Tektonic: Support Go Above giving my VPS a quick once-over to check for rootkits, and then pointing me to the place of infection.
If anyone's looking for a VPS, I'd definately recommend Tektonic for their prompt support, and willingness to go out of their way to help. It was well out of the scope of the support package that I have with them.Thanks Rocky, and thanks Tektonic!
US located VPS firm Tektonic is not workin today..
Their .net extension domain is expired.
This is unbeliveable. We have 40-45 domains had places their network (vps)
is there anyone know what happened to Tektonic ?
I cannot access them
I have a few questions about tektonic, I talked to their costumer service but maybe you guys out of experience can tell me a bit more.
Also if anyone knows of a XEM server that is located near Atlanta, that provides the same as TekTonic I would appreciate the info. and if anyone has one of those lifetime promo codes, that would be apprecialoved.
ok I plan to get 2 VPS from tektonic ( this is my top choice so far ) I want to have one 100% dedicated on the intranet for MYSQL, the other for apache and all the other stuff you know.
I also Need cpanel to move things around, so I need that one ( however someone told me I can buy a cpanel license separately )
ok I am going for the 294MB one for the Mysql and the 1178MB one for the apache and all that.
they say that they warantee the CPU 2.6GHZ on the 294MB one and 7.x GHZ on the 1178MB one, is this for real they really guarantee this CPU, or that's what you can burst.
the costumer service guy told me that CPU is guaranteed, and you can't burst, however they work on virtuosso and all virtuosso VPS I have worked do allow bursts, I would like to know from experience how fast are those servers processing, I mean for real.
because if I get 300MHZ of CPU and I can burst to 2.6GHZ, that would suck because I already have CPU intensive apps on my other VPS, and I plan to move.
I have been a happy customer of Tektonic for 2 years now. If you search my posts on WHT you will see that I have recommended them many times. That's all different now.
I use my VPS just for my personal email and a few *very* low traffic web sites that get only a few dozen hits a day at most. I am very experienced with Linux, and I know that for a barely used server w/o any control panel you really don't need much hardware: I have a 128MB plan and usually my memory usage was around 50-60MB. I never had any alerts in Virtuozzo about resources, and I was happy.
Earlier this week Tektonic sent me an email saying that my VPS would be migrated to a new server, and this would switch my virtualization method from Virtuozzo to OpenVZ. I have had OpenVZ VPSs before, and was not happy with their performance for small systems such as mine (which is one of the reasons I chose Tektonic). A few hours later my migration was complete and then the problems started.
My webmail kept giving me IMAP server errors. I logged in with SSH and couldn't even execute a single command because my VPS had reached its maximum process limit. I rebooted via the HyperVM control panel, and logged in again. My /proc/user_beancounters file lists the maximum number of processes as 50, which obviously isn't enough. So I disabled my Apache and MySQL servers, and now I can only use the VPS for email by logging in and using Pine.
I sent an email to support. In the past their support has responded within an hour, maybe 2. But this response took maybe 8 hours or more. They responded that I am trying to do too much with my plan, and I needed an upgrade...even though I have been using the same plan for 2 years with no problems! The problem is not me trying to do too much, it is them imposing artificial limits on my number of processes.
I replied and said I wanted to be moved back to a Virtuozzo server, since I never had any problems with it in 2 years, plus I NEVER ASKED TO BE MOVED TO OPENVZ ANYWAYS! It's been 36 hours since that email to support, and there has been no response. I sent a follow up about 18 hours ago, and no response to that either.
Sad to say that I will probably be leaving Tektonic. I have always had good things to say about them, but right now my VPS is practically unusable and they really don't seem to care one bit.
I feel like i made the mistake of signing up for a VPS host way too quickly and without good judgement.
I took the plunge and signed up for westhosts Summertime special deal which gave me this: $16.95 (x12 months) -free domain name - 25gig, 500gig transfer, pls all the goodies you can expect from a good plan but not. westhost.com/package-compare.html
They use a special control panel custom made as you may know called Site Manager. Its sorta limited really to install software they tailored for you.
The "root like access" is pure crap. but then again what would you expect? you can even run the top command.
It would have been better to go with shared with shell access!
I wont go deep into the issue; you can find my post on their forums:: forums.westhost.com/showthread.php?p=36727
What i want to know about today is this:
I found a company called TekTonic.net and they seem to have some good prices.
What i am confused about however is their UM1 (unmetered) vs their Linux-1 (Unmanaged) plans.
for example; in the Unmetered UM1 plan it says: 1.0 Mbit Unmetered (equiv. 320GB)
while for Unmanaged Linux-1 it says: Transfer Fully Burstable to 100Mbit
My question here is: for UM1. Is it really unmeterd and if so why does it say equiv to 320gb? .. then what does the "Transfer Fully Burstable to 100Mbit" mean?
also, what OS choice should i go with if i pick these guys? CentOS or Debian, Ubuntu? I know Ubuntu IS debian with crandy on top.
My budget isnt really high. I am trying not to go beyond $25 to a max of $28 per month).. and yes i do have my own domain!
Because my current VPS is so crappy, I'm considering changing to a new VPS and move my sites there. My sites are pretty low traffic, but they're in PHP and my MySQL DB is around 30 MB I think. I have two candidates:
www.turbovps.com (Unmetered or unmanaged $15 plan)
www.tektonic.com ($15.99 plan)
I've been with Tektonic now for 7 months - and they have to be the best VPS provider
I've used for higher end un-managed VPS'es.
Their support is very quick, and if I need quick questions answering, I know I can nip onto their live help pretty much any time of the day... I've never had a time where live help hasn't been available.
As I'm leaving TekTonic after having service with them for over a year (almost a year and a half), I figured I'd post a detailed review about that time spent with them.
At the beginning of last year, I decided that I wanted to move to a VPS instead of the shared reseller hosting I had with Dathorn at the time (had been with them for 4 years... excellent service by the way) as I wanted to try out some stuff that Dathorn didn't offer (e.g. Ruby on Rails, plus run a small Ventrilo server).
So, I began looking around and found TekTonic. Wasn't a big fan of the idea of unmetered bandwidth, but after inquiring about when they would begin to offer metered plans, I decided I would sign up for their "UM2" plan. When they did finally begin to offer the metered plans, I asked their support about switching my account over to a "LINUX-2" plan (basically equivalent to the "UM2" but metered instead of unmetered), they informed me that in order to switch, I would have to make a new account, order a metered plan, and then close my old unmetered plan account... not exactly my definition of "easy" as when I had initially asked about it on their forums, but not too big of a deal in the end.
Anyway, my new metered plan account went live on May 16, 2007.
Setup time was very quick for both the initial unmetered account and the new metered account. However, not even a few hours after receiving the "welcome" email for the metered account, I had to submit a ticket as my VPS became completely inaccessible. The support team responded 4 hours later and had to issue my VPS a new IP. Problem solved.
VPS plans with TekTonic come with the HPSComplete control panel, which offers a lot of functionality. I was pretty satisfied, even though I knew I wasn't going to touch the control panel much, as this was also partly an educational process for me (teaching myself how to set up a Linux server... I wanted to do mostly everything from scratch).
One feature I did know I was going to use was the "Server-Side Backing up and Restoring" feature in HSPC. If I screwed something up as part of the learning process, I could just restore a previous snapshot. Nice and easy.
So as the months went on, I had set up e-mail, DNS, HTTP, MySQL, PHP, Ruby, the free version of Ventrilo server, etc.
Around September or so, a couple friends who used the Ventrilo server had been complaining that quite often, it was unusable due to lag. Sometimes it would even completely die and they would be unable to reconnect. I was also getting a few people telling me that they had been unable to send me e-mails (only 1 or 2, but even still....). This wasn't a constant thing however... it would come and go, but usually once every 1-2 days anyway. I probably wouldn't have really noticed if it hadn't been for the Ventrilo server which people would use for some prolonged periods of time.
Anyway this continued on for quite a while, until I finally decided that this was getting ridiculous, and that I would ask support about it. The response was basically that they had suffered a DDoS attack recently... well that must have been a pretty long DDoS attack... anyway, the problem did seem to go away until a little while after the new year (2008). Same deal again, slow network speeds and occasionally completely losing connections. After a little more thorough investigation, it seemed I was getting about a 30% packet loss. Asked support again about it, and same deal yet again... DDoS attack.
In both cases however, I had to give credit to their support team, as tickets were answered very quickly, and the resolutions they implemented were done pretty quickly.
Not impressed that the problems happened in the first place... but well, **** happens I guess.
No other issues until April 26, 2008, when I receive an e-mail in my inbox detailing this little problem. This was basically "the end" for me. Not because their hardware crashed (as I said in the preceding paragraph... **** happens), but because of how it was handled on the support team end, and how it opened my eyes to the fact that the server-side backup feature in HSPC is not really that safe (though I was never told this, and there is no warning of any kind).
How was it handled by the support team and why would I have an issue with it? Well let's analyze the aftermath from my end:
I had been following the thread on the TekTonic forums where Matt was posting updates as they worked on the issue, and the day after he had posted a message saying that the VPS's on the server were starting back up, I noticed that mine had still not started back up. I figured that given that there was a serious issue with hardware crashing that they probably should have contacted everyone who's VPS was not booting back up. Guess they didn't agree. Anyway, I contacted support, and was told that some of the data in my VPS was corrupt. Specifically, the error my VPS was throwing was "Error: Unable to execute bash: No such file or directory. Container is unmounted. Container start failed". I was given the option to either merge an OS template into my VPS so it would boot, or just copy all the uncorrupted files from my VPS to a /old directory on a few OS template install. I chose the /old option. The following day, the reinstall and copy to /old was done, I looked at what files I was left with, and to my dismay, found an empty directory.
I will take this opportunity that at this point I realize this is my own fault for losing my data in the end, as I was not taking regular backups... in fact the only backups I had been taking were with the aforementioned server-side backup feature in HSPC.
However, I couldn't even login to HSPC as there was something wrong with my account yet again and had to contact support to fix the problem. Luckily it only took an hour. When it was finally fixed I started to feel in a much better mood when I looked in HSPC and still saw my last server-side backup still listed! Went to restore it, and nothing happened... no error message, nothing.
So... I sent in a support ticket! The response: .....
I am writing this Testimonial and review about tektonic because i am very happy with them here are some reasons :
1. Account setup In a minute
2. 50% Off first month
3. Creditcard or paypal payment
4. sales support friendly and helpfully
5. I have problem with a VPS payment and they refund it to me
6. Support ticket responded Less than Hours (working day)
7 Server Uptime Greatest i ever had
8. i almost never had problem on installing cpanel with in their VPS setting
Does anyone have input on either of these VPS hosts? Their plans are similar and prices are nearly identical, and I'm trying to figure out whether I should just flip a coin, or whether one edges the other out.
View 8 Replies View RelatedTektonic.net - This is a great host. They have excellent service and awesome uptime. The speeds are fast and you never need to worry. Also very cheap. They've only gone down once for me, and that was due to a DDoS attack. Domain: txitcs.com
VPSLand.com - Another good host. Excellent service, good uptime, very fast speeds, and very cheap. They were a little bit of a pain when I first registered with them, saying that it _could_ take 24-48 hours to create the VPS (which I know is BS) but it was done within a couple of hours so I didn't complain too much. Best bet for a good, cheap windows VPS host. IP Address: 65.75.252.33
joesdatacenter.com - Great webhost. Very awesome prices on dedicated servers. He doesn't have live chat, but he usually responds to emails within 10-15 minutes. Servers are fast, and so is the speed. Domain: thetestingdomain.com
godaddy.com - Overall they're not a bad web host. Customer service is definitely pretty good. Server speeds are a little slow at times. IP Address: 97.74.65.198
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Do you know any vps that support vpn ?
View 0 Replies View RelatedHow much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies View RelatedEverytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
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Need More Power?!PersianWhois.Com
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 Replies View RelatedFantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
View 8 Replies View RelatedI'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]