i frequently read these forums for offers/to stay up to date with web hosting in general.
I never felt the need to register until now.
I have experienced what i believe to be sub-standard service from my paid hosting.
Here's what happened:
I got up, as usual to check my emails and i was hit with the following email
Your web hosting account for xxxxxxxx has been deactivated (reason: terms of service violation).
Although your web site has been disabled, your data may still be available for
up to 15 days, after which it will be deleted.
If you feel this deactivation is in error, please contact customer support as
soon as possible.
Thank you,
HostMonster.Com Support
xxxxxx (couldn't have url's in this post)
For support go to xxxxxx
Toll-Free: (866) 573-4678
I checked my domain, it returned nothing.
I don't believe that i have committed any terms of service violation and i am quite peeved off with the results.
My account was just suddenly deactivated with no warning, my domain (also registered via them) no longer works (i have no way of telling current visitors whats happened, the domain just wont work) and i have 15 days to contact them (via email) as phone is not an option as i live out of the US.
Not to mention after all that, i wouldn't review host-monster very greatly at all for speed, at first it was great but it just kept degrading from there until it was just extremely poor.
One thing they did do right was refund me (but i bet it doesn't include the domain) so ill be taking that money and my business else ware.
In general I have been happy with hostmonster. Mostly because their support staff is polite and are willing to help. However, I do question the server reliability at times.
Lately when a customer registers at my forum or gallery, the customer does not get the activation email 4 or 5 hours later. Today, I tested it and sure enough, the activation email took 4 or 5 hours before it came.
I talked to tech support and they acknowledged they had over 250,000 emails backed up. That there are too many connections with hotmail accounts and that was causing a problem as well.
A customer having to wait 4 or 5 hours before they receive an activation email seems a bit long.
I'm not sure if hostmonster is going to do anything to prevent this from happening in the future, but for now they seem to be satisfied with the emails backing up on the server and the time it takes for them to be sent. They indicated this does not happen often, but I really don't know since I don't send myself emails on a daily basis.
I would rate email as one of the most important functions there is for a webmaster. Otherwise, hostmonster staff has been responsive and my hope is this will not be a constant problem.
If there are any other hostmonster webmasters out there, I would appreciate your feedback. You may have to send yourself a registration or a email to test it.
I noticed that HostGator, HostMonster, and BlueHost are very popular, but I would really like to know which is better overall. I plan on running vBulletin, and when it gets more traffic I will upgrade to a VPS.
Based on your experiences, which one should I go with?
I'm come here to complain the hosting company hostmonster which is the very bad hosing provide company. Until now,
I have contact with them for 36 hours, and my website is still down. the first 12 hours, the server is down. after that, they are installing sever packages on it. after that, they did
not do any work on it. they not recover my data, my website's content is gone! I contact them many times, some time they reply me, and tell me server will be back up momentarily. I'm very tired on this problem. I'm charge an comerece site, now some customers is going to refund from me, they
thought me as a cheater.
If you see my post, I suggest you to choose the other web hosting. Stay away from hostmonster, do not harm
yourself. Bluthost.com is also the same hosting company. so, please be clever.
here is our email I contact with Hostmonster:
Take care, this mail is replied from bluehost. dateFri, May 22, 2009 at 9:53 AM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
Dear Customer,
Currently the admin of your server is swapping new drives in to better improve system performance. Your site will
be back up momentarily.
Thank You,
Jonathan L. S.
Support Level 1 BlueHost.com 888.401.4678
dateFri, May 22, 2009 at 11:59 AM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
Dear Customer, We apologize for the trouble you've been having. Our administrators are working as fast as they can to get the
server back up on line.
Again I apologize for the wait.
Thank You, EricJ L1 Support Hostmonster.com 866-573-4678
dateSat, May 23, 2009 at 2:10 PM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
hide details 2:10 PM (12 hours ago)
Dear Customer,
There is no eta on the server at this time but please bear with us as we get it back on line.
Thanks for contacting us.
We apologize for the trouble you've been having,
Thanks JChristensen
Level 1 Support Engineer Hostmonster.com (866) 573-HOST
dateSat, May 23, 2009 at 2:30 PM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
We apologize for the inconvenience, but we have encountered some unexpected problems with the server. We currently
have no ETA, but I would expect that it won't be for maybe another 12 hours. Our SysAdmins have been working on
the server round the clock to get it back up as soon as possible. When it is back up, your files should be back as
I have a shared host with them for a few months which the disk usage for home/backup is usually around 85-95%. Right now I am experiencing very slow download speed. What about yours?
Server Load 2.92 (8 cpus) Memory Used 42.6 % Swap Used 0.01 % Disk /dev/sdc1 (/home) 91 % Disk /dev/sdd1 (/backup) 90 % Disk /dev/sde1 (/backup/cpbackup/weekly) 43 % Disk /dev/ram0 (/ramdisk) 24 % Disk /dev/sdb1 (/) 22 %
I'm down to only 2 web hosting plan that I want to join and I wonder if anyone is using any one of them.
It seems siteground has a better plan(more space, traffic bandwidth, other feature) but hostmonster allow ssh access and I think that maybe good for installing our own software.
I also interested to see if anyone uses there free shopping cart software like osCommerce, zencart and cubecart.
Anyone has any trouble with them in PHP5 environment?
I'm gonna start an online affiliate biz and am looking for a good reliable and cheap hosting service. I came up with these. Now I'm finding it difficult to decide which one to go with.
Wanted to share a bit (read vent a bit if you're cynical ).
Just got the following e-mail from hostmonster.
----------- Dear Dale:
Your web hosting account for ibycus.com has been deactivated (reason: site causing performance problems).
Although your web site has been disabled, your data may still be available for up to 15 days, after which it will be deleted.
If you feel this deactivation is in error, please contact customer support as soon as possible.
Thank you, Support
For support go to Toll-Free: (866) 573-4678 -------------
Apparently, there are two files on my website that are being hit quite a bit, and causing the server to slow down. (I admit, its a busy site, and the files are very big).
The files aren't new there, and neither is the traffic, but the plug was pulled with no warning what so ever, and no offer of remediation on their part beyond refunding the remaining portion of my contract (I would hope so too!).
I can understand that they may not be able to continue to host my site due to the volume of traffic it generates, but they really could have handled this much better.
I just want to move from hostmonster to dedicated server
the problem is the database(vbulletin) size about 1 GB
when I try make backup for it through ssh it arraive to 723 MB then stop becuase it have highload on hostmonster system they not allowed more than 20% cpu
I take to them they tell me can’t do any thing I please them make backup but they say we can’t do any thing for you and I’m sure they can log by root and do it with ssh on less than 1 minute
how can I make backup or if there r way to move the database to the new server
I had two websites on hostmonster for over a year and last weekend they migrated my site without a proper back up and completed DELETED both of my entire websites along with 900 other websites. If you have had problems with hostmonster in the last three years, please get in contact with me to join a class action law suit against them. They are claiming zero responsibility for the horrific act. Not only do they expect us to rebuild our websites at our expense they are expecting us to be o.k. with the loss of revenue this has also created. Hostmonster generates millions of dollars each month in revenue. Corporate america - enough of your passing the buck. It's time for us to stick together and make they pay for their mistakes. Please contact me to join the class action lawsuit.
