Bad Crissic Backup Service

First of all, forgive me if I am posting this on the wrong section .
I am the owner of CyberSP.org, a really small service provider running on a2b2, and PROUD OF IT.

I had a deal with Skylar, the owner of Crissic.com, which I am not going to talk about it in this forums, but, all I can say, is that he offered me a 1 year 50gb backup account, (well, he didn't offer , it was our deal).

About 2 months using it, and it was running perfectly until then, I thought: ok, let's see how's the server going, and then, I made df -h and it shows: 3GB Available.
WHAT? 3 GB available on a BACKUPS SERVER? How's this possible!!!??

So, opened the first ticket regarding this, waited about 6 ~8 hours and he said (Skylar): We're working on the issue, bla bla bla.

Well, fine.

Some days later, it shows 158 GB Free.... Problem solved.

Now, some days later, I see that the backups was taking DAYS to do, haha! It's true, DAYS! (It was NOT a2b2 problem.)

So, logged in by SSH to the backups server (took me 5 minutes to log in!), and it was
SUPER slow, reaaaaaaally slow, downloaded a backup (at 200 kb/s xD) which I needed, and logged out.

Tried to contact Skylar on MSN, but he then log out some time later. (without answer)
Heh, I thought: well, this is a temporary problem, etc etc.

3 Days passed, yesterday I opened a ticket regarding that problem:

Dear Crissic,

The backup server seems to have issue for some days already.

It's more than slow, it's super slow.

This has been all day... the backup service was great, but it seems that last week problems arrived.

uptime
3:40AM up 136 days, 18:31, 1 user, load averages: 4.25, 5.27, 5.45
--
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da1s1d 1.9T 1.8T 168G 92% /
---
So, let's see, load is high and this is super super slow, and there are some GB's free for backups, but... can we really use it? I mean you guys should just put some more drives.
Please fix this instability issue, as this is causing my server to don't make the backups, which is really really serious.
Regards
----------
Note: it was opened as CRITICAL! 20 Hours without answer... what a poor service.
Every service providers know that backups ARE URGENTLY.

About some minutes ago, received an email regarding my ticket, saying that I didn't have any action, so the ticket was closed(automated ones), bla bla bla, I replied to it saying: No answer from crissic on a critical ticket, at backups service??? <- Only to keep the ticket opened.

And then, tried to contact Skylar on MSN, until he log out, 2 minutes later .

The server doesn't even answer anymore :

I know that I didn't gave him money, but our deal was 1 year of free 50gb backup, so I deserve respect and to be treated as a loyal client, I don't even should say FREE, because it was paid, in another way.

I have all my bills at a2b2 PAID (anyone from their staff can confirm), I DO NOT owe anything, all I want is to have a good service, I'm a honest guy.

From a2b2, everything is perfect, from Crissic, this is horrible. Really... I don't have money at this moment to buy another backup account.

This serves to prove you, that maybe Skylar is not a good person as you thought so.