Experiance From Virtuoso Net Solutions Inc
this company is terrible! what a way to treat customers or potential customers, so much for good customer service or even so so customer service, these guys are just plain aweful!
I really wonder how a company like this stays around!
Checkout the convo. between myself and Chad over there at Virtuoso. I am pimpbucks.
From: PimpBucks [mailto:email@example.com]
Sent: Wednesday, August 01, 2007 2:33 PM
Subject: Re: Virtuoso Net Solutions Inc : Order Details
You are WAY to funny.. I expect my money back within 24 hrs! Or I will report YOU for spam, harassment and credit card theft.
On 1-Aug-07, at 2:32 PM, Sales wrote:
I have reported you for spam, harassment and fraud. Your IP has been reported
Do not contact us ever again
From: PimpBucks [mailto:firstname.lastname@example.org]
Sent: Wednesday, August 01, 2007 2:31 PM
Subject: Re: Virtuoso Net Solutions Inc : Order Details
fine you go ahead and report a perfectly good credit card you moron, report me to the authorities too!
I unfortunatly read about you AFTER i signed up.
If the money isn't back on my card by tomorrow I will be processing a chargeback.
On 1-Aug-07, at 2:27 PM, Sales wrote:
If we’re so bad why did you both sign up?
We’ll be reporting this to the actual bank as fraud.
I suggest you work on your social skills and refrain from your childish vulgar language.
Any further emails will result in reporting you to proper authority.
From: PimpBucks [mailto:email@example.com]
Sent: Wednesday, August 01, 2007 2:26 PM
Subject: Re: Virtuoso Net Solutions Inc : Order Details
holly **** you really do need to work on your social skills. I thought it said bank NAME! Those posts about you and your company over at webhosttalking are 100% correct, your a dick head thru and thru.
On 1-Aug-07, at 2:21 PM, Sales wrote:
It was already marked “fraud” therefore it was not charged.
You could have explained why you inputted epassporte as bank phone number,. but you did not so therefore this is fraud
From: PimpBucks [mailto:firstname.lastname@example.org]
Sent: Wednesday, August 01, 2007 2:20 PM
Subject: Re: Virtuoso Net Solutions Inc : Order Details
refund my card then.. its not fraud at all.. but i expect a full refund!!!!
On 1-Aug-07, at 1:15 PM, Sales wrote:
This was marked as fraud due to the following reasons:
Credit card bank phone number provided: epassporte
Billing address is California. IP address used to purchase is from Canada
Domain thetictoc.com shows up as another owner, not matching billing card first/last name.
To correct these factors, you must provide a valid bank phone number which you should have done originally.
From: Pimp Bucks [mailto:email@example.com]
Sent: Wednesday, August 01, 2007 11:23 AM
Subject: Re: Virtuoso Net Solutions Inc : Order Details
Wondering how much longer until the account is setup.
View Complete Thread with Replies
Related Forum Messages:
I have been with Galaxy-Solutions.net (GS) for a long time. At first, they were really good, especially Richard Anderson. So, coming to the real story -
I got a new server with them in April -
AMD Dual Core 5600+
2 GB RAM
2000 GB on 100mbit shared
cPanel/WHM + Fantastico
Free Remote Reboot port
At that time I had a server with Burst & BurstNET do 50/50 on Bandwidth , 50% in & 50% out, so I asked how bandwidth is measured at GS.
They told me - 2000 GB in & 2000 GB out,
Server was setup with 3 days & all was pretty good.
SCAM/FRAUD #1 & #2 =
I NEVER got the Remote Reboot port & the MRTG stats , & in August (5 months later) I was told that it had been canceled, & they will not provide it as it was insecure.
In the meantime I was told ....
Atechosting, Bad Experiance
I had my site with reliablesite.net for 7 monthes, but suddenly the site went down for about 1 week, so I moved to atechosting.com
I have signed up for a month, but unfortunately, after one week only, my site went down, just 15 hours ago
I can't access the site, cPanel, Mysql databases, or even their site, atechosing
I'm in a real need for a reliable shared hosting company
is there anyone can recommend a reliable host,
I don't need much storage space or bandwidth
2 gigs space, 20 - 30 g bandwidth are enough
Anybody Had Bad Experiance With VT6 Support
Iv herd a few good things about VT6 on here so I thought id give them a try but so far I'm not very impressed! Their support takes days to respond and when they do eventually respond its not with any sort of meaningful answer half the time. I'm on their extreme account. Iv had better support from shared hosting costing less than half as much!
I have a couple of questions about how cpanel is meant to work. I have one main domain on my account and 4 add on domains added on with their own folders. Now are these add on domains supposed to be controlled by the main cpanel account page? because I was having trouble deleting files with the file manager. It was saying that I had deleted the files but when i accessed the account via ftp they were all still their and had not been deleted. And what was showing in ftp was what you could access with the web browser. I then discovered that I could log in to each sub domain in cpanel as if it was on it own separate account. So i have a completely different cpanal control page for each addon domain surly this cannot be correct? I was able to delete the files I was trying to delete by logging into that particular domain names own cpanal like so
I can do this with each of my addon domains is this correct?
Also is their anyway to edit the php.ini file in cpanel? I simply need to make the session save path writable.
Presently I run a site on a shared server. I run a database backup every night to the host root and two backup servers and I run a full root backup every week to the backup servers.
I have two questions. One, let's say I lose my entire forum root for some reason and need to run a backup. I use vBulletin and am wondering how that works with the database. Would the database be stored in the root somewhere, or would I have to take one of my database backups, create a new database in cpanel, and import the backup into the new database (and link to it via config.php)?
Second, I'm looking to increase my backup security. I understand that offsite backup servers are great if the site gets hacked, but let's say the server gets hacked. Not that I find it likely, but if it does happen from what I understand the hacker could destroy the rsync'd backups because the key is right there.
I'm looking for a backup solution that would keep this from happening. I'm thinking of going with an external RAID harddrive configuration with DVD backups at regular intervals (probably weekly).
I'm considering using an automatic FTP from one of my backup roots (more bandwidth) to my computer. If I do this, and my main root is compromised, is there any way the hacker could compromise my home computer or backups. Further, is there a way to get the information on my home computer without simply copying everything over every time, because that will really eat bandwidth and take a lot of time. I know rsync is great because it only updates, and thus if I lose all my folders it won't delete the backup, whereas an FTP that happened at the correct time could potentially do so.
if you remember recently Crissic Solutions went offline. I was told by Skylar when he came back online i would receive a refund within 5-7 days.
He has yet again, unavailable everywhere i look, and guess what.... i still have no refund that was promised.
Is the free linux hot-copy enough? Or should I go with something along the lines of the Linux CDP?
I've never really looked into CDP before so any help would be good. Our current backup solutions are manual, so were looking for something that can be more automated.
I thought I would take my time to post and talk about a company hosting VPS's and Dedis...
I was attracted to Crissic when a friend that knows about servers mentioned he had a discount code and they were very cheap.
I decided to try it out and bought 1 month of 128mb "small" VPS for $8.
This was going great once we had sorted out the Nameservers
I was in the process of setting up my domain ukhype.info, When i noticed a email claiming my VPS had been using too much power and had been shutdown. When I inquired, I was told I had installed a bruteforcer and was over using ram. The wierd thing being, I needed my domain to access FTP.
I wasnt sure how to link my domain to a IP, So I gave up for the day. Then I noticed another email claiming my VPS had been shutdown and My Package Canceled according to there TOS they can cancel when they want.
I then noticed Under the privacy act they are not allowed to look through my personal files (even though none exist)
They are in there TOS, not allowed to moniter what I do unless they notice harmful files exiting for entering my VPS...
I am very annoyed since im down my money and my VPS... *since it got shutdown within the first day*
I would go with VPSlink rather than these since they are 24.7 down with no support...
Bluehost Vs. Network Solutions
New to the board, although I've looked through it for awhile. This is my first post. My company currently hosts internally and plans to move to external hosting. What's your take on Bluehost vs. Network Solutions for shared hosting?
Review Of Norted Solutions
After being a VPS client of theirs for a few days I realised that their domain is listed in a Realtime Blacklist according to DNSReport [ dot ] com.
I emailed the person to enquire about the possible reasons but it probably pissed him so much so that he terminated my account with no reasons whatsoever. According to their TOS, they have the right to do that and I acknowledge the fact that I can do nothing about it.
I did read the TOS before I ordered and was completely aware of that clause. However, at that time, I didn't think any decent provider would put that into effect unless I was abusing their system. Now I know a company can do anything they want, stated in their TOS, if they don't like you for the slightest of reasons. Thus, I have to treat this as a $15 lesson.
For those who are newbies like me in finding reliable hosting providers, I would like to advice you to consider many factors besides price. Among them that I have learnt from this episode are:
1) Size of the company
2) Duration in business
3) Number of reviews (good or bad)
4) Is their server blacklisted anywhere
5) Is their TOS reasonable
Network Solutions - Would You Pay To Go Elsewhere
I impulsively signed up for 2 years of web-hosting at Network Solutions @ $89 /year, thinking I was covered by their 30 day money back guarantee. Normally I due a little research but I was actually calling them about another matter and made an (uncharacteristic) impulse decision, thinking I was covered by the money back guarantee. Reading the fine print today, their user agreement says it will cost $24.95 per contract year (x2) to cancel. In addition to this bit of marketing shenanigans, a additional bit of research seems to indicate that they are not exactly a "preferred host" among experienced users.
Q's - Is it worth $50 to walk away from NetSol and start fresh with a new host? Although I'm a newb with simple hosting needs, I still get just a frustrated with poor customer as the next guy. Am I likely to encounter any added grief, compared to other hosting options, by staying with NetSol?
FWIW - I will need hosting for four small sites, two that are nothing more than "multi page" splash pages and two will be new vBulletin powered sites. The vBulletin sites will start simple, but hopefully progress as my skills and traffic grow. While I recognize my needs are modest by any standard, I don't want my learning curve with vBulletin (and as a first time Site Administrator) to be hampered by a mediocre host and/or customer service.
Webhostforasp And Other Hosting Solutions
i am a new member and planning on hosting several web sites in the near future.
For the moment, i have found that webhostforasp.net is closer to my requirements, but didn't find a lot of feedback under webhostingtalk. Does anybody that has worked with webhostforasp.net would like to share his impressions?
I also checked ************.com, but though they answered my questions really fast, i ran into many negative comments from webhostingtalk members. So, i have second thoughts about it.
I want also to check on softsyshosting.com and m6.net in order to reach to a final decision (not excluding the chance of using different hosting solutions per site, based on each site specific requirements).
3 Month Review - FS-IT Solutions [DE]
Alright here is my 3 month review for my VPS with FS-IT Solutions. I would like to note that this is a German company, all services are based completely in Germany, and I speak no German at all. I decided to try a VPS in a different country and found this one for a decent price on a forum. Sorry if this is kind of weird posting a review for a German company and VPS on an English forum but I am American and speak only English so I figured I can share my hosting experiences as well. I also have noticed other people give reviews and info on German companies like hetzner.de, netdirekt.de, and others.
The company's website is located at [url]. I don't believe the VPS plans are shown on the site, it may be done on a custom order only basis. I had a fairly long correspondence of emails with the sales person from the company before ordering and they spoke very good English and helped me through anything I had inquiries about. I ordered the following:
500GB Data Transfer on 100mbps
4IPs free of charge
Confixx license included
10EUR/month - a little less than $15 for me usually
My VPS was setup very quickly (under 12 hours) after I ordered and I was able to immediately login to SSH and my VPS control panel. The panel is completely in German but it's fine because most of the words used for features are cognates of English words and I never have to use a translator. It is easy to navigate and easy to use features like reinstalling/changing operating systems and checking data graphs, etc. I had to first contact support regarding inquiries behind operating Confixx as well as some IP address inquiries and all emails were responded to very quickly and professionally. I ended up using my own Plesk license that I have and it is all running very smoothly. The network speed is superb, and being in the US, I can max out my connection an pull a full 10mbps from it at about any time when I download a speed test file. This is pretty good because most european downloads for me cap out at around 4-6mbps. The hardware is very nice and installing things or running anything through shell and compiling goes very smoothly and quickly. I have never experienced any issues or downtimes yet and it's been a very stable operation thus far.
Overall I would recommend them if anyone was looking for something like this...
Network Speed 10/10
Best Windows VPS Solutions?
Who has the best Windows VPS Solutions? [ Managed ].
I am looking for a 40GB Space/400-500GB Bandwidth/1GB Dedicated RAM/Windows 2003/PLESK 100 domains with Power Pack
My clients are mainly from India so kindly recommend a good provider who has solid network, best prices, rock solid customer support.
Norted Solutions VPS
Norted solutions offers very cheap VPS solutions. However, anybody on this forum using them and has a review about them. I need a VPS for my test networking site, Norted seems a good choice for me.
Cheap Backup Solutions
I'm setting up a new VPS, and I'm curious what services people use for offsite backups.
I'm not even really sure what types of options are out there. For my purposes, just setting up some cron jobs to do an rsync to another server would be sufficient. I only need 10GB of backup space.
What services have you all used, and what's been your experience with them?
I'd just want to say that Galaxy-Solutions is the best hosting provider that I've ever been with!
I have a VPS with them which is Unmanaged,but still, Richard is helping me REALLY a lot with problems that I occur (It's my first VPS)! He helped me when I got errors, When my vps was going down for overload (lol), but he made it so now I don't get any downtimes at all! The speed is really awesome! The ping I get is like 140ms! (Ussualy I have ping arond 180-200ms for US Servers).
The VPS is really reliable, support is fast and really professional, prices really great and fair compared to the service that I'm getting!
I recommend this host for all of you! It's really the best! A+++
Affordable UPS Backup Solutions
I am in need to get a UPS for my 20 amp circuit in one of my datacenters. For whatever reason at least once a month the power will go down for a few seconds and then causing FSCK on my servers.
I need an affordable solution that will give me a few minutes of power so that at least the servers don't crash. E-mail notification would be nice too but not required.
Network Solutions As Hosting Service
Any comments on Network Solutions as a hosting service?
I have never created a website and would rather not have to deal with coding and all that stuff. I planning a very basic site, but I want it to look good.
It seems Network Solutions has a really nice and easy-to-use web page software package.
But then again I have no idea what's really going on.
Open Source Hosting Solutions
I have been getting multiple emails a month for a service which I have never purchased.
The information they have harvested off the internet (since I know where they found it) and have obtained solely for use in attempting to charge me is-
12345 Main St.,
Detroit, MI, 48021
Which is completely obvious that it is fake.
I respond to EVERY invoice with a cancelation request, yet the tickets that get opened in the WHMCS billing panel get deleted a day later, however I have tickets in there that I have opened by use of the ticket insertion form that have stayed - none of which were ever answered.
The latest ticket information-
Department:Billing And Invoicing
Subject:The Second Time...
It's still open without a reply.
I have put tickets into their Kayako system as well (They have two support systems, I would assume its due to poor management of their company). One of which was answered, with simply the output of `uname -a` on some server somewhere with my name as the hostname.
I than have attempted to reach anyone via livechat at [url]they constantly tell me that I am not allowed to speak to anyone until I pay my bills up to current (now remember, I have NEVER ordered anything from them, they don't even have valid information on file). Just tonight I demanded that I required to speak to a billing agent or I would be pressing harrasment charges against them for the 23 emails I have recieved in 3 months from them trying to extort money from me. They than banned me from their LiveChat software.
I have no idea what to do at this point, they are just sending me bills every month. I mark it as spam, but its frustrating to have a company trying to extort money from me on a very regular basis.
Network Solutions Monkey Buisness
My boss sent me a link to a story about Network Solutions scamming people into paying their inflated rates for domain registration. I don't know if this has been covered here before, but i thought I would spread the word just in case. There is already a discussion on it on Sitepoint.
Beware Zenex5ive Or PixelFX Solutions
Well here is our 1 month review of Zenex5ive.
We ordered one of there 1st month free servers origionally to begin selling VPS's quickly realised it was no good for this as it was too small and located in the Atlanta facility. (GNAX) Anyway we went ahead and ordered a big system at the price of $360/per month.
Our origional small order being free we couldnt grumble too much however when we asked for information such as an ETA all we ever got was arrogance, along the lines of "It will be done when its done" and this such attitude. When we ordered the larger one we run into an issue with PayPal freezing our account due to an incoming fraudulent transaction, 2 Days later i paid for the server again out of my pocket and all was setup. (6 Days after Order was made).
We then asked for additional IP Space and RAM for the system provided them with ARIN justification etc as requested and followed the rules all the way along.
When we realised we could buy for much less at FDC Servers direct we then began buying from them, by now we were ordering 2x Large systems per week! This seemed to make the attitude of the rep of Zenex5ive get even worse still. After the downtime at FDC the other day we decided enough was enough after investing alot of money ourselves to move into our Own Facility it would seem a Jeliously fued would start as Zenex5ive Decided that he would terminate our server (1 Day after Payment due date) we had every intention of paying the final invoice and sticking to the terms of service at Zenex. This sparked an MSN Convosation, he terminated the server THEN sent me a message on MSN which read exactly "When will your invoice be paid".
At this point i invited the owner of Zenex5ive into a convosation with my business partner (As with all legitimate business you would have both partners present at the time of any major changes or discussions) He didnt seem to like this and began with personal insults. Below quoted from an MSN Chat Log:
Originally Posted by Zenex
i am not a kid like you. i got better things to do.
Originally Posted by Zenex
sure, i will make sure to post this in WHT about you guys running scam
Not sure where this come from?
I have no idea why the insults suddenly arrised, My business partner put it strait to the owner of Zenex5ive that there attitude stinks. This is nothing to hide at the end of the day if he wants to run a successful business then he will have to keep up with it and not let his personal attitude reflect onto his customers.
Due to this we have now declined to pay the invoice and are seeking legal advise. Luckily we was planning on leaving and had backed everything up just this morning so a small setback but nothing major to us.
If you would like Zenex5ive Services visit FDC Servers or GNAX Direct. You get it cheaper and the service is MUCH better.
Also when FDC Lost the routers this week Zenex5ive replied to my message on MSN Asking if he knew of the downtime "Yeh theres a router down there isnt an ETA" and didnt answer any further questions i asked.
AYK Solutions 3 Month Review
I recently took over a site and needed to have a dedicated server for it to handle it. I decided to use AYK Solutions (AYK from now on), the same host the site was currently using but purchased a more powerful server. The previous owner said that AYK had very good support and he generally didn't have any problems except for the fact his server could not handle the traffic.
AYK was having a deal at their Florida location for a Quad Core upgrade and free gig of ram. Deciding it was worth it, I ordered a new server.
AYK implements a verification process where you have to scan your Credit Card (and suggests blocking out all the sensitive information) and fax/email it to them. I did this and sent it to them and waited for the server to go up. After waiting a day, I asked for an update to see if there were any problems. They responded in 4 minutes! The documents were good and they will inform me when the server is set up.
As with any good deal that gets posted around, people tend to leap on it sometimes causing an unanticipated response. After 3 days, the standard time they said it would take to have the servers up, they contacted me and stated that they had too many orders and needed more time to set mine up (I'm paraphrasing of course). They stated it would be up in 48 hours. The next day I got an email stating the server was up and ready for use.
Now, the old owner of the site was using CPanel and I purchased CPanel so that it could do an easy transfer from server to server. He gave AYK the information to access his server and they initiated the transfer. We ran into a few hitches here. Along with the purchase of a server, they offer the option to harden it. The hardening process changed some of the standard ports so when they tried to do the transfer, it failed.
They contacted me and I provided the information they needed. This was resolved quickly and the transfer was done.
I ran into a few issues at launch. These issues were generally mine of course but AYK has shown themselves to be very helpful and to do things with record speed so I figured they would have a better chance of figuring them out than I would. Some of the components required to run the site weren't installed on my server (mostly to do with PHP). I sent a quick ticket to AYK to ask them what was wrong. The ticket was responded to in 15 minutes for more information (server login, error message, etc) and resolved in less than 3 hours.
The server is approximately 3 months old now. The site is running smoothly (although I haven't worked on it as much as I had hoped). I am working on several other projects on the same server and haven't had issues with any slow down, speed or reliability issues. The support is bearing on the word "perfect" if such a thing is possible. I can honestly say that I have no complaints whatsoever concerning AYK.
I'm very happy with them and would highly recommend them to anyone.
Overall Rating: 10/10
Speed and Bandwidth: 10/10
Server Outage At Network Solutions
I'm kind of annoyed. Not so much the server outage; I know those happen.
What is annoying me is the inability to get anyone on the phone.
I've been calling each of their 4 numbers in succession for the last 45 minutes. Finally connected with someone who has no idea what's going on, only that it is allegedly affecting their entire customer base. Man, if you're not going to answer the phone, at least put on a voice message, or maybe a banner on your Account Manager page.
their site didn't go down, just the ones they are hosting.
I'm a newbie at this so, for the vets, if you are experiencing a server outage, how long do you give your hosting company to give you an answer before getting "assertive" on the phone.
It's not a big deal to me since currently I only use my site for email. However, there must be some folks losing a bit of cash by being out of commission for an extended period of time.
Has Something Happened To Millenium Data Solutions
My friend has been using them since 2004, but he said that they closed up shop about 2 weeks ago.
Site is still there, but phones are disconnected, emails don't work.. and they changed DNS so that he can't even get into his admin panel...
I tried doing a google search on them, but they've saturated the net w/their name so much that all I see are ads everywhere.
DELL Blade And Storage Solutions
I am thinking on using dell blade and storage solutions for my servers.
I am interested in installing FreeBSD in blade servers and storage solutions.
I am thinking on using blade system for load balancing and storage solution for information security/base.
Is it possible to use FreeBSD in blade servers.
My second question would be, is it possible to connect storage solution to freebsd setups as a hdd.
I want to use blade servers as a computing power and storage solution as hdd.
With this way, i believe it will be possible to extend storage and servers easly.
More Storage Solutions For Audio Files
we're LearnOutLoud and we're currently running out of space on our 1.2 terabyte server filled up 90% with audio files. We'll be expanding in the coming years with the audio files that we'll be adding and we're looking for the best option for storing our audio files.
We're talking with our ISP about getting an 8 drive chassey with 8 500GB drives for a total of 4.0 terabytes with a RAID setup giving us about 3.5 terabytes to work with. It will cost us in the $3000-$5000 range and we're just not sure if we want to put that up at the moment, as this growth will be over time and we may not even need all this space.
What we'll be storing on this new server would be just audio files (audio books that are purchased on our site). They are not accessed very heavily so we don't need to concern ourselves too much with processing speed or bandwidth.
We're looking into some other solutions for storage such as Amazon S3, Media Temple, and some other ones. We don't need a lightning fast expensive content delivery network like Limelight Networks, as their storage costs are way too much. We want something we can grow and pay as we grow.
High-End Complex Hosting Solutions
Other than Rackspace, can the good folks here recommend some data-centers that have experience in handling the following solutions:
SAN (F/C, 10Gbps), 9TB usable capacity, complete redundancy, and real-time mirroring to an additional SAN in a separate geographic location.
redundant Brocade SAN switches
Servers: Quad processors, quad core, 48GB RAM, 8x146GB SAS Drives, multiple 1Gbps NICs
VMWare installations and handling.
Load balancers (preferably Brocade)
Dedicated L3 switches
I'm not just looking at providing this, but someone who can truly manage it 24/7 - management from VMWare and SAN perspective.
I saw some niche datacenters, but ran into the following problems:
(a) singular location.
(b) support for VMWare and SAN provided during business hours only
(c) no prior experience in real-time SAN replication / VMWare, Oracle/MS-SQL Replication.
Review: Rageki Web Hosting Solutions
I have been with Rageki Web Hosting Solutions since the beginning of July and have had no problems at all.
The owner is great and if downtime occurs for some uncontrollable reason he is fast to keep customers informed via email.
I am happy with the use of Direct Admin for management as it provides a light and robust way to manage your websites.
Rageki Web Hosting Solutions also provides very reasonably priced plans great for those looking for entry level or more advanced hosting solutions alike.
Again all I have is Praise for Rageki and I recommend if you are in the market for a new host that you give them a try.
Green Energy Web Solutions Or Proposals
finding out about any web / internet use that involves being powered by some form of green energy, i.e. host servers running on renewable energy.
There doesn't seem to be much info out there that I can find and it probably doesn't exisit but any leads would be appreciated.
Also, if anyone has any ideas on how green energy could be used in connection with the web I'd be interested to hear.
Network Solutions Offers VPS Hosting
the original domain registrar itself finally joins the VPS fray. Just saw this on their website:
After roughly a year or so (I think) of offering the hosting we all know, looks like they've finally decided it's time to take the next step.
(to think I'll be moving my domain name away from them next month...)
Network Solutions Shared Hosting Hacked - And How To Fix It
Just wanted to share my experiences with you once again. There are a select number of companies on this planet that really seem to go out of the way to be obnoxiously bad at their jobs. Comcast, AIG, United Airlines - the familiar litany. Well, my experience with online hosting would put Network Solutions right up there with those in competition for the title 'Worst Company in America.'
Here's the current problem. Yesterday, May 14, 2009, at about 6:00AM, one of my users reported that my site had come up with a malware/virus alert on his computer. This was odd, as I am not a malware host. Further, my work computer had been infected the day before, though I had only visited reputable news sites; and my own site.
Lo and behold, upon investigation I found that my site had been hacked to carry the FakeAlert-CL trojan, which had the effect of causing my computer to pretend it had been badly hacked to get me to buy some spurious anti-virus software. Essentially, buying "protection" in the Mafia sense.
Luckily for me, this is not my first rodeo with Network Solutions' laughable excuse for security. This exact same thing had happened 18 months or so ago. I realized then that a worm had infected NS's shared hosting servers, and had changed every file with "index" anywhere in the title to include an < iframe > tag linking to a malware site (from which the computer would be infected).
So here's my workaround. I downloaded and repaired the three index files which control my site. I then deleted the infected files, and re-uploaded clean ones. Being prudent, and having experience with this, I also uploaded *backup* copies with different file names. This proved wise. NS has now been hacked 3 times in the last 18 hours in the exact same way. Each time I get hacked again, I simply delete the infected 'index' file and rename my backup to replace it, then upload a new backup for later use.
Some notes: this has affected my entire Movable Type system by corrupting the templates. However, it attacks only the base index.php file; if you simply fix that one file, then rebuild your Movable Type database, the offending code snippet will be removed. Secondarily, some sections of my site (my bulletin board, for instance) do not have 'index' in the title of their operative files. If I could remove every index file from my site and rename them, I would, but unfortunately too many of the components are hard-wired for that name. Finally, I tried CHMODing the index files to 444, which should have prevented even an Administrator from overwriting or changing them, but it had no effect.
So, back to NS. I contacted a person from NS' marketing department (who contacted me after I posted a previous complaint on this board) and let him know that I had been hacked. He told me he was referring me to "third level support" (meaning what? they speak better English?). I have since been hacked twice more, and have emailed this same PR guy both times. The last time I asked for a phone call; no shock, I have not yet heard back. Maybe this post will prompt a response.
At any rate, to those of you experiencing this with Network Solutions, hopefully my solution will help you. To those of you considering a hosting provider, DO NOT CHOOSE NETWORK SOLUTIONS.
Wincache Solutions For Windows Based Plesk VPS?
I am planning to move this moodle installation
to this one
However as you may have noticed the second one runs very slow.
On the first one I am using Microsoft's Wincache, however on the second
one I am not using any cache solution as it seems that Wincache does not work.
I tried to follow the following instructions
but all I got was this FastCGI Error message "Error Number: -1073741819 (0xc0000005)"
So I was wondering if someone can recommend me any alternative solution
Backup Solutions - Compressing Partition & Transfer
I administer a busy forum and require a best backup solution.
(Servers are clustered and running Debian Etch)
Currently when backup script packs the whole partition using command:
tar cvzf /backup/webroot/webroot-(today's-date).tar.gz /webroot
But, this causes huge load on to the server and the whole website becomes unavailable during this time.
Since the number of files is huge, it takes around 10-15min for it to finish.
Now, I need another software or a way to limit tar's load on to the system so that the website doesn't go down during the backup process.
(dd would work as /webroot has it's own partition but I'm not sure on how it the load goes with it and also if it works with cron)
Do you know any good solution?
Also, right now all backups are on each server separately.
To clarify, mysql server's backups are on mysql server and actual files' backups are on web server.
As you may have realized, this is very bad as it won't protect me from harddisk failures and hackings.
(Hacker can just delete the whole thing and website will be gone forever...)
So, to prevent them from happening and also for central management of the backups, I got a server just for backups.
Now, I need a way to transfer the backups to it.
What software do you recommend to accomplish this?
(scp, rsync, ncftp, etc...)
Some of you may say R1Soft's CDP is the best but I would like to have that as my last option because I don't want to rely on another company when it comes to backups.
Easiest Automation Of VPS Solutions For Hosting Provider?
I'm doing some research on offering VPS hosting solutions, nothing firm yet as do we start to offer them or not.
So, what are you experiences for as automated as possible VPS hosting offering? Using multiple servers as VPS hosts etc. ready made images etc.
Or am i better of by doing custom tailored my own?
The basic plan is to offer as automated as possible, with minimal support overhead etc. using 2co/paypal/moneybookers subscriptions etc. basicly as simple, and yet as powerfull as possible. Sounds like custom tailored system is the best option.
How about just the server backend only automation wise?
Virtual Private Server (VPS) - Installed By Ourself Or Ready Solutions ?
we have any server with isp, really perfect service and support.
but now we need to buy 1 server with vps solutions and our isp not offer this solutions.
The support have said that we must buy not managed server and install by ourself.
Now we are not sure if better to buy unmanaged and searc expert to install vps OR buy serve with vps solutions from other isp.
What do you think about this?
Speedtest File From Ecatel.net And Rackgo.net
i got some nice offers for Colocation with them.
Now i want to test the network from both of them.
Ecatel provides some testfiles on [url] but the speed vary from 500kbs to 12mb/s depending on daytime to diff. servers in Europe (DE, FR, LU)
They told me, its because the fileserver seems busy with other stuff/processes sometimes.
If you are Ecatel Customer, could you please provide a testfile on a 100mbit dedicated uplink to me?
I signed up for hostinguk.net windows VPS with plesk. Maybe I will need managed dedicated server with sql server.
Can someone tell me about this hosting provider:
4. ...other experience with them
We have had two websites hosted with databasepower.net since 2003 but since yesterday afternoon both have been down.
When you check their own website that is also down!
Their telephone numbers are all failing and emails not being returned.
Anyone have any news?
Our businesses are wholly web based and during these hard times we cannot afford to have all website traffic and worse, all email contact dead!
Worse still is that with us having been with them for so many years, they are also our domain registrars!
How can we even change web hosts without EPP codes?
I come here with my review on Santrex.net, before I thought of creating this thread i've read some reviews that were already against Santrex, and I come to share my bad experience with them.
Alright, It all started off in August when I purchased one of their UK VPS', for five days I received an uninterrupted and overall good service, but after them five days thats when problems started to occur, litterally every day I was experiencing downtime, therefore I created tickets concerning the downtimes, out of the 11 tickets i've made 6 of them gave me the answer that there were "troublemakers" on the UK node and therefore caused the node to crash but after experiencing 1 months worth of downtime i've started to get annoyed and made a complaint, and the reply that I received was that the UK node wasn't experiencing downtime because of the "troublemakers" but instead hardware problems and it would be fixed soon.
So I waited for the node to be fixed and a few days after they replied saying its now fixed, but what happens after? In a short amount of time, around 20 hours to be exact the same thing started to happen again with the downtimes and this carried on happening for the next couple of days until I completly ditched the VPS and made a complaint that I wanted to be moved to another node.
So we agree'd on moving to their France node and all my files from the UK node to be transferred, I myself also made a backup just incase there were any problems even though I knew that if there was a problem I wouldn't be able to upload the backup due to a large file size and I was right, there were problems them transferring my files, and apparently they lost the backup and them blamed me because they asked me to make a backup which I did and even though I told them I would not be able to upload the backup due to the size of the backup.
So we started to argue about the backup and got fed up and requested a refund as I was left with a useless VPS and most likely bad service still as I heard that other members on this forum experienced problems on their France node too.
They directed me to their TOS where it says that they don't give out refunds so I was left nothing, and had to put up with this K Kook guys sarcastic replies to my tickets for 3 months.
And then they terminated my account for using minor abuse to him which I don't care about as the VPS at the end of the day was useless to be afterall.
To conclude, with many of my experiences with web services this has got to be the worst one yet as many others can back me up too.
P.S: Although this is my first post, I roughly joined here the same time I purchased the VPS on Santrex, and hopefully will bring some more reviews on some other webhosts.
Anyone Using Directspace.net
I start using directspace.net just few days ago.
My dedicate server hang up while I was setting up and I sent a reboot request with emergency flag.
It has been almost 5 hours but they haven't done anything so far. I called their 1800 phone number but no one answer it.
Is there anyone using their service? Just wondering what is the expected time to get a support from them?