Considering Hostmonster

Jul 2, 2008

i frequently read these forums for offers/to stay up to date with web hosting in general.

I never felt the need to register until now.

I have experienced what i believe to be sub-standard service from my paid hosting.

Here's what happened:

I got up, as usual to check my emails and i was hit with the following email

Your web hosting account for xxxxxxxx has been deactivated (reason: terms of service violation).
Although your web site has been disabled, your data may still be available for
up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as
soon as possible.

Thank you,

HostMonster.Com Support
xxxxxx (couldn't have url's in this post)
For support go to xxxxxx
Toll-Free: (866) 573-4678

I checked my domain, it returned nothing.

I don't believe that i have committed any terms of service violation and i am quite peeved off with the results.

My account was just suddenly deactivated with no warning, my domain (also registered via them) no longer works (i have no way of telling current visitors whats happened, the domain just wont work) and i have 15 days to contact them (via email) as phone is not an option as i live out of the US.

Not to mention after all that, i wouldn't review host-monster very greatly at all for speed, at first it was great but it just kept degrading from there until it was just extremely poor.

One thing they did do right was refund me (but i bet it doesn't include the domain) so ill be taking that money and my business else ware.

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In general I have been happy with hostmonster. Mostly because their support staff is polite and are willing to help. However, I do question the server reliability at times.

Lately when a customer registers at my forum or gallery, the customer does not get the activation email 4 or 5 hours later. Today, I tested it and sure enough, the activation email took 4 or 5 hours before it came.

I talked to tech support and they acknowledged they had over 250,000 emails backed up. That there are too many connections with hotmail accounts and that was causing a problem as well.

A customer having to wait 4 or 5 hours before they receive an activation email seems a bit long.

I'm not sure if hostmonster is going to do anything to prevent this from happening in the future, but for now they seem to be satisfied with the emails backing up on the server and the time it takes for them to be sent. They indicated this does not happen often, but I really don't know since I don't send myself emails on a daily basis.

I would rate email as one of the most important functions there is for a webmaster. Otherwise, hostmonster staff has been responsive and my hope is this will not be a constant problem.

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May 23, 2009

I'm come here to complain the hosting company hostmonster which is the very bad hosing provide company. Until now,

I have contact with them for 36 hours, and my website is still down.
the first 12 hours, the server is down. after that, they are installing sever packages on it. after that, they did

not do any work on it. they not recover my data, my website's content is gone!
I contact them many times, some time they reply me, and tell me server will be back up momentarily.
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If you see my post, I suggest you to choose the other web hosting. Stay away from hostmonster, do not harm

yourself. Bluthost.com is also the same hosting company. so, please be clever.

here is our email I contact with Hostmonster:

Take care, this mail is replied from bluehost.
dateFri, May 22, 2009 at 9:53 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

Dear Customer,

Currently the admin of your server is swapping new drives in to better improve system performance. Your site will

be back up momentarily.

Thank You,

Jonathan L. S.

Support Level 1
BlueHost.com
888.401.4678

dateFri, May 22, 2009 at 11:59 AM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

Dear Customer,
We apologize for the trouble you've been having. Our administrators are working as fast as they can to get the

server back up on line.

Again I apologize for the wait.

Thank You,
EricJ
L1 Support
Hostmonster.com
866-573-4678

dateSat, May 23, 2009 at 2:10 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

hide details 2:10 PM (12 hours ago)

Dear Customer,

There is no eta on the server at this time but please bear with us as we get it back on line.

Thanks for contacting us.

We apologize for the trouble you've been having,

Thanks
JChristensen

Level 1 Support Engineer
Hostmonster.com
(866) 573-HOST

dateSat, May 23, 2009 at 2:30 PM
subject[ #318137]: Not Found
mailed-byhelpdesk.hostmonster.com

We apologize for the inconvenience, but we have encountered some unexpected problems with the server. We currently

have no ETA, but I would expect that it won't be for maybe another 12 hours. Our SysAdmins have been working on

the server round the clock to get it back up as soon as possible. When it is back up, your files should be back as

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Disk /dev/sdb1 (/) 22 %

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-----------
Dear Dale:

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Although your web site has been disabled, your data may still be available for up to 15 days, after which it will be deleted.

If you feel this deactivation is in error, please contact customer support as soon as possible.

Thank you,
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-------------

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