Iv herd a few good things about VT6 on here so I thought id give them a try but so far I'm not very impressed! Their support takes days to respond and when they do eventually respond its not with any sort of meaningful answer half the time. I'm on their extreme account. Iv had better support from shared hosting costing less than half as much!
I have a couple of questions about how cpanel is meant to work. I have one main domain on my account and 4 add on domains added on with their own folders. Now are these add on domains supposed to be controlled by the main cpanel account page? because I was having trouble deleting files with the file manager. It was saying that I had deleted the files but when i accessed the account via ftp they were all still their and had not been deleted. And what was showing in ftp was what you could access with the web browser. I then discovered that I could log in to each sub domain in cpanel as if it was on it own separate account. So i have a completely different cpanal control page for each addon domain surly this cannot be correct? I was able to delete the files I was trying to delete by logging into that particular domain names own cpanal like so
I can do this with each of my addon domains is this correct?
Also is their anyway to edit the php.ini file in cpanel? I simply need to make the session save path writable.
this company is terrible! what a way to treat customers or potential customers, so much for good customer service or even so so customer service, these guys are just plain aweful!
I really wonder how a company like this stays around!
Checkout the convo. between myself and Chad over there at Virtuoso. I am pimpbucks.
From: PimpBucks [mailto:email@example.com] Sent: Wednesday, August 01, 2007 2:33 PM To: Sales Subject: Re: Virtuoso Net Solutions Inc : Order Details
You are WAY to funny.. I expect my money back within 24 hrs! Or I will report YOU for spam, harassment and credit card theft.
On 1-Aug-07, at 2:32 PM, Sales wrote:
I have reported you for spam, harassment and fraud. Your IP has been reported for harassment
Do not contact us ever again
From: PimpBucks [mailto:firstname.lastname@example.org] Sent: Wednesday, August 01, 2007 2:31 PM To: Sales Subject: Re: Virtuoso Net Solutions Inc : Order Details
fine you go ahead and report a perfectly good credit card you moron, report me to the authorities too!
I unfortunatly read about you AFTER i signed up.
If the money isn't back on my card by tomorrow I will be processing a chargeback.
On 1-Aug-07, at 2:27 PM, Sales wrote:
If we’re so bad why did you both sign up?
We’ll be reporting this to the actual bank as fraud.
I suggest you work on your social skills and refrain from your childish vulgar language.
Any further emails will result in reporting you to proper authority.
From: PimpBucks [mailto:email@example.com] Sent: Wednesday, August 01, 2007 2:26 PM To: Sales Subject: Re: Virtuoso Net Solutions Inc : Order Details
holly **** you really do need to work on your social skills. I thought it said bank NAME! Those posts about you and your company over at webhosttalking are 100% correct, your a dick head thru and thru.
On 1-Aug-07, at 2:21 PM, Sales wrote:
It was already marked “fraud” therefore it was not charged.
You could have explained why you inputted epassporte as bank phone number,. but you did not so therefore this is fraud
From: PimpBucks [mailto:firstname.lastname@example.org] Sent: Wednesday, August 01, 2007 2:20 PM To: Sales Subject: Re: Virtuoso Net Solutions Inc : Order Details
refund my card then.. its not fraud at all.. but i expect a full refund!!!!
On 1-Aug-07, at 1:15 PM, Sales wrote:
This was marked as fraud due to the following reasons:
Credit card bank phone number provided: epassporte
Billing address is California. IP address used to purchase is from Canada
Domain thetictoc.com shows up as another owner, not matching billing card first/last name.
To correct these factors, you must provide a valid bank phone number which you should have done originally.
From: Pimp Bucks [mailto:email@example.com] Sent: Wednesday, August 01, 2007 11:23 AM To: firstname.lastname@example.org Subject: Re: Virtuoso Net Solutions Inc : Order Details
Wondering how much longer until the account is setup.
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer Overall support satisfaction - any other comments
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
I want to buy a hosting service with following feature
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
I'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
I have order VPS from VPSVille UK base data center CPanel 4 VPS plan. i have old VPS server with Cpanel too and i have try to transfer few Accounts from the old one to the new vps from VPSVille.
The sites hosted on the old server are working fine with NO ERRORS OR PROBLEMS!
Some sites have transfered and all work fine like mySQL, mail, viewing images, flash etc. But some of the sites have some errors like [url]can`t connect to database i have transfer the site automatically from WHM transfers option and manyaly creating full backup and then restoring to the new server and all the time i get the same message, the problem is not just with joomla i have problem with [url]forum PHPBB3 forum i have already transfered joomla and phpbb3 site from the old to the new server ( romanticni.com.mk and forum.romanticni.com.mk ) and all works fine on but with the user tehnolog mysql do not work like they should i have.
Additionally i have transfer [url]and on the user account paffi i can`t view any hosted image i have try to upload new images from my HDD not and i can`t view them too, Mysql is working on paffi but i cant view images. when i try to open any image i get this screen: [url]for example
User accounts paffi and tahnolog are hosted on the same old VPS and the bout f them work fine there.
I have try to contact VPSVille support and they just escape from helping me saying like i need to contact my old host because my sites do not work, i need to contact webmaster etc, etc.
Stay away from Hostsimplex.com. I signed up for the $10 a year special and without checking into the company and I went ahead and registered on August 16, 2008. A couple weeks went by and I wanted to change some information and domain on my website and they wouldn’t let me delete that account and reopen. The reason was is I wanted to reset the stats and other information so they wouldn’t show up on my domain.
Anyway, the support is horrible. All they want to do is make excuses. The website clearly says that if you are unhappy with our service within 30 days you can get a refund. No questions asked. I have been in email for almost a week regarding this issue.
I sent a Billing ticket on September 3, 2008 and to this day… No reply. I called the 866 number… No reply… I try to use the support chat on the website… No Reply! Used the Support Ticket and they won’t help. I used the member forum… It ended up in war with other users. I finally go a hold of someone yesterday and they couldn’t help me because he was a support team member and I needed to talk to billing.
I asked for the Owner and this person told me he was off until Tuesday. I know it is just $10 but I feel like they are falsely advertising the 30 day money back guarantee.
In each of these tickets that I sent I asked to have my account deleted and canceled.
They still haven’t honored my request for that. I also demanded a refund of my $10 and still haven’t responded.
I tried to catch the website and now it is down. It has been in this state since 0200 EST.
EuroSrv has the worst support. I asked them to do 1 simple thing there saying that My password doesn't work and i never even logged into the vps. They got in and they said wait 1-2 hours. If i wanted to wait 1-2 hours i would of installed that crap my self. They still never installed it after 14 hours.