Dediwebspace No Support
Apr 14, 2008
i ordered a vps from dediwebspace at the begin of january this year. about one month later the server was down. i opened a support ticket but got no further status updates until a i requested them. the interesting thing is that the server obviously never got back online. since one and a half months i wrote 3 to 4 more support tickets - after a day or two they were closed without an answer. one week ago i tried to close my account via the customer portal and have not got a response yet...
i also tried to use the msn and skype contact details which i found here - same thing - no response...
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Nov 22, 2007
I responded to an advert in the offers section on the 10th November and signed up for a UK based VPS from dediwebspace.com. I received an acknowledgment for my order and as it was a Saturday I didn't expect to hear anything util Monday. I was pleasantly surprised to receive my VPS login details the next day. At first all looked good with my new Direct Admin VPS but when I uploaded one of my sites that uses the php function 'gethostbyname' I noticed the VPS was failing to resolve some host names. When I went onto the console I discovered it was failing to lookup any domains hosted on my new VPS. All external domains would resolve but any local domains failed to lookup. The resolv.conf file was empty apart from localhost and in an attempt to fix the problem I entered the IP addresses of the DNS servers for OpenDNS. This did fix the issue but I was still unsure if this was a good idea so logged a call with support. For a whole day I heard nothing and emailed support. I was told that they had been a victim of a spam attack and had never been alerted to my ticket. Once they looked at my ticket, I was surprised to receive a reply that the "server was working fine" when you received it.
A little angry I removed the OpenDNS entries and replied that unless they fixed it, I was moving on. I received a promise that a senior technician would look at it. That ticket was never replied to and was closed without resolution.
The next day the datacentre my VPS was in suffered an outage and I lost access to my VSP for five hours. Enough! I asked for a refund and one was agreed. 72 hours and my money would be refunded.
Then nothing... for days until Saturday the 17th, a week later, I got another response but not what I was expecting.
My VPS had been sold to vt6.co uk. Same server, same login, same problem, just a new owner. No mention of the fact my VPS was supposed to be cancelled and I was supposed to be getting a refund.
However, the fact Vt6 now looked after the box was encouraging. They have a good reputation around here so I emailed them my concerns with the server which was still active and as I had left it when it was run by Dediwebpace. I said that if they could fix it, I would carry on with them. At first they seemed only to pleased to help and promised to have a look. Then a weird change in attitude occurred and I was told that the server was unmanaged and I would have to fix it myself. I was also told that the domain I couldn't resolve had external DNS configured and this was suggested as the root of the problem.
I replied quickly asking them to cancel my VPS.
Two points here:
I am still waiting for a refund from Dediwebspapce.com. I paid them the money so they owe me not Vt6. I am in Paypal dispute with them because they have deleted my billing account and are now not replying to my emails for an update.
Vt6 failed to respond to my reasonable request for support. The machine they inherited from Dediwebspace did have issues with it's DNS. Regardless of where a domain has it's name servers configured, if you add a domain to a machine's local DNS server, you expect it to resolv locally at least on that machine. I've got two other Direct Admin VPS servers and they work perfectly in that manner. I don't expect support on an unmanaged server but I do expect it to be delivered to me in working order.
Based on my experience I would advise caution when contemplating either of these two companies.
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Apr 22, 2008
I purchased a "Complete Reseller" on Sunday 20th April and have still not received any details of my account.
I have attempted to:
Contact via MSN
Contact via Skype
Contact via UK Phone Support
Contact via Support Ticket
All with no luck!
I have just sent them an email but im guessing that will lead down to a dead end as well.
I would like to make use of the 14 Day money back guarantee however since communications is poor so I have started a claim via PayPal. However I am posting this here incase it catches the eye of any of the Dediwebspace support just like they did for other people on this forum.
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Need More Power?!PersianWhois.Com
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the ticket is :
[url]
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Stay away from Hostsimplex.com. I signed up for the $10 a year special and without checking into the company and I went ahead and registered on August 16, 2008. A couple weeks went by and I wanted to change some information and domain on my website and they wouldn’t let me delete that account and reopen. The reason was is I wanted to reset the stats and other information so they wouldn’t show up on my domain.
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Stay away from HostSimplex.com…
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Tickets reffers: 215062 / 616288 / 878226
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