I've been with RockmyWeb since the beginning of the year. Does anyone know what is wrong with their servers? Today my server went down and I can't connect to Rockmyweb to submit a ticket.
View 3 Replies
I have been with Rockmyweb for about 1 year now. I find the value for the package great and the service has been very good too.
My question is that I have experienced at least 3 to 4 times this year where the server has gone down due to their upline (FDCServers). The Internap network that they claim to be great seems to cause the problem all the time. Faulty switch, bad gateway, etc.
This is my first VPS so I have nothing to compare it to. Is this normal for VPS's?
As mentioned, the support has been great when I can submit a ticket. However their support system seems to be provided by the same supplier and when their network goes down, I have no way of connecting to the control panel or help desk to submit a ticket.
I've been with RockMyWeb.net for exactly one month now, and I want to share my experiences. This is a one-month experience, so it will be mainly about new purchase and initial support. This is a quite long post, I wasn't really considering to write that long.
I'm a shared hosting provider in local language. One of the websites I host has grown too much to be on a shared server. It didn't even fit on a standart VPS with 256 MB guaranteed, 1 GB burst ram. So we decided to go with VirtuallyDedicated,
[url]
with the plan 1.5 GHP, since it was better than a dedicated server with pentium-4 processor and 1 Gb ram, and was cheaper. The website being hosted is www.trforumcu.com, along with a dozen of small websites.
Purchase:
I requested a custom quote, with cPanel and management, less diskspace. They prepared the quote within 3 hours, I paid within 24 hours, they set up the VPS within 12 hours, including initial management. The process was painless.
Initial support:
We had some requests about the VPS within the first 3 days, before moving the websites. The tickets was being responded within 2 minutes, some being even within the same minute. That is the fastest response time I've ever got from a provider (I've been with 6 different VPS providers, as far as I remember.) It looks like someone is always waiting for tickets at any time. My tickets were usually being opened in their nights, due to the time zone difference between us. I'm very satisfied with their knowledgeable support.
One point about their support is that they act as if the customer is their friend. I mean, They don't send this reply:
Quote:
Hello,
The issue is being worked on.
Best Regards,
Blah Blah
Customer Service Represantative
RockMyWeb.net
Instead, they send this within the minute:
Quote:
Hi, I'm having a look at it right away.
I, myself, actually use the former type of reply to my own customers. But the latter was quite nice, considering they are sending it right away, and start working on the actual problem within the minute. And they are solving the problem, too.
Support within the month:
After initial configurations, we had some problems. Our website was using too much resources, and the server needed to be optimized a little bit. I opened a ticket. They replied 4 times, without my reply. They informed me about the process well. After 4 replies, they said the server should be fine now.
After 2 days, they sent me an email, asking if I'm satisfied with the optimization. This is the first time I'm getting an email from a provider after some time, asking about my satisfaction.
We also had a cPanel licence issue (cPanel suddenly forgot about its licence, and started saying "cannot read licence file"). This was solved within 36 hours. They said the problem needs to be fixed by cPanel support staff itself, and their support over weekend is not the best. They kept updating me every 12 hours, saying they are waiting the cPanel staff. After 36 hours, the issue was fixed.
About their system:
Their VPS technology is different from my other VPSs with other providers. They don't use Virtuozzo, they use some kind of custom system (it doesn't seem to be VMware or like). This is the only thing I can complain, I was used to VZ and their custom panel is quite different. They provide VPS restart utility, and this is actually the only thing I need from a VPS remote panel.
They don't provide equal-share CPU, they allocate guaranteed CPU. This was very important for us, because the website we were hosting was being kicked off the VPS providers due to high CPU usage. With rockmyweb's allocated CPU, we are not interfering with other VPSs on the system, and we feel quite more comfortable. Also, we have 1.5 processor cores guaranteed, much higher than any other VPS providers will provide for this cost.
Their backup system is also satisfying. They charge 0.25 per GB backup used, not allocated. So I don't pay for unused backup space.
Overall, I'm satisfied with their service, and very happy with their support over the first month. I'll update this topic with additional information and comments (both positive and negative) over the time.
I'm a webdesigner currently on a shared Reseller Package hosting 10 business php-based websites and a couple of low volume joomla websites. I'll be concentrating to market joomla webdesign customization bundled with hosting packages and will be expecting an increase on client base.
I'm seriously considering on a high-end VPS plan and have shortlisted 2 providers. My budget will be around $80.
Would appreciate if you could give me some inputs, suggestions and reviews on these 2 providers and your expertise if these packages could perform well for my needs.
JAGUAPC - ENTERPRISE PLAN
Quad Core Intel Processors
45GB Diskspace + 100% FREE = 90GB
512MB RAM Guaranteed + 50% FREE = 768MB
700GB Bandwidth + 50% FREE = 1050GB
+ FREE Control Panel (Plesk, cPanel/WHM, DirectAdmin, Interworx)
+ 2 FREE MONTHS*
$89.97/month - 15% Discount = $76.47/month
ROCKMYWEB - HP1024MB PLAN
Dedicated CPU on a Multi Core Woodcrest
1GB Dedicated RAM
1.5GB Extra RRM RAM
60GB Hard Disk
700GB Bandwidth
Cpanel Add $15
Gold management
Free Website Monitoring
$74.99 - Less 33% - %50.24
not a full review here. I have only had the account a few days, but I had to make a few comments about them. There seems to be a lack of feedback, which is a shame. I guess WHT attracts the complaints more so than the compliments!!
Initially I have been looking for a vps in the Michigan/Illinois area. After going through many companies, sending emails back and forth. I came across Rockmyweb.
Right off the bat, something attracted me to their service. Maybe it`s the fact they offer considerable resources on quality hardware, plus an ideal datacentre location for me.
I fired in a few pre-sales inquries which were promptly answered by Devon in a very friendly manner.
Eventually I opted for a Direct Admin machine with them. Something I have never used, however it was cheaper than a cpanel license through them. Considering this is an unmanaged service, they have been extremely helpful.
I spent some time working with Direct Admin, but after using cPanel for a good four years one finds it hard to adjust. After bugging Devon most of the night with various questions, I felt guilty about asking to switch to Cpanel but did so.
I figured as this was unmaged, he might not be too impressed. But no, he was happy to switch me over. He wiped the VPS as requested and installed cPanel for me. I paid the extra for the license costs but there was no charge for all the work involved.
I want to stress, the service is unmanaged however Devon has really gone above and beyond in helping me out. I`m no system admin guru, but he has helped more than perhaps he should!
cPanel has been installed, they have hardened the vps and I have made a few changes myself, updated apached etc.
Hard to say how well it runs. I have no domains hosted, but I can say that cPanel loads up extremely quickly. Quicker than any other cPanel vps I have had. When I recompiled apache it was done very quickly.
The plan I have is:
SM-Value 512MB Base System
350GB Bandwidth & 2 IP Included
30Gb Disk Space
cPanel/WHM
For a steal at $40.99
There is a $7.99 first time setup fee which covers their initial server hardening. Upon request they installed apf and bfd, which is just great considering these are unmanaged.
In a few more days I will likely transfer a few domains to the plan, then I`ll get a better feel for how things are running. Give me a few weeks, perhaps a month and I will come back and update this review.
If the service is as good as I think it will be, I expect to remain with them for the long term. Perhaps with many more vps purchases down the road.
Mods, I have no domain to submit yet. Nothing is on the server.
first of all, I must say that this is my first experience with VPS and I always had a shared hosting in the past. I have a communication and marketing company in Montreal and we're growing fast so I wanted to have more control.
I spent a lot of time on this forum searching for DEALS in the VPS Hosting Offers section. I wanted to start with a small plan but with a good company.
I wrote an e-mail describing all my actual and future needs and saying that it's my first time experience with VPS and send it to many VPS provider I found. I received a few answers but the most complete and satisfying one was from Devon Bessemer at RockMyWeb which made a plan specificly for me and that was exactly in my actual budget.
I'm testing it for 5 days now and I'm really enjoying my experience. At first I took the free Virtualmin Control Panel but I didn't really like it because I used the work with the very visual-oriented CPanel. Because I wanted to keep my monthly fees very low, Devon suggested me Directadmin for 5$ a month. It is great, easy to use, pretty for resellers and has a lot of nice features such as the 3 levels CP admin/reseller/user.
The speed is also very impressive. I chose the metered 100mbits instead of unmetered 10mbits and it rocks ! File transfer is at least as twice as fast as the shared hosting I had (Wirenine) which was already a fast one.
The support team is rocket fast, never got an answer in more than 30minutes and they solve all my problems easily.
So here's my review, I'm not a geek, don't know as much as many professionnal on this forum but found out a company who cares about people and who's offering a good service.
I highly recomment this VPS Hosting company to people of this forum.
since Rock My Web is now offering services again, it's probably time to give them a review!
I have 2 VPSs with Rockmyweb. I got the first in September of 2008, and my large one where I host my client websites at the end of October 2008.
First and foremost, I will say that this is the longest I have been with a provider in a few years. I have been burned by companies that disappear, with others that keep changing datacenters and the like. Rock My Web has been nothing short of fantastic from a performance standpoint.
Network:
I am in their Chicago DC. Speed from there to Toronto is fantastic. The servers themselves are also quick, and not overloaded. I realize that their new offerings in other DCs are less expensive, but I am happy to pay a bit of a premium to be in Chicago.
Price:
Not bottom of the barrel pricing, but very competitive. I have VPSs with other providers that are a bit cheaper, but none of them offer anything in Chicago. Good value for the money, IMO.
Support:
Haven't really need to speak to support much, so really can't comment. That's the ideal situation, right? Since the fall, there was only one major (i.e. a few hours) downtime, and that was related to the datacenter. I would like to see them get an offsite node to report downtime on, but since there has been very little, it hasn't been a major issue.
Billing:
If there has been anything that has caused me a problem, it has been with the billing system. Part of the problem was my own doing - I cancelled an add-on package without realizing it was on a paypal subscription. Getting the credit sorted out was a 3 month process.
Their VPS Control Panel:
They do not use HyperVM, but rather a control panel of their own. The earlier version was funky/buggy, but the later version is a lot better. There are some neat functions in it, but there are still a couple of little quirks to work with.
All in all, I am very happy to be a customer. The service is solid and quick, and great value for the money. I wish them the best with their new offerings. There is a reason that I host my clients on their servers and have for a good number of months.
I've been having a server from worldstream.nl for few months now, during the first months everything was good.
Now, during the last two months my server has been offline every week for hours. I Asked them to give me a new server because there are clearly some hardware problems. They didn't. They instead installed my debian os again. 4 days after the new installation, the server is offline again. I asked them to replace the server again, no success. They instead replied "Have you checked your error logs?".
It's a bit difficult to check the error logs if the server is offline.
I have any accoutn with them form last couple of years and the were very good. Customer service was excillent and uptime was great.
But i am having difficulties from last month can't renew my domain which bought with them sent them hundereds of emails no repy, sent them support ticket no reply, tried to phone them but no one is picking it up.
Even tried to pay them via paypal but Paypal says repceptant can' accept money anymore... Really worried about my account because that was my resseller account and i hav about 10 client's website running on it.
into my second monthof VPS hosting I noticed my server was unavailable which I found was due to a hardware failure, I am then told that some IPs need changing, I've had no access to my sites for ages, no one is answering tickets and the phone number is dead.
Assuming the company has gone under, can I regain anything from paypal as I paid for my hosting through them
I have a VPS with SellWHM and it really rocks (amazing for the price).
Anyhow, I was working on my VPS and had a question. I went to bring up SellWHMPortal.com to submit a ticket, but no response. I then tried SellWHM.com and ditto.
Anyone know what's happening? My VPS is still up running fine. And, I really don't want to lose it.
I have my server hosted by volumedrive.com but it went down today. I can't access volumedrive.com either. Anybody know what happen to them?
View 14 Replies View RelatedWhat on earth is going on? I have had my business website hosted by 2mhost.com for years and now it has been down for 2 weeks and their site is down also? What a rip-off! There are no phone numbers to contact them on the internet (none from google), no email addresses to contact anybody! How professional i tell ya! I am paid until January and i am losing money because my site is NOT up and running, there have been problems ALL YEAR! But it has never went this long, and they could at least email or notify customers of something major going on or something. Does anybody know of how to contact them and/or if there was anything that is going on like are they still in business?
View 14 Replies View RelatedAfter a few managed dedicated server purchase, I decide to purchase a small VPS for development needs. I browsed around WHT. Many provider offers were appealing, but ressource wise, none really compared to RockmyWeb / Virtuallydedicated [url].
I contacted their pre-sales team and ask various questions. Very responsive. Even follow up with me after a few hours to see if I had any more questions. They alos offered me an extra 10% OFF.
So I ordered and even took the fully managed service for an extra 10$ a month. An invoice with 10% OFF was sent to me. I paid. Next day and 9hrs later I got my root access and an IP. I also found out that their service was only guaranteed with a 99.7% uptime on the node I was on. This is when I started to get surprise.
First, the VPS control panel was under construction and not accessible for another day or so.
The welcome email said, cPanel is currently being installed.
1h30 later cPanel was installed.
I then ask to install CSF Firewall. I was responded that they do not install CSF firewall nor support it. If I wanted to install it on my own I could. So much for fully managed.
I logged in WHM, and the setup wizard had not been done. I emailed to ask why WHM had not been setup and all they did was a plain install. To which I was responded:
Quote:
Of course it is a plain install. We install CPanel/WHM and if you need help, you open a support ticket to have us configure it for you. What were you expecting us to do?
So I ask, what was the features announced on the website about fully securing the VPS:
Quote:
At rockmyweb, we dont just set you up with a default install and leave you
hanging. We fully install an updated control panel, custom configure your
firewall, secure your services, and use BFD to lock out hackers. Prepaying
gets you our secure secure setup for free!.
I ask to at least do the initial WHM, since I didnt know what were all the ip's associated with my vps.
They told me how can they configured cpanel when they dont even know what I want and what hostname I want. I reminded them that I had provided an hostname in the signup process, to which they said:
That the hostname is not referring to the one hosted on the server and that I should provide all the informations because they cannot read minds.
Not being confident anymore in their services and what fully managed VPS was, I ask for a refund, even propose a partial refund, to compensate for their work. But was responded that they not refund for such a ridiculous thing.
They then told me to have installed BFD and some initial hardening.
I then requested a few install from their support team. I must say, that their support team have been very good and responsive. They always responded very quick and done what ask to. No problem here.
Still being not sure of what had been done on the server, I registered my new VPS with Platinum server management and ask them to do a security assesment on the server. Their report indicated that a firewall had been installed but nothing else had been done to secure the server. They propose to do their initial security package. They reported once done with a 2 pages long report of what had been done on the server.
Even if I received some great service from their support team, I dont understand their meaning of fully managed. With my previous experience, fully managed means that the server is delivered ready to roll for hosting and that the provider is a bit more proactive when it comes to setup and prepare the server. It should be, just create an account and upload your files. Voila. But instead, fully managed means they will do all I ask, if I ask.
Im still not sure about their services, and decided to further test the response of the VPs before transferring some of my files on this VPS.
After my BuyAVPS and PrimaryVPS VPS' fell through, I decided to get a new
unmanaged (I manage it myself of course ) VPS from RockMyWeb.net
The specs are:
640MB guaranteed RAM, with 1.5GB RAM burstable
40GB HD space, with the 500GB monthly bandwidth on the faster 100MBPS port.
I think this plan has a dedicated amount of CPU that I can use, which seems to
be 100mHz per core (8).
My VPS was set up within 15 minutes of placing an order.
It performs great, I haven't had any issues with the performance. There were
some issues with downtime 9 days ago, but it was sorted out quickly.
As far as support goes, I have had a couple of questions here and there and
they have all been answered very quickly.
Over all I'm very happy with their services My VPS is used to provide small
hosting to about 20 or so people, and I have about 25 domains hosted on it
at present. Currently only using about 50GB bandwidth per month, but it's
steadily increasing.
One of my domains hosted with them: [url]
I currently have my website hosted with JWeb2, and roughly 15 hours ago I started getting a Page Cannot be Displayed when trying to visit my website. I tried to connect via FTP and get an error message that says, "Failed resolve ftp.mydomain.com..."
I did a quick search for "JWeb2" on this forum, and found the following thread:
[url]
I need help with this and I don't know what to do. There is no mention in the above thread, which is now closed, of who bought JWeb2 or who the new contact is. I received NO communication from JWeb2 to tell me they were selling themselves and who the new host was
I am sitting here now PRAYING that I did not lose all my data in the mean time.
How do I find out who the new host is and if my website is okay?
My friend has been using them since 2004, but he said that they closed up shop about 2 weeks ago.
Site is still there, but phones are disconnected, emails don't work.. and they changed DNS so that he can't even get into his admin panel...
I tried doing a google search on them, but they've saturated the net w/their name so much that all I see are ads everywhere.
I've been trying to track down Alex Brecher, who I understand sold Successful Hosting to Navisite some months ago, regarding a project I did for him that I'm still owed some funds on.
Unfortunately, I've not been able to contact him by any means. The telephone number I had for him rings with a busy signal, he doesn't answer e-mails on what seems to be his current e-mail address (it was last updated a couple months ago on Plaxo), etc. I even tried sending a fax (which I think got through), but no reply... And sending him a message on LinkedIn ended off with him seemingly deleting me from his contacts :-|
Anyhow, I'm not one to leap to assumptions, but I get the distinct impression perhaps he doesn't want to talk to me -- which seems relatively absurd to me considering it was a relatively small project in any event. So I thought maybe someone here who is more familiar with the situation involving Successful Hosting's sale may be able to help me out in finding him, or at least give me a bit more insight :-)
