Complete DNS Failure

Sep 1, 2007

first we have, uname -a

Code:
Linux nsa.nullbytehosting.com 2.6.9-55.plus.c4 #1 Sun May 20 10:11:05 EDT 2007 i686 i686 i386 GNU/Linux
this is centos4.5 I believe.

and I have 5 ip addresses.

208.110.67.101 at eth0:0
208.110.67.114 at eth0:1
208.110.67.115 at eth0:2
208.110.67.116 at eth0:3
208.110.67.117 at eth0:4

my problem.

I cannot seem to get my dns working properly.

I am pointing my domain of nullbytehosting.com to ns1.nullbytehosting.com and ns2.nullbytehosting.com and of course , iuse godaddy, and ive configured that part properly.

Ive recently stopped using any control panel software, and started using ssh only.

I can access ns1 and ns2 . nullbytehosting.com just fine.

www. or just plain old nullbytehosting.com and its a no go.

allow me to show you my files.

/etc/resolv.conf

Code:
search nullbytehosting.com
nameserver 208.110.67.101
nameserver 208.110.67.114
/var/named/chroot/etc/named.conf

Code:
//
// named.conf for Red Hat caching-nameserver
//
include "/etc/rndc.key";

controls {
inet 127.0.0.1 allow { localhost; } keys { "rndckey"; };
};

options {
directory "/var/named";
dump-file "/var/named/data/cache_dump.db";
statistics-file "/var/named/data/named_stats.txt";
recursion no;
/*
* If there is a firewall between you and nameservers you want
* to talk to, you might need to uncomment the query-source
* directive below. Previous versions of BIND always asked
* questions using port 53, but BIND 8.1 uses an unprivileged
* port by default.
*/
query-source address * port 53;
multiple-cnames yes;
fetch-glue yes;
};

//
// a caching only nameserver config
//
controls {
inet 127.0.0.1 allow { localhost; } keys { rndckey; };
};

zone "." IN {
type hint;
file "/var/named/named.ca";
};

zone "localdomain" IN {
type master;
file "/var/named/localdomain.zone";
allow-update { none; };
};

zone "localhost" IN {
type master;
file "/var/named/localhost.zone";
allow-update { none; };
};

zone "0.0.127.in-addr.arpa" IN {
type master;
file "/var/named/named.local";
allow-update { none; };
};

zone "0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.ip6.arpa" IN {
type master;
file "/var/named/named.ip6.local";
allow-update { none; };
};

zone "255.in-addr.arpa" IN {
type master;
file "/var/named/named.broadcast";
allow-update { none; };
};

zone "0.in-addr.arpa" IN {
type master;
file "/var/named/named.zero";
allow-update { none; };
};

zone "nsa.nullbytehosting.com" {
type master;
file "/var/named/nsa.nullbytehosting.com.db";
};

zone "nullbytehosting.com" {
type master;
file "/var/named/nullbytehosting.com.db";
};
zone "enigmagroup.org" {
type master;
file "/var/named/enigmagroup.org.db";
};
zone "2020code.com" {
type master;
file "/var/named/2020code.com.db";
};
zone "megansblog.info" {
type master;
file "/var/named/megansblog.info.db";
};

logging {
};
view test {
};
/var/named/nsa.nullbytehosting.com.db

Code:
$TTL 14400
@ 86400 IN SOA ns1.nullbytehosting.com. nullbytehosting.gmail.com. (
2007031502
86400
7200
3600000
86400
)

ns1.nullbytehosting.com. 14400 IN A 208.110.67.101
ns2.nullbytehosting.com. 14400 IN A 208.110.67.114
mail.nullbytehosting.com. 14400 IN A 208.110.67.101
nsa.nullbytehosting.com. 14400 IN A 208.110.67.101
ftp.nullbytehosting.com. 14400 IN A 208.110.67.101
www.nullbytehosting.com. 14400 IN CNAME nullbytehosting.com.
test.nullbytehosting.com. 14400 IN CNAME nullbytehosting.com.
nsa.nullbytehosting.com. 14400 IN MX 0 mail.nullbytehosting.com.
nsa.nullbytehosting.com. 14400 IN NS ns1.nullbytehosting.com.
nsa.nullbytehosting.com. 14400 IN NS ns2.nullbytehosting.com.
nsa.nullbytehosting.com. 14400 IN A 208.110.67.101
/var/named/nullbytehosting.com.db

Code:

$TTL 14400 nullbytehosting.com 14440 IN SOA ns1.nullbytehosting.com. psychomarine.gmail.com. (
2007031601
86400
7200
3600000
86400
)
ns1 14400 IN A 208.110.67.101
ns2 14400 IN A 208.110.67.114
mail 14400 IN A 208.110.67.101
ftp 14400 IN A 208.110.67.101
www 14400 IN CNAME nullbytehosting.com.
nullbytehosting.com. 14400 IN MX 0 mail.nullbytehosting.com.
nullbytehosting.com. 14400 IN NS ns1.nullbytehosting.com.
nullbytehosting.com. 14400 IN NS ns2.nullbytehosting.com.
nullbytehosting.com. 14400 IN A 208.110.67.101
/var/named/named.local

Code:
$TTL 86400
@ IN SOA localhost. root.localhost. (
1997022700 ; Serial
28800 ; Refresh
14400 ; Retry
3600000 ; Expire
86400 ) ; Minimum
IN NS localhost.

1 IN PTR localhost.
/var/named/named.zero

Code:
$TTL 86400
@ IN SOA localhost root (
42 ; serial (d. adams)
3H ; refresh
15M ; retry
1W ; expiry
1D ) ; minimum
IN NS localhost
/var/named/localdomain.zone

Code:
$TTL 86400
@ IN SOA localhost root (
42 ; serial (d. adams)
5M ; refresh
5M ; retry
1W ; expiry
1D ) ; minimum
IN NS localhost
localhost IN A 127.0.0.1
/var/named/named.broadcast

Code:
$TTL 86400
@ IN SOA localhost root (
42 ; serial (d. adams)
3H ; refresh
15M ; retry
1W ; expiry
1D ) ; minimum
IN NS localhost

and finally, here is a list of the files in the /var/named directory.

Code:
/slaves
/chroot
/data

named.broadcast
named.zero
localdomain.zone
named.ca
localhost.zone
named.ip6.local
named.local

nsa.nullbytehosting.com.db
nullbytehosting.com.db
can someone please inform me of why this isnt allowing me to see nullbytehosting.com www.nullbytehosting.com or any sites I point to ns1.nullbytehosting.com or ns2.nullbytehosting.com

clearly accessing
ns1.nullbytehosting.com
ns2.nullbytehosting.com

shows the default page I intend to see, however
nullbytehosting.com
www.nullbytehosting.com
or anyhting like that doesnt exist.

A lookup on the dns tools website, shows alot of errors , that google isnt much help with. everyone has their own way, and none seem to put it all together and work properly.

View 5 Replies


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For example

[root@rbi0403 ~]# ping www.google.com
ping: unknown host www.google.com
[root@rbi0403 ~]#

[root@rbi0407 ~]# ping www.google.com
[root@rbi0407 ~]# traceroute www.google.com
www.google.com: Temporary failure in name resolution
[root@rbi0407 ~]#

[root@rbi0407 ~]# traceroute 209.85.129.147
traceroute to 209.85.129.147 (209.85.129.147), 30 hops max, 40 byte packets
Unable to look up 91.194.90.1: Temporary failure in name resolution
1 91.194.90.1 0.219 ms 1.270 ms 0.197 ms
Unable to look up 93.104.204.33: Temporary failure in name resolution
2 93.104.204.33 0.722 ms 1.703 ms 0.666 ms
Unable to look up 212.18.6.110: Temporary failure in name resolution
3 212.18.6.110 0.637 ms 0.657 ms 1.110 ms
Unable to look up 194.59.190.61: Temporary failure in name resolution
4 194.59.190.61 70.601 ms 69.473 ms 62.710 ms
Unable to look up 66.249.94.86: Temporary failure in name resolution
Unable to look up 66.249.94.88: Temporary failure in name resolution
5 66.249.94.86 2.048 ms 1.984 ms 66.249.94.88 0.705 ms
Unable to look up 209.85.248.249: Temporary failure in name resolution
Unable to look up 72.14.233.107: Temporary failure in name resolution
6 209.85.248.249 9.087 ms 72.14.233.107 9.363 ms 9.954 ms
Unable to look up 72.14.232.203: Temporary failure in name resolution
Unable to look up 72.14.232.165: Temporary failure in name resolution
7 72.14.232.203 8.672 ms 8.370 ms 72.14.232.165 10.434 ms
Unable to look up 72.14.239.170: Temporary failure in name resolution
Unable to look up 72.14.233.210: Temporary failure in name resolution
8 72.14.239.170 14.446 ms 72.14.233.210 12.574 ms 9.609 ms
Unable to look up 209.85.129.147: Temporary failure in name resolution
9 209.85.129.147 10.858 ms 10.048 ms 11.172 ms

[root@rbi0405 ~]# traceroute www.google.com
www.google.com: Temporary failure in name resolution
[root@rbi0405 ~]#

[root@rbi0381 ~]# ping www.google.com
ping: unknown host www.google.com
[root@rbi0381 ~]#

The DNS ip still can be ping if i changed the hostname into numeric ip address

root@rbi0407 ~]# ping 209.85.129.147
PING 209.85.129.147 (209.85.129.147) 56(84) bytes of data.
64 bytes from 209.85.129.147: icmp_seq=1 ttl=55 time=9.56 ms
64 bytes from 209.85.129.147: icmp_seq=2 ttl=55 time=10.7 ms
64 bytes from 209.85.129.147: icmp_seq=3 ttl=55 time=9.79 ms
64 bytes from 209.85.129.147: icmp_seq=4 ttl=55 time=8.05 ms

--- 209.85.129.147 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 8.055/9.541/10.752/0.966 ms
[root@rbi0407 ~]#

However one of my server and still working on nicely with no problems

[root@rbi0419 ~]# ping www.google.com
PING www.l.google.com (209.85.129.103) 56(84) bytes of data.
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=1 ttl=55 time=8.26 ms
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=2 ttl=55 time=9.48 ms
64 bytes from fk-in-f103.1e100.net (209.85.129.103): icmp_seq=3 ttl=55 time=8.05 ms

--- www.l.google.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 1999ms
rtt min/avg/max/mdev = 8.059/8.600/9.480/0.632 ms

[root@rbi0419 ~]# traceroute www.google.com
traceroute to www.google.com (209.85.129.147), 30 hops max, 40 byte packets
1 gw.giga-dns.com (91.194.90.1) 0.323 ms 0.330 ms 0.396 ms
2 host-93-104-204-33.customer.m-online.net (93.104.204.33) 0.692 ms 0.789 ms 0.887 ms
3 ge-1-3-0.rt-inxs.m-online.net (212.18.6.110) 0.756 ms 0.830 ms 0.892 ms
4 inxs.google.com (194.59.190.61) 0.734 ms 0.746 ms 0.777 ms
5 66.249.94.88 (66.249.94.88) 0.740 ms 0.769 ms 0.663 ms
6 209.85.248.249 (209.85.248.249) 8.029 ms 7.998 ms 8.144 ms
7 72.14.232.201 (72.14.232.201) 20.406 ms 20.459 ms 20.498 ms
8 72.14.239.170 (72.14.239.170) 9.985 ms 72.14.233.210 (72.14.233.210) 9.721 ms 9.712 ms
9 fk-in-f147.1e100.net (209.85.129.147) 9.556 ms 9.277 ms 8.074 ms
[root@rbi0419 ~]#

Anyway ticket has been issued to them and still waiting for reply.

Just curious if anybody else face the same problems as i didn't not play around with my DNS servers at all.

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Kernel Failure For A Second Time

May 13, 2008

I have a server with CentOS Enterpise 4.6 using 2.6.9-67ELsmp Kernel

I found that I must update the kernel for security reasons !! so I updated it to 2.6.25.3 ( leatest stable version )

I updated it 2 times but always fail in this server

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1&1.com - Failure In Customer Service

Apr 2, 2008

I am writing this message to share with fellow readers my sincere dissatisfaction and utter disappointment with the low standards and non-performance of customer service at 1&1.com. The following message is a copy of a feedback e-mail that I sent to 1&1 management after cancelling my Dedicated Server. I was a customer since 2005.

----
Dear Sir or Madam:

I am writing to provide you with feedback on my experience with 1&1, and the events and circumstances that led me to cancel my Dedicated Server Package (a "1&1 Managed Server III"). I have been a customer since 2005, and over the course of these past few years, have witnessed the gradual degradation of service, transparency, and accountability by 1&1 customer service and technical support staff.

I purchased a Managed Server because I wanted support personnel to administer my system, so that my business team and I could focus on building and developing content. We design and launch web sites and interactive communities focused around creative topics, and our sites are ultimately very successful and highly active. Upgrades of our server's operating system were often done reactively and late, rather than proactively and positively, at times exposing our server to security holes and performance inefficiencies. However, my real disappointment rests with how your customer service has been managed.

Over the past year, there were complete server outages that lasted several hours at a stretch. When I was aware of these, I would call the 1&1 Customer Service line, via the "dedicated server" 1-800 number that your company had established. What I received was an outsourced call center in India, with absolutely no ability to perform technical or quality maintenance on my server. The customer service representatives were marginally understandable through their thick accents, and were very clearly reading from a script. Their inability to think creatively and adapt solutions to the problems at hand is understandable, even if frustrating; but entirely unacceptable is the fact that, by their own admission on several calls over the past few months, the data center in the United States was unstaffed. Ordinarily, Tier-1 customer service escalates to live Tier-2 and Tier-3 technicians and admins; your customer service department, however, was left lodging help desk tickets into a system that, according to them, would not be checked in days.

In the latest episode, my dedicated server went offline on Friday night. Saturday morning, I was on the phone with your customer service personnel, who told me that the U.S. data center where my server was located was unstaffed on weekends and admins might not be able to get to my issue until Monday morning. They repeatedly offered insulting "scripted" suggestions as to why my server was offline ("perhaps it was my Internet Service Provider?", for example). Finally, they concluded that there was nothing that they could do - not even a remote-reboot, which is now standard in the industry (such as an APC-reboot). All in all, my server was offline for over 20 hours without explanation, with no clear accountability, and with zero communication. When I kept calling, demanding escalation, I finally got through to an admin in the United States, who managed to remote-force-reboot my machine. After I conversed with him briefly, he simply said he did not know why my server went offline.

Our Dedicated Server's system specifications were modest, but still competitive (a Pentium 4, 2 Gigs of RAM machine, with around 500 concurrent MySQL connections on a single site). Our site's system specifications, using out-of-the-box software that we licensed to run our site, should easily have supported thousands of concurrent connections before we needed to upgrade our system. Nevertheless, I specifically paid extra and purchased 1&1's "managed dedicated server" option because I wanted the extra care and attention to our business-critical web sites.

FEEDBACK ITEMS:

To improve upon your business, I recommend three immediate changes.

1. Train Your Customer Service Personnel.

Your Indian/Outsourced customer service appeared generally unfamiliar with both my package (they had to escalate several times, placing me on hold for over 20 minutes at a stretch, before they could conclude that I had a dedicated and managed server), and had been reading from an outdated script that left them uninformed and incompetent to handle even basic queries on system status, server and service readiness, and the functionality of my server. Furthermore, they were completely unsupported by not having any live technical team working during reasonable hours.

2. Staff your U.S. Data Center.

It is astonishing, and horrifying, to me that 1&1 is apparently selling any hosting services, much less dedicated/managed hosting services, on a data center that is apparently not staffed with technicians 24 hours a day, 7 days a week. In my situation, my business-critical server went offline for nearly 24 hours, and there was no one that either I, or your Outsourced/Indian Tier-1 customer support could escalate to in order to get accountability. Furthermore, there was no transparency: there is no number to reach a live human being on-site at the data center, and your Customer Service personnel seemed either unable or unwilling to ask questions to figure out if anyone was in charge on the ground. They concluded to me, on the phone, that the "technicians were home for the weekend". That is entirely unacceptable, and it operates on a level of non-performance that is shocking to me as both a business executive and an organizational manager.

3. Provide full-time, English-speaking, U.S.-based Customer Service.

Your call center in India was staffed with people who, quite frankly, were neither qualified nor competent to handle the concerns of your United States and European customers. When asked questions that deviated from the script that they were reading (you could hear them both typing and flipping pages to try and find the answer), they ended up placing me on hold for long stretches of time. There is zero innovation, and absolutely no adaptability by your customer service at this call center. When this scenario unfolds, there absolutely must be an immediate, Tier-2 customer service personnel that can promptly, professionally, and courteously handle the concerns of your customers, and they should do so in an intelligent, dynamic, innovative fashion. I am extremely patient and forgiving of outsourced and offshore technical solutions, especially since my business leverages a global model similar to most information technology consultancies. I can only imagine the number of clients that your user-unfriendly, backward, and mentally-atrophied customer representatives have cost you. The fact that they are the only customer support you offer before escalation to a (non-existent or absent) technical team is unacceptable, and speaks of a systematic failure in your organizational management and escalation hierarchy structure. Please, for the sake of your future customers, provide a full-time, intelligent, responsive, and communicative U.S.-based customer service team.

CONCLUSION

In closing, I want to reiterate my sadness at having come to the decision to cancel my 1&1 account and close all of my business with your organization. I have been a customer for nearly three years with your company, and have been very patient and understanding of the delays and mismanagement with customer service, especially since it seemed that in previous years, you had an attentive and present technical support team that would resolve matters promptly. However, after the past few months, I have witnessed the apparent absence of any service level agreement to respond to issues, queries, or escalations, the complete incompetence and mismanagement at your outsourced and offshore Indian call-center, and gross non-performance of your technical personnel and utter negligence of your support staff on the data center. Within a matter of moments, I was able to identify a major and large-scale competitor of yours that offered me an enterprise server solution at a U.S.-based data center that was staffed 24 hours a day, 7 days a week; a full-time U.S.-based customer service team that had guaranteed SLA's of responsiveness; and, professional management services for a comprehensive management solution -- all of this at a cost less than what you currently charge new customers.

The decision was one of the easiest ones I have ever made.

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Possible Hard Drive Failure

Jan 12, 2008

I am getting this error on my mail from cpanel

S.M.A.R.T Errors on /dev/sda
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 050 039 045 Old_age Always In_the_past 890961970
----END /dev/sda--

Is it a big issue.. whats the solution for it?

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Upcoming Drive Failure

Sep 6, 2008

so this is the second time I got an email like this from my server:

This email was generated by the smartd daemon running on:

host name: xxxxxxxxxxxxxxxxxxxx
DNS domain: xxxxxxxxxxxxxxxxxxx
NIS domain: (none)

The following warning/error was logged by the smartd daemon:

Device: /dev/sdb, 6 Offline uncorrectable sectors

For details see host's SYSLOG (default: /var/log/messages).

You can also use the smartctl utility for further investigation.
No additional email messages about this problem will be sent.

What can I do about this?

I actually COLO a box.. I sent them the server NEW, and the drive failed a week after I sent them a new one. This SECOND drive is now having errors apparently.. what can I tell my tech to do about this? Please advise me on what I can do.. (There is a chance that this could be my primary drive)

I asked FDC to check the controller and drive, and they said there was nothing they could do.

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Power Supplies Failure

Dec 1, 2007

Let me start by saying that we use redundant power supplies for all of our core service nodes, however I am wondering about the failure rate others have experienced.

I have been in the industry for nearly 4 years now, and have yet to see a power supply failure, so I'm considering just going with single power supplies instead of redundant.

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