Hostmonster And Emails

Oct 1, 2007

In general I have been happy with hostmonster. Mostly because their support staff is polite and are willing to help. However, I do question the server reliability at times.

Lately when a customer registers at my forum or gallery, the customer does not get the activation email 4 or 5 hours later. Today, I tested it and sure enough, the activation email took 4 or 5 hours before it came.

I talked to tech support and they acknowledged they had over 250,000 emails backed up. That there are too many connections with hotmail accounts and that was causing a problem as well.

A customer having to wait 4 or 5 hours before they receive an activation email seems a bit long.

I'm not sure if hostmonster is going to do anything to prevent this from happening in the future, but for now they seem to be satisfied with the emails backing up on the server and the time it takes for them to be sent. They indicated this does not happen often, but I really don't know since I don't send myself emails on a daily basis.

I would rate email as one of the most important functions there is for a webmaster. Otherwise, hostmonster staff has been responsive and my hope is this will not be a constant problem.

If there are any other hostmonster webmasters out there, I would appreciate your feedback. You may have to send yourself a registration or a email to test it.

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ADVERTISEMENT

Considering Hostmonster

Jul 2, 2008

i frequently read these forums for offers/to stay up to date with web hosting in general.

I never felt the need to register until now.

I have experienced what i believe to be sub-standard service from my paid hosting.

Here's what happened:

I got up, as usual to check my emails and i was hit with the following email

Your web hosting account for xxxxxxxx has been deactivated (reason: terms of service violation).
Although your web site has been disabled, your data may still be available for
up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as
soon as possible.

Thank you,

HostMonster.Com Support
xxxxxx (couldn't have url's in this post)
For support go to xxxxxx
Toll-Free: (866) 573-4678

I checked my domain, it returned nothing.

I don't believe that i have committed any terms of service violation and i am quite peeved off with the results.

My account was just suddenly deactivated with no warning, my domain (also registered via them) no longer works (i have no way of telling current visitors whats happened, the domain just wont work) and i have 15 days to contact them (via email) as phone is not an option as i live out of the US.

Not to mention after all that, i wouldn't review host-monster very greatly at all for speed, at first it was great but it just kept degrading from there until it was just extremely poor.

One thing they did do right was refund me (but i bet it doesn't include the domain) so ill be taking that money and my business else ware.

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Dec 9, 2008

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Sep 19, 2008

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Based on your experiences, which one should I go with?

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My Worse Experience At Hostmonster.com

May 23, 2009

I'm come here to complain the hosting company hostmonster which is the very bad hosing provide company. Until now,

I have contact with them for 36 hours, and my website is still down.
the first 12 hours, the server is down. after that, they are installing sever packages on it. after that, they did

not do any work on it. they not recover my data, my website's content is gone!
I contact them many times, some time they reply me, and tell me server will be back up momentarily.
I'm very tired on this problem. I'm charge an comerece site, now some customers is going to refund from me, they

thought me as a cheater.

If you see my post, I suggest you to choose the other web hosting. Stay away from hostmonster, do not harm

yourself. Bluthost.com is also the same hosting company. so, please be clever.

here is our email I contact with Hostmonster:

Take care, this mail is replied from bluehost.
dateFri, May 22, 2009 at 9:53 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

Dear Customer,

Currently the admin of your server is swapping new drives in to better improve system performance. Your site will

be back up momentarily.

Thank You,

Jonathan L. S.

Support Level 1
BlueHost.com
888.401.4678

dateFri, May 22, 2009 at 11:59 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

Dear Customer,
We apologize for the trouble you've been having. Our administrators are working as fast as they can to get the

server back up on line.

Again I apologize for the wait.

Thank You,
EricJ
L1 Support
Hostmonster.com
866-573-4678

dateSat, May 23, 2009 at 2:10 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

hide details 2:10 PM (12 hours ago)

Dear Customer,

There is no eta on the server at this time but please bear with us as we get it back on line.

Thanks for contacting us.

We apologize for the trouble you've been having,

Thanks
JChristensen

Level 1 Support Engineer
Hostmonster.com
(866) 573-HOST

dateSat, May 23, 2009 at 2:30 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

We apologize for the inconvenience, but we have encountered some unexpected problems with the server. We currently

have no ETA, but I would expect that it won't be for maybe another 12 hours. Our SysAdmins have been working on

the server round the clock to get it back up as soon as possible. When it is back up, your files should be back as

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Memory Used 42.6 %
Swap Used 0.01 %
Disk /dev/sdc1 (/home) 91 %
Disk /dev/sdd1 (/backup) 90 %
Disk /dev/sde1 (/backup/cpbackup/weekly) 43 %
Disk /dev/ram0 (/ramdisk) 24 %
Disk /dev/sdb1 (/) 22 %

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Anyone has any trouble with them in PHP5 environment?

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Jun 3, 2009

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Just got the following e-mail from hostmonster.

-----------
Dear Dale:

Your web hosting account for ibycus.com has been deactivated (reason: site causing performance problems).

Although your web site has been disabled, your data may still be available for up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as soon as possible.

Thank you,
Support

For support go to
Toll-Free: (866) 573-4678
-------------

Apparently, there are two files on my website that are being hit quite a bit, and causing the server to slow down. (I admit, its a busy site, and the files are very big).

The files aren't new there, and neither is the traffic, but the plug was pulled with no warning what so ever, and no offer of remediation on their part beyond refunding the remaining portion of my contract (I would hope so too!).

I can understand that they may not be able to continue to host my site due to the volume of traffic it generates, but they really could have handled this much better.

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Aug 6, 2008

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Thousands Of Emails Being Sent Via Sendmail To Ne.jp Emails

Sep 4, 2007

Since Jan 07, one of our servers has been sending thousands of emails to ne.jp hosts.

Eg from logs:

Code:
Sep 4 19:11:11 debian sm-mta[25383]: l84FY9ME016602: to=, ctladdr= (2001/2001), delay=01:37:02, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYB7d016734: to=, ctladdr= (2001/2001), delay=01:37:00, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FY9A4016629: to=, ctladdr= (2001/2001), delay=01:37:02, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FY9la016616: to=, ctladdr= (2001/2001), delay=01:37:02, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYCkO016807: to=, ctladdr= (2001/2001), delay=01:36:58, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYB7B016730: to=, ctladdr= (2001/2001), delay=01:37:00, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYCO0016757: to=, ctladdr= (2001/2001), delay=01:36:59, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYDjq016819: to=, ctladdr= (2001/2001), delay=01:36:58, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYBhL016751: to=, ctladdr= (2001/2001), delay=01:37:00, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.

Sep 4 19:11:11 debian sm-mta[25383]: l84FYDPw016811: to=, ctladdr= (2001/2001), delay=01:36:58, xdelay=00:00:00, mailer=esmtp, pri=930403, relay=lsean.ezweb.ne.jp., dsn=4.0.0, stat=Deferred: Connection timed out with lsean.ezweb.ne.jp.
We're absolutely unable to track or find out who is sending it or how to stop this.

So I'm wondering if it is possible to prevent sendmail from sending to:

lsean.ezweb.ne.jp, OR
docomo.ne.jp, OR
softbank.ne.jp

/var/mail/vhostswww logs are not showing helpful info at all. Eg:

Code:
--l84GRnX5029819.1188924137/debian--

Content-Transfer-Encoding: 7bit
Content-Type: text/plain; charset=ISO-2022-JP
Mime-Version: 1.0
From: hanako.@docomo.ne.jp
Subject:
To: a_j.n-y_bluespider-tattoo@softbank.ne.jp
Message-Id: <200709041410.l84EA0Fh007971@debian>
Date: Tue, 4 Sep 2007 16:10:00 +0200
Tue, 4 Sep 2007 16:10:00 +0200
by debian (8.13.4/8.13.4/Submit) id l84EA0Fh007971;
Received: (from vhostswww@localhost)
for ; Tue, 4 Sep 2007 16:10:00 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id l84EA0jk007973
Received: from debian (localhost [127.0.0.1])
Return-Path:

Content-Type: text/rfc822-headers
--l84GRnX5029819.1188924137/debian

Last-Attempt-Date: Tue, 4 Sep 2007 18:42:16 +0200
Diagnostic-Code: SMTP; 550 Invalid recipient:
Remote-MTA: DNS; mx.softbank.ne.jp
Status: 5.1.1
Action: failed
Final-Recipient: RFC822; a_j.n-y_bluespider-tattoo@softbank.ne.jp

Arrival-Date: Tue, 4 Sep 2007 16:10:00 +0200
Reporting-MTA: dns; debian

Content-Type: message/delivery-status
--l84GRnX5029819.1188924137/debian

<<< 503 No recipients specified
550 5.1.1 ... User unknown
<<< 550 Invalid recipient:
>>> DATA
... while talking to mx.softbank.ne.jp.:
----- Transcript of session follows -----

(reason: 550 Invalid recipient: )

----- The following addresses had permanent fatal errors -----

from localhost [127.0.0.1]
The original message was received at Tue, 4 Sep 2007 16:10:00 +0200

--l84GRnX5029819.1188924137/debian

This is a MIME-encapsulated message

Auto-Submitted: auto-generated (failure)
Subject: Returned mail: see transcript for details
boundary="l84GRnX5029819.1188924137/debian"
Content-Type: multipart/report; report-type=delivery-status;
MIME-Version: 1.0
To:
Message-Id: <200709041642.l84GRnX5029819@debian>
From: Mail Delivery Subsystem
Date: Tue, 4 Sep 2007 18:42:17 +0200
Tue, 4 Sep 2007 18:42:17 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) id l84GRnX5029819;
Received: from localhost (localhost)
Return-Path:
From MAILER-DAEMON Tue Sep 4 18:42:17 2007

--l84GRnX4029819.1188924135/debian--

Content-Transfer-Encoding: 7bit
Content-Type: text/plain; charset=ISO-2022-JP
Mime-Version: 1.0
From: hanako.@docomo.ne.jp
Subject:
To: a_j.n-y_bluespider-tattoo@softbank.ne.jp
Message-Id: <200709041411.l84EB8CS011861@debian>
Date: Tue, 4 Sep 2007 16:11:08 +0200
Tue, 4 Sep 2007 16:11:08 +0200
by debian (8.13.4/8.13.4/Submit) id l84EB8CS011861;
Received: (from vhostswww@localhost)
for ; Tue, 4 Sep 2007 16:11:09 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id l84EB8f6011862
Received: from debian (localhost [127.0.0.1])
Return-Path:

Content-Type: text/rfc822-headers
--l84GRnX4029819.1188924135/debian

Last-Attempt-Date: Tue, 4 Sep 2007 18:42:15 +0200
Diagnostic-Code: SMTP; 550 Invalid recipient:
Remote-MTA: DNS; mx.softbank.ne.jp
Status: 5.1.1
Action: failed
Final-Recipient: RFC822; a_j.n-y_bluespider-tattoo@softbank.ne.jp

Arrival-Date: Tue, 4 Sep 2007 16:11:09 +0200
Reporting-MTA: dns; debian

Content-Type: message/delivery-status
--l84GRnX4029819.1188924135/debian

<<< 503 No recipients specified
550 5.1.1 ... User unknown
<<< 550 Invalid recipient:
>>> DATA
... while talking to mx.softbank.ne.jp.:
----- Transcript of session follows -----

(reason: 550 Invalid recipient: )

----- The following addresses had permanent fatal errors -----

from localhost [127.0.0.1]
The original message was received at Tue, 4 Sep 2007 16:11:09 +0200

--l84GRnX4029819.1188924135/debian

This is a MIME-encapsulated message

Auto-Submitted: auto-generated (failure)
Subject: Returned mail: see transcript for details
boundary="l84GRnX4029819.1188924135/debian"
Content-Type: multipart/report; report-type=delivery-status;
MIME-Version: 1.0
To:
Message-Id: <200709041642.l84GRnX4029819@debian>
From: Mail Delivery Subsystem
Date: Tue, 4 Sep 2007 18:42:15 +0200
Tue, 4 Sep 2007 18:42:15 +0200
by debian (8.13.4/8.13.4/Debian-3sarge3) id l84GRnX4029819;
Received: from localhost (localhost)
Return-Path:
From MAILER-DAEMON Tue Sep 4 18:42:15 2007

--l84GRnX3029819.1188924134/debian--
How would I solve this problem as it's making our server load skyhigh 24/7.

Additional info about system:
> Debian Linux, latest kernel
> Sendmail (we've tried postfix, exim, with same results)
> Non cPanel system.

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Jan 3, 2008

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Mail works fine on the various other domains on this box

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What could be the cause? Site works fine, made no server edits.

EXIM logs show this for example

2008-01-03 20:20:03 [1643] 1JAcAE-0000QS-Ly ** admin@domain.com F=<root@server.hostdomain.com> P=<root@server.hostdomain.com> R=lookuphost T=remote_smtp: SMTP error from remote mail server after RCPT TO:<admin@domain.com>: host sentry.domainbank.com [64.85.73.28]: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) .......

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I need the emails sent to that account be derivated to different email accounts, for ex:
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mary(at)anything.com

And the system save in memory from which address was sent the email, so the next time that an email is sent to support(at)anything.com, this arrives to the same recipient that the first time.

Example:

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A month later charly(at)hotmail.com send again an email to support(at)anything.com and the system detect that the address sent an email before to john(at)anything.com, so, now the email will be derivated (or redirected) to john forever.

Exists any software that do that? Any help?

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I sent some emails from various address and only received one.

Now I can only think of 3 issues.

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This is the qmail-send program at ultimatemedicalresearch.theplanet.host.

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This is a permanent error; I've given up. Sorry it didn't work out.

<abc@xyz.com>:
TLS connect failed: error:14077410SL routinesSL23_GET_SERVER_HELLOslv3 alert handshake failure; connected to <IP>.
I'm not going to try again; this message has been in the queue too long.

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openssl s_client -connect [host]:995 returns OK both ways.
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It is odd that the above commands return different certificates, not the ones that are set up on the servers. I am using Plesk, I have set up my certificates and assigned them to those IP addresses.

What could be done to make the mailing system between these two server to work ?

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Delivery to the following recipient failed permanently:

Technical details of permanent failure:

PERM_FAILURE: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 530 530 Relaying not allowed (state 14).

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Get Rid Of Spam Emails

Apr 29, 2008

I am using couple of emails on my domain since 3 years. I am having a big amount of spam emails. If I use SpamAssassin™ in the Cpanel it will miss sometimes hotmail, yahoo emails etc.. If I disable it, I will continue receiving those spam emails. However, some of my clients uses free emails like hotmail and yahoo.

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