Anybody Had Bad Experiance With VT6 Support

May 2, 2008

Iv herd a few good things about VT6 on here so I thought id give them a try but so far I'm not very impressed! Their support takes days to respond and when they do eventually respond its not with any sort of meaningful answer half the time. I'm on their extreme account. Iv had better support from shared hosting costing less than half as much!

I have a couple of questions about how cpanel is meant to work. I have one main domain on my account and 4 add on domains added on with their own folders. Now are these add on domains supposed to be controlled by the main cpanel account page? because I was having trouble deleting files with the file manager. It was saying that I had deleted the files but when i accessed the account via ftp they were all still their and had not been deleted. And what was showing in ftp was what you could access with the web browser. I then discovered that I could log in to each sub domain in cpanel as if it was on it own separate account. So i have a completely different cpanal control page for each addon domain surly this cannot be correct? I was able to delete the files I was trying to delete by logging into that particular domain names own cpanal like so

I can do this with each of my addon domains is this correct?

Also is their anyway to edit the php.ini file in cpanel? I simply need to make the session save path writable.

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Atechosting, Bad Experiance

Jul 11, 2008

I had my site with for 7 monthes, but suddenly the site went down for about 1 week, so I moved to

I have signed up for a month, but unfortunately, after one week only, my site went down, just 15 hours ago

I can't access the site, cPanel, Mysql databases, or even their site, atechosing

I'm in a real need for a reliable shared hosting company

is there anyone can recommend a reliable host,

I don't need much storage space or bandwidth

2 gigs space, 20 - 30 g bandwidth are enough

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Any Experiance With Limestone

Dec 5, 2008

I am planning to buy server from Limestone. Does anybody has experiance with them?

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Experiance From Virtuoso Net Solutions Inc

Aug 1, 2007

this company is terrible! what a way to treat customers or potential customers, so much for good customer service or even so so customer service, these guys are just plain aweful!

I really wonder how a company like this stays around!

Checkout the convo. between myself and Chad over there at Virtuoso. I am pimpbucks.


From: PimpBucks []
Sent: Wednesday, August 01, 2007 2:33 PM
To: Sales
Subject: Re: Virtuoso Net Solutions Inc : Order Details

You are WAY to funny.. I expect my money back within 24 hrs! Or I will report YOU for spam, harassment and credit card theft.

On 1-Aug-07, at 2:32 PM, Sales wrote:

I have reported you for spam, harassment and fraud. Your IP has been reported
for harassment

Do not contact us ever again

From: PimpBucks []
Sent: Wednesday, August 01, 2007 2:31 PM
To: Sales
Subject: Re: Virtuoso Net Solutions Inc : Order Details

fine you go ahead and report a perfectly good credit card you moron, report me to the authorities too!

I unfortunatly read about you AFTER i signed up.

If the money isn't back on my card by tomorrow I will be processing a chargeback.

On 1-Aug-07, at 2:27 PM, Sales wrote:

If we’re so bad why did you both sign up?

We’ll be reporting this to the actual bank as fraud.

I suggest you work on your social skills and refrain from your childish vulgar language.

Any further emails will result in reporting you to proper authority.

From: PimpBucks []
Sent: Wednesday, August 01, 2007 2:26 PM
To: Sales
Subject: Re: Virtuoso Net Solutions Inc : Order Details

holly **** you really do need to work on your social skills. I thought it said bank NAME! Those posts about you and your company over at webhosttalking are 100% correct, your a dick head thru and thru.

On 1-Aug-07, at 2:21 PM, Sales wrote:

It was already marked “fraud” therefore it was not charged.

You could have explained why you inputted epassporte as bank phone number,. but you did not so therefore this is fraud

From: PimpBucks []
Sent: Wednesday, August 01, 2007 2:20 PM
To: Sales
Subject: Re: Virtuoso Net Solutions Inc : Order Details

refund my card then.. its not fraud at all.. but i expect a full refund!!!!

On 1-Aug-07, at 1:15 PM, Sales wrote:

This was marked as fraud due to the following reasons:

Credit card bank phone number provided: epassporte

Billing address is California. IP address used to purchase is from Canada

Domain shows up as another owner, not matching billing card first/last name.

To correct these factors, you must provide a valid bank phone number which you should have done originally.

From: Pimp Bucks []
Sent: Wednesday, August 01, 2007 11:23 AM
Subject: Re: Virtuoso Net Solutions Inc : Order Details

Wondering how much longer until the account is setup.

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Mar 13, 2008

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Jul 12, 2008

I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.

I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.

So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments

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Nov 23, 2008

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They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.

So far I'm very disappointed of Hivelocity support.

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Nov 7, 2008

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Aug 18, 2007

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Jun 1, 2007

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Aug 4, 2006

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Nov 25, 2008

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Oct 27, 2008

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Can you help me?

Need More Power?!PersianWhois.Com

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Sep 29, 2009

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Could it be that he or she dsnt want to lose customers thats the way i think it.

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Jul 31, 2008

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I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.

LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.

Took a while to work through it but it's up and running and I'm a happy camper.

That's why I've had my server with them going on 3 years now.

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3 Rsync


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Jan 18, 2009

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Apr 2, 2009

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therir vps & vps controlpancel I very like it,but the support is too... slow

the ticket is :


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Feb 13, 2009

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The sites hosted on the old server are working fine with NO ERRORS OR PROBLEMS!

Some sites have transfered and all work fine like mySQL, mail, viewing images, flash etc. But some of the sites have some errors like [url]can`t connect to database i have transfer the site automatically from WHM transfers option and manyaly creating full backup and then restoring to the new server and all the time i get the same message, the problem is not just with joomla i have problem with [url]forum PHPBB3 forum i have already transfered joomla and phpbb3 site from the old to the new server ( and ) and all works fine on but with the user tehnolog mysql do not work like they should i have.

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Sep 7, 2008

Stay away from I signed up for the $10 a year special and without checking into the company and I went ahead and registered on August 16, 2008. A couple weeks went by and I wanted to change some information and domain on my website and they wouldn’t let me delete that account and reopen. The reason was is I wanted to reset the stats and other information so they wouldn’t show up on my domain.

Anyway, the support is horrible. All they want to do is make excuses. The website clearly says that if you are unhappy with our service within 30 days you can get a refund. No questions asked. I have been in email for almost a week regarding this issue.

I sent a Billing ticket on September 3, 2008 and to this day… No reply. I called the 866 number… No reply… I try to use the support chat on the website… No Reply! Used the Support Ticket and they won’t help. I used the member forum… It ended up in war with other users. I finally go a hold of someone yesterday and they couldn’t help me because he was a support team member and I needed to talk to billing.

I asked for the Owner and this person told me he was off until Tuesday. I know it is just $10 but I feel like they are falsely advertising the 30 day money back guarantee.

In each of these tickets that I sent I asked to have my account deleted and canceled.

They still haven’t honored my request for that. I also demanded a refund of my $10 and still haven’t responded.

I tried to catch the website and now it is down. It has been in this state since 0200 EST.

Stay away from…

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