Email Sent Being Marked As Spam

May 22, 2009

One of my clients is trying to send an email to someone who has barracuda spam filter on their systems. the spam filter is rejecting the email and marking the IP address as poor.

The IP address that it is rejecting is not the address of the SMTP server but the PC address (Outlook client). is this normal to check the client pc IP address and not the SMTP server?

The response from the spam filter includes a link to check the IP address which reports the IP address status as "poor".

The problem is this IP address is a dynamic IP assigned by the clients ISP. I tried a couple of IP addresses within the same subnet and they all seem to be marked as poor.

Does anyone have any suggestions on how I can fix this issue?? I have included the (masked) response from the spam filter below:

Code:
From: Mail Delivery System [mailto:Mailer-Daemon@my.webhostsserver.com]
Sent: 21 May 2009 12:51
To: clientemail@clientdomain.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

to@emailaddress.com
SMTP error from remote mail server after end of data:
host mail3.emailaddress.com [193.XX.XXX.91]: 554 Service unavailable; Client
host [my.webhostserver.com] blocked using Barracuda Reputation;
[url]

------ This is a copy of the message, including all the headers. ------

Return-path: <clientemail@clientdomain.com>
Received: from [82.XXX.XXX142] (helo=JohnD)
by my.webhostsserver.com with esmtpa (Exim 4.69)
(envelope-from <clientemail@clientdomain.com>)
id 1M76nq-0002SF-Jh; Thu, 21 May 2009 11:51:17 +0000
From: "John Doe" <clientemail@clientdomain.com>
To: "'Paul Smith'" <to@emailaddress.com>
Cc: "'Someone Else'" <someoneelse@adomain.com>
Subject: Week commencing the 30th June
Date: Thu, 21 May 2009 12:51:09 +0100
Message-ID: <003601c9da0a$7365a865$5a30f920$@jdoe@clientdomain.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0037_01C9DA12.D53A1060"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: AcnaCm5j32za/IgbRHavuUl2ZVBwWA==
Content-Language: en-gb

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I have a dedicated server in which i host 4 web sites using plesk one of them is mysite.com. That one is also set for ns1.mysite.com ns2.mysite.com.

(all domain names below are just example names)

Dns records for my apple.com orange.com and banana.com uses ns1.mysite.com and ns2.mysite.com my name server is also in the same machine.

In orange.com dns settings are as follows.

Code:
80.111.11.11 / 24PTRorange.com
orange.com.NSns1.mysite.com.
orange.com.NSns2.mysite.com.
orange.com.A80.111.11.11
orange.com.MX (10)mail.mysite.com.
orange.com.TXTv=spf1 a mx include:gmail.com,yahoo.com,hotmail.com ~all
ftp.orange.com.CNAMEorange.com.
mail.orange.com.A80.111.11.11
webmail.orange.com.A80.111.11.11
www.orange.com.CNAMEorange.com.
80.111.11.11 is dedicated ip for orange.com.

The PROBLEM:

The thing is whenever the server sends email it is flagged spam by yahoo, hotmail etc. I have created SPF for my orange.com but it is still marked as spam...

I have checked dns report for both mysite.com and orange.com but they seem to be OK with no warnings either.

I want to create a spf record or make somthing so the emails does not marked as spam.

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Quote:

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I have a dedicated server in which i host 4 web sites using plesk one of them is mysite.com. That one is also set for ns1.mysite.com ns2.mysite.com.

(all domain names below are just example names)

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In mysite2.com dns settings are as follows.

Code:
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