Hostmonster - Site Shutdown Because Its Busy
Jun 3, 2009
Wanted to share a bit (read vent a bit if you're cynical ).
Just got the following e-mail from hostmonster.
-----------
Dear Dale:
Your web hosting account for ibycus.com has been deactivated (reason: site causing performance problems).
Although your web site has been disabled, your data may still be available for up to 15 days, after which it will be deleted.
If you feel this deactivation is in error, please contact customer support as soon as possible.
Thank you,
Support
For support go to
Toll-Free: (866) 573-4678
-------------
Apparently, there are two files on my website that are being hit quite a bit, and causing the server to slow down. (I admit, its a busy site, and the files are very big).
The files aren't new there, and neither is the traffic, but the plug was pulled with no warning what so ever, and no offer of remediation on their part beyond refunding the remaining portion of my contract (I would hope so too!).
I can understand that they may not be able to continue to host my site due to the volume of traffic it generates, but they really could have handled this much better.
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Jun 8, 2009
Can anybody suggest a large hosting company based in France?
I'm looking for hosting that can handle a high bandwith, high profile, busy website. We will require excellent customer support and a professional attitude.
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Jun 28, 2007
../logs/error_log
[info] server seems busy, (you may need to increase StartServers, or Min/MaxSpareServers), spawning 8 children, there are 6 idle, and 37 total children
../httpd.conf
StartServers 7
MinSpareServers 8
MaxSpareServers 13
I think it's already high values, Is it safe to increase it?
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May 1, 2009
I recently logged into my Windows Server 2003 OS Server via Remote Desktop and was met with a message/box saying Why did this computer shutdown. It had a dropdown field for a reason and then empty text fields for Problem ID and Comment.
What steps can I take to figure out what happened?
Server is a fresh install of Win Server 2003
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Aug 21, 2008
So justgotvps.com gives me a pageload error, and now when I go to any of my (many) domains that are hosted on JustGotVPS I get some "Close my sale for me" BS site?
I can't SSH/Telnet into my VPS anymore (connection refused). Did I just get scammed for 6 months worth of fees? Time to reverse the charges; I'm more pissed because I just got set up there and I don't have a recent backup with the new configuration...
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Jul 26, 2008
I have a very perplexing problem. Like clockwork, every 7 days I find my Windows 2003 server to be unresponsive. I use remote desktop to login to find that it has unexpectedly shutdown. The even code is 6008 and I researched it through the MS link and it says it can be cause by unplugging the power cord or manually rebooting the server through a switch. Is it possible the UPS at my host has my server on some sort of timer that automatically kills the power once a week? There aren't any scheduled tasks to reboot it, and this is a fresh install as far as I know.
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Jul 2, 2008
i frequently read these forums for offers/to stay up to date with web hosting in general.
I never felt the need to register until now.
I have experienced what i believe to be sub-standard service from my paid hosting.
Here's what happened:
I got up, as usual to check my emails and i was hit with the following email
Your web hosting account for xxxxxxxx has been deactivated (reason: terms of service violation).
Although your web site has been disabled, your data may still be available for
up to 15 days, after which it will be deleted.
If you feel this deactivation is in error, please contact customer support as
soon as possible.
Thank you,
HostMonster.Com Support
xxxxxx (couldn't have url's in this post)
For support go to xxxxxx
Toll-Free: (866) 573-4678
I checked my domain, it returned nothing.
I don't believe that i have committed any terms of service violation and i am quite peeved off with the results.
My account was just suddenly deactivated with no warning, my domain (also registered via them) no longer works (i have no way of telling current visitors whats happened, the domain just wont work) and i have 15 days to contact them (via email) as phone is not an option as i live out of the US.
Not to mention after all that, i wouldn't review host-monster very greatly at all for speed, at first it was great but it just kept degrading from there until it was just extremely poor.
One thing they did do right was refund me (but i bet it doesn't include the domain) so ill be taking that money and my business else ware.
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Aug 29, 2007
Is there a way I can track the HTTP traffic to which domain is running with high traffic. Due to traffic load I/O wait is increasing. I want to suspend the domain that have the large traffic to avoid down time.
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Feb 12, 2007
i'm hosting a forum (~80 simultalinous users online) In a VDS 512 MB RAM, Linux Debian with apache 1.3 and mysql 4.1 , php4.
Apache seems to be busy, pages don't even load, this can be resolved by restating apache. and after a couple of time (about 4 hours) it does the same thing again, and i do have to restart it again and looping ...
Here is my httpd.conf file :
Code:
Timeout 200
KeepAlive On
MaxKeepAliveRequests 200
KeepAliveTimeout 3
MinSpareServers 5
MaxSpareServers 15
StartServers 5
MaxClients 20
HostnameLookups Off
MaxRequestsPerChild 2000
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Dec 9, 2008
Hostmonster VS Bluehost
Whats different about the two. are they the same company. it looks like it. if so which would you chose?
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Jun 16, 2008
HostMonster or Hostgator whichone is better?
And they are offering unlimited domains...what does this mean actually?
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Oct 1, 2007
In general I have been happy with hostmonster. Mostly because their support staff is polite and are willing to help. However, I do question the server reliability at times.
Lately when a customer registers at my forum or gallery, the customer does not get the activation email 4 or 5 hours later. Today, I tested it and sure enough, the activation email took 4 or 5 hours before it came.
I talked to tech support and they acknowledged they had over 250,000 emails backed up. That there are too many connections with hotmail accounts and that was causing a problem as well.
A customer having to wait 4 or 5 hours before they receive an activation email seems a bit long.
I'm not sure if hostmonster is going to do anything to prevent this from happening in the future, but for now they seem to be satisfied with the emails backing up on the server and the time it takes for them to be sent. They indicated this does not happen often, but I really don't know since I don't send myself emails on a daily basis.
I would rate email as one of the most important functions there is for a webmaster. Otherwise, hostmonster staff has been responsive and my hope is this will not be a constant problem.
If there are any other hostmonster webmasters out there, I would appreciate your feedback. You may have to send yourself a registration or a email to test it.
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Apr 27, 2009
I've VPS, I want to cutomize server busy message.
what i should do to cutomize this page?
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Apr 20, 2008
Tailed apache logs and found this:
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10308 for (*)
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10309 for worker proxy:reverse
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10310 for worker proxy:reverse
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10309 for (*)
[Sun Apr 20 08:29:34 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10310 for (*)
[Sun Apr 20 08:29:35 2008] [info] server seems busy, (you may need to increase StartServers, or Min/MaxSpareServers), spawning 8 children, there are 2 idle, and 45 total children
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10311 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10311 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10312 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10312 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10313 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10313 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10314 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10314 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10315 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10315 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10316 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10316 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10317 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10317 for (*)
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1670): proxy: grabbed scoreboard slot 0 in child 10318 for worker proxy:reverse
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1689): proxy: worker proxy:reverse already initialized
[Sun Apr 20 08:29:35 2008] [debug] proxy_util.c(1778): proxy: initialized single connection worker 0 in child 10318 for (*)
What on earth is all these proxy_util.c errors?
Also, I could not find any details in the httpd.conf file regarding StartServers, or Min/MaxSpareServers.
I'm using Centos 4 / Apache 2.2 / PHP 5 / Cpanel
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Jul 10, 2008
What minimum VPS specs should I be looking for to support a PHPBB3 forum that uses 100GB/mth bandwidth and has 50 concurrent users at peak times (measured by PHPBB, so not real-time concurrent)?
And are there any suggestions for inexpensive ($30 or less) options that would be worth trying? Have never used a VPS before.
If not, are there any shared hosting providers that specialize in hosting message boards like PHPBB?
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Sep 23, 2008
Mysql server always busy and slow (in my VPS).
How I can know which website/account uses mysql very heavely?
or just any monitoring Idea?
I want to know which user is responsible of that overuse?
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Sep 5, 2008
I am a SolarVPS customer. So far, I have been really happy with their service - setup was very smooth, I had to contact support a couple of times at the start and they were really quick, and otherwise I've had simply no problems.
I was alerted yesterday to the fact that my site was down. I immediately logged into the box, and found that Apache and MySQL had stalled. I restarted them, and everything was ok. So then I started to look into the problem.
Then I noticed this in my logs:
Sep 3 23:07:26 myvps shutdown[26281]: shutting down for system halt
Sep 3 23:08:41 myvps exiting on signal 15
Sep 4 03:14:22 myvps syslogd 1.4.1#18: restart.
It seems that my VPS was shut down for 4 hours and then brought back up. My Apache and MySQL didn't come back up properly after the restart (ok, my fault here, a configuration issue), so I was down for about 17 hours.
Anyway, I didn't do this shutdown, and I don't think my box was hacked and someone else did it, because even if they did, by my reasoning, it wouldn't have been down for 4 hours.
So I wrote an email to SolarVPS. They got back to me really quickly, asking me to send my server ip's and my root password (I had initially only sent my customer number). I was not really happy sending my root password over email to them, so I just sent them the server IP's.
I then got an email back saying that it was standard procedure to send my root password to the over email, and that it was secure because their helpdesk is secure. I don't know how they are securing the email connection from me to their helpdesk though (of course, it isn't secure, because email is sent in plain text), so I still haven't sent them this. I don't need them to log into my server anyway, I can see that it went down, I just wanted to know if they had brought the machine down for a reason. The whole root password over email thing is not the problem anyway.
What concerned me is the rest of their response.
They told me that they had not brought the machine down on purpose. I sent them the log lines I pasted above, and their response was:
- shows that your VPS has been shut down, just like the owner of the VPS would have shut it down using "halt" command. This issue appears when the VPS is overloaded (RAM is almost 100% used, and CPU is upto 90-100%), and in this case Virtouzzo shuts the VPS down in order to avoid resources abuse on the entire node and not to affect the other VPS's.
This is the part that concerns me. As I understood it, the Virtualization software is there to keep you in a box, and restrict the amount of resources that a person can take up so it doesn't affect others. If my server is under heavy load, I can understand if it becomes slow, but I don't find it acceptable for it to be shut down for 4 hours!
Is this usual policy for VPS's? If this is the case, I guess I'm going to have to look for dedicated, because this is not acceptable to me. Although my server is rarely under high load, I don't want to have to worry that it might disappear for hours if it is.
It would be great to hear some opinions from people with more experience in this area than me. If true, this is definitely something people should mention as a disadvantage to VPS's.
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Jun 5, 2009
My server just hang and whole hard drive was turn to read-only mode.
My KVM shows this
Soft Lockup - CPU#1 stuck for 10s [shutdown:10888]
I can't even google for such error. Anyone experience this before?
Check the attachment for screen shot..
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Jun 5, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Plesk Panel 11.5.30#46
Centos 6.5
AuthenticAMD, AMD Opteron(TM) Processor 6272
PROBLEM DESCRIPTION
Upon a shutdown or reboot, the system shuts down sw-collectd. Further along, it will end wdcollect and the following will occur:
init: psa-wdcollect main process (pid) killed by KILL signal
init: psa-wdcollect main process ended, respawning
wdcollect[pid]: Language en-US is used for sending e-mail messages.
wdcollect[pid]: Failed to connect to database server during the startup. New attempts will be made if needed.
wdcollect[pid]: Server started
I believe this is preventing the un-mounting of drives which in the end freezes the shutdown process on:
Please stand by while rebooting the system...
After this occurs, I have to force the VM off and then boot again.
I have tried the following:[URL] .....
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Dec 26, 2008
Hostmonster and Bluehost Spammer
What is the relationship between Hostmonster and Bluehost?
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Sep 19, 2008
I noticed that HostGator, HostMonster, and BlueHost are very popular, but I would really like to know which is better overall. I plan on running vBulletin, and when it gets more traffic I will upgrade to a VPS.
Based on your experiences, which one should I go with?
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May 23, 2009
I'm come here to complain the hosting company hostmonster which is the very bad hosing provide company. Until now,
I have contact with them for 36 hours, and my website is still down.
the first 12 hours, the server is down. after that, they are installing sever packages on it. after that, they did
not do any work on it. they not recover my data, my website's content is gone!
I contact them many times, some time they reply me, and tell me server will be back up momentarily.
I'm very tired on this problem. I'm charge an comerece site, now some customers is going to refund from me, they
thought me as a cheater.
If you see my post, I suggest you to choose the other web hosting. Stay away from hostmonster, do not harm
yourself. Bluthost.com is also the same hosting company. so, please be clever.
here is our email I contact with Hostmonster:
Take care, this mail is replied from bluehost.
dateFri, May 22, 2009 at 9:53 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com
Dear Customer,
Currently the admin of your server is swapping new drives in to better improve system performance. Your site will
be back up momentarily.
Thank You,
Jonathan L. S.
Support Level 1
BlueHost.com
888.401.4678
dateFri, May 22, 2009 at 11:59 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com
Dear Customer,
We apologize for the trouble you've been having. Our administrators are working as fast as they can to get the
server back up on line.
Again I apologize for the wait.
Thank You,
EricJ
L1 Support
Hostmonster.com
866-573-4678
dateSat, May 23, 2009 at 2:10 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com
hide details 2:10 PM (12 hours ago)
Dear Customer,
There is no eta on the server at this time but please bear with us as we get it back on line.
Thanks for contacting us.
We apologize for the trouble you've been having,
Thanks
JChristensen
Level 1 Support Engineer
Hostmonster.com
(866) 573-HOST
dateSat, May 23, 2009 at 2:30 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com
We apologize for the inconvenience, but we have encountered some unexpected problems with the server. We currently
have no ETA, but I would expect that it won't be for maybe another 12 hours. Our SysAdmins have been working on
the server round the clock to get it back up as soon as possible. When it is back up, your files should be back as
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Aug 21, 2008
I have a shared host with them for a few months which the disk usage for home/backup is usually around 85-95%. Right now I am experiencing very slow download speed. What about yours?
Server Load 2.92 (8 cpus)
Memory Used 42.6 %
Swap Used 0.01 %
Disk /dev/sdc1 (/home) 91 %
Disk /dev/sdd1 (/backup) 90 %
Disk /dev/sde1 (/backup/cpbackup/weekly) 43 %
Disk /dev/ram0 (/ramdisk) 24 %
Disk /dev/sdb1 (/) 22 %
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Aug 28, 2007
I'm down to only 2 web hosting plan that I want to join and I wonder if anyone is using any one of them.
It seems siteground has a better plan(more space, traffic bandwidth, other feature) but hostmonster allow ssh access and I think that maybe good for installing our own software.
I also interested to see if anyone uses there free shopping cart software like osCommerce, zencart and cubecart.
Anyone has any trouble with them in PHP5 environment?
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Mar 17, 2008
I have a pages with high load - load avg is about 10-20.
and in the error_log of the apache message:
[Mon Mar 17 18:10:19 2008] [info] server seems busy, (you may need to increase StartServers, or Min/MaxSpareServers), spawning 8 children, there are 6 idle, and 32 total children
I have in apache:
KeepAlive On
MaxKeepAliveRequests 100
KeepAliveTimeOut 1
StartServers 15
MinSpareServers 15
MaxSpareServers 20
MaxClients 256
MaxRequestsPerChild 500
What values should be of these parameters for the such high traffic pages?
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Dec 8, 2008
it's getting to the point where I need to optimize MySQL to better handle a busy server.
These days it seems MySQL is using 30% - 60% CPU almost constantly. But, the good news is that I've got 4 gigs of ram on this box and their seems to be an access of 600mb free constantly throughout the day.
Is it possible to tweak MySQL to a little more RAM dependent and take some of the load off the CPU? It seems MySQL wont go over 300mb of ram at any given time.. I'm already working on optimizing the SQL Querys on the web page itself.
my.cnf (4.1.22-standard):
# Default to using old password format for compatibility with mysql 3.x
# clients (those using the mysqlclient10 compatibility package).
# old_passwords=1
# [mysql.server]
# user=mysql
# basedir=/var/lib
# [mysqld_safe]
# err-log=/var/log/mysqld.log
# pid-file=/var/run/mysqld/mysqld.pid
[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
safe-show-database
old_passwords
back_log = 75
max_connections = 600
table_cache = 128
thread_cache = 32
wait_timeout = 60
interactive_timeout = 80
connect_timeout = 60
tmp_table_size = 64M
max_heap_table_size = 64M
max_allowed_packet = 64M
max_connect_errors = 10
read_rnd_buffer_size = 524288
bulk_insert_buffer_size = 64M
query_cache_limit = 8M
query_cache_size = 100M
query_cache_type = 1
default-storage-engine = MyISAM
local-infile=0
thread_concurrency = 4
[mysql.server]
user=mysql
basedir=/var/lib
[mysqld_safe]
err-log=/var/log/mysqld.log
pid-file=/var/run/mysqld/mysqld.pid
open_files_limit = 8192
[mysqldump]
quick
set-variable = max_allowed_packet=16M
[myisamchk]
set-variable = key_buffer=256M
set-variable = sort_buffer=64M
set-variable = read_buffer=16M
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Jun 18, 2015
I am using apache 2.2 webserver and tomcat 6 as app server.
I have two unix boxes (let say A and B) where apache is installed for load balancing purpose.
The issue is now and then I see that on both the server reaches to 250 busy servers which makes my site very slow and after some time the site is unaccessible.
When I see this I restart apache on both unix boxes and also restart my app server.
But that does not work. As soon as I start apache the httpd process ramps up to 12 (ps -ef | grep httpd) within a minute and the busy servers still remains at 250.
The only I have to do is wait and watch till the busy servers goes down to 250 and then site is back to normal.
Some times it takes hours for busy servers to go down below 250.
I dont understand that why even restarting apache and tomcat doesn't work. why the busy servers are still at 250. even after I restart.
This is what I have in httpd.conf
<IfModule worker.c>
ServerLimit 80
StartServers 2
MaxClients 250
MinSpareThreads 25
MaxSpareThreads 75
ThreadsPerChild 25
MaxRequestsPerChild 0
</IfModule>
I tried to increase MaxClients to 300, which also didn't work and apache or httpd process shuts down by itself.
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Jun 11, 2015
I am also seeing similar issue "AH02001: Connection closed to child with standard shutdown "
Following are the version information
Server: Apache/2.4.6 (Unix) OpenSSL/1.0.2a
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Sep 10, 2009
I'm gonna start an online affiliate biz and am looking for a good reliable and cheap hosting service. I came up with these. Now I'm finding it difficult to decide which one to go with.
And if you know of a better and cheaper service,
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Aug 6, 2008
I just want to move from hostmonster to dedicated server
the problem is the database(vbulletin) size about 1 GB
when I try make backup for it through ssh it arraive to 723 MB then stop becuase it have highload on hostmonster system they not allowed more than 20% cpu
I take to them they tell me can’t do any thing I please them make backup but they say we can’t do any thing for you and I’m sure they can log by root and do it with ssh on less than 1 minute
how can I make backup or if there r way to move the database to the new server
2 day ago and I can’t move to the new server
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