Anyone On A 1and1 Root Server Hosted In Germany?

Jun 4, 2008

My server hosted with 1and1.co.uk (and therefore in Germany) has been down since 6PM UK time (20 hours ago) - support is just excruciatingly bad - the structure they have set up to make sure the actual datacentre people aren't customer facing is atrocious... you can't speak to anyone who knows anything, it's so frustrating.

I'm writing this to ask if anyone else has a root server in Germany as the latest fob off is that a router CPU has gone down knocking all those root servers offline. I'm surprised to not have seen any other threads from disgruntled customers if that were the case. They even added the router is in Canada... which begs the question - why would that knock out my German server??

My server isn't even accessible by the serial console and the reboot/recovery system isn't restoring it - they swear it's network related, but surely I'd be able to get in via the serial console?

This is winding me up good and proper, I can't concentrate on any other work and I just find myself trying to find other ways of getting any kind of real information out of 1and1 given their complete lacklustre attitude to coming forward with any themselves. 1 hour of downtime I can put up with, 20 hours without a hint of belivable feedback is just unacceptable...

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Server In Germany

Oct 2, 2008

Good day to the users of the Forum.

be always i :-) But this time in Germany!

As the title, search Web-Hosting with server in Germany. (NO SERVER DEDICATED-NO VPS SERVER)

I must register a domain .COM contents on the Forex, trading online, borse ecc....

For the moment i need a little space not more to 100mb.

I wish the following characteristics for me obligatory:

- IP Location my web site: France
- IP DEDICATED
- Protection WHOIS
- Custom error pages
- The option to install BLOG WORDPRESS
- Statistics Webs professional
- And if it is possible Anonymous FTP, otherwise can renounce this characteristic.

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I want to use 1and1 because when I send email on 1and1 based server, all mail to inbox. I am building Email hosting company in TURKEY. If you know other hosting company as 1and1. all email going to go inbox. I may work with him.

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I'm currently running a dedicated managed business server with 1and1 (UK).

As most of you know their level of service leaves a lot to be desired, and from personal experience this has been dropping even more in the past year. Emails to their support staff sometimes take days before I get a reply. And I've been experiencing server downtime that has sometimes lasted for hours before the server has finally been rebooted, and that from a managed dedicated server plan!

Today for example the server went offline at about 11:00 GMT and didn't go back online until 16:00 GMT, so it was down for 5 hours! Even though I had tried to contact the support staff a number of times during this period. This kind of downtime happens at least once per month and I also get a couple of other shorter periods of downtime most months.

I run a site that has been growing in size steadily over the past couple of years, but I don't think it is overloading the server, so I don't think it is anything I've done that keeps crashing and taking the server offline.

The site is currently getting about:8,000 unique visitors per day.
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20GB HD space (but content is constantly expanding so will eventually need at least 50GB)
But even earlier last year when the site's traffic was still only 20GB a month with 3500 unique visitors per day the server was just as unstable!

I've checked the server logs and the server load is averaging at 1.02 with a peak of 2.62, CPU usage is averaging 24% with a peak of 56% and all other system resources are quite low. Are those figures acceptable? I personally thing they look fine and can't see what could be crashing the server.

Could my site's database access activity be crashing the server? The site uses between 26-80 sql queries per page due to the site being a database directory of over 5000 page entries, with each containing a mix of ajax and web2 technologies to deliver its content. Is that creating a high load on the DB server? Not sure as the server, as mentioned above, only has an average CPU load of 1.02.

Anyway. I'm less than happy with the level of support and service from 1and1 for a managed dedicated server. Even if the server does crash, it should be rebooted quite quickly as it is supposed to be managed. So I'm now actively looking for a new dedicated server.

What would you all recommend based on the current load and traffic my site currently requires?

Budget wise I current spend about £60 ($120) per month so don't really want to spend any more than that if possible.

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Is Amsterdam a suitable location if I'm serving German end-users? Latency matters a lot... so if a German datacenter saves 20ms of latency, that's important.

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All will be hosted on the same server (same IP) and I want all to be secured, through a SIGNED certificate, not a self signed. I assumed that wildcard ssl would be fine for this, but I just took a look and it's only for subdomains: example.example.com hello.example.com.

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WARNING: One or more of your mailservers is claiming to be a host other than what it really is (the SMTP greeting should be a 3-digit code, followed by a space or a dash, then the host name). If your mailserver sends out E-mail using this domain in its EHLO or HELO, your E-mail might get blocked by anti-spam software. This is also a technical violation of RFC821 4.3 (and RFC2821 4.3.1). Note that the hostname given in the SMTP greeting should have an A record pointing back to the same server. Note that this one test may use a cached DNS record.

ASPMX3.GOOGLEMAIL.com claims to be non-existent host mx.google.com:
220 mx.google.com ESMTP f57si1559242pyh
ASPMX5.GOOGLEMAIL.com claims to be non-existent host mx.google.com:
220 mx.google.com ESMTP i19si1284280wxd
ASPMX.L.GOOGLE.com claims to be non-existent host mx.google.com:
220 mx.google.com ESMTP d22si873775and
ALT2.ASPMX.L.GOOGLE.com claims to be non-existent host mx.google.com:
220 mx.google.com ESMTP 44si734714wri
ALT1.ASPMX.L.GOOGLE.com claims to be non-existent host mx.google.com:
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ASPMX4.GOOGLEMAIL.com claims to be non-existent host mx.google.com:
220 mx.google.com ESMTP 54si3483902ugp
ASPMX2.GOOGLEMAIL.com claims to be non-existent host mx.google.com:
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OS: Linux, on Apache 2.0
=======

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1and1 Dedicated Server Review And Some Shared Hosting Ramblings (couldn't Resist)

Oct 23, 2009

http://1and1.com

I've had a couple dedicated servers with 1and1 for a while now(about 6mos). I have to say that my overall experience was pretty good. At the time the prices where pretty good, and are very comparable to most hosts. I received the speeds promised, the server was setup very quickly.

The only negative I had with the server was the kernel. I attempted to install vmware on they system however they did not have the headers needed by GCC to compile vmware. It was an annoyance, but I just opted to update the kernel since there where a few releases since their custom built kernel was made. Once I was running the new kernel the vmware process went smoothly, and everything worked perfectly.

As for 1and1's support team, I have to say their standard support I would not rate a 10/10, however their dedicated server support team, and one particular rep I've come to know in their sales / abuse department (more on the abuse dpt. later) are very knowledgeable. And always addressed any issues or questions promptly. Which honestly no issues besides vmware stand out in my mind, which was just a minor inconvenience, which you would find on most hosts. Since its an un-managed root server your responsible for keeping the system up to date, and run the latest kernels anyway right?

Ok, so I mentioned I came to know a rep out of the abuse department of sales. Now this isn't particularly related to my dedicated servers but I did have one of their hosting packages. Well I never kept tabs on the site and the scripts had a couple vulnerabilities, php5 wasn't enforced.

Anyway to make a long story short, the site was hacked and fake bank sites and other scripts where loaded onto the server. Which is where The abuse department came into play. Now I know (getting off topic, but it may be the same with a dedicated server) hosting companies don't want to run sites like these, and I thought that the way these companies usualy handle these types of situations are to send a take-down notice to their client, as its possible they may not even know its there. But 1and1 opted to completely disable all access to the server, http, ftp, ssh, everything. So at first I didn't know what happend. I call up tech support that night(prob around midnight -- 24/7 tech support is always great), they let me know the account was dissabled do to an abused related complaint. They told me I would have to wait until morning when their sales department opens(as abuse is located in sales).

So I call up the number they gave me the next morning. And meet Bob (I'm calling him bob because his name escapes me at the moment). He was very pleasant and understanding that I needed my site up as soon as possible. He looked at my account he saw I had been with them for about a year and a half, and said he didn't think I had posted any of the content anyway(he disabled it himself imagine that haha). He emailed me links to all the files in question, informed me that php5 was not forced and recomed I fix it. Since that was the only reason we had this isue in the first place. He was also able to tell me what files the hacker used to exploit and gain access to the server, as well as searched the the user directory for any backdoor scripts. Which he did find some and sent me the locations in the email.

So, finally we got of the phone he re-enabled the server. I went through the email went through everything, I just opted to delete everything as i felt the whole system was compromised anyway, and re-upload the site. I forced php5 for all php scripts and never heard anything about it again... and the site still runs today!

Their normal tech support isn't all the great, at least not when it comes to apache. I inquired about mod_rewrite not working and the first rep i spoke to didn't know what i was talking about, I explained in more detail, she put me on hold for about 10-20mins and researched it. Said she found details about my issue and shot me an email. I checked the email, it contained how to moddify headers using MS ASP which has nothing to even do with my "LINUX" shared hosting plan.

I called in a second time frustrated, remember I usually talk to guys from their dedicated server support. When I spoke with the second rep. The first thing I asked Him was if he was familiar with "Apache Mod_Rewrite" (exact words) are you familiar with this, and if not can you please give me to someone that is. He assured me he knew what I was talking about, I explained the situation, and what the other rep sent me was completely off topic. He apologized and assured me he knows exactly what I'm talking about.

He sent me an email with another link to their FAQ yet again. However this time is was on creating 403 redirects in apache. Well I do admit at least they got closer this time right? I laughed and walked out of the room. Took a shower and relaxed. Finally, I decided I'd take one last look at .htaccess configs before trying another call. I played around with different setting and... eureka! I found the solution; for some reason mod rewrite on 1and1's shared hosting servers doesn't support sub-directories; that is you need to access the files in your root directory to successfully process a rewrite.

So whats the moral of the story? Call Dedicated Server Support! lol

So anyway since this is a dedicated server review. So for my Dedicated server experience I would rate it a "9 out of 10".

For my overall experience with 1and1, I would rate it an "8 out of 10". Not the best I ever had, but I would do business with them. There are other minor issues I've had with their shared hosting, but I don't feel like getting into them.

Anyway hope that helps sombody, I kno it was a long post... so for the people that read it all congrats, because I lost concentration over about 80% of that post lol

Little humor there.. anyway thanks for read'n the post... just my little contribution to WHT.

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In the SPF records of the primary domain sits this

Code:
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Code:
Received: from s1.de.myserverplace.de (s1.de.myserverplace.de. [144.76.163.46])
by mx.google.com with ESMTPS id p2si2158952wjy.73.2015.05.14.04.09.17
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[Code] ....

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Click to expand...
Click for original message

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