ModVPS.com Review - :)
Feb 22, 2007
I would like to post my review of great services provided by modvps.com/HZ Team
Support - its great, really fully managed, available for 24/7 . All my tickets are replied within 5 hours or less.
I needed php5 - 3 hours later it was installed and running.
revdns ? - open ticket, and thats done.
What about servers?
Non oversold, fast and stable.
Really, really great service for that price. Even, if you can buy somewhere for few dollars cheaper - Iam sure that you wont get such support and customer service like modvps.com/resellerzoom/hostingzoom.
Prove that iam customer: chico.certgen.net
View 14 Replies
ADVERTISEMENT
May 30, 2007
well i've had modvps for 3 months now. I decided to go with them based on a couple reviews from this forum.
the first month was great. Everything was fast and i had no problems
then i started having issues with emails not coming through or being sent out. After about 20 support tickets back and forth it was eventually fixed.
It seemed to me that they have no experience with technical issues at all. They just try things to see if it fixes the problem. Their response time was great until yesterday. I sent in a ticket and didn't receive anything till today. (14 hours). I sent in another ticket today and they responded within 15 minutes saying that they would look at why my HTTPD has failed and would not start. Its been 1 hour and 15 minutes since they responded and all my sites are still down.
All my sites have slowed down in the past 2 weeks. I have an e-commerce website that has directly been effected by the slowness. Sales have dropped big time since everything has come to a crawl.
Recently i couldn't even connect to any of my FTP sites because it would time out during connection. Ftp started working today. SSH worked but that would take like 20 seconds to connect.
Overall its just been a bad experience for the past 2 weeks. I guess once the 30-day money back guarantee period expires they kick you to the curb and focus on their new customers.
i tried starting httpd and mysql from virtuozzo but that doesn't work either.
With summer and the holiday season coming up in a couple months, i don't think i can trust ModVPS to host my e-commerce website.
Summary: ModVPS Sucks!
View 14 Replies
View Related
Jun 9, 2007
Hello, I'm a long-time reader of WHT but this is the first time I've posted. For the sake of this review I'm choosing to remain anonymous, so please excuse the break from tradition.
I am one of the original customers of modVPS from when they began taking orders. as you may know, mod is the HostingZoom division that does VPSes. They got my attention by the generous amount of minimum RAM for their options (512 MB for the tier-1 plan) and the competitive prices. As an opening special, it seemed like a pretty nice deal. HZ has had some good vibes in their shared hosting operation so I decided to give mod a try. I have been with them now for a little over four months on the VZ2 node running a medium-load forum-based website to get a feel for them.
ModVPS is frustrating because of their unfulfilled potential. They have a straight-forward business plan: to focus on providing two simple cPanel plans and devoting as much RAM, disk space, and bandwidth as they can manage to make those plans very attractive to customers. However, their service continues to be hampered by an ineffective support system that relies on the efforts of an alarmingly small number of VPS technicians. Hardware problems (that are inevitable, especially for a start-up) that should be handled relatively smoothly can become catastrophic downtime events because of their shortage of personnel and ineffective communication with their customers.
Functional Problems
----------------------------
ModVPS customers have three different systems they need to use for communicating with the company. First there is a billing system which is branded by and run by HostingZoom. Second there is a support system which is run on the ModVPS website and through email. Third there is the ModVPS section of the private customer-only HostingZoom forums. As has been my experience, having all these systems spread out all over the place has led both to a lot of poor communication from the company regarding downtime events as well as a lot of extra work for the support people as they have to repeatedly give out the same information over various media (and still manage to not be able to contact everybody).
My greatest frustration has been with their forum. There are two main boards of interest for mod customers (among the list of all the other HZ board), one main "modVPS" board for service discussion and one board for each node in a list of all of the servers that HZ operates where service alerts such as downtime are posted. I'll refer to this as the server board. Each server board is a subforum of a greater "downtime" forum. So imagine about 100 server boards which are listed in alphabetical order. All of the VPS nodes start with "VZ" and thus are at the bottom of the list, beneath all the shared hosting server boards.
For all practical purposes, the server board for each node is hidden from the customer. Many modVPS customers have had their first introduction to the server board for their node during the middle of a downtime event where they angrily post on the main board to find out what is going on and have to be directed to their server board (buried in the listing) where there would be a post saying that there was scheduled (or unscheduled) downtime for their node.
Up until very, very recently, mod would not send out email announcements to customers when there would be scheduled downtime. They would post on the (buried) server board for each node affected, leading everyone except those who checked that buried forum on a daily basis *completely surprised* to find their server down during the downtime window. Understandably, lots of people have been upset, as you've seen by reading some of the earlier threads here on WHT.
Even today, mod suggests that you use the subscription function of the server board to be notified by email when a new post has been made there. Unfortunately, the notifications are only sent out on a daily basis, not immediately when a post is made, thus depending on how the circumstances work out, you may not be notified of emergency downtime until after it has already started, thus negating the purpose of early notification. After the company received essentially unanimous complaints from its customers that this process is unworkable, they have now started doing some email notifications, however time will tell if they do this in a competent manner or will descend back into their previous habits once enough time has passed.
Support Woes
----------------------------
I would consider myself a reasonably advanced server admin, beyond the point where I would need any hand-holding by support. My perspective is that support should: A. Be aware of everything (within reason) going on on their network and be proactive in solving problems; B. Be able to respond to common VPS problems without the need to call the supervisor to figure out what is going on; and C. Respond promptly to all customer tickets with accurate information.
Long story short, if I'm sending in a ticket, I *know* there is a problem that has to be looked at from their end. The first problem I had with the service was actually a precursor of problems to come. Whenever I logged in to SSH, there would be a short, unexplained slowdown that would cause web requests to crawl along. I went through and checked for security problems, bad processes, etc. and determined that there was nothing unusual running on the server or anything that showed a resource spike whenever SSH was active. So I put in a ticket thinking that it may be a network or routing issue.
Now, the datacenter is in Atlanta. For some reason that I don't understand, they had three people in India (I'm assuming they are HZ support people) SSH into my server and say that they didn't see anything unusual.
Now, bear in mind that India is pretty much on the other side of the damn planet from Atlanta. Connecting to the server from that distance is going to have response delays just by the nature of the network between here and there. They delay that they had in connecting to my server was oddly correlated to the delay I experienced. Thus, to them nothing seemed unusual. Since they weren't able to reproduce it and I wasn't able to explain it, ticket closed.
This incident, although pretty trivial in the grand scheme of things, demonstrates a foundational problem that modVPS has. There are (as far as I'm aware) only two or so engineers who actually have access to the datacenter (assigned to the VPS servers, HZ has more people for their shared plans) and could have properly diagnosed the hardware problem (that you will read about next). As a cost-cutting move it seems like most of the support personnel is telecommuting from India. While the global economy is certainly a good thing for the world, I am expecting that a hosting company have sufficient personnel on-site to properly respond to customer requests.
In the same light, we all continue to experience delays in loading cPanel/WHM. Just a couple or seconds or so before it loads for the first time, and then it works fine. For the life of us, nobody seems to believe that this is actually occurring. Nobody in support seems to be able to reproduce this, and then nobody has a definite explanation for it. The current theory is that some customers are abusing burst RAM and causing a delay when cPanel first requests memory to load. Support has gone so far as to disable burst RAM *for all customers* in order to track down the trouble-makers, but the cPanel loading delays persist. Since this is an admin-facing side issue only and does not affect web visitors, it's not a huge crisis, but the length of time that it has taken to diagnose this problem (and we still don't have a solution!) is becoming quite troubling indeed.
April Meltdown
----------------------------
Starting on about April 20 or so things really started to get hairy. There was a hard drive failure in the RAID array on our server. Now from the reports on the forum, they indicated that it was a failure of two disks in the array. I don't have any reason to doubt this, but if it was really this way, they would not have just been able to swap in new disks and start up again. Just by the manner in which the RAID setup they are using works, a double-disk failure means a wiped out array and a nice extended smoke break while you wait for backups to restore to the new array. However, it seems like the disks were simply swapped and a fsck was performed. I was a bit worried that either they incorrectly said that two disks had failed when it may have been just one (which would fit the results we experienced) or that there had actually been two disks that failed and that they had performed a miraculous array resurrection (in which case I seriously underestimated their capabilities!).
OK, disks fail. It happens. The problem here is that nobody stopped and thought about *why* there was a failure. About a day or so later there was a complete shutdown of the node (and in fact, all the VPS nodes) because of extreme overheating. We found out later that when the tech opened up the cabinet to check another hardware issue that he got blasted with hot air that was trapped in the cabinet.
"Now you see, there's your problem right there..."
Now if you were around here on the forum when this went down, you witnessed all the misery that followed from other customers so I won't go into all that again. At the end of the process I got my 100% SLA credit so that gives you an idea of the length of downtime involved. They had to move everything to a new rack with better cooling, which even under ideal conditions would be a major operation. Just to put the icing on the cake so to say, they overloaded the fuses when they plugged the servers in for the first time because the circuit was underrated.
So how come I haven't defected since then? Well to put it briefly, ever since that point, the service has been practically flawless. Yes there continues to be the minor problem with cPanel loading, but to be honest I'm not optimistic that they will ever be able to fix that at this point. You have to take the bad with the good in the business, and since the downtime fracas it has been mostly good.
That does not mean to say that I would buy again from them or recommend them to others. At this point I am planning on moving my one website that is hosted there to another provider when other long-term factors coincide with the opportunity to do a move. In essence, the service now is good enough, but I would rather not worry from day to day if there will be another blowup.
Where Improvements are Needed
----------------------------
#1. They need to hire more support personnel, both for the datacenter and for ordinary support requests. The continually have to borrow support people from their shared plans at HZ to handle VPS issues, which is a whole 'nother ballgame and would probably make their HZ customers mad also. As a startup I would understand not having the resources to do this immediately, but they are part of an already-established company which should be planning to handle this.
#2. They need to consolidate their communication pathways to customers. The forum is an atrocious user-un-friendly mess that desperately needs to be reorganized. Server boards cannot possibly be buried in the list like they are now. The billing and support systems should be consolidated especially so that the customer does not have to provide all their account details with every ticket.
#3. At the beginning it seemed as if their experience level was lagging a bit but as time has gone on they are getting better at handling tickets. I will chalk this up to them just getting into the VPS business, but there needs to be a continuation of the improvements we've seen to take them to the next level as a host.
What They Do Right
----------------------------
#1. The plans are excellent, and really could be a rock-solid foundation for growth, but they are currently limited by the problems above.
#2. Connectivity is great, as well as latency. Hopefully with their hardware problems resolved (knock on wood) they will become more reliable than they were in the past.
#3. They have been correcting their mistakes (not brushing them off), especially with the email notifications. Now they just need to keep going and address the problems above.
So, that's it, I hope you've found this review to be helpful.
View 2 Replies
View Related
Mar 13, 2009
We are resellers from ResellerZoom / ModVPS, at this moment we have about 10 accounts (8 reseller accounts and 2 VPS).
The problem starts some days ago, when they do a servers cage movement having us offline for about 8 hours at various servers.
Well, we have experienced various connectivity problems with them, and this was a major problem but we waited fine.
Yesterday. we receive an e-mail from a VPS client telling us what their sites are all showing codification problems. We opened a ticket with ModVPS and just wait their reply.
They told us that we should contact the script developer about the errors, but the problem appears at a lot of different scripts hosted on the same cPanel account. Because that, all appears to be a hacker attack.
Then, we consider that the better solution is to restore a full VPS backup, and we communicate this to ModVPS staff. And... Surprise! ModVPS don't have ANY backup for our VPS. Anything! That was one of my pre-sales question, and at that time they warrantied us a weekly backup.
We are still trying to get contact with them, but at this moment has passed 17 hours from their last answer and we are still waiting for it.
View 7 Replies
View Related
Apr 17, 2007
i am looking for a VPS account and am not about the managed accounts, if they truly are suffiecient or if i need to hire someone to manage the server for me.
I have checked on modVPS and they offer managed VPS, anyone uses them? Are the managed services that they offer sufficeint? have you had any problems with installing new software or support? Any other good companies?
View 0 Replies
View Related
May 21, 2008
I have a vps of the modvps and my service stalled six hours
So far, there is no any answer from Technical Support
View 2 Replies
View Related
Aug 6, 2008
I saw that you are with Kiet on modvps, correct? I was with modvps some times ago but I had many issues, outages etc... I would like to know about modvps today. What is your review about modvps today?
View 4 Replies
View Related
May 7, 2007
I forced to write a review about MODVPS.com which is a branch of hostingzoom... First time I am writing it here...
Here is the story, Brought there VPS on lastweek... They took the money rightway...
Havent recived NOT even a single mail in regards of the account for 5 days... Emailed them and told them to refund it, happy enough to have their service... They replied, "Fill out the cancellation with server details"... What the hell, I send a mail, the account has not been setup, how can we send server details...? "no response"...
Now another person working with me called him and asked in regards of account setup and refund... ONE *** guy in sales team said " I dont know, please contact billing team"...
Asked him: whats the billing number..?
He: I Dont know, just email....
Asked him: Whats ur escalation channel,havent recived any notification in regards of account
He: I Dont know, just email....
Asked him: What's ur president's phone / email
He: I don’t know, are you threatening me..?? Just email....
My back, he blangs a lot... He dosent know whats he talking about or whats customer service is... I recorded his phone conversation, will post it here soon.... This is the truth.. Been in this industry for many years....Never seen such a BAD hoster.... They think they can have the money and sit out there..
My friends:
My suggestion, never ever go with MODVPS which is a part of "hostingzoom", they are not at all professional... One guy is replying to emails with different names... If you get issues, i am sure, they dont care they will tell u to look for different hoster....
Now, still waiting for my REFUND... Lets see.... I will post my updates here... I paid $44.50 one month hosting fee, and I am screwed by their service, let it not happen to others... No response at all for 5 days....
View 14 Replies
View Related
Jul 20, 2008
itest makosolutions.com
and test modvps.com
makosolutions.com by mail reply with in 10 min
modvps.com by mail reply with in 90 min
makosolutions.com to now not over selling
modvps.com is very over selling
makosolutions.com price is expinsive but it leased behind her service
modvps.com is very expinsive and not good service
mod vps after 10 account stop vps and speack about ido high load
makosolutions.com isent message to my members 100.000 member in my forum and server my vps is up and load is very well
View 4 Replies
View Related
May 23, 2007
iwant to host a vps but any of the have bedst servise
modvps.com v primaryvps.com
View 14 Replies
View Related
Sep 5, 2007
I started hosting with ModVPS on March 14, 2007. My VPS was setup quickly and had everything I needed to transfer my clients over pretty seamlessly. They did a swell job there. This is a VPS we were using primarily for some shared hosting clients and a reseller or two.
Over the past 5+ months I've submitted numerous support inquiries, all of which I feel were tended to in an acceptable amount of time. Their personnel were always friendly and seemed knowledgeable.
Apropos the performance of the server, well, in the beginning it was great. Over time however, the speed and reliability progressively deteriorated. It has recently come to a point that the VPS is almost unusable. I attribute some of this to our growth. Currently, we only have about 10% of our disk allowance available. Obviously it's time to move on. This is where things start getting pretty sketchy.
For the past 3 months I've been receiving automatic notification emails of services failing. I'm not talking about 2 or 3, or even 5 to 10, I'm talking more like 15-20 per day. Granted, there are couple of notifications regarding a suspended account or disk space warnings but the lion's share of these (~90%+) are failed services emails. I submitted several tickets on this to no avail. Take a look at the attachments to see only some of the emails.
I started off having a positive opinion of modVPS. I quickly learned however that once you make them aware of your interest in leaving, regardless of how legitimate or impersonal the reason, you suddenly become a second-class customer. Their ability to make prompt responses suddenly ceases to be. Huh? That's odd.
As it is, all of my data is being held hostage by the sub-par VPS it's hosted on. The VPS has become so unresponsive that it's impossible to migrate any of the data. My new provider sent me this message:
Quote:
I have some bad news. We have been working on your source server for the last hour or so, and it has been extremely unresponsive. We tried shutting down various services such as Apache, etc but your load won't go below 3 or 4 -- which is really bad. All disk operations are taking a very long time. For example, to edit a file 'vi' requires 60-seconds just for the file to load up and be viewable.
We cannot continue migrating your account, you need to contact your provider and have them double your disk space. Right now you are using 90% of your disk space, so 10% of free space is not enough for us to backup all of your accounts and then transfer them over. We already tried doing a cPanel -> cPanel migration and that failed a few times because the accounts are just too large and the source server is too slow.
Theres not much here we can do I'm afraid, you'll have to contact your provider and ask them to double the disk space and also ask if they can move you on a less crowded node, because it's apparent that your server is extremely slow yet major services are not even running.
So I contacted modVPS with the request to temporarily increase my disk space to allow me to transfer my data.
The excuse was:
Quote:
please note that the main node is now performing a raid intialization which is a resource intensive process and will be affecting the server's and there by VPS' performance. Once it is over, every thing will function fine. Also it is not possible to double the disk space of you VPS. You can go for a plan upgradation, if needed.
Quote:
RAID initialization is being run in the server for the last 3 days. Also it is not possible for us to increase the VPS quota. Any way I am forwarding this ticket to our CS department and they will confirm this.
To sum this up, modVPS made a very good first impression and managed to keep me in their good graces for most of my time hosting with them. The failed services emails weren't a huge deal and we didn't notice much of a performance/uptime hit because of them. The services must've rebooted pretty quickly. It does go to show there was definitely a problem the modVPS SAs were ignoring. It's when they decided I was no longer worth the trouble that my perspective on them changed. It was a noticeable change in tone and responsiveness and what's worse, they've been of very little help with my transition to my new provider.
This post isn't me dragging modVPS through the mud. This is me sharing my experience with them as a host and hoping for 2 things: 1) they decide to facilitate this transfer and salvage the good impression they once had and 2.) to enlighten any potential customers considering them. I don't think this is an unfair review but then again, I'm the one writing it so I'm not impartial enough to make that assessment.
View 11 Replies
View Related
Jan 17, 2009
wanna ask you about vps company called modvps
what is the advantages and disadvantages of this company?
View 2 Replies
View Related
Apr 23, 2008
I know there have been some up-and-down reviews for ModVPS, but I was wondering if there were any current reviews out there.
We don't have a ton of money to spend, and their basic package adds some things we really need (cPanel/WHM, ClientExec, Enom reseller account).
View 2 Replies
View Related
Oct 1, 2007
i decide to get an vps ...and i saw two good company ( powervps and modvps )
i saw modvps is low prise than powervps ...
but i ask about support for them and give me a degree for hole service?
View 6 Replies
View Related
Jul 4, 2008
Why do not ModVPS active extra disk space?
All companies for VPS active this option.
I note in all vps companies allow to add extra space to vps, The only company that does not allow this ModVPS!
Benefits of reseller service with me does not cover VPS-Two.
How I need 1 or 2G upgrade to next plan?
View 8 Replies
View Related
Jul 20, 2008
I have a VPS with ResellerZoom (modVPS) and on 18th after opening a ticket I was told they need to recompile apache and from there on all of my domains are showing a apache page or internal server error.
For the last 2 days when ever I open a ticket they say, they are recompiling apache.
Today I was told that they need to recompile apache AGAIN by another tech. its going to be 3 days now and still they are recompiling apache and my sites are down.
Does it really take 2-3 days to fix a issue like this? or could they be lacking in support? Any advice, so I can tell their techs to speed up the process?
About 500-1000 sites of mine where down for about 1-2 days few months back now this and they are killing business
View 14 Replies
View Related
Mar 19, 2007
For those who are using ModVPS. How's ModVPS' Support? What's their turn around time for their respond? Do they resolve the problem effeciently?
We currently have a VPS with PowerVPS and their support is amazing. I cannot complain they are excellent. Now we are planning to get another VPS but we might not get it from PowerVPS as much as we love to get it from them. Because at the same price we can get 3 times the specs from ModVPS. I just want to know if ModVPS' support is as amazing as PowerVPS.
View 14 Replies
View Related
May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
View 5 Replies
View Related
Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
View 10 Replies
View Related
Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
View 13 Replies
View Related
Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
View 14 Replies
View Related
Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
View 14 Replies
View Related
May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
View 11 Replies
View Related
Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
View 10 Replies
View Related
May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
View 14 Replies
View Related
Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
View 11 Replies
View Related
Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
View 9 Replies
View Related
May 15, 2009
havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?
View 14 Replies
View Related
Oct 30, 2009
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
I have two domains hosted with them...
View 13 Replies
View Related
Dec 1, 2008
Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.
Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.
I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.
I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:
1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff
2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket
Andy has been a great person and I truly thank you for everything you've done on my VPS for me.
The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.
I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.
So to sum it up:
Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)
Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)
Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)
Uptime = 10/10 (So far so good!)
Overall Experience = 9/10
If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.
Note to mods: I have submitted my IP and info through the ticket system.
View 13 Replies
View Related
Oct 13, 2007
Name: The NY Noc
Thread: [url]
Website: [url]
Package offered to WHT:
Unmanaged
128MB RAM
10GB Space
300GB Transfer
HyperVM / LxAdmin
Root Access
2 IP Addresses
$9.95/mo US
10mbit/s (true)
I have been a customer of this provider for almost two months now. They have provided great support (especially concerning their response time). Uptime has been 99%+ as advertised - very reliable.
The package they offer above is one of the cheaptest I have found on these forums or on the net. Most others offer similar packages but only provide 1 IP and 150GB/mo transfer. If this company continues with well managed servers and customer support, I believe they will be well worth the investment a customer makes.
View 1 Replies
View Related
