What Happened To JWeb2- How Do I Find Out Who They Were Sold To

Jan 4, 2009

I currently have my website hosted with JWeb2, and roughly 15 hours ago I started getting a Page Cannot be Displayed when trying to visit my website. I tried to connect via FTP and get an error message that says, "Failed resolve ftp.mydomain.com..."

I did a quick search for "JWeb2" on this forum, and found the following thread:
[url]

I need help with this and I don't know what to do. There is no mention in the above thread, which is now closed, of who bought JWeb2 or who the new contact is. I received NO communication from JWeb2 to tell me they were selling themselves and who the new host was

I am sitting here now PRAYING that I did not lose all my data in the mean time.

How do I find out who the new host is and if my website is okay?

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Bandwidth Over Sold

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In whm, I set a reseller's account with limit by resource usage set at 3GB disk / 150GB bandwidth with overselling NOT allowed on each (unticked).

Somehow, the reseller was able to apply 250GB bandwidth to one account, 145GB to another, 15GB to another, so forth - by far passing the 150GB limit. How is that so?

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I've been an Uplinkearth customer for over 5 years. Recently, after battling many months of intrusion attacks that left customer websites hacked, Uplinkearth seemed to finally get the upper hand and things were settling down. Then they suddenly started sending out emails about upcoming "Platform Upgrades". I figured it was a result of what they went through, and they were building a better service for their customers. I started thinking otherwise when my client sites started actually getting upgraded.

Uplinkearth's claim to fame has always been their tech support. Aside from the time during the hacker attacks, I would almost always have tickets resolved within an hour, and phone support was equally great. However, strange things began to happen when I recently contacted support about platform upgrade issues. The first strange thing is that you have to contact a different tech support group, and you have to contact them via phone or a different tech support email address. For clients who have been upgraded, the new control panel doesn't even include an online ticket system.

This is where it really started going downhill, responses from the new tech support group were in such broken English that I couldn't even decipher what they were saying at times. Also, I will get multiple response on the same ticket, with one response explaining the problem to me, and another response telling me that they are now investigating the problem. Not at all like Uplinkearth tech support.

The biggest indicator that something was going very wrong was a tech support response that told me the reason I couldn't get to a client's website was because an .htaccess file was coded incorrectly and that I should change the coding or delete the file. I'm on a Windows hosting plan. IIS is the webserver, and it doesn't use .htaccess files.

So at this point it doesn't take a rocket scientist to put 2 and 2 together and figure out what's going on. So I submitted a ticket to tech support (the original support group) to ask them what is going on. I explained the responses I was receiving and point blank asked them "does platform upgrade = sold?", and they were considerate enough to tell me the truth.

Apparently Uplinkearth has been sold to Hostopia. The "platform upgrades" that are being peddled as a wonderful upgrade for the client is simply a migration from one data center to another.

Now don't get me wrong, I'm not saying anything at all negative about one company being sold to another. It's a common business practice and there's nothing inherently wrong with it. The problem I have with it is the way they are presenting it to their customers. For me, the one golden rule for a hosting company is never lie to your customer. And no, they didn't specifically lie about anything in their emails, but in my book this is definitely lying by omission. Just tell us the truth, we're going to find out anyway, and if we like the service we'll stay. If we don't, we're going to leave whether you told us about it or not.

It's even posted on the hostopia.com website, so it's already public knowledge.

It may very well turn out that these new people do a good job with it, but that will be for each customer to decide individually. As for me, tech support was the #1 reason I stayed with ULE so this weekend I'll be migrating my 5 websites and all my client sites onto my new reseller account.

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The only link between my 21 mail ids was my forum only!

So I am 100% sure its the servage or any servage team members who did this to me.

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I recently purchased a dedicated server from a company I found on these forums. I have been very happy with the company, but the 2 IP's I have with the server are blacklisted in many places. I have been systematically trying to clean the address, but am starting to think that it may be a losing battle.

My ISP has offered

I have assigned to your account the following ip:

ip:216.144.227.125
sm:255.255.255.240

You can bind Exim to a secondary IP using the steps below:

a. Login to the server as root using SSH and open the file /etc/exim.conf in
your favorite Unix text editor.

b. Locate the section of the file that contains the following:

remote_smtp:
driver = smtp

c. Replace this section with the following modified version:

remote_smtp:
driver = smtp
interface = 216.144.227.125

d. Restart Exim

I don't know anything about this. Can someone please tell me if this is the best route. I don't want this to create any other issues for my email, like causing reverse DNS issues. If this will totally solve my problem, fine. If not, shouldn't I demand to have clean IP's assigned to my server, especially since the service is advertised as such?

my IP's 72.11.145.112 72.11.145.113

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It's a bit difficult to check the error logs if the server is offline.

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pico /usr/bin/sendmail (paste the below code into it)
chmod +x /usr/bin/sendmail
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