Everytime my site is down, which is about twice a month, i ask Servage and everytime, i get no answer or i get a really late reply.
Today my site has been down 3 hrs, and ive put in 2 support tickets now, and yet im ignored, but they advertise their support time is 30 minutes? How is that an average when i have to wait hours EVERYTIME?
They are really awful for support, hosting is ok for a shared.. i cant wait to move off it.
I highly encourage people to reconsider another web hosting company. I'm a programmer and usually have to pick a hosting for my clients, and because their down time can be as long as 1 week or even more they caused me a lot of embarrassment with my clients. though their support somehow helpful but they must reconsider their technical plan. I never experienced such hosting where we can get down time for week or some times couple a days!
View 6 Replies View RelatedI ordered a VPS from Hosting-IE on the 25th March and was initially told it would take 4 days or so to setup. A week later I emailed them, and was told by Max that it would be setup that day.
Throughout the next week I emailed a few times and received no response at all, and got fed up so a few days ago I just filed a complaint with Paypal to try and get my money back (After waiting nearly 3 weeks for a VPS I think I should). Now Hosting-IE are saying to Paypal that they gave me the info, when this isn't true.
So I just lost 60 euro's, not that much but still enough to get annoyed about. Gonna see if I can file a chargeback with my credit card company.. hopefully it should work.
Anyway, definately stay away from Hosting-IE! I should have read up on them before I ordered..
I have had problems with all three hosting providers and the support and such seems good at first. However as time goes you will see more problems and they will be slower and slower to respond to your questions.
I have now found better ways of hosting and learned more, It's also saving me a bunch of money.
I too am having an awful time with Crucial (crucialwebhost.com). I've been with them for three months and each month there has been a server issues that cause my sites to not function. They use Softlayer so you would think it would be better.
When I report problems I feel as though I am being stalled. Some of their people are really good but others just don't want to be there (you can tell) it's a flip of the coin.
Right now my sites have been down for days.
The work quality is awful. We have a problem with a server. Its the 4th day already when the issue is being solved. Our project there is down. We incur great losses.
View 6 Replies View RelatedAnyone got information about Servage Company ?
I visited their website but I didn't find any information about them, except the price and the features.
Is it a real company ? or just fake ?
How is their servers ?
Uptime ?
Support ?
Do they really let me use the 510 GB & 5010 GB B/W I'll get ?
Or its just a number for getting more customers ?
Last week I bought hosting in servage.net .Everything is ok there except one very "small" thing - very often my site during loading breaks down (I get blank page). I three times asked servage for help. It's great that their reaction is very fast but despite their statements that problem is fixed it's again and again my page break down.
is it possible that problem exists because my site is based on Jommla 1.5? I have tried and to use servage auto installer and manually installed joomla.
I have found so many praises about servage that cannot understand why is wrong with my site?
Some of servage customers said that Servage offers 1/10 band of that shown.
for examle they offer 5010GB but in real thats 501 GB.
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
We have been with servage.net for a few months now & have been having lots of issues with emails bouncing, web sites unavailable, very slow, support staff who ignore requests for help etc. etc. etc.
I have posted about them in these forums before.
For the last day the web site they host for us oznotes.net has been "missing", we cant login to cpanel, we have emailed they via the address on there page servage.net & got no reply but this is typical, they have our money and dont seem to care!
We paid for 12 months hosting in advance
Does anyone know whats happening with them, I rang the TIO Telecommunications Industry Ombudsman & they cant help with hosting companies.
Well I have been using servage.net for 3 months and what a disaster it has been.
They now have got to the point were they are trying to tell me that files that have a date of 2007 are really 2008.
Basically this screen shot
oznotes.net/0-news-20-jul-07.PNG
details that web pages I created are dated 2007 and also the screenshot servage created, yes that is right, they created a screenshot & it is dated 2007 you can see this file & date in my screenshot.
oznotes.net/Screenshot.jpg
is dated 2007.
But I must be a fool, I am putting up with this crap, well not anymore!
I bought hosting with Servage, and payed it directly with Paypal, since then 20 hours ago I havent got any email received from them, so I cant login cause I dont have my details! So a support ticket is no option, on there email they do not respond! If you have a presale question they awnser within 20 minutes now Im waiting for 12 hours already. I have tried calling them on their office in Germany, but it isnt the right phonenumber!
View 14 Replies View Relatedcompany for over a month or 2
contacting them (support tickets) is as useless as not!..
their reply is always simply: we checked and nothing at our side! (asking for a clarification simply gets u nothing!)
problem is simply ONLY with ftp uploads!
my line upstream is 256Kbps (32 KB/sec) and down 1Mbps and i was always capable of pushing up to 2.2 GB/day ((i monitor my traffic all the time))
but just recently some weird things started appearing...
before uploads would never go under 27-26 KBs on my FTP client
now it's so normal finding it dropping to 15,10,4,2, 0!
ya a whole 0!
and that's not just for a second or two
it can stay like that for maybe aminute then go up back again!
And upon watching my traffic statistics closely, i found myself pushing at the most 1.6 GB only a day!
another funny thing is that files used to appear AND PARTIALLY in the root directory instead of the desired directory!
so WHAT IS UP!
how to use webmail.servage.net befind a corporate firewall wich does not accept https and port 443?
I used cpanelproxy before with my domain so that I could use a subdomain on port 80.
I just wanted to forewarn ANY considering signing up with Servage, LOOK ELSEWHERE! They may be cheap, and they may be offshore (the reason I had chosen them), but they are probably the *worst* web host in business today.
I have been a customer with them for 2 years and here is an itemized list of issues with Servage to date (this doesn't include the issues Servage actually resolved):
- 1 month after signup, Servage experienced a DDoS; all their customers lost all their e-mails for a 72 hour period
- 8 TIMES in the past year, I've had to contact their support because my websites PING requests would consistently time out and the pages not load leading me to actually setup an account with SiteUptime (BTW, they NEVER made anything faster, they always would blame me, even on a static HTML site with no more than 2 simultaneous users)
- Servage advertises 99.98% uptime, my results from SiteUptime for the past 6 months has revealed to me that my actual uptime is about 93.1%, this is TERRIBLE, the worst in the industry in my opinion
- a month ago, every site on my Servage account had redirects to porn or spyware: my passwords are always a mix of foreign characters, uppercase, lowercase, numbers and no shorter than 8 characters. Servage tells me to delete all the files myself and change my passwords. They refuse to accept the responsibility that a hacker got into their master control panel
- They are HOLDING MY DOMAIN HOSTAGE! I made the mistake of signing up my main .com (all the others are with GoDaddy) with them since 1 domain was free with hosting for the life of my account. There is NO WAY they allow you to transfer this domain! They only let you DELETE it (then you have to wait for it to expire, backorder, etc. and chance losing your domain)
There are so many more issues that I could go over, but I think I've made my point.
If you're thinking Servage, I'd recommend you stay away!
There ARE other offshore hosts...
We've been hacked, again. By we, I mean, many many servage clients as far as I can tell. Unlike past Javascript injections, this time it is much more serious, at least to me anyhow. Here is what I know:
Somehow, someone has gained full access to my (and again, many others) control panel on servage.net.
While on there, they have generously created their own ftp accounts with full access.
Every website I host with servage had a number of files uploaded to them.
These files consisted of one or more .htaccess files that contained a number of rewrites pointing to the other files they uploaded.
The new files were actually cleverly hidden inside other directories where they would go unnoticed. For example, on some of my sites that have forums, they were put into /forum/include/tmp/(bogus files), and in my galleries, put into such directories as /images/photos/(bogus files).
The files themselves are as follows:
a .htaccess file
css.js
keys.txt
links.txt
main.php
texts.txt
and tpl.php
The links.txt file itself is over 1.9mb and contains links to hundreds of other infected SERVAGE hosted websites ( I have checked at least 30 of them in whois.org and found all are hosted at servage).
Here is an example of the links.txt file:
chipandachair.co.uk/language/include/include/topic~3312.html|black break spring
chipandachair.co.uk/language/include/include/topic~1562.html|free exploited black teens
ra4prints.co.uk/inc/forum/style/group~190.html|nudist photographys
ra4prints.co.uk/inc/forum/style/group~3827.html|my nudist links
And so on and so forth.
Keys.txt is a giant list of pornographic phrases and texts.txt is just random phrases in general.
I have contacted servage about this multiple times and have gotten their basic cookie cutter response of please remove the files from all your websites, change all your passwords and delete the new ftp accounts created. I asked them point blank if they've been hacked and they've continued to say no.
If you are a servage customer, make SURE you log into your control panel RIGHT NOW and check to see if new ftp accounts have been created. After that, look at your website statistics and click on DISPLAYED PAGES and look for odd entries like /blabla.html/links?12982.html or some such thing and pay attention to where the link is showing up (What directory) which will help you remove all of the crap someone put on there.
This is very serious guys... as I said, someone had full access to my Control panel. With that, they could enter into any of my sql databases, fully see all the passwords to each database (as servage kindly shows your password to anyone when you click on connection information) not to mention any sensitive customer data I may have had stored in my databases.
This hack also kills your website in a number of ways:
1) It tries to redirect any page on your site to the index.php uploaded to your site which then directs you to porn sites.
2) This hack spams over 3000 links to google every day, coming from your website, leading to sites that are deemed bad by google. This ruins your page rank and your site, as some of mine have since I missed this latest attack for 2 weeks, will go down the drain.
3) WHen someone googles your website, it will come up with tons of porn links. My daughters site was one of the infected ones... she's 9, and when you look up her site it shows that it goes to porn.
let me know if you've been targeted as well and what we, if anything, can do about it. Servage NEEDS to admit they've been hacked, in fact, the damage to my businesses because of their failure to notify my of these events seems like it should be on their shoulders.
I'm having the very same problems as everyone else, and after a quick google it seems I'm not alone. Servage just keep fogging me off on the support over there dreadful MySql performance.
Getting the same old rubbish as everyone else, we will move you to different server, we will fix your database etc. When will servage stop blaming there customers and step-up admit there is a problem and fix it? The support is fast but there just monkeys repating the same as the last.
I have been with them for 3+ years now, and this will be the last. Just put a request in for a full refund of this years fee's. The 1st year maybe the 2nd there service was excellent, since then its got worse and to a point now where its dam write criminal to charge people for what they offer.
Do your self a favour people stay clear of this company it has wasted alot of my time.
I've been a satisfied customer at Servage for several years but the last couple a days is getting a little sweat on my forehead...
I'm not sure but some really weird things is happening at servage right now ....
I've tried to login at my controlpanel in almost a week - several times a day, but are not allowed access at all . Get the message that etiher username,password or captcha is entered wrong... I then try to reset my password etc - and it works all fine until I'm trying to login with the new one...same result - NOT working.
After several non working tries I decide to write them personal emails at sales@servage.net, support@servage.net, reply@servage.net ssf@servage.net (which is the founders private email ), but NO answer .... usually they're really kind and efficient and answers within a few hours, but this time : NO ANSWER .....
This evening I would then try to contact them again, and see on their webpage if I have missed some important email adresses, and I was QUITE surprised to notice that almost ANY of their subpages is leading to a non-existant page - EXCEPT from the order page.... pretty weird, I think
I'm not saying that they're on their way to close down, but it is actually an option if we take a look on the world economy in these days...
I would be glad if other Servage Customers could tell me if it is possible for them to login at their controlpanel at Servage
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
the most funniest thing is the answer:
---------------------------------------------------------
Hello Ivo
We are sorry for the inconvenience caused
There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>.
Please reupload your data.
Thank you.
Kind regards,
Nick, Support
Servage Hosting
-----------------------------------------------------
"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
I've used Servage for about 18 months. For most of that time there have been no problems. Then they decided to upgrade the cluster. This happened 3 weeks ago. Since then, there has been a catalogue of problems, mostly centred around a Perl script my site uses to implement a wiki.
The first problem was that they had removed four of the supporting Perl modules used by my Perl script. All of the missing modules are ones you would expect to find on any server that claims to support Perl. They had warned that this might happen (obviously too difficult for them to make sure that the upgraded server has all the Perl modules) so I notified them with a list of missing modules expecting the modules to be restored quickly. It actually took 1 week, during which time their support team tried their best to annoy me by giving responses related to PHP (apparently they'd managed to kill PHP scripting completely) and a non-working link to a list of installed modules (I knew what was installed already).
Having now got the script running, I hit a further problem. Prior to the upgrade the script had run under the "webserver" account. It was now running under the "you" account. This meant it couldn't write to its own data files. I had real trouble getting Servage to understand this one, let alone fix it. Most of their answers were about how to change the ownership of my script, which makes absolutely no difference to the problem. Eventually, after 4 days, they tried to fix the problem. The result was that my website became completely inaccessible. Even the static content was giving a 403 error. Again, it took support a while to understand the problem and about 1.5 days to fix it.
At this point Servage claimed to have fixed all outstanding issues. However, my script was still running under the wrong account. In frustration, I changed the ownership of all the script's data files to "you", which at least got my wiki running again.
However, I now find that people can't upload images to the site. Any attempt to do so produces an error "CGI open of tmpfile: Permission denied".
I've given up. I think my chances of getting Servage to even understand the problem are minimal. I'm not even going to try. I will be moving to another host as soon as possible - probably a VPS. That way I should be able to fix most problems myself.
After going through the forums here, i can see i am not the only one who has had this sort of problem with servage, but i am afraid mine is a bit more complicated.
I should also mention, that up to about a month ago, i was a very happy servage customer.
I always received good service, in short time and had a very very good uptime.
So, about 3-4 weeks ago, the time for renewing my registration came (i have been with servage for 3 years now), ofcourse - since i am happy with the service, i log into my cpanel - click "pay for another year" and make the payment on paypal.
On that same day, i also noticed the amount removed from my credit account and paypal noted that the transaction was completed (meaning it was transferred to the other side).
The next day, i get an email from servage telling me my account needs to be renewd - so i don't waste any time and open a support ticket, providing the full information i have for the transaction. In return i get the response, that it will probably take 2-3 days for the transaction to fully process.
Mind you, that has NEVER happened before - everything was always immediate, which was one of the things i liked about servage.
So i thought, maybe they are having more customers, so it takes them longer to process - ok...
But, after 4 more days of receiving these annoying emails, i hop back to the support system and update them that something is wrong. they ask for the details i already gave them, but i give it to them again, and i get the response that they are taking care of it.
I was out of the country on a business trip for the next 2 weeks and the day after i come back i get an email that my account was suspended for not paying.
I open the support page again, and i see no reply from them stating there is a problem with the statement. So, i open another ticket - asking them what is wrong and requesting that my site be immediately returned online, since they had enough time in advance to deal with this.
I get the reply, that they did not receive any transfer from me and that i should pay.
Now i'm really pissed, not only did i pay - i had also notified them on the problem, gave them full details, and now they want me to pay twice...?
I ask paypal for confirmation that the payment indeed made it through and i get the response that everything should be ok and a documented proof.
Suspecting this is some scam, I give the full details to the support staff and ask again for my site to be returned online immediately.
I get the response again that they have no such record and that i should pay (again?).
Now I'm pretty worried - they have fully documented proof of the payment, but they still claim to not have gotten it - something must be wrong!
So i start a dispute on paypal on my transaction, in order to get my money back, and start looking for another host.
I sent them the response that i wish to speak to someone in management who can help resolve this, but i get the response that they can see i opened a dispute and that i should pay, they also locked my domain as clientTransferProhibited and clientUpdateProhibited.
So, all of the sudden they can see the payment - how about saying we are sorry, some compensation for the downtime? i would have gone for it...
Instead - they keep asking me to pay for a full year, and when i ask the email of someone in management - i get no response at all.
There is something fishy definitely gone on, i have seen some people on this forum suggesting they were hacked, or have gone into the scam business. all those seem possible now through my ordeal with them.
I just want this over so i can get MY domain on another host, anyone know someone there? have an email? a phone number (i tried the ones i found here - all do not work)? a skype contact?
how to get MY domain back or how to avoid this situation in the future (should i register my domain with another company? but they may tank as well...)?
I visited my website yesterday to update my blog only to find out that it was suspended due to "non payment". I logged into the Servage control panel and the latest transaction went through (by Paypal) for three months hosting from August 14th to November 14th.
This is a copy of our correspondence so far. Its not exactly clear what the problem is. I asked to escalate the support ticket to a supervisor but I'm still waiting for a response.
2008-08-27 04:59
Servage - Steven
Hello Padraic,
Yes, including VAT actual amount that you need to pay is 26.78 but all the time when renewal comes you paid 26.10. So, the pending amount from last some renewal time goes to 5.07. Actually, when you have opened the account with us then the VAT charge are 16%, but after january of 2007 the VAT is goes up to 19%, so the onwards 2007 your renewal cost raise to 26.78 instead of 26.10. So, please pay the pending bill as soon as possible.
Though in the meantime, I have unsuspended your account and will be online after 3 hours.
Thanks!
Kind Regards
Steven, Support
Servage Hosting
2008-08-27 04:59
Customer
This is what my website says "This account has been suspended for non-payment. If you are the owner of this account please log into the control panel and open an 'Accounting' support ticket. Please also contact us if you wish to close this account. "
2008-08-27 04:47
Customer
My account is apparently suspended even though I paid on August 14th.
2008-08-14 PayPal subscrpaym. [***************] from *****@*******.*** EUR 26.10
2008-08-13 3 Months of webhosting EUR -22.50
2008-08-13 19% VAT of 22.50 EUR -4.28
What the hell does "So, the pending amount from last some renewal time goes to 5.07." mean ?
It looks like Servage are charging customers for vat from February 2007 to date which they neglected to do so before. Thats not what gets me, its suspending my account (and all websites attached to it) without any notice whatsoever. And all for 5.07.
servage is sure a compagny of scammers for me, beside all horrible stories of them with theirs clients, the new one is that:
yesterday they suspend my account with all my domains with them, WHY, because i dont want to pay 14.95$ te renew the free domain name that they has offered for FREE when i have signed with them.
so my concern, why suspend all domains for force me to renew a domain name that supposed FREE for 15$, why not suspend only this specifique domain, or simply let them deleted.
I started with Servage.net on recommendation of a friend. At first they were good. Simple to use, had most of the features I wanted.
It was slow, especially the database, but I could live with that for the low price.
Then the horror began...
First, a hack attack that put trojan scripts into every index file in every site.
Servage refused to acknowledge this after I told them they were hacked. They refused to back up their system to an unhacked version. Instead they let the trojans continue on as if nothing happened.
If that isnt bad enough... they then changed the password on my account.
To which I tried to use the forgotten password feature to recover it. Only, that would not send the password to my email address.
Now, in order to contact Servage, you have to log in and submit a ticket. But I couldnt do that without my password. They rejected every email I sent based on this reasoning.
I finally got an email account that did not autoreject my email address.
So they sent me a new password.
Which did not work.
So I asked again.
They send the same bloody broken password back.
I asked again, for a new password.
No response.
Ask again, no response.
Ask again, no response.
Ask again, no response...
After months of this they decided I was not worth talking to anymore.
Oh... that was until my service expired. Then all of a sudden I was back in demand.
Daily emails saying my account is overdue. As if I was still using it. As if I was still ABLE to use it.
Eventually two of my domains that I purchased thru Servage are going to expire, and I have no way of getting them back, since they refuse to allow me to log in. They refuse to talk to me.
Many friends and business partners have given up on me, because of the problems with Servage. I had a dream contract to develop my Naiture project, ruined. All my emails with my potential client, blocked. @#$@#!$!#@$#!@$
Let me conclude this message by saying "Servage Sucks" so that all the search bots in the world can find it and lead people here.
I was sent a link to fill in a questionnaire for servage. I filled it out totally honest the over all rating was pretty poor but they did have one or two upsides which I did give a good rating, but over all it was a bad review for them.
I got a confirm page thanking me for taking the survey.
2 weeks later I then received another e-mail saying I had not entered the questionnaire and would I like to enter it? I already did 2week earlier.
So on to their infamous customer un-service. I told them what happened and true to servage form I got a copy and paste answer that had no relevance to the question,
What URL? So I answered back, its your own survey that you sent an e-mail inviting me to take you must know what it is? They then answered they don't know what happened to it and they will look in to it. This is the first time I have had a proper answer to any question from servage.
So my point being are they fixing the survey in their favour? I mean the amount of negative reviews they get just about anywhere else on the web they wont publish that on their own site.
I am posting this thread as a warning about servage.net!
My web site has been unavailable for > 1 month now, yes for more than a month.
When you go to our site www.oznotes.net you get a message
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or
capacity problems. Please try again later.
With servage.net Temporarily = > than 1 month.
I have been trying to get the support people to respond to me about this issue now for
weeks & there only response is that I need to be P A T I E N T.
Obviously I am being unreasonable when I complain about no web site for > than a month.
I got around 15 k members on my forums which is hosted on servage , out of 15k email ids 21 were mine , today i checked my emails and was shocked to see I got two same type of mails in all my email ids!
The only link between my 21 mail ids was my forum only!
So I am 100% sure its the servage or any servage team members who did this to me.
what should i do next so this wont happen again in future also how can I report this to cops.
I just found out the other day that all my website files have disappeared.
I emailed Servage who said it was a hardware failure.
I don't have a backup as they never advised me to.
They have said they have their own backup but they will NOT use it as it would restore over other people's accounts.
Why can't they just restore it to a different server and copy?
I am fighting them on this, they didn't even tell me there had been a failure.
Well friends I was just ruunning an blog facing 60% of downtime daily over months , but this was an small part of disaster waiting for me ahead as i tried to use some of the fake bandwidth they pretend to give , and i uploaded few files next day I find my sites suspended ,Reason being
"It is not allowed to host filesharing services on our servers. Reason beeing that such sites are often used to share copyrighted material."
Well thats what writen in there TOS itself.
Without file sharing how can one imagine to use 5000 GB/month + with the limit of 4lacks click also there.
Servage is my worst Nightmare come true.
Why one should not host on Servage.net ??
1. Fake stats they overcount the bandwidth and space.
2. 4 lacks hit limit after that your site gets suspended in real its only 4000 thanks to there fake stats once again.
3. Sql errors ,thats became part of daily life once you host on servage.
4.servage 404 not found page everywhere ,well they would not miss an single opertunity to advertize from your site , whenever they like they would put there own 404 not found page and wait for you to complain. This is the way this cheap hosting gorws.
The error message is
The requested URL could not be retrieved
While trying to retrieve the URL:
[url]
The following error was encountered: Unable to determine IP address from host name for www.gbn.ge The dnsserver returned: Server Failure: The name server was unable to process this query. This means that:
The cache was not able to resolve the hostname presented in the URL.
Check if the address is correct.
Your cache administrator is webmaster.
Generated Wed, 16 Apr 2008 13:13:49 GMT by proxy.geonet.ge (squid/2.6.STABLE19)