BigVPS (Colo4Jax) Short Review
Nov 8, 2007
Let me first start by saying that I have read a lot of reviews on WHT about various VPS providers. I wasn't sure which provider I liked the best and a lot of reviews came to different conclusions. My decision came down to Slicehost. I really liked that Slicehost is a VPS solution made for developers and that Slicehost has solid community support. But the wait is what killed Slicehost chances of snagging me as customer.
I started digging more on WHT and finally came across a promo that BigVPS offered to WHT members. I read more about BigVPS on WHT (their website leaves little to be desired).
I noticed that one of their main employees, Ray, writes with professionalism and was quick to address each WHT concerns and questions regarding BigVPS.
I finally took the plunge and decided to sign up. I signed up for their 512 MB VPS plan with 500 GB of bandwidth. I have been a customer for a little over a month now and I have been very pleased. Just recently, I had an issue with the Xen Debian kernel and IPTables support and Ray was quick to point me in the right direction on how to solve the problem I was having. Ray has always written with clarity and professionalism. I really respect that.
So far I am a happy BigVPS (Color4Jax) customer and I wanted to share my experience with all!
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Aug 2, 2008
I've been with BigVPS for four months now, I figured it was a good time for a review.
Network
I have had fantastic uptime there, I had one blip when a router locked up a few months ago. Other than that, no downtime and no outages whatsoever. The network is INCREDIBLY fast. I get 3-4 Mbps plus to Europe, and it's single homed Cogent.
9.5/10.
Value
I have been very satisfied with my hosting there. I have the VPS-512 plan with them. For my $30 a month, I get a pretty solid bit of specifications and a rock solid server and network.
10/10.
Support
This has been my biggest complaint for BigVPS. The support (or more the lack thereof). I have waited 72 hours for a reply to some things, although that is rare. 24-48 hours is not uncommon. This is my biggest complaint with BigVPS. For example, I accidently shutdown my VPS about 21 hours ago (silly me, I thought I was running "halt" on my laptop, not my VPS.) I emailed Ray (BigVPS support) right away and still haven't heard back; so I've been VPSless for 21 hours now.
If they improve their support, I couldn't be any happier. I'm looking forward to this new portal they're coming out with, I hear it's going to be a gem.
3/10.
Staffing
Ray is a great guy, I can't say enough about how nice and helpful he is. He does everything I ask and is extremely polite about it. Keep up the great work!
9/10
Overall rating: 8/10
I'm looking forward to keeping my BigVPS for a long time, I haven't had any reason to move and am enjoying myself.
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Aug 23, 2007
We've recently decided to move a sizable web project to a VPS located at bigvps.com (colo4jax). Although I had some initial concerns about them being single homed to Cogent, I have actually been pleasantly surprised at the speeds of the network. I have seen some very good speeds to some of my key servers located on the West Coast and even better on the East Coast (expected). For grins, we even tested a proprietary voip software between the datacenter (It's in Jacksonville) to one of our offices in San Francisco. It was perfect!
The hardware seems solid and support has been quick to respond to any inquiries.
Although we havent moved over the web project yet, the work we have done on the server has been no problem at all. We expect that when we move over the web project, the VPS will continue to hum along.
As with all providers, it's been a short life with them thus far - I'll post back in a few months and let you know how things progress.
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Jul 7, 2008
I have been with epicvps for past 3 months we are under un-managed plan, but the staff have been pretty supportive than we had actually anticipated its almost like being under a semi-managed service
There hasn't been long down time on our vps so far and the service has pretty good for the cheapest prices they offer around
Usually most of their live support staff have good knowledge about sales and support which is an additional advantage for any one who would wish to join their service
not to mention their speeds its been great
Though I wouldn't like to interpret my domain over here, I am more than pleased to announce I am very happy to announce their excellent service
We had earlier worked with 2 other non-managed vps services, which were no more than ordinary but epic has been fantastic
We are looking forward for a longer healthier relationship with epicvps
My suggestion on epic :Go for it,one of the best I have seen around
I had searched for a long time for reliable and cheaper vps and I am glad I am at the right place for it
Good work epic team hope you could maintain your standard may be increase your standard even more to reach the peak
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Sep 13, 2008
I’m have always used a Windows VPS in the US so I can test my websites from the US and other websites. Since I’m only using this VPS for Internet access, I have a goal to pay as little as possible for the VPS.
I did see another thread here at WHT about [url] and they had a VERY good price on a VPS with 512 MB of RAM, 15 GB of disk, 1000 GB of BW and Windows 2003 server with Plesk 30 domain.
The setup was average, about 5 hours from payment. But my VPS was placed on a VPS node with 60-90% average load, and the VPS was VERY slow.
I opened a ticket, and they moved my VPS to another VPS node with lower CPU load (around 30%), and the VPS speed was OK.
But I did have some problems with plesk, and the only way logging in to Plesk was to poen Plesk control panel direct on the VPS.
After some days I did not have access to Remote Desktop anymore. I did get the message that I had more RDC connections that was allowed.
I opened a ticket and they did reply and work on this problem over several days: .....
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Oct 7, 2009
I had a server with Ray from colo4jax for several months. The response time were extremely slow (Up to several weeks in some cases). I just want everyone to steer clear of this guy.
I worked for a very reputable company, JWMedia running bored.com and many other websites. We had one server and a backup server with Ray. I also had my personal server which just hosted a few of my websites and development projects.
I parted ways with JWMedia last month, Deciding to do my own thing running my websites. I received an email from Ray stating that JWMedia had a back due balance of $1,000. I directed Ray to the owner, and told him I was no longer working with JWMedia. After a week or so, I noticed my websites were offline on my personal server. Taking my live websites down, and leaving my development projects stranded. I had lost thousands of dollars worth of time.
Ray took my server offline, and notified me that unless I paid the $1,000 back due balance for my employer my server would be wiped clean.
Ofcourse, Not wanting to lose my clients work, My websites and email I paid the bill. I was blackmailed into paying someone elses bill. I'm guessing this is illegal, I'm going to be taking this to small claims now that I have attained all my data off the server.
I just wanted to post this to people who are either with Ray (Be careful, Don't keep live sites here!, Or potential clients)
I noticed he had changed his company name from Colo4Jax to Aeori, I'm guessing there has been some issues in the past, Dealing with Ray is very shady and his business ethics are very disturbing.
Since this epidemic I have moved to TailorMadeServers, Who have been nothing short of excelent. It has been around a month with them and they have very fast response times. They are very very helpful and come highly recommended from me.
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May 17, 2009
We are looking to replace BigVPS after their BigScrewUp this week.
Does anyone have experience with WebProx? It seems they have what we need but we also need some references.
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Aug 18, 2008
I dnot know, how this service works, but technical support work very slow and cannot install new service in 5 days. customer service(same as technical support) very bad.
I paid at aug, 12.
36 days later i will receive email: "Got it, thanks. This will be deployed in about 36 hours."
after 2 and half day, after my reminder i receive "It seems we had a communication breakdown over here. bla-bla-bla"
I send couple reminder, if they promice service in xx hours, can i sent one or couple reminders after this time? i think i can.
after one day i received this
Quote:
Thanks for the reminder, though I'm well aware of what time it is. I can't tell by your persistence whether you're simply anxious to start using your service, or whether it's for lack of maturity. I also was not very impressed with your post to WebHostingTalk about the details of cellphones which receive copies of email in our distrbution lists. Rather than deploy your VPS and wonder what kind of questionable (and immature?) thing you might do with your service, I've refunded your payment in its entirety. I'm sorry that we've apparently not loved up to your expectations. If I have any regret, it's that I didn't cancel your order upon reading your post, rather than doing it now.
hmm... I never post full cell phone number, anybody can see it. It was a joke, emails send with confirm recept receive the answer from xxx@txt.att.net
And I think, word like "anxious", "lack of maturity", "immature" cannot be used in business correspondence. even if this escort-service.
I reply "I regret that I lost 5 days expecting your service. and I didnt post full cellphone number, but will correct it to full."
And receive answer "No, actually you won't. Don't be the idiot that you've already made yourself out to be"
I think customer can call service provider idiot, but service provider cannot.
Well, low prices allow to offend the client.
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Aug 9, 2007
I'm having a debate with someone over BigVPS.
They're telling me to look at their site, and that it means bad things.
I've only heard such great stuff about Ray and Colo4Jax/BigVPS. Can you guys share your experiences with them?
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Oct 27, 2007
signed up with bigvps service through the WHT offer forum, they promised that next 24hr to 36hr will get my vps account setup.
well at the 36th hour, i got an email from them saying no to my "money". Here is the quote:
---
Actually we won't be provisioning this due to an outstanding fraud issue which we're unable to resolve. I have refunded your payment; please seek service elsewhere.
---
I asked if it is my payment problem or something else, but no reply so far.
Okay, so i didn't lose anything, my paypal payment is all refunded to me at no time, but I am bit disappointed that after waiting 36 hrs and they just decided don't want my business with a reason that i still not sure who's fault.
Too bad, bigvps seems to have very good reviews here and good pricing, i guess my vps hunting must continue.
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Jul 21, 2007
Guys lots of reviews are there and after reading them many of them i finalized some of these good VPS. So, what your suggestions...
I am currently with PowerVPS and there service is really good except they are costly and if I like to add any Security service management then go out of the budget.
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Mar 25, 2007
I registered my ns1/ns2 at godaddy already, I THINK I have configured the ns1/ns2 with their ips in the server, however, I think the ips for ns1/ns2 are not correctly configured in my server, as otherwise, I would be able to browse the ips in the browser and they would go to my server apache page or the like, the main ip obviously work fine and go to apache.
what should I do for the ns1 and ns2 ip addresses to go into my server, I think this is the problem why my dns are not working
I think the ip addresses are not the problem as I checked them at dnsstuff.com and when I check my ns1/ns2 it displays the ip and their info, which is my provider info, seem's they are very valid.
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Sep 7, 2008
I have a short list of hosts I'm considering for either my main or backup host. I am currently with A Small Orange in Atlanta who seems to be fairly stable.
Here's the list:
iHubNet.com
MidPulse.com
SharkSpace.com
AspirationHosting.com
I like that iHubNet has their own servers. The comments that folks like Matt A make on this board to be helpful have caught my attention.
My web site has a domain and two parked domains. About 50 subdomanins and is typically 300 to 450MB in size. It uses about that much in bandwidth a month, mostly from clients downloading audio mp3's of voiceover work. The site staying online is important.
I just don't seem to read much on this board about some of these hosts and was wondering if anyone had any experience with them?
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May 6, 2008
We have a rack with a bunch of Dell servers in them. The distance between the front vertical mounting brackets and the rear vertical mounting brackets is just over 28 inches (715 mm). We've always used Dell static rails they and they have always fitted perfectly.
We have recently received some new Poweredge 2970s with Rapid / Versa rails, and it seems that the front and rear mounting brackets are only 24 inches (609 mm) apart.
Am I missing something? I can't find any way of adjusting the length of the Rapid / Versa rails.
It looks like we are going to have to pull all the gear out of the rack, move the rear mounting brackets forward, and put everything back in. This is a real nuisance (and I would do pretty much anything to avoid it).
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Jun 21, 2009
Some of my Linux(WHM/Cpanel) hosted domains have a weird problem. They randomly become unavailable to me for periods of half hour to 2 hours. During this time I get a server not found error and I cannot access the domains through FTP either. However if I use a proxy or try to reach the domain through another server using RDC I am able to reach it.
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Jul 21, 2008
i have strange problem in my server
in some times all sites stopped and didn't work
when i do restart to DNS Server (BIND)
after done it works good
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Mar 26, 2015
I have the problem that the ip blocked "failban" too short (set findtime=1800).
The ip should be blocked for 30 minutes (the second time).
2015-03-23 22:24:59,779 fail2ban.filter [2807]: INFO Set maxRetry = 5
2015-03-23 22:24:59,780 fail2ban.filter [2807]: INFO Set findtime = 1800
2015-03-23 22:24:59,781 fail2ban.actions[2807]: INFO Set banTime = 600
2015-03-27 04:50:56,209 fail2ban.actions[2807]: WARNING [ssh] Ban 195.xxx.xxx.xxx
2015-03-27 05:00:56,913 fail2ban.actions[2807]: WARNING [ssh] Unban 195.xxx.xxx.xxx
2015-03-27 05:09:05,483 fail2ban.actions[2807]: WARNING [ssh] Ban 195.xxx.xxx.xxx
2015-03-27 05:19:06,153 fail2ban.actions[2807]: WARNING [ssh] Unban 195.xxx.xxx.xxx
2015-03-27 05:35:39,317 fail2ban.actions[2807]: WARNING [ssh] Ban 195.xxx.xxx.xxx
2015-03-27 05:45:40,012 fail2ban.actions[2807]: WARNING [ssh] Unban 195.xxx.xxx.xxx
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Feb 2, 2015
I'm not able to login in webmails with shot names, in Horde, nor in RoundCube.
Ex: webmail.domain.tld
username: user1
I must use the full email address as username
Ex: webmail.domain.tld
username: user1@domain.tld
It seens it not find the server.
In Plesk Panel it works fine.
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Oct 5, 2013
I run a website that uses a GoDaddy Virtual Private Server & Plesk. The website sends emails to alert users of various events. For the most part, this works but I occasionally capture the following error message:
Error in processing. The server response was: Requested action aborted: This mail account has sent too many messages in a short amount of time. Please try later.
Can the number of messages sent over X number of minutes be set via Plesk? If so, how?
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Feb 9, 2015
I installed Plesk 12 on server, and deployed several websites.
If I tried to open ASP.NET Settings on websites & domains of any domain, I've got error:
Internal error: aspnetcfg failed: Version string portion was too short or too long. (Error code 1)
Message aspnetcfg failed: Version string portion was too short or too long. (Error code 1)
File Agent.php
Line 243
Type PleskUtilException
How can I fix this?
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
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May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
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Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
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Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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May 15, 2009
havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?
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