Stay Away From Lunar Pages !! Why? Read My Letter To Them (VPS Hosting Package $40 )

This is the letter I've faxed 7 days ago(May 12, 2009) and NO RESPONSE!
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Open letter to Lunar Pages (Add2Net),

Hello Lunar Pages (Add2Net), I’m writing this letter in order to let you how unsatisfied we are with your service. We have opened account on March 28 2009 and still we are not able to work out with your Staff to make our website work today is May 12, 2009.

First we have ordered the VPS(windows) hosting with SQL server database and it took 3 times for your administrators to understand that we need a Windows hosting NOT Linux. It’s obvious if you use Sql Server you’ll need to use Windows server with ASPNet technology Right? Not for your staff.

Secondly we have provided the database but don’t have any reasonable rights at your servers so we have to wait for days for your untrained administrators to do some work for us. I understand the security procedures you should understand US, we have business to run which is waiting for days.

Let me explain this problem in more detail and tell you OUR “database story” from the beginning:

We have provided the files then your staff installed that on some separated server from our hosting, than re-installed that on our VPS server than they have returned that to that separate server (round trip yes it is). After that we have asked them to update our database, they said OK. We have provided the files from SQL 2008, than member of your staff said

“Unfortunately, we do not support SQL Server 2008 on VPS plans, nor the 2005 version due to the high amounts of system resources they consume. However, we can create a database for you on a remote MS SQL 2005 server where you are allowed 1 G of database / 300 MB log. The IP of your VPS would be white listed and you would be allowed to connect to the database only from the VPS's IP.”

Help Desk No: 13

Response by M. M. (hidden for privacy reasons initials are correct)

Ok than I spent 2-3 days in converting the database. When I’ve uploaded the files your Senior Windows Admin R. D. (hidden for privacy reasons initials are correct)was unable to attach our database because our file was too big?? And he asked me to cut the file of 380MB in parts. Does he knows how long it would take me to do that and to make everything to work … maybe 3 months? So I had to do His job and do research online what he could do too but he didn’t. So I made the script for him which I’ve also tested and send that to him with an explanation (digested so 2 year old kid could understand not a Senior Admin). But, Mr. R
R. D. didn’t. So I have to make few calls to get in touch with him and to explain to him what he should do. So finally he did it on Apr 29 2009 and it worked like charm. But, this is not the end … our “hell story” it is just the middle of the story. Since than Apr 29 2009 I was in constant contact with Mr. D.(hidden for privacy reasons initials are correct) asking him to make some corrections to OUR ONLY database so our website could work properly as ANY other ASPNET website. I also tried to apply changes myself but I don’t have enough permission so my hands are tied. So finally I’ve got in touch with him over the phone after 3 days of trying (nobody ever answered the phone with his extension "3...") but the phone call was disconnected and I was unable to reach him again. He responded: “I am sorry that our phone call was cut short. It appears that the connection between my location and the main office was interrupted.

As I was trying to explain on the phone THe permissions that you are requesting are not capable to work on this environment. There are two reason as explained to me by the admin who has setup the SQL Service for VPS customers. First reason is this will prevent the possibility of SQL Injections as a security precaution. The second reason is related to overall usage on the server. This will prevent any one customer running away with the available resources on the server. With these two factors in place the permissions that you have requested are not available at this time Unless you upgrade to a dedicated server.”

The problem is that we have ran our website with 2 previous hosting companies websol.us (it’s still running there because we weren’t able to switch to Lunar yet)and viux.com on shared web servers with smaller packages than we are having with you (VPS), and had no problems and hadn’t been asked to run this on dedicated servers. This company is small and website is small too believe it or not. I’ve been worked on a lot bigger projects and never had problems like this.

My question is: (the same I’ve posted on Friday May 08, 2009 at 11:24 PM …and no answer yet):

Can you please help us and contact the only educated person there Mr.A. K. (who is our last hope) and ask him if he could give the right permissions for our ASPNET user there so our website could function normally? Can you pleas ask him if he could be of immediate assistance for us if ask for help in next few days do we can finally have our website working properly.

If not I’ll have to ask for a full refund and cover of expenses for our "lost time".
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So maybe our friends at LP will respond now!

p.s. I'll be very happy to confirm our domain name so WHT "WE" exist as customers of LP.