Colo4Dallas Support
Sep 1, 2007
if someone can suggest a colocation company with better support than Colo4Dallas. I have been with them for a few years now. Our server was down all last night. The only way to report that is through their web-based ticketing system.
If tickets could be created with an email, I can trigger an email if my monitoring company reports that server is down but they don't allow that. I also had a bad experience with firewall support they provided. My server was down for two days because they did not do any tests after making changes. They did apologize for screwing it but that's about it.
Is this to be expected from COLO companies. Am I expecting too much from a Colo company? Are there colo companies in DFW Metroplex that have better support?
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Dec 8, 2007
Does anyone know if they have power limits? Ie if I pay for 4u of space, can I throw in a dual xeon system with 16 drives and have them not complain? I'll call them monday, but in the meantime I am just curious if anyone is doing something similar. I don't see anything about power limits on the site.
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Jan 24, 2008
Does anybody have any colocated servers in colo4Dallas DC? Are you close enough to visit this DC and do you visit often?
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Feb 25, 2008
This will be an ongoing review on my experience with Colo4. I will update it as time goes on. Our experience comes from having rented servers for the past few years and wanting more server and more control, at less cost. Going colo made a lot of sense to us, so we finally took the plunge.
We first approached C4D six weeks ago after reading the reviews posted here. The initial phone call with Patrick Chapa was pleasant, but brief. I really just wanted to get down pricing and learn a little bit more about the facility.
Fast forward to a couple of weeks ago. We were ready to make the server purchase, so it was time to nail down all the details regarding the contract. Gave Patrick a call back.
He was very straightforward, which I very much appreciate. He listened to what we needed, and made suggestions based on that, without trying to push anything onto us we didn't need. In the end, we still came in $500 less than our monthly budget (Patrick knew our budget all along, and I have to think he could have charged us more based on this knowledge, but didn't). We ended up going with a full rack, 2x 20a power drops, 10Mbps premium, 20Mbps value. C4D also provided two remote access APC PDU's and a 2960G switch with a hot backup.
Contract was signed and immediately a ticket was setup in their support area asking all kinds of initial setup questions. We also went on and placed the order with Dell for the servers (Friday afternoon at 3pm EST) and to our suprise, all servers arrived at C4D on Tuesday afternoon around 2pm EST. The switch C4D was providing arrived a few hours later. By 10pm EST the switch was setup, as were the pdu's, servers and their individual drac's.
The two support people I've dealt with so far have been Marc U. and Ricky V. (won't post their last names in case they don't want them posted). They have both been very helpful, even answering a couple of pretty silly questions on my part.
I put in a new ticket this morning and it was answered within 8 minutes by Ricky, with a promised resolution time of 1.5 hours (there's no real rush on this particular issue).
I'd give Patrick a score of 10 (1-10 scale). He was a true pleasure to work with. I'd also give post-sales support (so far) a 10.
The only thing I wish C4D had -- and I know I am certainly in the minority here -- is an MCSE or MCSA on-site, or at least a list of references to local providers that have been approved by C4D. In our business (vacation rentals), we have many homeowners who are out of town and have no idea which local vendors they can trust. We provide a pre-screened list of vendors for them and it is something they greatly appreciate.
So far, no regrets at all going from renting servers to colo, and no regrets going with C4D.
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Apr 3, 2007
I know C4D is a very good provider already. Searching about Zogmo, it seems no bad reviews at all. Houston or Dallas? Which one do you recommend? Going with Zogmo will save more money, especially with their current promotion
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Feb 10, 2007
I want the absolute best quality possible, Im open to other providers also
ips and about 5-10 servers tower based
1-5mbps
I honestly cant decide Ive used both of the above and am torn between this
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Jun 14, 2009
I am looking to a add a GIGE right now in Colo4Dallas.
Which provider would give me the best bang for my buck?
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May 2, 2007
Is there anyone here using Cogent network at Colo4Dallas? I have a request for file transfer hosting, dont need premium network.
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Apr 12, 2007
getting a 1/4th rack from either Colo4Dallas or Zogmo. So far, both have been great in answering pre-sales questions and they both have great reviews as far as support goes.
My question comes down to more of the networking side. Currently, Colo4Dallas uses Level 3, InterNap, and Time Warner. Zogmo uses Cogent and Verio. I know that Cogent gets its bad rep from providers overselling their bandwidth, but are they really a good bandwidth provider as a primary provider? From what I have heard, InterNap has a better network, so it would seem that Colo4Dallas has much better bandwidth operation going.
Does anyone have any comments as to which network would have better connection speeds and uptime? I'm not necessarily looking for the better deal cost wise, but I'm looking for the better network/support.
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Mar 27, 2008
I've fire off several email to sales asking about coloing a single server and got no reply whatsoever. are these two providers too big now to talk to a small fish?
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May 1, 2007
I just got a notice from Leslie at Colo4Dallas that they are raising their rates by 20% effective June, 2007. Did anyone else get this notice yet today? And in order to get the lower price (20% increase), I will have to sign a 12 month contract. So for example, my 1/2 rack will go from $399 to $478, or if I choose to stay month to month, the new rate will be $600.
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Nov 7, 2008
Do you know any vps that support vpn ?
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Aug 18, 2007
How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
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Jun 1, 2007
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
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Aug 4, 2006
Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
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Nov 25, 2008
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
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Oct 27, 2008
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
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Sep 29, 2009
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
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Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
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May 19, 2009
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
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Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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Mar 26, 2009
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
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Nov 25, 2006
Fantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
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Apr 30, 2009
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
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Oct 24, 2009
I'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
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Jan 18, 2009
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
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Oct 22, 2009
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
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Apr 2, 2009
they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]
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