozen providers and inquired regarding performance, packages, support, etc. and at the end of the day there was a level of comfort with 3DG that I did not have with the majority of other VPS Providers. Don't get me wrong...there were some shining stars in the bunch but something about 3dg (beyond the great pricing and flexibility) sold me on giving them a try.
Being a serial entrepreneur I have always been partial to working with smaller (at least those that felt smaller!) customer-centric firms for all of my support services from back office to technical. This was no exception. Performance is obviously critical in the technical space but I also view customer service and attentive vendors as critical factors in vendor selection.
Well the short of it is we have been on board with 3DG for over 60 days. Performance has been top notch and the level of customer support has been unmatched by any technical services provider I have used in the past. In addition, 3DG has become a strategic partner and has provided some great insight into how to globalize our technology and incorporate our clients’ needs into our technology platform (i.e. SharePoint). I truly did not expect to see this level of involvement on a consulting front and level of customization on a technology front from a hosting provider – a pleasant surprise! Kudos to David and the 3dg team. We have many sites on the VPS but our primary is glotegy.com.
If my business provides a level of service that is worthy of praise I always hope that my clients will speak their mind and help me spread the word about what I am trying to do. With that said I cannot recommend 3DG highly enough!
Since the inception of the VPS we have also put in place a dedicated server at 3DG that is running Office SharePoint Server and will be live with a hosted solution of Microsoft Dynamics 4.0 CRM with 3DG sometime next week.
Sorry for the long post but as you can probably tell I get pretty passionate about my business and those firms who help me with my global endeavors! To sum it up...finally...3DG is attentive, customer-centric, and a valued business partner.
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Sep 28, 2008
Extremely bad mannered treatment by flashvpn .......
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Dec 20, 2008
Limestone's support is extremely slow. I just got a server with them to host VPSes, so I was inquiring about additional IPs in case I needed them.
Their first two responses were within 4-5 hours, which is bearable. However, yesterday, I actually needed to order more IPs and posted a new reply. I have yet to receive a reply after over 12 hours and my client has been left waiting to receive the additional IPs he ordered.
I haven't been with Limestone long, and I haven't had much other experience with their support, but I was unsure what else to do other than post this here and hopefully get a resolution.
I know their servers are unmanaged and pretty cheap, but I think they should still take the time to answer tickets in a decent amount of time.
Has anyone had similar experiences with Limestone?
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Dec 2, 2007
We've found out a abnormal usage of one of our servers, our RTG graphs shows:
Last 24h
IfInOctets: 30.5GB
MAX: 6.9MBits/s
AVG: 3.4Mbits/s
Cur: 4.7Mbits/s
And a strage traffic:
IfOutOctets: 42.5GB
MAX: 76.6MBits/s
AVG: 4.7Mbits/s
Cur: 600Kbits/s
We are running two websites on this server, and we looked at raw log apache, we've compilers disabled, we block most of outgoing / incoming packets on firewall, we ran chkrootkit, rkhunter and nothing was found. We checked for cronjobs, suspect files, netstat, but we can't see anything strange. We use the latest server software (apache 2.2.x), PHP 5.2.x, MySQL 4.1.x, we have most of the server optimized.
We are running iptraf now, and it seems normal:
„ Incoming rates: 85.8 kbytes/sec
„ Outgoing rates: 636.4 kbytes/sec
Anyone have an idea? And some way to properly monitor incoming traffic? I'm looking to find how/where is the source of this traffic.
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Sep 18, 2007
I installed CentOS 5.0 and I configured it with software RAID 1, two disks - one IDE 160 GB and one SATA 40 GB.
Here is the setup of the disks:
RAID:
~40 GB RAID 1 md0 ext3
~500 MB RAID 1 md1 swap
Disk1:
~40 gb software raid md0
~500 mb software raid md1
Disk 2:
~40 gb software raid md0
~500 mb software raid md1
After the installation I noticed that the server was very slow so I did a performace test on disk 2, here is the result:
hdparm -tT /dev/hdd first gave me:
Timing buffered disk reads: 6 MB in 3.52 seconds = 1.70 MB/sec
Timing cached reads: 488 MB in 6.92 seconds = 70.57 MB/sec
then gave me:
Timing cached reads: 392 MB in 2.01 seconds = 195.01 MB/sec
Timing buffered disk reads: 2 MB in 3.62 seconds = 566.16 kB/sec
So I assumed something was wrong with the disk and replaced it with an 80 GB IDE disk (same setup as before) and got the following results:
hdparm -tT /dev/hdd:
Timing cached reads: 4 MB in 4.69 seconds = 872.73 kB/sec
Timing buffered disk reads: 6 MB in 3.72 seconds = 1.61 MB/sec
It feels highly unlikely that there is something wrong with both of the IDE disks. So what can be the problem? Can you think of anything?
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May 23, 2009
I have finally sort listed three people to get a reasonable Managed Dedicated Server.
LiquidWeb, I have some experience with their plans, but they are bit expensive. Their support is very good.
Dedidcated now, I think they are in business for long time and reading few good reviews.
WiredTree, I have read good review for VPS, but I don't know about their Dedicated Server side. Also their site doesn't look very professional?
Whom you think have good plans & support?
My earlier post is here, they will give some idea about my requirement;
[url]
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May 21, 2009
this is a four days review but i am going to continue this review weekly
so let's get started ,first of all i will rate them for this four days :
Network : 10/10
Sales : 10/10
Support : 20/10 (Very Very Impressive)
Customer Care : 10/10
Overall : 10/10
i got a fully managed server from DedicatedNOW.com just 4 days ago
first, Josh Really Really hepled me in ordring the server.an i really want to SAY THANK YOU JOSH ,
after ordering the server, it wsa online in 4 hours and everything seemed to be good.i opened a ticket about disabling core dump generation, after JUST ONE MINUTE the support told me that core dump generation is enabled in my server anf asked me if i want them to disable that, i said YES, after 3 MINUTES they replied back that it has been disabled.
after a couple of hours while i wanted to transfer my sites , i faced a problem in cPanel and i could nottransfer my accounts .
so i opened another ticket and told them the problem and they said that they can transfer the accounts (the problem was that i had to manulay generate a backup from my accounts and then transfer them to the new server and then restore them manually from SSH)
they did transfered my accounts (about 300 users) manually in 36 hours (because of connection speed of my old server)
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Aug 5, 2008
I've had enough of the Alex/Chris/Tom & Jerry drama.
Anyone here using the off site dedicatednow backups?
Looks like a new service to go with their new site.
Where's the "off site"?
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Aug 27, 2008
I felt it necessary to offer a moment of praise to the team at DedicatedNOW.
I finally outgrew my quotas from the reseller provider I used previously, so for a couple days, I did some comparison shopping, looked at my options, and decided to give DedicatedNOW a try.
I decided to start with a machine from their "closeout" line, figuring I'd have my opinion of these guys within the first few weeks, and about 10 photographer/artist friends that have offered to switch over to me so we can test out this bad boy. I had it modified a bit; doubled the standard RAM and a pair of 250gb drives. Of course, I added the standards too; cPanel, Fantastico, RVskin, etc. I figured with these additions, server setup would take an extra half to full day.
I placed the order about 11pm this past Sunday night, knowing full well that they were closed. I received the Credit Card authorization forms by 10:00 the next morning and had them FAXed back by around noon. Within 10 minutes of sending the FAX, I received an email that my order was approved and pending processing! Wow!
I got an email saying that the server would be ready later on that evening. The server was indeed up and a login email was sent about 5:30 that evening. Since I hadn't used WHM in quite awhile, I emailed support a few times that night, and was met with a friendly response each time.
For a P4 and 2gb of RAM, this sucker flies around without issue.
The only thing that's irking me right now, is the fact that I can't get the cpanel->cpanel account conversion tool to work correctly in the MySQL department. I think it has a lot to do with the fact that these were created under WHM/reseller, and I think the naming/permissions of the dbs are somehow changed. Regardless, I sent in a support ticket, and I can see them logged in and checking now!
So, if they keep this pace up, I will be using DedicatedNOW as my provider for the higher-end servers with much more power. So far, so good. Very impressed!
Also, for verification, feel free to ARIN 69.72.171.130. FortressITX is a parent company of DedicatedNOW...or it could be the other way around. Just dig a tad bit further if you wish to check.
If anything changes, I'll be sure to post it here, but so far, they've done a SUPERB job.
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Jun 9, 2008
This review is posted voluntarily to praise the excellent experience I have had with Fortress ITX.
My primary business has been in business for over a year now. Having developed websites in the past and being involved in web development for over 9 years I have had my experience with webhosting and dedicated servers, having dealt with many different companies. I think it always came down to customer service, which I think is true for a lot of clients; we all want instantaneous response, and hopefully it’s not outsourced. During our start up, we quickly signed up with a promotion on WHT with what seemed to be a server reseller. Due to a number of hardware failures and no sense of urgency for fixing problems, I started my hunt for a new ISP. Due to a WHT post I was contacted by a Fortress sales rep, who was able to convince me that Fortress was the place for me.
Getting setup was quick. I paid for a management option so that they would help with any oversight as well as offer tech support via AIM if I needed it (which I highly recommend). It’s great to deal with real people one on one, especially if you have access to someone 24x7 who can help you right there on the spot.
I did have some downtime along with many others as Fortress had network issues. I remember scouring WHT and finding others who had their servers down as well. Honestly I may have had one or two issues with that, it was over a year ago, and it never happened again; it seems that their network infrastructure is flawless; I have had no more downtime issues.
As my business grew I started looking at true database clustering solutions.. I will be honest that at first glance I did not get the response I needed from Fortress regarding a solution. Looking back on it I think it was partly due to some miscommunication and the fact that with most ISP’s, load balancing and clustering are not your average run of the mill requests vs. the volume of just regular server orders; I had special needs that needed to be specifically tailored to me. Finally the CEO interceded and helped come up with a plan.
For 4 months Fortress worked with me to test several clustering solutions including working with outside cluster software companies, assessing my code, taking the time to give me feedback, work through problems, etc. Jay, the CEO had his head techs working with me weekly on finding the right solution. Everyone there knows me on a first name basis and Jay, the CEO, is available any time I need him. It was up until a few months ago that we finished our testing and figured out how we would scale. I worked with Josh Ewin in sales to order all the hardware I needed, all of it got delivered and setup without skipping a beat. Josh is sharp and I recommend getting in touch with him.
My cluster is awesome. It caters to exactly what I need. My sites run flawlessly. It is our new home. We have 15 servers, web, database and load balancers, of course everything all load balanced. We are using some of the most up to date hardware out there. I have had 0 network issues for as long as I can remember. I can talk to any of the head techs at any time, all on a first name basis. I am not Fortress’ biggest client, but they treat me as if I am. The CEO and I keep in touch almost on a daily basis. Jay really knows his stuff and has a very good operation going on. I honestly don’t know if you can find this type of opportunity anywhere else. They have their own datacenter, their own onsite staff and techs, everything is internal. And best of all, they will work for your business.
In closing, I have referred many friends and affiliates to Fortress, and recommend them to anyone looking for very customized support. They have my business locked in and I look forward to growing with them over the next few years. I am planning a trip back east to see the data center and meet everyone in person.
If anyone has any questions about Fortress ITX from a current client, please let me know.
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Apr 30, 2008
Recently we received reports of spam being sent out in massive amounts from an old IP address we had with DedicatedNow/FortressITX, apparently the IP still has reverse DNS setup for our domain name for some reason and we are still receiving spam reports.
I have sent them two emails/tickets, which were logged into their ticket system and have had no response from them in regards to this. They have not taken any action because I am still receiving spam reports from the same IP address, surprising they have not taken any action towards spam on their servers.
I have also requested that they remove the reverse DNS entry, no response to that as well.
Emails were sent with the spam reports from junkemailfilter.com.
Perhaps this will get their attention and they will look into the problem and put a stop into the spam issue.
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Jun 7, 2008
Don't consider this an extensive review. This is just to share my personal experience with them after transferring a very low end server from LT.
I'll start with the bad since overall I am pleased and would rather finish on a good note.
- The fraud prevention steps are very annoying and somewhat unsafe if you do not have long distance fax. They require a scan of CC as well as scan of Signed photo ID. Without a fax machine you run the risk of e-mail interception. This probably helps them keep a cleaner network and reduce fraud. Its still annoying
- Requirement for a 30 day written and faxed cancellation notice. This one is odd to me.
If they allow you to e-mail a scan of your personal info they should allow the same for written cancellation notices. (maybe they will, but it says faxed in thier terms)
- Let me preface this negative point by saying this was a FREE drive from their recent double days promotion. The drive appears to be very old and on its last legs. When it does die it will likely create downtime for me at some point in the future. I did not ask for a replacement (since I will be using it for backup) but did mention the state of the dive in one of my support tickets.
"Device: /dev/hdb, 149 Currently unreadable (pending) sectors
ATA Error Count: 13 (device log contains only the most recent five errors)
Error 13 occurred at disk power-on lifetime: 24902 hours (1037 days + 14 hours)
Now onto the good.
+ This is a mixed good and bad point. The server was delivered with some installation issues. Cpanel spitting out license errors, yum wasn't installing certain packages and SSLeay had some issues. This is in the positive because of how it was handled. I would say the longest time I waited for a response was still less than a half hour and the quickest was within 15 mins.
+ Every employee I dealt with was friendly and responded in a timely manner.
+ Price of the server was great especially with the WHT promotion. The network appears to be good from every location I have tested.
Now it may look like the review is top heavy with negative points, but the reality is this was a budget server and at a very good price for the quality of their network and support.
To summarize I think my personal experience is a positive one. I hope they keep it up and I hope to be back with a more extensive review after I have had the server for some time.
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Jul 28, 2008
I have just gotten a new server and the ping results were pretty fine. However, when it comes to the download speed its horrible. What could be the issue?
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