Burton Hosting Totally Unresponsive
Jun 10, 2008
Has anyone had any more luck getting a response to either tickets or emails from Burton Hosting since the last thread here, which is months old? Our uptime remains decent, but with absolutely no responses to tickets (we have many outstanding by now) or emails (both to the standard network and support addresses and to individuals personally), and their phones disconnected, we of course are very concerned, and will probably be forced to look for a new host (I just hate the hassle!!) when our contract expires next month.
I did find in another forum posts about a Virante Marketing fiasco in which Burton was falsifying reviews, etc.---this does NOT sound like the Burton I knew before.
While we have exploratory emails out to DreamHost and a few others, I was hoping someone here would know a way to contact Burton---I just hate not knowing!
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Mar 29, 2009
For this who had problems with Burton a few weeks back, have any of you since had your domain expire?
Ours was unfortunately registered by Burton with all his personal details and a good while back, I emailed him about this asking for it to be renewed but with our own details. Needless to say he failed to respond and the domain has now expired!
Has this happened to any others affected by Burton Hosting?
I went to the Tucows website and filled out an email form which, I think has gone directly to B3 or BH!
What do I do now as the renewal was always automatically done by him. As he seems to have moved on, and is no longer interested, what do I do now?
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Apr 30, 2009
I have a huge problem, to reach my web site - who was under control of burtonhoste company. Will you please inform me how to reach this site ...
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Oct 23, 2007
I am based in the UK and have a dedicated server with Burton Hosting. Our server has gone down, normally I can easily get through to someone but their phones (UK and US) are dead, they just hang up. No-one is answering the support tickets, or looking at the forum. This is completely unlike them (normally can get through within 30 seconds) and I fear the worst. I have been trying since 9am UK time (5 hours). Does anyone know what's up, or have another phone number, other than those listed on their website?
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May 1, 2009
When I tried and failed to get any any repsonse out of them for 2 months at the end of last year, I mailed all the addresses I could find asking for my account to be closed and changed my DNS records to reflect a change in hosts. There were a few threads on this site that said the company had folded.
My renewal was due in January and when no invoice appear I assumed that everything was cancelled.
Till yesterday that is, when I recieved an invoice for renewal from gnax.net that is due today! The Burton Hosting billing site is also back up again.
I have just been on the Burton Hosting website and see there is a placeholder saying that my account is now owned by gnax.net. Surely they should have informed me of this change?
At the moment I am refusing to pay this money (Although mailing support@gnax.net does not work, despite it being the contact address in the invoice mail).
Have any other old Burton Hosting clients just been invoiced and given 1 day to pay?
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Oct 7, 2009
I'm configuring an VPS that's going to serve all static stuff and absolutely no dynamic scripts at all.
What could be the bottle necks with all these static content websites? Can a 256MB VPS handle a static website receiving millions of page views a month?
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Aug 17, 2007
How can I block somebody send email using ....@server.myserver.com?
I terminated his account, but he is using ...@server.myserver.com
I need to have a company who can take care of this issues.
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Oct 12, 2009
I recently purchased a Dedicated Server, and this is the first time I have ever used a Dedicated Server before, although I do have some experience with Linux. The problem I am having is that if you assign an Unused Dedicated IP to a domain using WHM the entire website that is assigned to that IP becomes inaccessible. I am able to ping the Dedicated IP, but that's about it. So the problem is probably that the Dedicated IP isn't pointing to the proper location where the website is, if you use the Server IP everything works fine.
So my question is what do I have to do to fix the problem and point the Dedicated IP to the proper location? Is it something that the Host has to do for you or is it just a simple file edit as root? I am using CentOS 5.3 64-bit as my Operating System with cPanel/WHM as my Control Panel.
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Oct 19, 2007
Is there a way to stop them totally? i.e. even though they are successfully uploaded but I do not want the source to be available to them etc.?
I mean, is there a way to hide or not allow them to execute any shell?
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Jul 26, 2009
Quad Core server, 4GB ram. MySQL runs at all times between 200 - 300% CPU. Server does only 5K unique per day, and runs zen cart.
I am at a loss, I have experiece with tracking dowen reasons for this but this one has stumpped me. So I was hoping to get new eyes on this and see if anyone had any ideas.
my.cnf
[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
#old_passwords=1
skip-locking
skip-name-resolve
skip-bdb
key_buffer = 64M
max_allowed_packet = 16M
table_cache = 2048
sort_buffer_size = 1M
read_buffer_size = 1M
read_rnd_buffer_size = 8M
myisam_sort_buffer_size = 64M
thread_cache_size = 16
thread_concurrency = 8
query_cache_size = 25M
query_cache_type = 1
tmp_table_size=64M
back_log = 100
max_connect_errors = 10000
join_buffer_size=1M
open-files = 20000
interactive_timeout = 300
wait_timeout = 300
max_connections=200
# The following directives should be commented out
# but included as they are things that get added
# very frequently on tickets. These are more in a
# need-this-feature basis.
# The below 2 cannot be set on the fly. If the customer already has
# InnoDB tables and wants to change the size of the InnoDB tablespace
# and InnoDB logs, then:
# 1. Run a full backup with mysqldump
# 2. Stop MySQL
# 3. Move current ibdata and ib_logfiles out of /var/lib/mysql
# 4. Uncomment the below innodb_data_file_path and innodb_log_file_size
# 5. Start MySQL (it will recreate new InnoDB files)
# 6. Restore data from backup
#innodb_data_file_path = ibdata1:2000M;ibdata2:10M:autoextend
#innodb_log_file_size = 100M
innodb_buffer_pool_size = 64M
innodb_additional_mem_pool_size = 8M
#log-slow-queries=/var/lib/mysqllogs/slow-log
#long_query_time=2
#log-queries-not-using-indexes
#log-bin=/var/lib/mysqllogs/bin-log
#log-slave-updates
#expire_logs_days = 14
server-id = 1
[mysql.server]
user=mysql
#basedir=/var/lib
[mysqld_safe]
err-log=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid
open_files_limit=65536
mysqladmin status
Uptime: 1458 Threads: 1 Questions: 366975 Slow queries: 0 Opens: 401 Flush tables: 1 Open tables: 395 Queries per second avg: 251.698
SHOW STATUS;
mysql> SHOW STATUS;
+-----------------------------------+----------+
| Variable_name | Value |
+-----------------------------------+----------+
| Aborted_clients | 0 |
| Aborted_connects | 8 |
| Binlog_cache_disk_use | 0 |
| Binlog_cache_use | 0 |
| Bytes_received | 116 |
| Bytes_sent | 157 |
| Com_admin_commands | 0 |
| Com_alter_db | 0 |
| Com_alter_table | 0 |
| Com_analyze | 0 |
| Com_backup_table | 0 |
| Com_begin | 0 |
| Com_call_procedure | 0 |
| Com_change_db | 0 |
| Com_change_master | 0 |
| Com_check | 0 |
| Com_checksum | 0 |
| Com_commit | 0 |
| Com_create_db | 0 |
| Com_create_function | 0 |
| Com_create_index | 0 |
| Com_create_table | 0 |
| Com_create_user | 0 |
| Com_dealloc_sql | 0 |
| Com_delete | 0 |
| Com_delete_multi | 0 |
| Com_do | 0 |
| Com_drop_db | 0 |
| Com_drop_function | 0 |
| Com_drop_index | 0 |
| Com_drop_table | 0 |
| Com_drop_user | 0 |
| Com_execute_sql | 0 |
| Com_flush | 0 |
| Com_grant | 0 |
| Com_ha_close | 0 |
| Com_ha_open | 0 |
| Com_ha_read | 0 |
| Com_help | 0 |
| Com_insert | 0 |
| Com_insert_select | 0 |
| Com_kill | 0 |
| Com_load | 0 |
| Com_load_master_data | 0 |
| Com_load_master_table | 0 |
| Com_lock_tables | 0 |
| Com_optimize | 0 |
| Com_preload_keys | 0 |
| Com_prepare_sql | 0 |
| Com_purge | 0 |
| Com_purge_before_date | 0 |
| Com_rename_table | 0 |
| Com_repair | 0 |
| Com_replace | 0 |
| Com_replace_select | 0 |
| Com_reset | 0 |
| Com_restore_table | 0 |
| Com_revoke | 0 |
| Com_revoke_all | 0 |
| Com_rollback | 0 |
| Com_savepoint | 0 |
| Com_select | 1 |
| Com_set_option | 0 |
| Com_show_binlog_events | 0 |
| Com_show_binlogs | 0 |
| Com_show_charsets | 0 |
| Com_show_collations | 0 |
| Com_show_column_types | 0 |
| Com_show_create_db | 0 |
| Com_show_create_table | 0 |
| Com_show_databases | 0 |
| Com_show_errors | 0 |
| Com_show_fields | 0 |
| Com_show_grants | 0 |
| Com_show_innodb_status | 0 |
| Com_show_keys | 0 |
| Com_show_logs | 0 |
| Com_show_master_status | 0 |
| Com_show_ndb_status | 0 |
| Com_show_new_master | 0 |
| Com_show_open_tables | 0 |
| Com_show_privileges | 0 |
| Com_show_processlist | 0 |
| Com_show_slave_hosts | 0 |
| Com_show_slave_status | 0 |
| Com_show_status | 1 |
| Com_show_storage_engines | 0 |
| Com_show_tables | 0 |
| Com_show_triggers | 0 |
| Com_show_variables | 0 |
| Com_show_warnings | 0 |
| Com_slave_start | 0 |
| Com_slave_stop | 0 |
| Com_stmt_close | 0 |
| Com_stmt_execute | 0 |
| Com_stmt_fetch | 0 |
| Com_stmt_prepare | 0 |
| Com_stmt_reset | 0 |
| Com_stmt_send_long_data | 0 |
| Com_truncate | 0 |
| Com_unlock_tables | 0 |
| Com_update | 0 |
| Com_update_multi | 0 |
| Com_xa_commit | 0 |
| Com_xa_end | 0 |
| Com_xa_prepare | 0 |
| Com_xa_recover | 0 |
| Com_xa_rollback | 0 |
| Com_xa_start | 0 |
| Compression | OFF |
| Connections | 1569 |
| Created_tmp_disk_tables | 0 |
| Created_tmp_files | 5 |
| Created_tmp_tables | 1 |
| Delayed_errors | 0 |
| Delayed_insert_threads | 0 |
| Delayed_writes | 0 |
| Flush_commands | 1 |
| Handler_commit | 0 |
| Handler_delete | 0 |
| Handler_discover | 0 |
| Handler_prepare | 0 |
| Handler_read_first | 0 |
| Handler_read_key | 0 |
| Handler_read_next | 0 |
| Handler_read_prev | 0 |
| Handler_read_rnd | 0 |
| Handler_read_rnd_next | 0 |
| Handler_rollback | 0 |
| Handler_savepoint | 0 |
| Handler_savepoint_rollback | 0 |
| Handler_update | 0 |
| Handler_write | 132 |
| Innodb_buffer_pool_pages_data | 307 |
| Innodb_buffer_pool_pages_dirty | 0 |
| Innodb_buffer_pool_pages_flushed | 1 |
| Innodb_buffer_pool_pages_free | 3787 |
| Innodb_buffer_pool_pages_latched | 0 |
| Innodb_buffer_pool_pages_misc | 2 |
| Innodb_buffer_pool_pages_total | 4096 |
| Innodb_buffer_pool_read_ahead_rnd | 2 |
| Innodb_buffer_pool_read_ahead_seq | 0 |
| Innodb_buffer_pool_read_requests | 48197 |
| Innodb_buffer_pool_reads | 205 |
| Innodb_buffer_pool_wait_free | 0 |
| Innodb_buffer_pool_write_requests | 1 |
| Innodb_data_fsyncs | 7 |
| Innodb_data_pending_fsyncs | 0 |
| Innodb_data_pending_reads | 0 |
| Innodb_data_pending_writes | 0 |
| Innodb_data_read | 7213056 |
| Innodb_data_reads | 221 |
| Innodb_data_writes | 7 |
| Innodb_data_written | 35328 |
| Innodb_dblwr_pages_written | 1 |
| Innodb_dblwr_writes | 1 |
| Innodb_log_waits | 0 |
| Innodb_log_write_requests | 0 |
| Innodb_log_writes | 2 |
| Innodb_os_log_fsyncs | 5 |
| Innodb_os_log_pending_fsyncs | 0 |
| Innodb_os_log_pending_writes | 0 |
| Innodb_os_log_written | 1024 |
| Innodb_page_size | 16384 |
| Innodb_pages_created | 0 |
| Innodb_pages_read | 307 |
| Innodb_pages_written | 1 |
| Innodb_row_lock_current_waits | 0 |
| Innodb_row_lock_time | 0 |
| Innodb_row_lock_time_avg | 0 |
| Innodb_row_lock_time_max | 0 |
| Innodb_row_lock_waits | 0 |
| Innodb_rows_deleted | 0 |
| Innodb_rows_inserted | 0 |
| Innodb_rows_read | 165 |
| Innodb_rows_updated | 0 |
| Key_blocks_not_flushed | 0 |
| Key_blocks_unused | 52512 |
| Key_blocks_used | 1074 |
| Key_read_requests | 24616475 |
| Key_reads | 1170 |
| Key_write_requests | 11301 |
| Key_writes | 4948 |
| Last_query_cost | 0.000000 |
| Max_used_connections | 13 |
| Not_flushed_delayed_rows | 0 |
| Open_files | 495 |
| Open_streams | 0 |
| Open_tables | 395 |
| Opened_tables | 0 |
| Prepared_stmt_count | 0 |
| Qcache_free_blocks | 440 |
| Qcache_free_memory | 2620672 |
| Qcache_hits | 293141 |
| Qcache_inserts | 69381 |
| Qcache_lowmem_prunes | 60094 |
| Qcache_not_cached | 20918 |
| Qcache_queries_in_cache | 1338 |
| Qcache_total_blocks | 5755 |
| Questions | 394590 |
| Rpl_status | NULL |
| Select_full_join | 0 |
| Select_full_range_join | 0 |
| Select_range | 0 |
| Select_range_check | 0 |
| Select_scan | 1 |
| Slave_open_temp_tables | 0 |
| Slave_retried_transactions | 0 |
| Slave_running | OFF |
| Slow_launch_threads | 0 |
| Slow_queries | 0 |
| Sort_merge_passes | 0 |
| Sort_range | 0 |
| Sort_rows | 0 |
| Sort_scan | 0 |
| Ssl_accept_renegotiates | 0 |
| Ssl_accepts | 0 |
| Ssl_callback_cache_hits | 0 |
| Ssl_cipher | |
| Ssl_cipher_list | |
| Ssl_client_connects | 0 |
| Ssl_connect_renegotiates | 0 |
| Ssl_ctx_verify_depth | 0 |
| Ssl_ctx_verify_mode | 0 |
| Ssl_default_timeout | 0 |
| Ssl_finished_accepts | 0 |
| Ssl_finished_connects | 0 |
| Ssl_session_cache_hits | 0 |
| Ssl_session_cache_misses | 0 |
| Ssl_session_cache_mode | NONE |
| Ssl_session_cache_overflows | 0 |
| Ssl_session_cache_size | 0 |
| Ssl_session_cache_timeouts | 0 |
| Ssl_sessions_reused | 0 |
| Ssl_used_session_cache_entries | 0 |
| Ssl_verify_depth | 0 |
| Ssl_verify_mode | 0 |
| Ssl_version | |
| Table_locks_immediate | 173929 |
| Table_locks_waited | 3 |
| Tc_log_max_pages_used | 0 |
| Tc_log_page_size | 0 |
| Tc_log_page_waits | 0 |
| Threads_cached | 11 |
| Threads_connected | 2 |
| Threads_created | 13 |
| Threads_running | 2 |
| Uptime | 1540 |
| Uptime_since_flush_status | 1540 |
+-----------------------------------+----------+
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Dec 11, 2013
I am trying to get a Apache (Win7x64) to run using totally custom config files, so far I have this:
Code : httpd.exe -f ......confapachehttpd.conf
Loads fine and here is my trivial config:
Code:
Listen 8082
ServerRoot webinapacheapache-2.4
ServerName fitrak.me
DocumentRoot webhomewebsites
Regardless of whether I make the DocumentRoot absolute or relative Apache still won't load index.html
500 Internal Server Error
Nothing coming up erroneous in the logs...WTF am I missing???
The port is not occupied...
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Apr 8, 2009
I've run into an issue lately with a few servers that I support and I'm curious if anyone has any suggestions on how to approach the issue?
Scenario:
The server will stop responding to new network connections, I can ping it, but nothing more. When the DC looks at the server, they find the error " Out of Memory " on the console.
What is a good approach to troubleshooting these?
Here is what I do, if I'm off base, I'm here to learn and will read
find / -name "core.*" -ls | egrep core.[0-9]
**try and find software failure
df -h
**validate disk usage
** check /var/log/messages /var/log/dmesg
If I can't find anything obvious in those places, I start digging through the access_logs and error_log to try and find a giant influx of requests that could have hit the server too quickly to process thus filling the memory up.
In this case, I adjust the rlimits.
*shrug* This is not fixing the issue on a few servers and I'm curious how other people approach this problem? Could this be hardware?
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Oct 20, 2009
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
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Dec 23, 2007
I've been having this problem for the past week: everyday in the afternoon my dedicated server goes unresponsive for about an hour or so--you can FTP into it (upload and download work fine) and access the control panel, but it refuses to serve up any webpages / files through the browser (no one can access my site). Meanwhile the CPU / RAM seems to be just sitting there being completely unused. This problem just starts by itself and then goes away by itself somewhat regularly. Restarting the server has no effect on this.
I'm puzzled as to what the problem could possibly be or how I can fix it--any ideas? My server's running Fedora 6 / GoDaddy control panel.
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Nov 3, 2009
Server load is under 1, nearly 0 io.
Ping between 200-300, normally it is around 50.
DC says their network is fine and it is my server.
So load under 1, almost no hard drive access, why is the ping so high?
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Nov 20, 2013
I have Apache 2.2 installed on Windows to host a web2py application using wsgi.
Apache crashed once stating it had run out of worker threads, so I inscreased ThreadsPerChild to 500. It has since crashed/become unresponsive without giving anything in the error log.
I set up mod_status, and am looking for understanding what I see when looking at server-status page.
It says 135 requests currently being processed, 365 idle worker. However I don't think there are 135 people connected.
Here's the request lines:
SrvPIDAccMSSReqConnChildSlotClientVHostRequest
0-1253840/0/0W138495448300.00.000.00
... the line above is repeated identically 125 times
0-1253840/32/32W000.00.460.46127.0.0.1dalgety-svr8.havelock.intGET /server-status HTTP/1.1
0-1253840/0/0W52400.00.000.00192.168.202.109dalgety-svr8.havelock.intGET /HubForms/ProjectFolderIndexing/index HTTP/1.1
[Code] ....
Question:
1) What are those 125 requests, and why are they not exiting. Are they anything to worry about? why is there no Client/VHost/Request? Could they be from the python process? Could they be what's causing the issue?
2) The Acc entry 0/121/121 on /HubForms/capacity_requests/index - is this representative of an issue?
3) When I restart Apache, it typically says "Terminating 375 threads that failed to exit" but that number doesn't match up with anything. Are these the idle threads?
Also I'm not sure what "restart" actually means, i.e. what stops and what stays (i.e. why am I on generation 0-12?).
4) Is any of this anything to do with why Apache becomes unresponsive, or should I be looking elsewhere?
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Apr 11, 2008
Many a times websites hosted on my Red Hat Linux server would not open even though Apache and everthing else is up and running. When i hit reload on browser 4-5 times the website would load or i have to restart Apache and everything starts working normally.
Today when this problem resurfaced i did not restart Apache and looked for in apache logs and saw this strange entry in apache Error Log;
[client my.ip.xx.xx] script '/my/website/httproot/mdqt.php' not found or unable to stat
The above was in apache Error Log, above is my ip address, and i never requested a file named mdqt.php, in fact no file by the name mdqt.php even exist on my entire server.
I then looked for mdqt.php in error logs and saw several requests made for this file and from various IP addresses.
i understand this is what causes my http to die.
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Jun 8, 2014
OSCentOS 5.6 (Final)
Panel version11.0.9 Update #61
The system is up-to-date; last checked at June 6, 2014 03:32 AM
I use pingdom to alert me when sites go down. It would happen only once every few weeks, and I'd just reboot the VPS from my provider's control panel, however in the last 24 hours it has started doing it more and more often. The only change I have made in this time is to delete a few unused web sites.
When I get alerted, I check the the domains and they won't load. I look at the plesk control panel page thought and that does work.
I can SSH in, but I can't see anything that might work in the messages log.
I removed the plesk control panel error as that only seemed to happen once and is not happening anymore.
I saw quite a few entries in the /var/log/secure log and so I added iptables rules to only allow SSH access from my own IP and to DROP all other requests. It seemed fine for a while, but after 12 hours it has started becoming unresponsive again until reboot.
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Apr 23, 2009
I'm trying to find at least three web hosting companies to choose from to host a Joomla websites on a shared server. Would consider dedicated if the deal was right. I have a friend of mine who wants to create a church website, and is looking for the best deal. I use Netfirms which I have never had an issue with, but I didn't want to be bias, and would like give him other options to choose from.
Is there a good WebHosting Review site, I could check out, or maybe someone could recommend their top three. I reading threw the forums here and I noticed there are not that many complaints with Hostgator. Again, I just want to see if there was anything out there better.
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Mar 5, 2009
I'm hosting wmv,wma,mp3 files, streaming of video can be done with Windows hosting, but my website script is with php.
Do you suggest Windows Server 2008 hosting or redhat linux hosting?
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Jun 4, 2009
Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.
What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?
We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.
To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.
We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).
The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..
What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!
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Oct 26, 2009
I have about 5 sites all hosted on my same hosting account. One of those domains is attached to the hosting account. I place my other domains in a folder of a sub-directory of my main domain. This has been working fine, up until today when i noticed a weird error. I give you a little example of how my sites are setup
my main domain:
www.maindomain.com
My other sites hosted in a sub-directory of my main domain:
www.maindomain.com/sites/site2/
www.maindomain.com/sites/site3/
How my other sites appear on the web:
www.site2.com
www.site3.com
This works fine for every page until i go to www.site2.com/index.php
It redirects to www.maindomain.com/sites/site2/index.php for some reason
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Can WHT'ers please suggest some reliable UK hosts so I can do some research on them? I am just looking for a small hosting account hosting one domain.
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Aug 31, 2014
Plesk 12 - Domain with no hosting I'm getting error when changing hosting settings to Website Hosting
Error: Some fields are empty or contain an improper value. ('home' = '')
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Jun 4, 2008
*web hosting
*game server hosting
*voice server hosting
Ive finished the template at the moment here is how it looks: ...
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Apr 2, 2009
This question gets asked a lot in our Helpdesk and I figured I would post our knowledgebase article here to help anyone else wondering the Pros and Cons of Unlimited Domain Shared Hosting vs. Reseller Hosting. If anyone has anything else to add, I appreciate any feedback on how we can improve our KB article.
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Given the present state of shared hosting, many clients may ask "Why would I need a Reseller account if I can host unlimited Addon and Parked domains within a single shared hosting account?". There is certainly enough Disk Space and Bandwidth provided in many of today's hosting packages, so why bother to purchase a Reseller account?
Many don't realize the drawbacks of hosting large numbers of domains within a single hosting account until they've already packed tens of them onto a single package.
So how do you know whether a Reseller account or Shared Hosting account is right for you? The answer is in how you plan to provide access to others and how "mission-critical" the sites are. You should consider the following factors when deciding on hosting a large number of domains:
1. Who will be managing these sites?
2. How important is site security between sites?
3. Will these domains need dedicated SSLs?
4. How resource intensive will these sites be (RAM, CPU, MySQL)?
In a nutshell, Reseller plans are for those who wish to host websites for other sub-clients and a shared hosting package is for a single individual managing multiple personal domains. We'll go over the 4 points above in greater detail.
1. Who will be managing these site?
If you personally own multiple domains and wish to host them within the same hosting space, you can easily do so with an Addon or Parked domain. An addon domain will allow you to host a new domain within a subdirectory of your hosting space. A parked domain will allow you to have multiple domain names point to the same content. Since addon domains reside within the same user space as your main domain, you can manage all of your domains with a single login. You can see the problem if you want to provide another user with access. Since all accounts are managed with a single set of login credentials, if you give another user access to their addon domain you are also giving them access to your main domain. If you have vital information stored on your main domain and you are hosting another domain as an addon domain for someone else, you cannot provide them access to their hosting without compromising the integrity of your main domain.
When hosting sites as a Reseller, your clients in turn will want access to their account and will want exclusive rights to their disk space and server resources. With a Reseller account, each sub-account you create gets its own username, password, and isolated user space on the server. Individual clients of yours have access to their user space and their user space alone. In addition to the isolation with regards to access concerns, each account also gets their own cPanel access. All of the same great features that you use to manage your sites can also be given to your clients. Next time client Y wants to add an email account, you don't have to do it for them for fear of giving them access to your cPanel, you can simply give them their login details and they can manage their own email accounts.
2. How important is site security between sites?
This is along the same lines as point 1. This is not necessarily related to who you are hosting for, but what content you are hosting. Imagine that you are a webmaster and you are hosting your own personal site-in-a-box community forums (such as PHPBB or vBulliten) on your main domain and a company website for a paying client on an addon domain. It is not uncommon for popular scripts to have security flaws in older versions. Script authors will often update security flaws in later versions of their software. For this reason, it is very important to keep scripts up to date on your site. But let's assume you forget to update your scripts for a couple of months and an unscrupulous individual takes advantage of a well known security hole. Using this exploit, they gain access to your forums and any subdirectories. Since you are hosting another domain as an addon, they now have access to this domain's content as well. A site defacement on this company's site may not bode well for you when they are considering you for web master services in the future.
If these two domains had been separate into two individual users (i.e. two subaccounts created through a Reseller), their content would've been inherently isolated server side by Linux's user management. Sure, your forums still would've been affected by the security hole, but the break-in would've been isolated to your site alone.
Going back to our example, let's say that instead of a corporate website as an addon domain you are hosting an image gallery site for all of your cats. In this case, it may not be a big deal if a compromise in your main domain spreads to your addon domain. After all, they are both owned by you and you're only losing some time and effort to restore these sites from your local backups (which I'm sure you've actively maintained ). But then again, you are losing time and time is money. If these sites had been separated into individual users, again, you'd only have to restore one site's content.
The idea here is isolation. Reseller plans provide you with the peace of mind to know that if one of your users doesn't keep up with their site's content as actively as they should, their actions won't negatively impact the content hosted on other domains. If you and those you host in your addons are diligent webmasters, maybe this point won't have much bearing on your decision. Only you can say for sure.
3. Will these domains need SSLs?
As of this writing, SSL certificates must have a dedicated IP address to be installed. If you are hosting multiple domains on the same shared hosting package, you can still install an SSL (or purchase a dedicated IP address and install one) but you are limited to exactly one SSL on your account. If you are hosting multiple domains on the same package (and consequently the same IP), you must choose which domains gets to have the dedicated SSL.
Sub accounts of Resellers can each be placed onto separate IP addresses and, as a result, can each have their own dedicated SSL installed.
Of course, both shared accounts and Resellers' sub accounts can use the server's shared SSL free of charge. However, some clients prefer to see their domain in the URL bar when they visit https.
4. How resource intensive will these sites be (RAM, CPU, MySQL)?
We've already established that disk space and bandwidth will be no problem. But what about CPU, RAM, and MySQL resources?
It's important to be aware of the resource needs of your website. As administrators, we have to make sure all users "play nice" on the server. We can't have user X eating all of the CPU cycles computing pi to the trillionth decimal place while you are trying to serve web pages to your loyal visitors. We have to monitor the actions of all of our users and in the event someone is stepping beyond the bounds of acceptable resource consumption, we have to take action. In most cases, this entails disabling the abusive script, but in extreme cases we have to suspend the abusive user account to prevent other domains from encountering performance degradation on their sites.
If you are hosting 100 domains as addon domains, all serving nothing but static HTML pages, maybe you will stay off the radar.
But considering most sites are more complicated than static HTML, you may want to be aware of how many sites you host as addons and what content they serve. If you're hosting the latest and greatest Joomla modules, with up to date news feeds, integrated forums modules, polls, blog posts, etc your site can certainly require a degree of CPU to serve your pages. Now imagine you have 5 or 10 of these sites all hosted as addon domains. The resources these sites need to generate their content can quickly add up and before you know it you've got a friendly email from Acenet, Inc. in your inbox wondering why your user is consuming 2 of the 8 CPU cores on the server. That may be an exaggeration, but you get the idea. In the event your resource usage becomes so excessive that we have to suspend your user, now all of your sites are down instead of whichever one may be the direct cause of the spike in CPU, RAM, or MySQL consumption.
If each of these had been separate Reseller accounts, the offending account could've been suspended temporarily while we work through the cause, leaving the rest of your domains live and kicking.
The conclusion here is that you need to be aware of the needs of your sites in a general sense. Hosting unlimited domains within a shared hosting space is certainly a nice feature. For those webmasters who have multiple presences on the web, it's very convenient to be able to manage all of their personal domains from a single control panel. For those entrepreneurs who are hosting multiple domains for other individuals, the features and security associated with a Reseller plan and the inherent isolation of Linux users is a must have.
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Jul 13, 2005
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