My Worse Experience At Hostmonster.com

May 23, 2009

I'm come here to complain the hosting company hostmonster which is the very bad hosing provide company. Until now,

I have contact with them for 36 hours, and my website is still down.
the first 12 hours, the server is down. after that, they are installing sever packages on it. after that, they did

not do any work on it. they not recover my data, my website's content is gone!
I contact them many times, some time they reply me, and tell me server will be back up momentarily.
I'm very tired on this problem. I'm charge an comerece site, now some customers is going to refund from me, they

thought me as a cheater.

If you see my post, I suggest you to choose the other web hosting. Stay away from hostmonster, do not harm

yourself. Bluthost.com is also the same hosting company. so, please be clever.

here is our email I contact with Hostmonster:

Take care, this mail is replied from bluehost.
dateFri, May 22, 2009 at 9:53 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

Dear Customer,

Currently the admin of your server is swapping new drives in to better improve system performance. Your site will

be back up momentarily.

Thank You,

Jonathan L. S.

Support Level 1
BlueHost.com
888.401.4678

dateFri, May 22, 2009 at 11:59 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

Dear Customer,
We apologize for the trouble you've been having. Our administrators are working as fast as they can to get the

server back up on line.

Again I apologize for the wait.

Thank You,
EricJ
L1 Support
Hostmonster.com
866-573-4678

dateSat, May 23, 2009 at 2:10 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

hide details 2:10 PM (12 hours ago)

Dear Customer,

There is no eta on the server at this time but please bear with us as we get it back on line.

Thanks for contacting us.

We apologize for the trouble you've been having,

Thanks
JChristensen

Level 1 Support Engineer
Hostmonster.com
(866) 573-HOST

dateSat, May 23, 2009 at 2:30 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

We apologize for the inconvenience, but we have encountered some unexpected problems with the server. We currently

have no ETA, but I would expect that it won't be for maybe another 12 hours. Our SysAdmins have been working on

the server round the clock to get it back up as soon as possible. When it is back up, your files should be back as

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What Are Your Top 3 Worse Webhosts

Jul 9, 2008

I started the top 3 best thread now lets do your worse webhosts.

In my opinion i have not had any really bad hosts.

Drgservers i wasen't 100% happy about was there customer support lacked.

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Midphase Support Is Getting Worse And Ugly

Oct 8, 2008

I has been a day+ now and my ticket has not been replied.

I've just canceled my shared hosting and transferred it to my dedicated server. Everything was fine but after few days the domain pointed to sedoparking.com and not my nameserver. The support guy told me that midphase will automatically renew my domain for free, so I didn't follow up on this.

I've received the cancellation email from billing dept asking me whether I still want to keep my domain. So, I replied and till now no news no nothing from them.

I've submitted a ticket yesterday to the dedicated support and they just forward it to the billing dept and till now, still no news from them. C'mon...now is weekdays not weekends!

This mark a really bad impression on midphase... I've previously talked loud about their brilliant support on my blog... well I think I need to edit it now.

Really disappointed, now my website is "down" for days now...

Should I still trust midphase? I think I have to think twice now. What I can say that they threat leaving customer differently for those new and current customers.

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Worse Customer Service On 'THE PLANET'

May 6, 2009

That "free first month" looked like a great deal until we got shutdown, over-billed, the server is NOT what we agreed on in the contract, and we cannot speak with anyone in a supervisory position.

When the account agreement was entered into, all information was sent to The Planet via The Planet salesman who sold us the account. It appears from subsequent email that he forwarded the contract and information to the planet via his Blackberry. This included all necessary contracts, billing, and credit card information. Hmm.

Exactly one month later the service was suspended. After contacting 'The Planet' we were told our credit card had been declined. We argued this point supported by our own banking information. We were told to simply add the credit card information into the 'orbit' billing portal so we did. Then we were told we would need to re-verify all the card holder information since we were adding a new card into the system. This point I also argued since we were adding THE SAME card information that they had from day one.

I was told by the person that handled my call regarding the suspension that the matter would be fixed. He would also have a supervisor phone me. I told him as long as they fix the billing error there is no need to have the supervisor phone me unless they took issue with my complaints. So nobody contacted me. They opened and closed numerous tickets and proceeded to bill me a $50.00 "reconnection fee".

I have now phoned The Planet numerous times since the 5th of May. I cannot speak with anyone in a supervisory position. They just keep telling me the supervisor will phone me.

For a company that is so large, customer service at this company sounds like three teenagers in 2 bedroom apartment. Not to mention the fact that since that server has been online it has been a magnet for IP scans. I found a possible reason for that problem in a September 30th 08 report by Netcraft,

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May 5, 2008

I run several leased dedi machines....have for over a decade now.

I use a couple different places, and now, actually looking to consolidate to one.

This is more due to my growth than anything else.

So one of my providers, recently moved me from a Dedicated machine (very very old - i mean P4's were NEW when i got it)
to a VM setup.

I ended up looking to replace that machine with another (which i did in a diff thread last week)

I have finally heard back from them and amazingly, they are insisting that this situation is "better" and "cheaper" than a dedicated

Mind you i was on a p4 with about half gig memory. Now I am on something with Gigs of Ram and Multiple Xeons with quad cores etc etc etc

For this server, none of that is needed, the box worked great for 5 years, with no need to change hardware...and the system never got taxed. Its a development machine.

ALl that is just background

My question is...am I so out of touch that VM is actually BETTER than Dedicated...or at least EQUAL...and its a waste to have a dedi, when you can have VM with "root" access?

I run windows boxes for these...

what about 3rd party apps, and controllers?

They claim todays top VM technology (when placed on their new 10k boxes) is superior to dedicated...so much so they are switching ALL customers to VM

now I know all the benefits to the HOST for putting clients on VM

those are obvious

Butam I so old fashioned to think its just the "house" versus "condo" situation

its still SHARED...its not dedicated to my needs only..and someone elses actions can effect my own! right?

Or is it a new age, and nobody needs a dedicated box anymore, because we have entered the golden age of hosting?

I asked, has VM become perfect? He said "its near-perfect, nothing anyone else can do will effect you, you have nothing to worry about and we can get an image of you up from RAID instantly in case of drive failure."

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Considering Hostmonster

Jul 2, 2008

i frequently read these forums for offers/to stay up to date with web hosting in general.

I never felt the need to register until now.

I have experienced what i believe to be sub-standard service from my paid hosting.

Here's what happened:

I got up, as usual to check my emails and i was hit with the following email

Your web hosting account for xxxxxxxx has been deactivated (reason: terms of service violation).
Although your web site has been disabled, your data may still be available for
up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as
soon as possible.

Thank you,

HostMonster.Com Support
xxxxxx (couldn't have url's in this post)
For support go to xxxxxx
Toll-Free: (866) 573-4678

I checked my domain, it returned nothing.

I don't believe that i have committed any terms of service violation and i am quite peeved off with the results.

My account was just suddenly deactivated with no warning, my domain (also registered via them) no longer works (i have no way of telling current visitors whats happened, the domain just wont work) and i have 15 days to contact them (via email) as phone is not an option as i live out of the US.

Not to mention after all that, i wouldn't review host-monster very greatly at all for speed, at first it was great but it just kept degrading from there until it was just extremely poor.

One thing they did do right was refund me (but i bet it doesn't include the domain) so ill be taking that money and my business else ware.

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Dec 9, 2008

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Whats different about the two. are they the same company. it looks like it. if so which would you chose?

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In general I have been happy with hostmonster. Mostly because their support staff is polite and are willing to help. However, I do question the server reliability at times.

Lately when a customer registers at my forum or gallery, the customer does not get the activation email 4 or 5 hours later. Today, I tested it and sure enough, the activation email took 4 or 5 hours before it came.

I talked to tech support and they acknowledged they had over 250,000 emails backed up. That there are too many connections with hotmail accounts and that was causing a problem as well.

A customer having to wait 4 or 5 hours before they receive an activation email seems a bit long.

I'm not sure if hostmonster is going to do anything to prevent this from happening in the future, but for now they seem to be satisfied with the emails backing up on the server and the time it takes for them to be sent. They indicated this does not happen often, but I really don't know since I don't send myself emails on a daily basis.

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Memory Used 42.6 %
Swap Used 0.01 %
Disk /dev/sdc1 (/home) 91 %
Disk /dev/sdd1 (/backup) 90 %
Disk /dev/sde1 (/backup/cpbackup/weekly) 43 %
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Jun 3, 2009

Wanted to share a bit (read vent a bit if you're cynical ).

Just got the following e-mail from hostmonster.

-----------
Dear Dale:

Your web hosting account for ibycus.com has been deactivated (reason: site causing performance problems).

Although your web site has been disabled, your data may still be available for up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as soon as possible.

Thank you,
Support

For support go to
Toll-Free: (866) 573-4678
-------------

Apparently, there are two files on my website that are being hit quite a bit, and causing the server to slow down. (I admit, its a busy site, and the files are very big).

The files aren't new there, and neither is the traffic, but the plug was pulled with no warning what so ever, and no offer of remediation on their part beyond refunding the remaining portion of my contract (I would hope so too!).

I can understand that they may not be able to continue to host my site due to the volume of traffic it generates, but they really could have handled this much better.

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Apr 8, 2009

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Just wanted to make sure everyone understands that:

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2) My other hosting experiences allowed me to keep the same base price I signed up for as long as I maintained the hosting account with them. Not VPS.net. Pricing will change at their whim. If you sign up in April, you will receive a huge increase in May. Yeah, they say they "may" have some coupons or something in the future, but hey -- how can you budget your hosting expenses if you don't know what they will be exactly?

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May 7, 2008

This is a lesson for everyone, regardless of the type of hosting you're looking for, ALWAYS do your homework first!

I'm a bit embarrassed to admit it, but in March I signed up with a hosting company based solely on the claims on their website, and their wonderful presales responses to my questions. The company is M6.net.

It started off well enough, sales responded to my list of about 20 questions, and I received my reply during the weekend, which impressed me because I thought I was going to wait until the following Monday to hear back from them. I signed up for their Designer plan, which offers 200gb storage, and 1.2tb of bandwidth, with a max of 17 websites.

I signed up for the account and waited. No account setup confirmation email, nothing. So I submitted a support ticket, and it was resolved quickly. So I'm on my way now. I'm a .Net developer, so the first thing I notice is that .Net is disabled on my account. So I submit a support ticket, it was resolved within an hour.

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I don't hear anything back the first day, which is acceptable, because my requests obviously require more attention than my first tickets. So the next day (day 2), I submit another ticket inquiring about the status of all my outstanding tickets. I get a reply telling me that they are working on them.

All of day 2 passes with no resolution on what should be fairly simple fixes. Day 3 rolls around, and that's when I started getting annoyed. I submitted, you guessed it, a support ticket asking for a status, and I get the same reply, "they are working on them". At this point I'm getting really irritated so I decided to call them to see what was going on.

This was where I started to see the light. A man answered the phone, I could barely understand him because he had a heavy accent (which is no problem in and of itself) but there was also a lot of background noise that sounded like a tv. He answered and mumbled a company name that I could not understand, but it was not "M6", when I replied to him "Oh, I'm sorry, I was trying to reach M6 tech support", he stammered a bit and said something to the effect of "Oh, yes, right, this is M6, can I help you?". To which I replied "No, I really don't think you can", and I hung up.

I had a sinking feeling in my gut, because I realized at that point what a mistake I had made. It was then that I started researching them and found one blistering negative review after another. So on day 3 I submitted a ticket (my last one I might add) and requested that they cancel my account and issue my refund per their 30-day money back guarantee.

I've yet to see the refund.

The fact that you're reading this shows that you're already doing the right thing. Read reviews, weigh the good against the bad, especially watch for hosts who care enough to log on and rebut negative reviews, and ask lots of questions here on WHT.

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After 24 HOURS, I received a response telling me they generated an invoice that I need to pay. Which I did right away. The response also told me that I needed to re-open the support ticket after I paid for it so they would know to turn on ClientExec for me. The only problem is the ticket was already open.??

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Apr 3, 2009

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1. In CSF, how do I block range of IP ?
Say I want to block IPs starting 164.44.x.x

2.
Btw, I found that my CSF is not able to catch DOS attack at all !!
below is my csf config file

Code:
###############################################################################
# Copyright 2006-2009, Way to the Web Limited
# URL: http://www.waytotheweb.com
# Email: sales@waytotheweb.com
###############################################################################
# Testing flag - enables a CRON job that clears iptables incase of
# configuration problems when you start csf. This should be enabled until you
# are sure that the firewall works - i.e. incase you get locked out of your
# server! Then do remember to set it to 0 and restart csf when you're sure
# everything is OK. Stopping csf will remove the line from /etc/crontab
TESTING = "0"

# The interval for the crontab in minutes. Since this uses the system clock the
# CRON job will run at the interval past the hour and not from when you issue
# the start command. Therefore an interval of 5 minutes means the firewall
# will be cleared in 0-5 minutes from the firewall start
TESTING_INTERVAL = "5"

# Enabling auto updates creates a cron job called /etc/cron.d/csf_update which
# runs once per day to see if there is an update to csf+lfd and upgrades if
# available and restarts csf and lfd. Updates do not overwrite configuration
# files or email templates. An email will be sent to the root account if an
# update is performed
AUTO_UPDATES = "0"

# By default, csf will auto-configure iptables to filter all traffic except on
# the local (lo:) device. If you only want iptables rules applied to a specific
# NIC, then list it here (e.g. eth1, or eth+)
ETH_DEVICE = ""

# If you don't want iptables rules applied to specific NICs, then list them in
# a comma separated list (e.g "eth1,eth2")
ETH_DEVICE_SKIP = ""

# Lists of ports in the following comma separated lists can be added using a
# colon (e.g. 30000:35000).

# Allow incoming TCP ports
TCP_IN = "20,21,22,25,53,80,110,143,443,465,587,993,995,2222,2221"

# Allow outgoing TCP ports
TCP_OUT = "20,21,22,25,53,80,110,113,443,2222"

# Allow incoming UDP ports
UDP_IN = "20,21,53"

# Allow outgoing UDP ports
# To allow outgoing traceroute add 33434:33523 to this list
UDP_OUT = "20,21,53,113,123"

# Allow incoming PING
ICMP_IN = "1"

# Set the per IP address incoming ICMP packet rate
# To disable rate limiting set to "0"
ICMP_IN_RATE = "1/s"

# Allow outgoing PING
ICMP_OUT = "1"

# Set the per IP address outgoing ICMP packet rate
# To disable rate limiting set to "0"
ICMP_OUT_RATE = "1/s"

# Block outgoing SMTP except for root, exim and mailman (forces scripts/users
# to use the exim/sendmail binary instead of sockets access). This replaces the
# protection as WHM > Tweak Settings > SMTP Tweaks
#
# This option uses the iptables ipt_owner module and must be loaded for it to
# work. It may not be available on some VPS platforms
#
# Note: Run /etc/csf/csftest.pl to check whether this option will function on
# this server
SMTP_BLOCK = "0"

# If SMTP_BLOCK is enabled but you want to allow local connections to port 25
# on the server (e.g. for webmail or web scripts) then enable this option to
# allow outgoing SMTP connections to 127.0.0.1
SMTP_ALLOWLOCAL = "1"

# This is a comma separated list of the ports to block. You should list all
# ports that exim is configured to listen on
SMTP_PORTS = "25"

# Drop target for iptables rules. This can be set to either DROP ot REJECT.
# REJECT will send back an error packet, DROP will not respond at all. REJECT
# is more polite, however it does provide extra information to a hacker and
# lets them know that a firewall is blocking their attempts. DROP hangs their
# connection, thereby frustrating attempts to port scan the server.
DROP = "DROP"

# Enable logging of dropped connections to blocked ports to syslog, usually
# /var/log/messages. This option needs to be enabled to use Port Scan Tracking
DROP_LOGGING = "1"

# Enable logging of dropped connections to blocked IP addresses in csf.deny or
# by lfd with temporary connection tracking blocks. Do not enable this option
# if you use Port Scan Tracking
DROP_IP_LOGGING = "0"

# Only log reserved port dropped connections (0:1023). Useful since you're not
# usually bothered about ephemeral port drops
DROP_ONLYRES = "0"

# Commonly blocked ports that you do not want logging as they tend to just fill
# up the log file. These ports are specifically blocked (applied to TCP and UDP
# protocols) for incoming connections
DROP_NOLOG = "67,68,111,113,135:139,445,513,520"

# Enable packet filtering for unwanted or illegal packets
PACKET_FILTER = "1"

# Log packets dropped by the packet filtering option PACKET_FILTER. This will
# show packet drops that iptables has deemed INVALID (i.e. there is no
# established TCP connection in the state table), or if the TCP flags in the
# packet are out of sequence or illegal in the protocol exchange.
#
# If you see packets being dropped that you would rather allow then disable the
# PACKET_FILTER option above by setting it to "0"
DROP_PF_LOGGING = "0"

# Enable SYN flood protection. This option configures iptables to offer some
# protection from tcp SYN packet DOS attempts. You should set the RATE so that
# false-positives are kept to a minimum otherwise visitors may see connection
# issues (check /var/log/messages for *SYNFLOOD Blocked*). See the iptables
# man page for the correct --limit rate syntax
SYNFLOOD = "1"
SYNFLOOD_RATE = "80/s"
SYNFLOOD_BURST = "150"

# Port Flood Protection. This option configures iptables to offer protection
# from DOS attacks against specific ports. This option limits the number of
# connections per time interval that new connections can be made to specific
# ports
#
# This feature does not work on servers that do not have the iptables module
# ipt_recent loaded. Typically, this will be with MONOLITHIC kernels. VPS
# server admins should check with their VPS host provider that the iptables
# module is included
#
# For further information and syntax refer to the Port Flood section of the csf
# readme.txt
#
# Note: Run /etc/csf/csftest.pl to check whether this option will function on
# this server
PORTFLOOD = ""

# Enable verbose output of iptables commands
VERBOSE = "1"

# Log lfd messages to SYSLOG in addition to /var/log/lfd.log. You must have the
# perl module Sys::Syslog installed to use this feature
SYSLOG = "0"

# Enable this option if you want lfd to ignore (i.e. don't block) IP addresses
# listed in csf.allow in addition to csf.ignore (the default). This option
# should be used with caution as it would mean that IP's allowed through the
# firewall from infected PC's could launch attacks on the server that lfd
# would ignore
IGNORE_ALLOW = "0"

# Enable the following option if you want to apply strict iptables rules to DNS
# traffic (i.e. relying on iptables connection tracking). Enabling this option
# could cause DNS resolution issues both to and from the server but could help
# prevent abuse of the local DNS server
DNS_STRICT = "0"

# Limit the number of IP's kept in the /etc/csf/csf.deny file. This can be
# important as a large number of IP addresses create a large number of iptables
# rules (4 times the number of IP's) which can cause problems on some systems
# where either the the number of iptables entries has been limited (esp VPS's)
# or where resources are limited. This can result in slow network performance,
# or, in the case of iptables entry limits, can prevent your server from
# booting as not all the required iptables chain settings will be correctly
# configured. The value set here is the maximum number of IPs/CIDRs allowed
# if the limit is reached, the entries will be rotated so that the oldest
# entries (i.e. the ones at the top) will be removed and the latest is added.
# The limit is only checked when using csf -d (which is what lfd also uses)
# Set to 0 to disable limiting
DENY_IP_LIMIT = "100"

# Limit the number of IP's kept in the temprary IP ban list. If the limit is
# reached the oldest IP's in the ban list will be removed and allowed
# regardless of the amount of time remaining for the block
# Set to 0 to disable limiting
DENY_TEMP_IP_LIMIT = "100"

# Enable login failure detection daemon (lfd). If set to 0 none of the
# following settings will have any effect as the daemon won't start.
LF_DAEMON = "1"

# By default, lfd will send alert emails using the relevant alert template to
# the To: address configured within that template. Setting the following
# option will override the configured To: field in all lfd alert emails
#
# Leave this option empty to use the To: field setting in each alert template
LF_ALERT_TO = "rickyjaffery@gmail.com"

# Block Reporting. lfd can run an external script when it performs and IP
# address block following for example a login failure. The following setting
# is to the full path of the external script which must be executable. See
# readme.txt for format details
#
# Leave this setting blank to disable
BLOCK_REPORT = ""

# Send an alert if log file flooding is detected which causes lfd to skip log
# lines to prevent lfd from looping. If this alert is sent you should check the
# reported log file for the reason for the flooding
LOGFLOOD_ALERT = "0"

# Temporary to Permanent IP blocking. The following enables this feature to
# permanently block IP addresses that have been temporarily blocked more than
# LF_PERMBLOCK_COUNT times in the last LF_PERMBLOCK_INTERVAL seconds. Set
# LF_PERMBLOCK to "1" to enable this feature
#
# Care needs to be taken when setting LF_PERMBLOCK_INTERVAL as it needs to be
# at least LF_PERMBLOCK_COUNT multiplied by the longest temporary time setting
# (TTL) for blocked IPs, to be effective
#
# Set LF_PERMBLOCK to "0" to disable this feature
LF_PERMBLOCK = "1"
LF_PERMBLOCK_INTERVAL = "86400"
LF_PERMBLOCK_COUNT = "4"

# Permanently block IPs by network class. The following enables this feature
# to permanently block classes of IP address where individual IP addresses
# within the same class LF_NETBLOCK_CLASS have already been blocked more than
# LF_NETBLOCK_COUNT times in the last LF_NETBLOCK_INTERVAL seconds. Set
# LF_NETBLOCK to "1" to enable this feature
#
# This can be an affective way of blocking DDOS attacks launched from within
# the same networ class
#
# Valid settings for LF_NETBLOCK_CLASS are "A", "B" and "C", care and
# consideration is required when blocking network classes A or B
#
# Set LF_NETBLOCK to "0" to disable this feature
LF_NETBLOCK = "0"
LF_NETBLOCK_INTERVAL = "86400"
LF_NETBLOCK_COUNT = "4"
LF_NETBLOCK_CLASS = "C"

# Safe Chain Update. If enabled, all dynamic update chains (GALLOW*, GDENY*,
# SPAMHAUS, DSHIELD, BOGON, CC_ALLOW, CC_DENY, ALLOWDYN*) will create a new
# chain when updating, and insert it into the relevant LOCALINPUT/LOCALOUTPUT
# chain, then flush and delete the old dynamic chain and rename the new chain.
#
# This prevents a small window of opportunity opening when an update occurs and
# the dynamic chain is flushed for the new rules.
#
# This option should not be enabled on servers with long dynamic chains (e.g.
# CC_DENY/CC_ALLOW lists) and low memory. It should also not be enabled on
# Virtuozzo VPS servers with a restricted numiptent value. This is because each
# chain will effectively be duplicated while the update occurs, doubling the
# number of iptables rules
SAFECHAINUPDATE = "0"

# If you wish to allow access from dynamic DNS records (for example if your IP
# address changes whenever you connect to the internet but you have a dedicated
# dynamic DNS record from the likes of dyndns.org) then you can list the FQDN
# records in csf.dyndns and then set the following to the number of seconds to
# poll for a change in the IP address. If the IP address has changed iptables
# will be updated.
#
# A setting of 600 would check for IP updates every 10 minutes. Set the value
# to 0 to disable the feature
DYNDNS = "0"

# To always ignore DYNDNS IP addresses in lfd blocking, set the following
# option to 1
DYNDNS_IGNORE = "0"

# The follow Global options allow you to specify a URL where csf can grab a
# centralised copy of an IP allow or deny block list of your own. You need to
# specify the full URL in the following options, i.e.:
# http://www.somelocation.com/allow.txt
#
# The actual retrieval of these IP's is controlled by lfd, so you need to set
# LF_GLOBAL to the interval (in seconds) when you want lfd to retrieve. lfd
# will perform the retrieval when it runs and then again at the specified
# interval. A sensible interval would probably be every 3600 seconds (1 hour)
#
# You do not have to specify both an allow and a deny file
#
# You can also configure a global ignore file for IP's that lfd should ignore
GLOBAL_ALLOW = ""
GLOBAL_DENY = ""
GLOBAL_IGNORE = ""
LF_GLOBAL = ""

# Country Code to CIDR allow/deny. In the following two options you can allow
# or deny whole country CIDR ranges. The CIDR blocks are downloaded from
# http://www.ipdeny.com/ipblocks/ and entirely rely on that service being
# available. The two-letter Country Code specified on that site should be used
# in the following settings. The iptables rules are for incoming connections
# only
#
# Warning: These lists are never 100% accurate and some ISP's (e.g. AOL) use
# non-geographic IP address designations for their clients
#
# Warning: Some of the CIDR lists are huge and each one requires a rule within
# the incoming iptables chain. This can result in significant performance
# overheads and could render the server inaccessible in some circumstances. For
# this reason (amongst others) we do not recommend using these options
#
# Warning: Due to the resource constraints on VPS servers this feature should
# not be used on such systems unless you choose very small CC zones
#
# Warning: CC_ALLOW allows access through all ports in the firewall. For this
# reason CC_ALLOW probably has very limited use
#
# Note: Use of this feature is bound by the TOS and Copyright agreements at
# http://www.ipdeny.com/usagelimits.php
#
# Each option is a comma separated list of CC's, e.g. "US,GB,DE"
CC_DENY = ""
CC_ALLOW = ""

# This option tells lfd how often to retrieve the CC CIDR's required for
# CC_ALLOW and CC_DENY (in days)
CC_INTERVAL = "7"

# Enable IP range blocking using the DShield Block List at
# http://www.dshield.org/diary.html?storyid=4483
# To enable this feature, set the following to the interval in seconds that you
# want the block list updated. The list is reasonably static during the length
# of a day, so it would be appropriate to only update once every 24 hours, so
# a value of "86400" is recommended
LF_DSHIELD = "0"

# The DShield block list URL. If you change this to something else be sure it
# is in the same format as the block list
LF_DSHIELD_URL = "http://feeds.dshield.org/block.txt"

# Enable IP range blocking using the Spamhaus DROP List at
# http://www.spamhaus.org/drop/index.lasso
# To enable this feature, set the following to the interval in seconds that you
# want the block list updated. The list is reasonably static during the length
# of a day, so it would be appropriate to only update once every 24 hours, so
# a value of "86400" is recommended
LF_SPAMHAUS = "1"

# The Spamhaus DROP List URL. If you change this to something else be sure it
# is in the same format as the drop list
LF_SPAMHAUS_URL = "http://www.spamhaus.org/drop/drop.lasso"

# Enable IP range blocking using the BOGON List at
# http://www.cymru.com/Bogons/
# To enable this feature, set the following to the interval in seconds that you
# want the block list updated. The list is reasonably static during the length
# of a day, so it would be appropriate to only update once every 24 hours, so
# a value of "86400" is recommended
#
# Do NOT use this option if your server uses IP's on the bogon list (e.g. this
# is often the case with servers behind a NAT firewall using ip routing)
LF_BOGON = "0"

# The BOGON List URL. If you change this to something else be sure it
# is in the same format as the drop list
LF_BOGON_URL = "http://www.cymru.com/Documents/bogon-bn-agg.txt"

# The following[*] triggers are application specific. If you set LF_TRIGGER to
# "0" the value of each trigger is the number of failures against that
# application that will trigger lfd to block the IP address
#
# If you set LF_TRIGGER to a value greater than "0" then the following[*]
# application triggers are simply on or off ("0" or "1") and the value of
# LF_TRIGGER is the total cumulative number of failures that will trigger lfd
# to block the IP address
#
# Setting the application trigger to "0" disables it
LF_TRIGGER = "0"

# If LF_TRIGGER is > 1 then the following can be set to "1" to permanently
# block the IP address, or if set to a value greater than "1" then the IP
# address will be blocked temporarily for the value in seconds. For example:
# LF_TRIGGER_PERM = "1" => the IP is blocked permanently
# LF_TRIGGER_PERM = "3600" => the IP is blocked temporarily for 1 hour
#
# If LF_TRIGGER is 0, then the application LF_[application]_PERM value works in
# the same way as above
LF_TRIGGER_PERM = "3600"

# To only block access to the failed application instead of a complete block
# for an ip address, you can set the following to "1", but LF_TRIGGER must be
# set to "0" with specific application[*] trigger levels also set
LF_SELECT = "0"

# Send an email alert if an IP address is blocked by one of the[*] triggers
LF_EMAIL_ALERT = "1"

#[*]Enable login failure detection of sshd connections
LF_SSHD = "5"
LF_SSHD_PERM = "1"

#[*]Enable login failure detection of pure-ftpd connections
LF_FTPD = "10"
LF_FTPD_PERM = "1"

#[*]Enable login failure detection of SMTP AUTH connections
LF_SMTPAUTH = "5"
LF_SMTPAUTH_PERM = "1"

#[*]Enable login failure detection of courier pop3 connections. This will not
# trap the older cppop daemon
LF_POP3D = "10"
LF_POP3D_PERM = "1"

#[*]Enable login failure detection of courier imap connections. This will not
# trap the older cpimap (uwimap) daemon
LF_IMAPD = "10"
LF_IMAPD_PERM = "1"

#[*]Enable login failure detection of Apache .htpasswd connections
# Due to the often high logging rate in the Apache error log, you might want to
# enable this option only if you know you are suffering from attacks against
# password protected directories
LF_HTACCESS = "5"
LF_HTACCESS_PERM = "1"

#[*]Enable failure detection of Apache mod_security connections
# Due to the often high logging rate in the Apache error log, you might want to
# enable this option only if you know you are suffering from attacks against
# web scripts
LF_MODSEC = "5"
LF_MODSEC_PERM = "1"

#[*]Enable detection of suhosin triggers and blocking of attackers
# Example: LF_SUHOSIN = "5"
LF_SUHOSIN = "0"
LF_SUHOSIN_PERM = "1"

# Check that csf appears to have been stopped. This checks the status of the
# iptables INPUT chain. If it's not set to DROP, LF will run csf. This will not
# happen if TESTING is enabled above. The check is done every 300 seconds
LF_CSF = "1"

# Send an email alert if anyone logs in successfully using SSH
LF_SSH_EMAIL_ALERT = "1"

# Send an email alert if anyone uses su to access another account. This will
# send an email alert whether the attempt to use su was successful or not
LF_SU_EMAIL_ALERT = "1"

# Enable Directory Watching. This enables lfd to check /tmp and /dev/shm
# directories for suspicious files, i.e. script exploits. If a suspicious
# file is found an email alert is sent. One alert per file per LF_FLUSH
# interval is sent
#
# To enable this feature set the following to the checking interval in seconds.
# Set to disable set to "0"
LF_DIRWATCH = "60"

# To remove any suspicious files found during directory watching, enable the
# following. These files will be appended to a tarball in
# /etc/csf/suspicious.tar
LF_DIRWATCH_DISABLE = "0"

# This option allows you to have lfd watch a particular file or directory for
# changes and should they change and email alert using watchalert.txt is sent
#
# To enable this feature set the following to the checking interval in seconds
# (a value of 60 would seem sensible) and add your entries to csf.dirwatch
#
# Set to disable set to "0"
LF_DIRWATCH_FILE = "0"

# This is the interval that is used to flush reports of usernames, files and
# pids so that persistent problems continue to be reported, in seconds.
# A value of 3600 seems sensible
LF_FLUSH = "3600"

# System Integrity Checking. This enables lfd to compare md5sums of the
# servers OS binary application files from the time when lfd starts. If the
# md5sum of a monitored file changes an alert is sent. This option is intended
# as an IDS (Intrusion Detection System) and is the last line of detection for
# a possible root compromise.
#
# There will be constant false-positives as the servers OS is updated or
# monitored application binaries are updated. However, unexpected changes
# should be carefully inspected.
#
# Modified files will only be reported via email once.
#
# To enable this feature set the following to the checking interval in seconds
# (a value of 3600 would seem sensible). This option may pur an increased I/O
# load onto the server as it checks system binaries.
#
# To disable set to "0"
LF_INTEGRITY = "10800"

# System Exploit Checking. This enables lfd to check for the Random JS Toolkit
# and may check for others in the future:
# http://www.cpanel.net/security/notes/random_js_toolkit.html
# It compares md5sums of the binaries listed in the exploit above for changes
# and also attempts to create and remove a number directory
#
# Modified files will only be reported via email once, though will be reset
# after an hour
#
# To enable this feature set the following to the checking interval in seconds
# (a value of 300 would seem sensible).
#
# To disable set to "0"
LF_EXPLOIT = "400"

# This comma separated list allows you to (de)select which tests LF_EXPLOIT
# performs
#
# For the SUPERUSER check, you can list usernames in csf.suignore to have them
# ignored for that test
#
# Valid tests are:
# JS,SUPERUSER
LF_EXPLOIT_CHECK = "JS,SUPERUSER"

# Set the time interval to track login failures within (seconds), i.e.
# LF_TRIGGER failures within the last LF_INTERVAL seconds
LF_INTERVAL = "300"

# This is how long the lfd process sleeps (in seconds) before processing the
# log file entries and checking whether other events need to be triggered
LF_PARSE = "5"

# Send an email alert if an account exceeds LT_POP3D/LT_IMAPD logins per hour
# per IP
LT_EMAIL_ALERT = "1"

# Block POP3 logins if greater than LT_POP3D times per hour per account per IP
# address (0=disabled)
LT_POP3D = "0"

# Block IMAP logins if greater than LT_IMAPD times per hour per account per IP
# address (0=disabled) - not recommended for IMAP logins due to the ethos
# within which IMAP works. If you want to use this, setting it quite high is
# probably a good idea
LT_IMAPD = "0"

# Connection Tracking. This option enables tracking of all connections from IP
# addresses to the server. If the total number of connections is greater than
# this value then the offending IP address is blocked. This can be used to help
# prevent some types of DOS attack.
#
# Care should be taken with this option. It's entirely possible that you will
# see false-positives. Some protocols can be connection hungry, e.g. FTP, IMAPD
# and HTTP so it could be quite easy to trigger, especially with a lot of
# closed connections in TIME_WAIT. However, for a server that is prone to DOS
# attacks this may be very useful. A reasonable setting for this option might
# be arround 200.
#
# To disable this feature, set this to 0
CT_LIMIT = "100"

# Connection Tracking interval. Set this to the the number of seconds between
# connection tracking scans
CT_INTERVAL = "5"

# Send an email alert if an IP address is blocked due to connection tracking
CT_EMAIL_ALERT = "1"

# If you want to make IP blocks permanent then set this to 1, otherwise blocks
# will be temporary and will be cleared after CT_BLOCK_TIME seconds
CT_PERMANENT = "0"

# If you opt for temporary IP blocks for CT, then the following is the interval
# in seconds that the IP will remained blocked for (e.g. 1800 = 30 mins)
CT_BLOCK_TIME = "1800"

# If you don't want to count the TIME_WAIT state against the connection count
# then set the following to "1"
CT_SKIP_TIME_WAIT = "0"

# If you only want to count specific states (e.g. SYN_RECV) then add the states
# to the following as a comma separated list. E.g. "SYN_RECV,TIME_WAIT"
#
# Leave this option empty to count all states against CT_LIMIT
CT_STATES = ""

# If you only want to count specific ports (e.g. 80,443) then add the ports
# to the following as a comma separated list. E.g. "80,443"
#
# Leave this option empty to count all ports against CT_LIMIT
CT_PORTS = ""

# Process Tracking. This option enables tracking of user and nobody processes
# and examines them for suspicious executables or open network ports. Its
# purpose is to identify potential exploit processes that are running on the
# server, even if they are obfuscated to appear as system services. If a
# suspicious process is found an alert email is sent with relevant information.
# It is then the responsibility of the recipient to investigate the process
# further as the script takes no further action. Processes (PIDs) are only
# reported once unless lfd is restarted.
#
# The following is the number of seconds a process has to be active before it
# is inspected. If you set this time too low, then you will likely trigger
# false-positives with CGI or PHP scripts.
# Set the value to 0 to disable this feature
PT_LIMIT = "60"

# How frequently processes are checked in seconds
PT_INTERVAL = "60"

# If you want process tracking to highlight php or perl scripts that are run
# through apache then disable the following,
# i.e. set it to 0
#
# While enabling this setting will reduce false-positives, having it set to 0
# does provide better checking for exploits running on the server
PT_SKIP_HTTP = "0"

# lfd will report processes, even if they're listed in csf.pignore, if they're
# tagged as (deleted) by Linux. This information is provided in Linux under
# /proc/PID/exe. A (deleted) process is one that is running a binary that has
# the inode for the file removed from the file system directory. This usually
# happens when the binary has been replaced due to an upgrade for it by the OS
# vendor or another third party (e.g. cPanel). You need to investigate whether
# this is indeed the case to be sure that the original binary has not been
# replaced by a rootkit
#
# To stop lfd reporting such process you need to restart the daemon to which it
# belongs and therefore run the process using the replacement binary (presuming
# one exists). This will normally mean running the associated startup script in
# /etc/init.d/
#
# If you don't want lfd to report deleted binary processes, set to 0
PT_DELETED = "1"

# User Process Tracking. This option enables the tracking of the number of
# process any given cPanel account is running at one time. If the number of
# processes exceeds the value of the following setting an email alert is sent
# with details of those processes. If you specify a user in csf.pignore it will
# be ignored
#
# Set to 0 to disable this feature
PT_USERPROC = "10"

# This User Process Tracking option sends an alert if any linux user process
# exceeds the memory usage set (MB). To ignore specific processes or users use
# csf.pignore
#
# Set to 0 to disable this feature
PT_USERMEM = "100"

# This User Process Tracking option sends an alert if any linux user process
# exceeds the time usage set (seconds). To ignore specific processes or users
# use csf.pignore
#
# Set to 0 to disable this feature
PT_USERTIME = "1800"

# If this option is set then processes detected by PT_USERMEM, PT_USERTIME or
# PT_USERPROC are killed
#
# Warning: We don't recommend enabling this option unless absolutely necessary
# as it can cause unexpected problems when processes are suddenly terminated.
# It is much better to leave this option disabled and to investigate each case
# as it is reported when the triggers above are breached
#
# Note: Processes that are running deleted excecutables (see PT_DELETED) will
# not be killed by lfd
PT_USERKILL = "0"

# Check the PT_LOAD_AVG minute Load Average (can be set to 1 5 or 15 and
# defaults to 5 if set otherwise) on the server every PT_LOAD seconds. If the
# load average is greater than or equal to PT_LOAD_LEVEL then an email alert is
# sent. lfd then does not report subsequent high load until PT_LOAD_SKIP
# seconds has passed to prevent email floods.
#
# Set PT_LOAD to "0" to disable this feature
PT_LOAD = "30"
PT_LOAD_AVG = "5"
PT_LOAD_LEVEL = "8"
PT_LOAD_SKIP = "3600"

# If a PT_LOAD event is triggered, then if the following contains the path to
# a script, it will be run in a child process. For example, the script could
# contain commands to terminate and restart httpd, php, exim, etc incase of
# looping processes
PT_LOAD_ACTION = "/sbin/service httpd restart"

# Port Scan Tracking. This feature tracks port blocks logged by iptables to
# syslog. If an IP address generates a port block that is logged more than
# PS_LIMIT within PS_INTERVAL seconds, the IP address will be blocked.
#
# This feature could, for example, be useful for blocking hackers attempting
# to access the standard SSH port if you have moved it to a port other than 22
# and have removed 22 from the TCP_IN list so that connection attempts to the
# old port are being logged
#
# This feature blocks all iptables blocks from the iptables logs, including
# repeated attempts to one port or SYN flood blocks, etc
#
# Note: This feature will only track iptables blocks from the log file set in
# IPTABLES_LOG below and if you have DROP_LOGGING enabled. However, it will
# cause redundant blocking with DROP_IP_LOGGING enabled
#
# Warning: It's possible that an elaborate DDOS (i.e. from multiple IP's)
# could very quickly fill the iptables rule chains and cause a DOS in itself.
# The DENY_IP_LIMIT should help to mitigate such problems with permanent blocks
# and the DENY_TEMP_IP_LIMIT with temporary blocks
#
# Set PS_INTERVAL to "0" to disable this feature. A value of between 60 and 300
# would be sensible to enable this feature
PS_INTERVAL = "300"
PS_LIMIT = "10"

# You can specify the ports and/or port ranges that should be tracked by the
# Port Scan Tracking feature. The following setting is a comma separated list
# of those ports and uses the same format as TCP_IN. The default setting of
# 0:65535 covers all ports
PS_PORTS = "0:65535"

# You can select whether IP blocks for Port Scan Tracking should be temporary
# or permanent. Set PS_PERMANENT to "0" for temporary and "1" for permanent
# blocking. If set to "0" PS_BLOCK_TIME is the amount of time in seconds to
# temporarily block the IP address for
PS_PERMANENT = "0"
PS_BLOCK_TIME = "3600"

# Set the following to "1" to enable Port Scan Tracking email alerts, set to
# "0" to disable them
PS_EMAIL_ALERT = "1"

# Account Tracking. The following options enable the tracking of modifications
# to the accounts on a server. If any of the enabled options are triggered by
# a modifications to an account, an alert email is sent. Only the modification
# is reported. The cause of the modification will have to be investigated
# manually
#
# You can set AT_ALERT to the following:
# 0 = disable this feature
# 1 = enable this feature for all accounts
# 2 = enable this feature only for accounts with uid 0 (e.g. root)
AT_ALERT = "2"

# This options is the interval between checks in seconds
AT_INTERVAL = "60"

# Send alert if a new account is created
AT_NEW = "1"

# Send alert if an existing account is deleted
AT_OLD = "1"

# Send alert if an account password has changed
AT_PASSWD = "1"

# Send alert if an account uid has changed
AT_UID = "1"

# Send alert if an account gid has changed
AT_GID = "1"

# Send alert if an account login directory has changed
AT_DIR = "1"

# Send alert if an account login shell has changed
AT_SHELL = "1"

# Display Country Code and Country for reported IP addresses
CC_LOOKUPS = "1"

# Messenger service. This feature allows the display of a message to a blocked
# connecting IP address to inform the user that they are blocked in the
# firewall. This can help when users get themselves blocked, e.g. due to
# multiple login failures. The service is provided by two daemons running on
# ports providing either an HTML or TEXT message.
#
# This feature does not work on servers that do not have the iptables module
# ipt_REDIRECT loaded. Typically, this will be with MONOLITHIC kernels. VPS
# server admins should check with their VPS host provider that the iptables
# module is included.
#
# For further information on features and limitations refer to the csf
# readme.txt
#
# Note: Run /etc/csf/csftest.pl to check whether this option will function on
# this server
#
# 1 to enable, 0 to disable
MESSENGER = "0"

# Provide this service to temporary IP address blocks
MESSENGER_TEMP = "1"

# Provide this service to permanent IP address blocks
MESSENGER_PERM = "1"

# User account to run the service servers under. We recommend creating a
# specific non-priv, non-shell account for this purpose
MESSENGER_USER = "csf"

# This is the maximum concurrent connections allowed to each service server
MESSENGER_CHILDREN = "10"

# Set this to the port that will receive the HTML message. You should configure
# this port to be >1023 and different from the TEXT port. Do NOT enable access
# to this port in TCP_IN
MESSENGER_HTML = "8888"

# This comma separated list are the HTML ports that will be redirected for the
# blocked IP address. If you are using per application blocking (LF_TRIGGER)
# then only the relevant block port will be redirected to the messenger port
MESSENGER_HTML_IN = "80,2082,2095"

# Set this to the port that will receive the TEXT message. You should configure
# this port to be >1023 and different from the HTML port. Do NOT enable access
# to this port in TCP_IN
MESSENGER_TEXT = "8889"

# This comma separated list are the TEXT ports that will be redirected for the
# blocked IP address. If you are using per application blocking (LF_TRIGGER)
# then only the relevant block port will be redirected to the messenger port
MESSENGER_TEXT_IN = "21"

# These settings limit the rate at which connections can be made to the
# messenger service servers. Its intention is to provide protection from
# attacks or excessive connections to the servers. If the rate is exceeded then
# iptables will revert for the duration to the normal blocking actiity
#
# See the iptables man page for the correct --limit rate syntax
MESSENGER_RATE = "30/m"
MESSENGER_BURST = "5"

# Statistics
#
# These options will be expanded in the future.
#
# This option enabled statistical data gathering
ST_ENABLE = "1"

# This option determines how many iptables log lines to store for reports
ST_IPTABLES = "100"

# This option indicates whether rDNS and CC lookups are performed at the time
# the log line is recorded (this is not performed when viewing the reports)
#
# Warning: If DROP_IP_LOGGING is enabled and there are frequent iptables hits,
# then enabling this setting could cause serious performance problems
ST_LOOKUP = "0"

# If you find ever increasing numbers of zombie lfd processes you may need to
# revert to the old child reaper code by enabling this option
OLD_REAPER = "0"


# OS settings
IPTABLES = "/sbin/iptables"
MODPROBE = "/sbin/modprobe"
IFCONFIG = "/sbin/ifconfig"
SENDMAIL = "/usr/sbin/sendmail"
PS = "/bin/ps"
FUSER = "/sbin/fuser"
VMSTAT = "/usr/bin/vmstat"
LS = "/bin/ls"
MD5SUM = "/usr/bin/md5sum"
TAR = "/bin/tar"
CHATTR = "/usr/bin/chattr"

# Log files
HTACCESS_LOG = "/var/log/httpd/error_log"
MODSEC_LOG = "/var/log/httpd/error_log"
SSHD_LOG = "/var/log/secure"
SU_LOG = "/var/log/secure"
FTPD_LOG = "/var/log/messages"
SMTPAUTH_LOG = "/var/log/secure"
POP3D_LOG = "/var/log/maillog"
IMAPD_LOG = "/var/log/maillog"
IPTABLES_LOG = "/var/log/messages"
SUHOSIN_LOG = "/var/log/messages"

CUSTOM1_LOG = "/var/log/messages"
CUSTOM2_LOG = "/var/log/messages"
CUSTOM3_LOG = "/var/log/messages"
CUSTOM4_LOG = "/var/log/messages"
CUSTOM5_LOG = "/var/log/messages"
CUSTOM6_LOG = "/var/log/messages"
CUSTOM7_LOG = "/var/log/messages"
CUSTOM8_LOG = "/var/log/messages"
CUSTOM9_LOG = "/var/log/messages"

# This configuration is for use with generic Linux servers, do not change the
# following setting:
GENERIC = "1"
DIRECTADMIN = "1"

# For internal use only. You should not enable this option as it could cause
# instability in csf and lfd
DEBUG = "0"

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I need some experience suggestions, are they good ?

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