Crissic.com Very Disappointing
Dec 29, 2008
I've had a VPS with Crissic for a few months. Every single month I have had multiple days of outages where I cannot access my VPS. The worst case was the past 7 days, I still cannot ssh into my vps, I was told 7 days ago by Skylar it was an "IP issue" and would be resolved in "a few hours"! I have left numerous emails, posted at least 4 help tickets but every help ticket is automatically closed within 24 hours by their ticket system before anyone even responds to the ticket! I even tried posting followups to a ticket but it still closed. As a last resort I called the 1-877 support number today and no one answers nor does it give me the ability to leave a message. This is ridiculous! I would rate the support an F at this point - absolutely horrible. And no one is available on their "Live Help" feature either. I have a 99.99% SLA so I better get a refund or I will file a complaint with the Better Business Bureau.
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Jun 5, 2008
I am quite disappointed with the service I have received at Pacific Rack. I ordered a server on the 1st of June, tested for 2 nights and didn't quite like the speed and requested for server to be cancelled at the end of the billing cycle.
The thing is, they took my server offline immediately. I reopen the ticket to ask why it was immediate and they simply closed my ticket without responding. What is this?
$79 for 2 nights and you displayed this rude behavior? ....
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Jan 7, 2009
if you remember recently Crissic Solutions went offline. I was told by Skylar when he came back online i would receive a refund within 5-7 days.
He has yet again, unavailable everywhere i look, and guess what.... i still have no refund that was promised.
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Dec 25, 2008
FYI, the VPS'es on at least one Crissic node (beta?) are back up at this time. The VPS'es on another node (alpha?) are not up, and the control panel at alpha.crissic.com is not.
You might want to jump in and rescue your data if you need to and haven't done it yet.
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May 27, 2008
I thought I would take my time to post and talk about a company hosting VPS's and Dedis...
I was attracted to Crissic when a friend that knows about servers mentioned he had a discount code and they were very cheap.
I decided to try it out and bought 1 month of 128mb "small" VPS for $8.
This was going great once we had sorted out the Nameservers
I was in the process of setting up my domain ukhype.info, When i noticed a email claiming my VPS had been using too much power and had been shutdown. When I inquired, I was told I had installed a bruteforcer and was over using ram. The wierd thing being, I needed my domain to access FTP.
I wasnt sure how to link my domain to a IP, So I gave up for the day. Then I noticed another email claiming my VPS had been shutdown and My Package Canceled according to there TOS they can cancel when they want.
I then noticed Under the privacy act they are not allowed to look through my personal files (even though none exist)
They are in there TOS, not allowed to moniter what I do unless they notice harmful files exiting for entering my VPS...
I am very annoyed since im down my money and my VPS... *since it got shutdown within the first day*
I would go with VPSlink rather than these since they are 24.7 down with no support...
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May 14, 2008
First: Of course Crissic had some advantages as well, they were always nice, they let you do a lot, have a nice client area and so on. In fact, Crissic would be very good, they just need to change their servers or server provider to more reliable things.
I need a reliable hosting that servers doesnt have problems all day. I need to resell stuff and I need online websites to do that, as well as I need online websites to gain money from affiliate networks. Crissic cannot fulfill this, in less than 2 weeks since I am customer there were a lot of downtimes ranging from minutes to hours, there were hardware failures including an 7 days old backup (at least with 15% redeem), somehow an domain couldnt connect at all (I guess some nameserver or DNS error?) and now after I was awake and checked my websites the server does not seem to handle sessions anymore and produces errors on a few of my websites. This hosting ruins all my business and I cannot keep them doing that!
I am searching for reliable alternatives now but with a cheap price and good specifications like Crissic had. Here is exactly what I need:
* Reliable Hosting, NO Downtimes every day. NO Downtimes every 2nd day as well.
* Minimum Diskspace: 3 GB
* Minimum Traffic: 30+ GB
* UNLIMITED Add-On Domains. DNS entrys should be automatic and it MUST be free, had some hosters before that provided unlimited add-on domains but they charged 1$ for each add-on domain then.
* Unlimited FTP-Accounts
* 200+ subdomains
* 200+ e-mail accounts
* PHP4 / 5 + MySQL and GD Library
* Cron-Jobs
* ALL CPanel Functions like on Crissic (at least as much as possible, I need it)
* Price Range between 5-10$, but there should be better hosting packages available for 10-20$ - WITH Upgrade possibility
* No Contract, I do not want to get stuck for 24 month with an hoster
* Good Support is required!
* PayPal Payment possible
* Audio/Video + Flash/Shockwave support and/or if I have additional requirements like for an video hosting script, the hoster should be able to install it and not charge more than 5$ for it
* Money-back guarantee would be great since I do not want to be disappointed by hosters that promises everything but keep nothing
* DAILY Backups
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Oct 23, 2008
First of all, forgive me if I am posting this on the wrong section .
I am the owner of CyberSP.org, a really small service provider running on a2b2, and PROUD OF IT.
I had a deal with Skylar, the owner of Crissic.com, which I am not going to talk about it in this forums, but, all I can say, is that he offered me a 1 year 50gb backup account, (well, he didn't offer , it was our deal).
About 2 months using it, and it was running perfectly until then, I thought: ok, let's see how's the server going, and then, I made df -h and it shows: 3GB Available.
WHAT? 3 GB available on a BACKUPS SERVER? How's this possible!!!??
So, opened the first ticket regarding this, waited about 6 ~8 hours and he said (Skylar): We're working on the issue, bla bla bla.
Well, fine.
Some days later, it shows 158 GB Free.... Problem solved.
Now, some days later, I see that the backups was taking DAYS to do, haha! It's true, DAYS! (It was NOT a2b2 problem.)
So, logged in by SSH to the backups server (took me 5 minutes to log in!), and it was
SUPER slow, reaaaaaaally slow, downloaded a backup (at 200 kb/s xD) which I needed, and logged out.
Tried to contact Skylar on MSN, but he then log out some time later. (without answer)
Heh, I thought: well, this is a temporary problem, etc etc.
3 Days passed, yesterday I opened a ticket regarding that problem:
Dear Crissic,
The backup server seems to have issue for some days already.
It's more than slow, it's super slow.
This has been all day... the backup service was great, but it seems that last week problems arrived.
uptime
3:40AM up 136 days, 18:31, 1 user, load averages: 4.25, 5.27, 5.45
--
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da1s1d 1.9T 1.8T 168G 92% /
---
So, let's see, load is high and this is super super slow, and there are some GB's free for backups, but... can we really use it? I mean you guys should just put some more drives.
Please fix this instability issue, as this is causing my server to don't make the backups, which is really really serious.
Regards
----------
Note: it was opened as CRITICAL! 20 Hours without answer... what a poor service.
Every service providers know that backups ARE URGENTLY.
About some minutes ago, received an email regarding my ticket, saying that I didn't have any action, so the ticket was closed(automated ones), bla bla bla, I replied to it saying: No answer from crissic on a critical ticket, at backups service??? <- Only to keep the ticket opened.
And then, tried to contact Skylar on MSN, until he log out, 2 minutes later .
The server doesn't even answer anymore :
I know that I didn't gave him money, but our deal was 1 year of free 50gb backup, so I deserve respect and to be treated as a loyal client, I don't even should say FREE, because it was paid, in another way.
I have all my bills at a2b2 PAID (anyone from their staff can confirm), I DO NOT owe anything, all I want is to have a good service, I'm a honest guy.
From a2b2, everything is perfect, from Crissic, this is horrible. Really... I don't have money at this moment to buy another backup account.
This serves to prove you, that maybe Skylar is not a good person as you thought so.
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Jun 29, 2008
I just saw two quite nice deal in the VPS offer forum with CheapVPS and Crissic.
They both around $15/month after discount with 512RAM and 20gb(Crissic's is 70gb) harddisk and 300gb+(CheapVPS is 600gb) bandwidth.
The harddisk space is more important to me at the moment but after a search in the forum I can't find any possitive feedback on Crissic, and both nice/bad feedback on CheapVPS. Seems more people are using CheapVPS.
I am wondering if anyone can help me to choose between them in terms of the reliability and stability of their server/service?
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Jul 4, 2008
Just 1 day,I feel so sad with them.I think the company is just 1 man running.I bought a small plan on 7.2,the price is good $6.99 for 256 RAM 30G Disk 160G bandwidth/m.Everything is good after they spent 7 hours to setup my vps,not bad.
I spent the whole days of 7.3 to rebuild my vps from centos to gentoo & update it,& the bad thing from this moment is begin.
everything is ok during the update time,but I forgot the my openvz server's kernel is 2.6.18,I updated my linux-headers to 2.6.25, it causes I can't fininshed emerge -e my sytem,so I reboot it,but it die & never running again,I do anything I can do,reboot in the HyperVM,& ssh to the console access,but nothing help.
so I submit a ticket to them,at last they just rebuild my vps back to centos,do nothing for me.I know it's the unmanaged service,& if the vps I can rescue it,I won't sumbit a ticket.
After that,I make a mistake,they don't have a refund for vps,but I request it,all right,no refund is ok.I say I'll make a review for my vps,but they sad I can't paste the ticket to the public space because of the TOS,if i do it,my vps will be terminated immediately.i don't care.I feel sad with them,so spent $6.99 to let everyone know the company & the unreaonable TOS,it worth
here is the ticket,I'll let you know: ....
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Dec 15, 2008
I'm a customer of crissic and now their server is down for about 40hours.
And Skylar is not responding again.
Anyone else having my problem?
What should I do?
Can anyone from LSN help me and restart his server? This time is much worse than Cpanel license being expired. At least at that time websites worked...
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Sep 19, 2008
I ordered a VPS from Crissic on 27th August, the details were sent in less than two hours. Skylar was really helpful over the Livesupport via Kayako, answering my questions patiently... I can be an arse at times but hey :p... Requested to chat on MSN and was given without any further questions asked.
VPS came in readily with everything installed. There are some hiccups with the VPS itself as yum wasnt working properly. Skylar and technicians took time out to solve it for me and diagnosing the problem and all. They managed to fix it and gave an explanation..
Up till today, I havent experienced any downtime with the VPS at all... well cept for 2-3days ago when LimestonesNetwork were having problem, other than that, there wasnt any problem or anything..
The support I have gotten from Crissic is amazing and quick. I would definitely recommend him to anybody. Following from what I have received from Crissic, I went along to order my second VPS and now I'm glad!
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Nov 3, 2008
Today I'm back to encourage you to stay away from Crissic: I know the prices are tempting, but know that you will have no one on your side when a problem comes up. I finally closed my account with them after numerous major issues with my VPS.
I've had a simultaneous account with Slicehost for the past few months, just to see if paying the extra buck is worth while. Now I know it absolutely is. I'm paying double the price for half the resources with Slicehost, but their service is amazing and reliable, their support is stellar, and peace of mind that the server will stay up and running without load issues, memory or drive failures is worth every penny. The point of this post is not Slicehost though, back to Crissic.
When I signed up for Crissic, I knew that it was a relatively new web hosting startup, but I had no idea it was a one-man show. Yes it's probably possible for a single guy to run a small web hosting company--the problem, particularly in the case of Skylar, is that when something is beyond him, it isn't getting fixed.
A recent support incident occurred where I was suddenly unable to access my VPS via SSH or the console. I contacted support, here are some of his responses to my status inquiries: ....
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