My Sites Are Down For 2 Days With ResellerZoom (modVPS)
Jul 20, 2008
I have a VPS with ResellerZoom (modVPS) and on 18th after opening a ticket I was told they need to recompile apache and from there on all of my domains are showing a apache page or internal server error.
For the last 2 days when ever I open a ticket they say, they are recompiling apache.
Today I was told that they need to recompile apache AGAIN by another tech. its going to be 3 days now and still they are recompiling apache and my sites are down.
Does it really take 2-3 days to fix a issue like this? or could they be lacking in support? Any advice, so I can tell their techs to speed up the process?
About 500-1000 sites of mine where down for about 1-2 days few months back now this and they are killing business
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Nov 28, 2008
Virpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!
Thats Virpuss customer service and its plain silly.
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Sep 11, 2008
I had them for about 6 months and it was great until some time in the middle of May I got an email from them saying "my website is overloading/overlimits and even small dedicated sever wont handle the load" I had "Failover Reseller Plans" which allows 10,000MB space & 200GB bandwidth. The only script my website had at the time was a phpBB forum. My forum got about 2-3 posts per day with an average of 300 users per day. How could it cause overloading/overlimits ? Their "abuse team" wasn't very helpful at all! I got fed up with it and moved my site to a new webhost => servint
However, their support team was amazing. They replied to my tickets very fast. They were always online even at 3 or 4 am !! And most of the time they were very helpful and wouldhelp you with anything.
Would I go back to them again? i'm not sure ...maybe or maybe not
Servint
So I moved everything to Servint VPS after this whole incident. I really have no word to say about Servint except that they're AWESOME! I really like them & their support team. I had them for about 4 months and no complaints about them. However due to my financial prob (spend all my $ on gas & rising cost of everything) I had to downgrade to a reseller account instead
Now I'm moving to Hostgator.
I'll give you all my reviews in a few months...
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Jan 29, 2009
I've been hosting my membership website on one of my accounts on my reseller account at ResellerZoom and it's an absolute joke. The membership website is running on Wordpress 2.7.
The error message 'Internal Server Error' is CONSTANTLY coming up even though my membership website only has ONE member adding, editing and changing the site. This has been going on for 2 months now and there is NO WAY I can open my site to anyone else whilst this is going on.
I have the following plugins running and have tried it without ANY of these running and still had problems.
- Audio player (adds player for mp3 files)
- Contact form 7 by Takayuki Miyoshi
- Gravatar
- Limit posts plugin by [url]Blog Archives Limit Posts Plugin?
- Wishlist Member by [url]
- Wordpress Backup Plugin Il Filosofo WordPress Database Backup
The only response I've got from ResellerZoom is:
Resellers may not use more than 2% CPU daily, 3% memory daily, run more than 10 simultaneous processes per user, allow any process to run for longer than 30 CPU seconds, run any process that consumes more than 20% of available CPU at any time, or run any process that consumes more than 16 MB of memory. Databases are limited to 16 max user connections with a max query time of 8 seconds. Cron jobs must not execute more than once every 15 minutes and will be niced to 15 or greater.
So it looks like I need to move..
I just need a shared webhosting account perhaps? That will support MySQL connections with Wordpress!
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Apr 5, 2008
I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
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Apr 17, 2007
i am looking for a VPS account and am not about the managed accounts, if they truly are suffiecient or if i need to hire someone to manage the server for me.
I have checked on modVPS and they offer managed VPS, anyone uses them? Are the managed services that they offer sufficeint? have you had any problems with installing new software or support? Any other good companies?
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May 21, 2008
I have a vps of the modvps and my service stalled six hours
So far, there is no any answer from Technical Support
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Aug 6, 2008
I saw that you are with Kiet on modvps, correct? I was with modvps some times ago but I had many issues, outages etc... I would like to know about modvps today. What is your review about modvps today?
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May 7, 2007
I forced to write a review about MODVPS.com which is a branch of hostingzoom... First time I am writing it here...
Here is the story, Brought there VPS on lastweek... They took the money rightway...
Havent recived NOT even a single mail in regards of the account for 5 days... Emailed them and told them to refund it, happy enough to have their service... They replied, "Fill out the cancellation with server details"... What the hell, I send a mail, the account has not been setup, how can we send server details...? "no response"...
Now another person working with me called him and asked in regards of account setup and refund... ONE *** guy in sales team said " I dont know, please contact billing team"...
Asked him: whats the billing number..?
He: I Dont know, just email....
Asked him: Whats ur escalation channel,havent recived any notification in regards of account
He: I Dont know, just email....
Asked him: What's ur president's phone / email
He: I don’t know, are you threatening me..?? Just email....
My back, he blangs a lot... He dosent know whats he talking about or whats customer service is... I recorded his phone conversation, will post it here soon.... This is the truth.. Been in this industry for many years....Never seen such a BAD hoster.... They think they can have the money and sit out there..
My friends:
My suggestion, never ever go with MODVPS which is a part of "hostingzoom", they are not at all professional... One guy is replying to emails with different names... If you get issues, i am sure, they dont care they will tell u to look for different hoster....
Now, still waiting for my REFUND... Lets see.... I will post my updates here... I paid $44.50 one month hosting fee, and I am screwed by their service, let it not happen to others... No response at all for 5 days....
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Jul 20, 2008
itest makosolutions.com
and test modvps.com
makosolutions.com by mail reply with in 10 min
modvps.com by mail reply with in 90 min
makosolutions.com to now not over selling
modvps.com is very over selling
makosolutions.com price is expinsive but it leased behind her service
modvps.com is very expinsive and not good service
mod vps after 10 account stop vps and speack about ido high load
makosolutions.com isent message to my members 100.000 member in my forum and server my vps is up and load is very well
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May 23, 2007
iwant to host a vps but any of the have bedst servise
modvps.com v primaryvps.com
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Sep 5, 2007
I started hosting with ModVPS on March 14, 2007. My VPS was setup quickly and had everything I needed to transfer my clients over pretty seamlessly. They did a swell job there. This is a VPS we were using primarily for some shared hosting clients and a reseller or two.
Over the past 5+ months I've submitted numerous support inquiries, all of which I feel were tended to in an acceptable amount of time. Their personnel were always friendly and seemed knowledgeable.
Apropos the performance of the server, well, in the beginning it was great. Over time however, the speed and reliability progressively deteriorated. It has recently come to a point that the VPS is almost unusable. I attribute some of this to our growth. Currently, we only have about 10% of our disk allowance available. Obviously it's time to move on. This is where things start getting pretty sketchy.
For the past 3 months I've been receiving automatic notification emails of services failing. I'm not talking about 2 or 3, or even 5 to 10, I'm talking more like 15-20 per day. Granted, there are couple of notifications regarding a suspended account or disk space warnings but the lion's share of these (~90%+) are failed services emails. I submitted several tickets on this to no avail. Take a look at the attachments to see only some of the emails.
I started off having a positive opinion of modVPS. I quickly learned however that once you make them aware of your interest in leaving, regardless of how legitimate or impersonal the reason, you suddenly become a second-class customer. Their ability to make prompt responses suddenly ceases to be. Huh? That's odd.
As it is, all of my data is being held hostage by the sub-par VPS it's hosted on. The VPS has become so unresponsive that it's impossible to migrate any of the data. My new provider sent me this message:
Quote:
I have some bad news. We have been working on your source server for the last hour or so, and it has been extremely unresponsive. We tried shutting down various services such as Apache, etc but your load won't go below 3 or 4 -- which is really bad. All disk operations are taking a very long time. For example, to edit a file 'vi' requires 60-seconds just for the file to load up and be viewable.
We cannot continue migrating your account, you need to contact your provider and have them double your disk space. Right now you are using 90% of your disk space, so 10% of free space is not enough for us to backup all of your accounts and then transfer them over. We already tried doing a cPanel -> cPanel migration and that failed a few times because the accounts are just too large and the source server is too slow.
Theres not much here we can do I'm afraid, you'll have to contact your provider and ask them to double the disk space and also ask if they can move you on a less crowded node, because it's apparent that your server is extremely slow yet major services are not even running.
So I contacted modVPS with the request to temporarily increase my disk space to allow me to transfer my data.
The excuse was:
Quote:
please note that the main node is now performing a raid intialization which is a resource intensive process and will be affecting the server's and there by VPS' performance. Once it is over, every thing will function fine. Also it is not possible to double the disk space of you VPS. You can go for a plan upgradation, if needed.
Quote:
RAID initialization is being run in the server for the last 3 days. Also it is not possible for us to increase the VPS quota. Any way I am forwarding this ticket to our CS department and they will confirm this.
To sum this up, modVPS made a very good first impression and managed to keep me in their good graces for most of my time hosting with them. The failed services emails weren't a huge deal and we didn't notice much of a performance/uptime hit because of them. The services must've rebooted pretty quickly. It does go to show there was definitely a problem the modVPS SAs were ignoring. It's when they decided I was no longer worth the trouble that my perspective on them changed. It was a noticeable change in tone and responsiveness and what's worse, they've been of very little help with my transition to my new provider.
This post isn't me dragging modVPS through the mud. This is me sharing my experience with them as a host and hoping for 2 things: 1) they decide to facilitate this transfer and salvage the good impression they once had and 2.) to enlighten any potential customers considering them. I don't think this is an unfair review but then again, I'm the one writing it so I'm not impartial enough to make that assessment.
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Feb 22, 2007
I would like to post my review of great services provided by modvps.com/HZ Team
Support - its great, really fully managed, available for 24/7 . All my tickets are replied within 5 hours or less.
I needed php5 - 3 hours later it was installed and running.
revdns ? - open ticket, and thats done.
What about servers?
Non oversold, fast and stable.
Really, really great service for that price. Even, if you can buy somewhere for few dollars cheaper - Iam sure that you wont get such support and customer service like modvps.com/resellerzoom/hostingzoom.
Prove that iam customer: chico.certgen.net
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Jan 17, 2009
wanna ask you about vps company called modvps
what is the advantages and disadvantages of this company?
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Apr 23, 2008
I know there have been some up-and-down reviews for ModVPS, but I was wondering if there were any current reviews out there.
We don't have a ton of money to spend, and their basic package adds some things we really need (cPanel/WHM, ClientExec, Enom reseller account).
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May 30, 2007
well i've had modvps for 3 months now. I decided to go with them based on a couple reviews from this forum.
the first month was great. Everything was fast and i had no problems
then i started having issues with emails not coming through or being sent out. After about 20 support tickets back and forth it was eventually fixed.
It seemed to me that they have no experience with technical issues at all. They just try things to see if it fixes the problem. Their response time was great until yesterday. I sent in a ticket and didn't receive anything till today. (14 hours). I sent in another ticket today and they responded within 15 minutes saying that they would look at why my HTTPD has failed and would not start. Its been 1 hour and 15 minutes since they responded and all my sites are still down.
All my sites have slowed down in the past 2 weeks. I have an e-commerce website that has directly been effected by the slowness. Sales have dropped big time since everything has come to a crawl.
Recently i couldn't even connect to any of my FTP sites because it would time out during connection. Ftp started working today. SSH worked but that would take like 20 seconds to connect.
Overall its just been a bad experience for the past 2 weeks. I guess once the 30-day money back guarantee period expires they kick you to the curb and focus on their new customers.
i tried starting httpd and mysql from virtuozzo but that doesn't work either.
With summer and the holiday season coming up in a couple months, i don't think i can trust ModVPS to host my e-commerce website.
Summary: ModVPS Sucks!
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Jun 9, 2007
Hello, I'm a long-time reader of WHT but this is the first time I've posted. For the sake of this review I'm choosing to remain anonymous, so please excuse the break from tradition.
I am one of the original customers of modVPS from when they began taking orders. as you may know, mod is the HostingZoom division that does VPSes. They got my attention by the generous amount of minimum RAM for their options (512 MB for the tier-1 plan) and the competitive prices. As an opening special, it seemed like a pretty nice deal. HZ has had some good vibes in their shared hosting operation so I decided to give mod a try. I have been with them now for a little over four months on the VZ2 node running a medium-load forum-based website to get a feel for them.
ModVPS is frustrating because of their unfulfilled potential. They have a straight-forward business plan: to focus on providing two simple cPanel plans and devoting as much RAM, disk space, and bandwidth as they can manage to make those plans very attractive to customers. However, their service continues to be hampered by an ineffective support system that relies on the efforts of an alarmingly small number of VPS technicians. Hardware problems (that are inevitable, especially for a start-up) that should be handled relatively smoothly can become catastrophic downtime events because of their shortage of personnel and ineffective communication with their customers.
Functional Problems
----------------------------
ModVPS customers have three different systems they need to use for communicating with the company. First there is a billing system which is branded by and run by HostingZoom. Second there is a support system which is run on the ModVPS website and through email. Third there is the ModVPS section of the private customer-only HostingZoom forums. As has been my experience, having all these systems spread out all over the place has led both to a lot of poor communication from the company regarding downtime events as well as a lot of extra work for the support people as they have to repeatedly give out the same information over various media (and still manage to not be able to contact everybody).
My greatest frustration has been with their forum. There are two main boards of interest for mod customers (among the list of all the other HZ board), one main "modVPS" board for service discussion and one board for each node in a list of all of the servers that HZ operates where service alerts such as downtime are posted. I'll refer to this as the server board. Each server board is a subforum of a greater "downtime" forum. So imagine about 100 server boards which are listed in alphabetical order. All of the VPS nodes start with "VZ" and thus are at the bottom of the list, beneath all the shared hosting server boards.
For all practical purposes, the server board for each node is hidden from the customer. Many modVPS customers have had their first introduction to the server board for their node during the middle of a downtime event where they angrily post on the main board to find out what is going on and have to be directed to their server board (buried in the listing) where there would be a post saying that there was scheduled (or unscheduled) downtime for their node.
Up until very, very recently, mod would not send out email announcements to customers when there would be scheduled downtime. They would post on the (buried) server board for each node affected, leading everyone except those who checked that buried forum on a daily basis *completely surprised* to find their server down during the downtime window. Understandably, lots of people have been upset, as you've seen by reading some of the earlier threads here on WHT.
Even today, mod suggests that you use the subscription function of the server board to be notified by email when a new post has been made there. Unfortunately, the notifications are only sent out on a daily basis, not immediately when a post is made, thus depending on how the circumstances work out, you may not be notified of emergency downtime until after it has already started, thus negating the purpose of early notification. After the company received essentially unanimous complaints from its customers that this process is unworkable, they have now started doing some email notifications, however time will tell if they do this in a competent manner or will descend back into their previous habits once enough time has passed.
Support Woes
----------------------------
I would consider myself a reasonably advanced server admin, beyond the point where I would need any hand-holding by support. My perspective is that support should: A. Be aware of everything (within reason) going on on their network and be proactive in solving problems; B. Be able to respond to common VPS problems without the need to call the supervisor to figure out what is going on; and C. Respond promptly to all customer tickets with accurate information.
Long story short, if I'm sending in a ticket, I *know* there is a problem that has to be looked at from their end. The first problem I had with the service was actually a precursor of problems to come. Whenever I logged in to SSH, there would be a short, unexplained slowdown that would cause web requests to crawl along. I went through and checked for security problems, bad processes, etc. and determined that there was nothing unusual running on the server or anything that showed a resource spike whenever SSH was active. So I put in a ticket thinking that it may be a network or routing issue.
Now, the datacenter is in Atlanta. For some reason that I don't understand, they had three people in India (I'm assuming they are HZ support people) SSH into my server and say that they didn't see anything unusual.
Now, bear in mind that India is pretty much on the other side of the damn planet from Atlanta. Connecting to the server from that distance is going to have response delays just by the nature of the network between here and there. They delay that they had in connecting to my server was oddly correlated to the delay I experienced. Thus, to them nothing seemed unusual. Since they weren't able to reproduce it and I wasn't able to explain it, ticket closed.
This incident, although pretty trivial in the grand scheme of things, demonstrates a foundational problem that modVPS has. There are (as far as I'm aware) only two or so engineers who actually have access to the datacenter (assigned to the VPS servers, HZ has more people for their shared plans) and could have properly diagnosed the hardware problem (that you will read about next). As a cost-cutting move it seems like most of the support personnel is telecommuting from India. While the global economy is certainly a good thing for the world, I am expecting that a hosting company have sufficient personnel on-site to properly respond to customer requests.
In the same light, we all continue to experience delays in loading cPanel/WHM. Just a couple or seconds or so before it loads for the first time, and then it works fine. For the life of us, nobody seems to believe that this is actually occurring. Nobody in support seems to be able to reproduce this, and then nobody has a definite explanation for it. The current theory is that some customers are abusing burst RAM and causing a delay when cPanel first requests memory to load. Support has gone so far as to disable burst RAM *for all customers* in order to track down the trouble-makers, but the cPanel loading delays persist. Since this is an admin-facing side issue only and does not affect web visitors, it's not a huge crisis, but the length of time that it has taken to diagnose this problem (and we still don't have a solution!) is becoming quite troubling indeed.
April Meltdown
----------------------------
Starting on about April 20 or so things really started to get hairy. There was a hard drive failure in the RAID array on our server. Now from the reports on the forum, they indicated that it was a failure of two disks in the array. I don't have any reason to doubt this, but if it was really this way, they would not have just been able to swap in new disks and start up again. Just by the manner in which the RAID setup they are using works, a double-disk failure means a wiped out array and a nice extended smoke break while you wait for backups to restore to the new array. However, it seems like the disks were simply swapped and a fsck was performed. I was a bit worried that either they incorrectly said that two disks had failed when it may have been just one (which would fit the results we experienced) or that there had actually been two disks that failed and that they had performed a miraculous array resurrection (in which case I seriously underestimated their capabilities!).
OK, disks fail. It happens. The problem here is that nobody stopped and thought about *why* there was a failure. About a day or so later there was a complete shutdown of the node (and in fact, all the VPS nodes) because of extreme overheating. We found out later that when the tech opened up the cabinet to check another hardware issue that he got blasted with hot air that was trapped in the cabinet.
"Now you see, there's your problem right there..."
Now if you were around here on the forum when this went down, you witnessed all the misery that followed from other customers so I won't go into all that again. At the end of the process I got my 100% SLA credit so that gives you an idea of the length of downtime involved. They had to move everything to a new rack with better cooling, which even under ideal conditions would be a major operation. Just to put the icing on the cake so to say, they overloaded the fuses when they plugged the servers in for the first time because the circuit was underrated.
So how come I haven't defected since then? Well to put it briefly, ever since that point, the service has been practically flawless. Yes there continues to be the minor problem with cPanel loading, but to be honest I'm not optimistic that they will ever be able to fix that at this point. You have to take the bad with the good in the business, and since the downtime fracas it has been mostly good.
That does not mean to say that I would buy again from them or recommend them to others. At this point I am planning on moving my one website that is hosted there to another provider when other long-term factors coincide with the opportunity to do a move. In essence, the service now is good enough, but I would rather not worry from day to day if there will be another blowup.
Where Improvements are Needed
----------------------------
#1. They need to hire more support personnel, both for the datacenter and for ordinary support requests. The continually have to borrow support people from their shared plans at HZ to handle VPS issues, which is a whole 'nother ballgame and would probably make their HZ customers mad also. As a startup I would understand not having the resources to do this immediately, but they are part of an already-established company which should be planning to handle this.
#2. They need to consolidate their communication pathways to customers. The forum is an atrocious user-un-friendly mess that desperately needs to be reorganized. Server boards cannot possibly be buried in the list like they are now. The billing and support systems should be consolidated especially so that the customer does not have to provide all their account details with every ticket.
#3. At the beginning it seemed as if their experience level was lagging a bit but as time has gone on they are getting better at handling tickets. I will chalk this up to them just getting into the VPS business, but there needs to be a continuation of the improvements we've seen to take them to the next level as a host.
What They Do Right
----------------------------
#1. The plans are excellent, and really could be a rock-solid foundation for growth, but they are currently limited by the problems above.
#2. Connectivity is great, as well as latency. Hopefully with their hardware problems resolved (knock on wood) they will become more reliable than they were in the past.
#3. They have been correcting their mistakes (not brushing them off), especially with the email notifications. Now they just need to keep going and address the problems above.
So, that's it, I hope you've found this review to be helpful.
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Oct 1, 2007
i decide to get an vps ...and i saw two good company ( powervps and modvps )
i saw modvps is low prise than powervps ...
but i ask about support for them and give me a degree for hole service?
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Jul 4, 2008
Why do not ModVPS active extra disk space?
All companies for VPS active this option.
I note in all vps companies allow to add extra space to vps, The only company that does not allow this ModVPS!
Benefits of reseller service with me does not cover VPS-Two.
How I need 1 or 2G upgrade to next plan?
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Mar 19, 2007
For those who are using ModVPS. How's ModVPS' Support? What's their turn around time for their respond? Do they resolve the problem effeciently?
We currently have a VPS with PowerVPS and their support is amazing. I cannot complain they are excellent. Now we are planning to get another VPS but we might not get it from PowerVPS as much as we love to get it from them. Because at the same price we can get 3 times the specs from ModVPS. I just want to know if ModVPS' support is as amazing as PowerVPS.
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Mar 13, 2009
We are resellers from ResellerZoom / ModVPS, at this moment we have about 10 accounts (8 reseller accounts and 2 VPS).
The problem starts some days ago, when they do a servers cage movement having us offline for about 8 hours at various servers.
Well, we have experienced various connectivity problems with them, and this was a major problem but we waited fine.
Yesterday. we receive an e-mail from a VPS client telling us what their sites are all showing codification problems. We opened a ticket with ModVPS and just wait their reply.
They told us that we should contact the script developer about the errors, but the problem appears at a lot of different scripts hosted on the same cPanel account. Because that, all appears to be a hacker attack.
Then, we consider that the better solution is to restore a full VPS backup, and we communicate this to ModVPS staff. And... Surprise! ModVPS don't have ANY backup for our VPS. Anything! That was one of my pre-sales question, and at that time they warrantied us a weekly backup.
We are still trying to get contact with them, but at this moment has passed 17 hours from their last answer and we are still waiting for it.
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Jan 24, 2009
My site is down for about 4 days now. The hosting company's website support area is not accessible either. I do not have access to phpmyadmin. No one from the company is contacting me to let me know what the problem is. What can I do to bring my site back to life again?
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Aug 1, 2008
I want everyone to know that the purpose of this post is to ask for help, and nothing else.
I bought a VPS from VerityNet one night. The next afternoon,I found out that my server was not setup yet and I had to call in for it to be manually setup. Great! Now I can get going, except for some reason I am not able to login to their PPP (Parallels Power Panel) and not able to login via Remote Desktop with the username and password supplied in the e-mail. So, I called in and told them I was not able to login, so he suggested a password reset. He said he would send me the new password via e-mail, but it took almost until next morning (Today). I tried to login using the new password for both Remote Desktop and PPP and it has failed to work, again. Next, I went back on their website to pull up the 1800 number to call them (By the way, this is the SAME number that I used Yesterday.).
When I dialed that number, it saids "This mail box does not exist".
What should I do at this point?
A) Stay with them, and try to work things out.
B) Get a refund
C) Stay with them, and ask for compensation for the 3 days.
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Jun 7, 2007
Today I noticed huge bandwidth usage on one of my site. This site is a picture site and average bandwidth usage was about 2 - 3 GB / day. But during last 4-5 days, this site has use more than 200GB of bandwidth.
After going thru the logs, I find that an email (or more than one) is in circulation having hotlinks to almost all the images (over 2000 high quality pictures) in one email.
This email has been send to thousands of ppl by some group / person. Now these emails blowup all my bandwidth without any page view / ads being served. I was really horrified to see this. In panic I renamed the folder holding the pictures and changed all my html files pointing to new folder.
But this does not seem to be the solution. Again someone could do the same thing again and again. Further, if I am changing the folder / location of pictures, I don't know if it will affect indexing of images by goggle images as this is a main source of visitor at my site.
Can I do something to stop this miss-use? I really lost money due to this over usage. How can I make sure that this thing is not repeated with my site?
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Jul 26, 2007
It seems there's a shake-up going on in the VPS business, first BuyaVPS has issues with network, X1services with Cpanel problems, PrimaryVPS not responding for 9 hours, myVPShost downtimes, SolarVPS double-billing, the list just goes on and on.
I've only seen 2 good reviews lately: Wiredtree.com and Imountain.com. JaguarPC gets good comments and that Rocksomething company does too.
What's up with the OTHER providers? Please post your postive reviews with any companies you are with right now. Please don't post any more negative ones, there are too many already
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Jan 26, 2009
yeah,after a whole day research for a cheap/quality windows VPS,landed on vpsland.com from a blog review. (lol'd at myself because last 2weeks,i dont even know bout this forum) subscribed with the cheapest windows VPS with 512mb RAM with a hope that my tiny little mt4 will run lawlessly.for 9 days,it works perfect without any problem.but last night,I cant even login with RDC at all.so I open a support ticket bout it.I even updated the support ticket with explanation what i've done in order to login my VPS.all failed.around 10 to 12hours later,they replied saying that my RAM not enough and propose for an upgrade.i just like WTF...
in 9 days,no problem at all running my app.yesterday,suddenly not enough?so i replied back saying that MAYBE YOUR COMPANY oversold it? ...
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Aug 11, 2009
I have always wanted to be a customer of ServerBeach since I found out that they hosted YouTube and so on. I have found their prices to be kind of high compared to all the others until they started offering their "Twitter" deals, and that is how a price I could not turn down came into my life.
Well, I ordered a server through Server Beach 7/12/2009 and have been rocking it out at 100% uptime since they set it up for use on 7/14/2009. When I first placed my order I had to send in a photo ID and such to verify it was me ordering the server, which I found to be kind of reassuring knowing that the datacenter took fraud that serious. It might have just been me though!
Server Specs
AMD Opteron 1218
2 GB DDR2 Memory (up to 667MHz)
2 x 500 GB 7200 RPM SATA II , RAID 1
Unlimited (10mbps) bandwidth (AKA 3300ish GIGs?)
Herndon, Virginia
So far, I have had NO network problems! My server is located in their Virgina datacenter outside of Washington DC. Which is a blessing coming from a former FDC Servers user. They have a super fast network, websites load fast.
I have had to contact support a few times, and they were knowledgeable and extremely helpful. One thing I love about ServerBeach support, is that they treat all questions as a true problem, even if it's just a question that has nothing to do with the server being down or anything like that. Support also answers tickets amazingly fast by the way!
I love the fact that I have a set account manager. I love being able to call a single person if I need something outside the realm of support needs.
All in all, these first 30 days have been spectacular, and I look to spending a long time with ServerBeach.
Side Note!
My Previous Providers have included FDC Servers and The Planet.
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Sep 25, 2009
I just wanted to give you guys an account of my experience with SingleHop, having signed up 3 days ago.
I come from a Shared Hosting Background, then briefly moved to VPS and after having a very dissapointing experience with VPSLAND's VPS offering, I decided to go for Dedicated hosting with SingleHop.
It was a close call between SingleHop and SoftLayer, but in the end the better pricing and website along with positive reviews of SingleHop persuaded me.
So far my experience with SingleHop has been very positive. The Server was setup and up and running within hours of signing up, and the performance is great. I've had zero problems and all helpdesk queries were answered and resolved within the hour.
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Oct 9, 2009
simply this company is one of the best i have seen so far.
i don't really seem to find something bad to say.
support is extremely fast "i opened about 2 tickets and they were answered within 5 minutes if not less and solved too" they also offer live chat support in case you needed it.
the prices are very good comparing to all others competitors.
setup time is less than 1 day " mine took about 10 hours or less.
i highly recommend them for anyone wants to host his websites in CA.
they also offered me SWIP at no extra cost .
i didn't have any down time so far and the server is working more than i expected.
over all rating : 9.5/10
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Oct 7, 2008
We moved our hosting from Knownhost to VPSville approximately over the weekend and here are the initial impressions of VPSville. By the way, Knownhost support is great, the best, and we had no problems with them, just wanted to get the server out of the US.
We decided to try out VPSville based on the few reviews on this site and taking on their supposedly 'Stellar 24/7' support and 'Satisfaction guarantee' as promised on their website.
The few support tickets initiated so far were either answered very late (up to several days) to one ticket not having been answered at all.
The answers themselves were not very satisfactory and very incomplete, and kept recommending irrelevant 'upgrades', instead of trying to tackle the problem. I solved one ticket issue on my own, but got the reply that basically a tiny server (HIB 1 - 128MB guaranteed RAM with 4x Xeon processor) is 'too tiny' to even support attaching e-mail attachments larger than 2MB via Roundcube, so that I should 'upgrade' to HIB2 (256MB RAM guaranteed). Now, having used Roundcube on a VPS with 128MB RAM and having researched the issue with Roundcube, I know that it has to do with modifying configuration files to reset the maximum upload limit, etc. All I asked was for was the easiest way to go about doing it, since they are the 'experts' and this is the first time using an HIB LXAdmin for me.
Regarding the servers themselves, the setup was instant and I have no problems with the servers, very satisfied.
It's just the support that makes me quite skeptical. I really think that either the VPSville support are manned by nameless non-technicians or their priority is to have their customers upgrade over every issue, instead of helping to tackle the problem.
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Apr 20, 2008
One of my servers at FDC Servers is crashing (= kernel panic) every few days since we got it.
The specs of the machine are:
C2D E6550, 2 GB
Linux .. 2.6.24.4-64.fc8 #1 SMP Sat Mar 29 09:15:49 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux
I opened several tickets with FDC, after running memtest and clocking down memory they say it's not a hardware issue but software related.
Quote:
I see that according to this ticket, memtest has been run without error and the memory was even slightly clocked down to avoid problems. It appears that the errors you are reporting are software related...
I already tried several kernels and different application versions.
The server is only running lighttpd.
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