anyone know of any company with fast response time? (5-30minute no matter what time of the day it is, and maybe even guaranteed in some way?)
i have 3 different server at 3 different provider for redundancy and backup purpose and on top of that have also try 3 other hosting company but seem like support is hit and miss depending on time sometime waiting 4-8+ hours for a response.
Do you know any dedicated company that has very fast response time when contacted regarding server problems (bw slowdown, server not responding, etc.). I need really prompt support, best would be if techical support is available through live chat. Also, I dont need live chat like I experienced with some companies, in which 90% of the time they tell you please e-mail support@xxxx.xxx for help. And then I wait 6 hours for support to reply. I want company which will take server down/server slowdown very seriously and start resolving the issue within 15 minutes. Does support like this even exists, ?
Also, can you tell me in terms of responsivenes which is best (if you have server in one of these companies, what was their average response time):
HiVelocity, FDC, AlphaRed, any other company with good bandwidth offers. I need 20Mbps unmetered (or 100Mbps shared unmetered), or 6000 Gb outgoing bw.
Recently my VPS was not accessable when browsing to sites hosted on it. I noticed it and so did members of a forum hosted on the VPS.
I did a traceroute:
11 27 ms 27 ms 27 ms i-9-0.sydp-core01.net.reach.com [202.84.221.89]
12 180 ms 180 ms 180 ms i-3-0.wil-core03.net.reach.com [202.84.140.29]
13 180 ms 180 ms 191 ms i-3-4.wil03.net.reach.com [202.84.251.162]
14 180 ms 181 ms 181 ms assign.net.reach.com [134.159.63.66]
15 854 ms 261 ms * t3-2.mpd01.lax01.atlas.cogentco.com [154.54.3.141]
16 192 ms 192 ms 193 ms t7-1.mpd02.sfo01.atlas.cogentco.com [154.54.6.30]
17 193 ms 192 ms 193 ms t4-1.mpd01.sjc05.atlas.cogentco.com [154.54.6.70]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
Those tracert's were timing out just before (one hop) they got to
18 193 ms 193 ms 192 ms Managed_Solutions_Group.demarc.cogentco.com [
19 193 ms 192 ms 196 ms vz07-ca.privatesystems.net [205.209.146.207]
The last one I assume is the node of my host and one hop before it gets to my vps.
So, if I received a response (almost an hour after submitting) from support that "I'm not seeing any issues with your VPS currently. From the trace route you have provided, it would appears that there is an issue along your ISPs connection. Please contact them for further assistance."...
Would you agree it's an ISP issue or network issue at the data center? I believe it's not an ISP issue and that I received an inaccurate and unacceptable response.
10 days ago, I require volumedrive.com assign another ip to my server.
Yestoday, I ask them again.
I hope donnot need another 10 days.
What is the average support ticket response time for your managed vps host? I know the time will vary depending on what is to be done. But what I am asking is the time for looking into some system parameters or some minor tweaking or just a general information question.
I am happy with KH since they are pretty fast in answering. Usually, my tickets get responded within 20-30 mins. But, when your tail is on fire, even 30 minutes seems to be eternity .
I currently run a website which is hosted with storminternet.co.uk and, while I can't fault their reliability, the (lack of) performance is undermining the usefulnes of the website.
Key features of the website are:
- completely MySQL/PHP driven so the host needs MySQL support and processor power . Some of the MySQL queries are fairly complex and call upon multiple tables of large datasets.
- monthly bandwidth is much less of an issue than speed (if that's not an oxymoron) as the number of visitors is currently <250/day.
- most if not all of the visitors are from the UK
In terms of budget I would be willing to go £150+/year if the service was top quality.
I need a dedicated server sometime in the future and I was wondering if I should use Virtuozzo or Hypervm and how much can I get a dual core or quad core with good support? Thank you for your time.
View 1 Replies View RelatedIf you need a hosting provider, reliable with logical prices and fantastic support then you should consider SoftSysHosting.com
I'm developing web sites since 1995 and through all these years I have changed many hosting companies always looking the best for my clients. BUT what are the basic 2 critical factors for a website?
1) Reliability -stability - fast loading
2) Excellent support staff.
SoftSystHosting.com has also logical prices for Windows2008 hosting needs.
Whenever I needed to open a new ticket during the process of domain transfer I always was getting a reply in minutes. Also the support staff is very gentle, experienced and always looking for to satisfy your needs. You need Full Trust for your domain? No problem. Just open a ticket and in 5 minutes you'll have it.
One main reason I left from one of my previous hosting provider was Full Trust. They offered only Medium Trust.
I left also another hosting provider since support system was horrible. I opened a ticket and I wasn't sure when it will be answered. In cases of troubles a complete absense of support may ruin your business. I usally do changes at night or weekend when my clients do not work. What happen if something goes wrong and there is no one at the other side of support to help you? I have faced such situations that the 24x7 support was 8x5.
So if you want to be free from anxiety and have reliable hosting with a fanatical support team, then I suggest you to join SoftSysHosting.com
SoftSysHosting.com Support rocks.
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
Ive order C2D at pacificrack
already pay thru paypal
and it still not delivered
setup server almost 1day?
and pacificrack email no response
limestone,setuping server are only almost 12hours
what happened to pacificrack?
I'd like to ask on how to fix the message below after I checked my domain server at intodns.com which is similar to previous free service dnsstuff.com
DNS servers responded
ERROR: One or more of your nameservers did not respond:
The ones that did not responded are:
63.xxx.xxx.xxx
The IP shown is the second IP of the server in which I assigned to my ns22.domain.com. I'm not sure if this is the reason why some subdomain and even main domain on the server suddenly cannot be access on the internet when it was working already.
my website serving only a piece of the page, but getting a 'bad server response' in the Activity Window of Safari, and CSS and other errors in FireFox, but both browsers rendering only a portion of the page.
What happened? I hadn't made any changes to the site or server in a long time.
Also it seems to be on the server since others are experiencing the same thing.
Oddly, the other virtual hosts running are fine.
on a .eu hosting company with good routing/peering around europe. I have customers all over europe but still wanna save money and centralize to one hosting company.
I am looking for a gigabit uplink but nessesarily i dont need flatrate traffic since we only hit peaks a few times a day..
What are your thoughts on companies providing this kind of service at a fair price?
i have moved my hosting to a new provider and i was wondering what is the quickest way to upload my 500MB files to the new server? Is there anyway i can speed this up like have a dedicated uplink port to my server, or via VPN or something, cos at the moment i have an upload speed of around 10KB/s,
View 5 Replies View Relatedanyone know or can recommended a good and fast host? for share plan
View 14 Replies View RelatedDoes there are a site that compare hosting companies by fast (fast respond and explore)?
View 8 Replies View RelatedIs there a webhost fast enough for providing large files (2.5GB +, going up to 10GB + larger) on my website to users worldwide?
At the moment my website is hosted in the UK and it seems to deliver download speeds of around 650kbps if only one person is downloading at a time. I have tried other web hosts, and their download speeds are never advertised, but have turned out to be even less in practise (e.g. 150kbps)
As I'm hosting large files (e.g. 1GB - 2.5GB - 8.5GB or more) on my website, I need something with unlimited speed. i.e. so that the download speed is limited only by the end user's connection.
Is there anything like this out there? I realise the files are very large in size, but I'd rather keep the process electronic than mail out hundreds of DVDs all the time.
I have recently closed my Linux Developer account with fasthosts due to intermittant latency problems, and rubbish support query turn around, always over 48hours if replied to at all (most of my support queries were never answered unless I actually phoned in about them!)
So is mine an isolated incident or are others out there having the same problem?
I'm probably going to buy a dedicated server at leaseweb.com but I wanted to know from peopl who have experiences if they have fast servers?
View 6 Replies View RelatedI'm planning to host about 10 websites, most of them will be developed on Dotnetnuke (latest version). The most important issue is the speed of the web sites. The pages need to be opened fast. The target audience is located in Istanbul/Turkey, therefore I think the EU-based companies will be better for my requirements.
View 4 Replies View RelatedI have a friend that has a VPS to run a few teamspeaks, he pays good prices,
View 3 Replies View RelatedDoes anyone here know where Fast VPS Nodes Providers are?
View 9 Replies View RelatedWhat's the latest KVM technologies that's easy to use and have fast response time?
View 9 Replies View RelatedFDC Co-location packages include a $600/month package for a 1gp pipe
[url]
It's shared bandwidth, so does anyone know how fast it really is?
I run lighttpd as my webserver, and 5.2.1 worked perfectly. I upgraded to 5.2.4 but when I checked my version, it said "cli". I ran the exact same configure command that I did with 5.2.1, but for some reason it says "cli". I then just ran this config:
'./configure' '--enable-fastcgi' '--enable-discard-path' '--enable-force-cgi-redirect'
And got this error:
collect2: ld returned 1 exit status
make: *** [sapi/cgi/php-cgi] Error 1
When I type php -v from ssh
PHP 4.4.7 (cli) (built: Aug 7 2007 10:12:20)
Copyright (c) 1997-2007 The PHP Group
Zend Engine v1.3.0, Copyright (c) 1998-2004 Zend Technologies
with Zend Extension Manager v1.2.0, Copyright (c) 2003-2006, by Zend Technologies
with Zend Optimizer v3.3.0, Copyright (c) 1998-2007, by Zend Technologies
but from web site phpinfo, there is no zend Opt installed and non of my vbulletin site getting error page that I need to install zend.
I tried reinstall, rebuild but it did not work..
Request response time on my openvz node is very very low!
Load is below than 4 6 5
But ping, http, mysql, ... response time is very low!
I've been trying to get ahold of Awknet (www.awknet.com) Sales sector for about a week now and still no response :-( Does anyone have similar experience? Or maybe Awknet just didn't get my email? :<
View 6 Replies View RelatedI'm using kayako live response and i have about 4 staff members using the win app right now only 2, and my WHM service status is saying that my system is using almost 100% RAM....
View 14 Replies View RelatedAny ideas on what's the average response time there?
Server is down for a whole day. Staff doesn't reply, called but signal is like a "busy" phone all the time. Not sure if this is my telephone operator issue or what.