ServerAxis Disconnected My Server

Jun 26, 2008

I have dedicated server with serveraxis.com for more than 2 years, no problem so far. I have there wordpress mu blog hosting (anyone can open wordpress blog there for free) + few e-commerce websites.

Yesterday I've got few complains about someone created spam blog [url] and sending spam emails promoting this blog. I've banned/disabled this blog (Note: we're moderating blogs on daily basis and removing spam blogs). What can I do else?

Later this day I've got message from abuse@serveraxis.com: "Server SO11316 has been disconnected due to multiple unresolved spam complaints." WTF?

I've sent them several emails explaining the situation that I nothing to do with spam emails and that I've disabled that blog few hourse ago.

Next day I've got response: "We can no longer host this server due the the massive volume of abuse complaints. We continue to receive abuse complaints regarding 208.68.209.13 even though the server has been disconnected.". IT'S EVEN NOT MY IP!

Server down for 16 hours!

Are those guys retarded? They even haven't checked spam email headers - there's nothing close to server IP address. If they were hosting wordpress.com and someone created blog on WP.com and spam the **** out of it - are they just shutdown their server. Or if you want shut down competitor website - you can just can send bunch spam email with their URL and serveraxis shut their server down.

Server down for 20 hours!

Please help! Need you advice what can I do? Sent them bunch emails - they are not responding. This blog hosting [url] just start became popular and I've got this present from serveraxis!

Email headers from complain I've got: ....

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