Anyone knows if crucial.com.au is really Crucial Paradigm? I placed an order on this website for a VPS for a customer of mine on 19th, paid the invoice on the same day using PayPal, but my order was never setup. 2 days ago I submitted a Support ticket but they still don't answer it. It's now over 1 week since I ordered. Just a warning to anyone considering this company.
View 12 RepliesCrucial Hosting portrays their business to very customer service oriented.
I found their service to be horrible. They take forever to respond to a ticket. Then they respond by asking you to open another ticket.
Their on-line help is week and their tech support people are just rude and un-helpful. After all that when you try to cancel they just basically force you to have to dispute the charges.
Anyone knows about this company? I have taken hosting from them yesterday everything was fine. When i woke up today the server was unreachable. Then i waited for 6hours waiting to upload my 1000$ project custom script made for my site. Its unconnectable still.
Then i got a funny email from prolimehost ceo(kid)
'Hello
Hope you are fine there
we apologize for our site down issue
as you have heard that there is terrorist attack in India
and we are also affected by it,that is the reason why our site is down and all our service are too down
we will be back in next 48 houre
we hope that you will cooperate with us In This bad time
Regards
Rounak jain
Ceo-prolimehost.com"
WTH terrorists taking down servers? (He himself looks a terrorist to me)
He tries to act like a ceo in real he looks like a jerk scamming peoples money on the net. I lost my precious 2 days due to this jerk.
From his name he looks like an Indian illiterate scammed my 3$ eventhough its less amount i was about to pay him 1 year hosting. Beware of this scammer never go for such lame hosts. Thank god i dint have any data loss.
They say they have 24/7 people staffed, where were those kiddies during the server down?, I'd just say STAY AWAY from these kids.
although, if you'd like to loose your data you may happily order your account from them. Good Luck
I have reported them to various anti-fraud companies and i hope they wont come back.
1. In my dedicated server installed hdd 120 GB(Ordered 320 Gb)
2. YUM - is not working in my server
3. Underestimated the speed to 10 kb / s
SCREEN: [url]
4. They accused us that we are using p2p, although we did not do
5. Refused to return the money.
Let them crush those $ 130.
This hoster only problem, always something does not work, then you are accused of violating the terms of use
Seems blacklotus.net, blccgold.com and whole the IRC company it's a really BLACK business! BlackLotus.net is "legally" providing hosting for HYIP SCAMS (en.wikipedia.org/wiki/HYIP)
Clear Proof:
Domain: Libertyreservebank.com
Ip address: 208.64.126.97
Whois record of 208.64.126.97:
OrgName: Black Lotus Communications
OrgID: BLC-92
Address: 3419 Virginia Beach Blvd. #D5
City: Virginia Beach
StateProv: VA
PostalCode: 23452
Country: US
NetRange: 208.64.120.0 - 208.64.127.255
CIDR: 208.64.120.0/21
OriginAS: AS32421
NetName: BLACK-LOTUS-COMMUNICATIONS
NetHandle: NET-208-64-120-0-1
Parent: NET-208-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.BLACKLOTUS.NET
NameServer: NS2.BLACKLOTUS.NET
Comment:
RegDate: 2005-12-22
Updated: 2008-02-06
Unfortunately they don't answer abuse reports.
Moreover, if you'll contact them about hosting for ChildPorn,HYIP or similar BLACK content they'll redirects you to sister site blccgold.com for the BLACK hosting services, just ask them.
Has anyone else had a real issue with Crucial Paradim and some of their business practices? We started a VPS there for a project that was time sensitive, we had issues from the start with not only the control panel but support as well. You send a support issue in, it get's picked up by someone and then pitched off to someone else to resolve.
Needless to say the original issue that should have been resolved by the first tech ended up getting touched by 4 techs and took several hours to fix. We ended up going with Linode.com which has worked from signup without any issues at all and yet Crucial Paradim refuses to cancel the account or offer a refund above 30% of the month we paid for, even though all of the issues were due to their CP software and support, and we used their service for 4hrs at the most....out of a whole month!
servage is sure a compagny of scammers for me, beside all horrible stories of them with theirs clients, the new one is that:
yesterday they suspend my account with all my domains with them, WHY, because i dont want to pay 14.95$ te renew the free domain name that they has offered for FREE when i have signed with them.
so my concern, why suspend all domains for force me to renew a domain name that supposed FREE for 15$, why not suspend only this specifique domain, or simply let them deleted.
Moxie hosting, is to be know to scammers, Liers, and theifs, He had me saying that jin a yearly contract, that it would be the best deal, for me, and that he has 0 down time, and that hew connect with Peir 1, Hydro an so on.... but I havefound out that he's only with cogent. when I approch Sean Corbin, he stated to me that it wasn't noe of my business, and that he's not in fault, in saying anything like this. it was so many down time, and again, i approch nim about it, he stated that it wasn't his fault and that i would not have any refund for my down time. in 1 week i was down at least 18hrs wow thats lots.. all this was done in the first month I was Moxie Hosting, So i decided to cancell services with them, he stated to me that I was in a year contract, and that it was to bad, for me to deal with it. So i stop payment, and untill this matter was closed or resolves. *** soon I stop payment on my account, Sean Corbin, threating me to up or he would take me down, and keep my servers... my IT personal was able to down load all my information, off my servers, in case that I don't get it returned! and I deciede to wipe eveything out casue I didn't want him to snoop in my server! every time he had a chance he was stating that it was in my contract to give him my admin password, so we did but we monitored it and found acces to server 5 times in 3 days, after he stated that he was going to shut me down, and day before, we wipe all my info off the server cause I knew that he wouldn't give it back.
Sean Corbin, should not be trusted, and hes's theif
here are more link to about Moxies Hosting
so beware of moxie Hosting not to be trusted!
I too am having an awful time with Crucial (crucialwebhost.com). I've been with them for three months and each month there has been a server issues that cause my sites to not function. They use Softlayer so you would think it would be better.
When I report problems I feel as though I am being stalled. Some of their people are really good but others just don't want to be there (you can tell) it's a flip of the coin.
Right now my sites have been down for days.
I have build one site on Crucial Paradigm web hosting at one year ago.Now,I will say,Crucial Paradigm web hosting is very perfect,this include two section,service and hosting.
Crucial Paradigm service is Professional and Efficient.When I encounter difficulties at anytime,I only need to submit one Support Tickets，this problem will resolve timely.Perfect Customer Service is very important for user,Crucial Paradigm works fine at everytime.
Crucial Paradigm hosting is stability and high-performance.Every PHP or CGI script will be running well.And,Crucial Paradigm allow SSH access and offer static IP for web hosting.I have recieved the notice when server will updated at eachtimes.I don't found Crucial Paradigm hosting is break without notice.
Overall Crucial Paradigm is one relied and high-performance hosting company.
Crucial Paradigm – First 3 week review
Before going to CP I contacted the owner on here on WHT and asked him some pre sale questions. He was very helpful and informative and he didn’t care how many questions I had.
After signing up with the hosting my account was created instantly and I was ready to go. Then I downloaded the free WHMCS that I got from CP and my hosting was already up and ready to sell. Since signing up with CP I have already sold so much hosting just by marketing their features on my website.
The support team is very fast and informative. The first time I sent in a ticket I expected to wait until a couple of hours later or even a day, I had a reply in under 30 minutes. My issues have always been resolved within a hours even if they happen at 3 a.m. Support is one of the main things I look for in a hosting provider and this company surely provides that.
The servers are amazing, they are configured with many different features and add-ons.
Part of picking my reseller I wanted to make sure I found a host with at least fantastico and other basic cpanel things but CP had the latest MySQL and PHP which is great. It also comes with Ruby on Rails which a lot of customers enjoy having. This has really been one of my key marketing tools.
Like most people think that the most important thing about finding a host is finding one that will not have data loss. Their servers are RAID protected on 7 different discs, this is very re-assuring. I also like the instant back ups they offer which makes it easy to maintain your own back ups.
In all I have to say this is the best host I have ever used I hope to be a long time client. I would just like to thank CP and their support team for such a great experience so far, and especially for migrating all of my 131 accounts manually.
First off, thanks to all you folks at Web Hosting Talk forums for helping a newbie like me in taking the fist step towards an online presence. The inputs of members on WHT have been not only helpful but also educating and informative.
Would like to specially thank Jedito and Aussie Bob for their time and assistance as well.
I have now decided to go for Shared Hosting with Crucial Paradigm.
Ijan who goes by the nickname CrucialP has been very kind and has given a huge discount for the first year, considering this is for a uni project. He has patiently replied to all my queries that I have been bombarding him with. Ranging from the real silly ones, right to the technical queries that deal with the uni project.
Most of the questions were, more because I am new to this and apprehensive in taking the next step, which is, choosing the “right” host.
What was surprising, besides the huge discount that brought a big smile on my face, was that once I registered on the Crucial Paradigm website (which was last evening at 5:30pm), they already set up my account and sent me details/password/access etc. before I even made the payment.
Since I already had a domain name registered with Answerable, I made the Name Server changes this morning. I instantly got my splash page up and running.
I thought this would take anywhere between 24 – 48 hours so was surprised to see it happen instantly.
So far, it’s been great dealing with Crucial Paradigm. Thanks Ijan/CrucialP.
I hope to keep posting here in between uni assignments and tinkering with websites to see how this goes further.
We are building a new shopping cart for our ecommerce site and plan to use magento. As I understand it magneto is and incredible cart but also a resource hog that doesn’t work well with $10-20 a month shared hosting.
We have narrowed it down to two options.
The $100 a month plan from crucial. Which is still shared but it is limited. I think they split the server below into ten virtual servers and each virtual server has 5 users. I like them because they seem to be interested in optimizing the server environment for use with magento .
[url]Quad Core Intel Xeon Harpertown 3.0 GHz
16 GB fully buffered DDR-2 RAM
Fully redundant RAID-10 disk array
1000 Mbps network port uplink switch
The other option is a fully dedicated server from the planet. . The people building our site recommend this option because it is dedicated.
They have a dedicated sever with the specs below for $147 with the promo code DX
[url]
Package name- Dual Xeon 2.8 - IDE
Harddrive-2 x 80 GB IDE/SATA HDD
RAM-2 GB
Bandwith-2500 GB
5 IPs
Something happened to me lately that forced me to think about this (please note, I am not a host): I noticed an unauthorized charge to my credit card by a shady online company that I probably should have never done business with in the first place.
I did a whois, and got their host information, IP, etc. And I was wondering what the procedure normally is for informing hosting companies about fraudulent clients.
Furthermore, what steps do hosts take to insure that frauds do not scam others as well. If I submit enough evidence to them, can they take any action?
Uptime/A+
Functionality/A-
Speed/A+
Support/B
Support Response Time/A+
Support response time is in minutes. Just like Support everywhere, reading ticket histories gets overlooked, so you often have to repeat entries. Keep entries short to aid reading comprehension. Even at "B," Support is the best I've encountered in seven years and about a dozen hosts.
Gopikrishnan in Support is superb - actually agrees with my tickets, and when the problem can't be corrected, satisfies me with a valid technical reason and suggests a workaround.
After upgrades to cPanel, Horde is initially problematic - you have to reset an option or two and sending email may not work at first.
yesterday andhrahost.com hacked our WHMCS and sent emails to many of our customer
here is the screen shoot ,
[url]
[url]
he also deleted all admin logs but luckily.i took this screen shoot
Around 2 month back also this happen with us and we even informed OC3 about it but that time also. Mr Alex Ferrari From OC3 networks replied to me and didn't took any action on it.we daily get spam from oc3 networks ip.
regularly they were trying to hack our whmcs and yesterday they did it
i have even sent email to OC3 network and this time also ne reply from them and the hacker,spammer server is still up and selling warez hosting , illigal hosting openly.
Kindly guide me how to proceed to take actions against OC3 netwokrs and against that hostig company who is doing this regurarely.
I am writting this becasue i am tired of playing games with this company called E-Dentify Internet, aka EASYRACKS.NL and they are refusing to issue me a full refund
I paid for 3 servers appox 1 month ago
Intel Pentium 4 3,2Ghz/1GB DDRRAM/160GB 7200RPM HDD
Intel Pentium 4 3,2Ghz/2GB DDRRAM/160GB 7200RPM HDD
Intel Core2Duo E6750 2,67Ghz/4GB DDR2RAM/320GB 7200RPM HDD
After i paid i sent an email straight to them to confirm my payment and email me back and tell me the eta on the server setup. I waited around 4 days, i sent them another email stating if i didnt hear anything back i might have to open a dispute with paypal. I finally got a reply, this is what it said
'Money recieved, you can see in your paypal.
Core2Duo and 1 P4 machine will be done tomorrow."
Waited the next day, still nothing, so i sent another email,
Finally after 8 days of waiting i got 1 server, but guess what? its the wrong server. I got Core2Duo 6600, 2.40GHz/ 3.5gig ram when i paid for Core2Duo E6750 2,67Ghz/4GB. Now if i walked into a store and paid for something i expect exactly what was advertised and stated
I emailed these guys back to ask why this has happened, and no reply what so ever so i figured id call. I called this guy named "Paul", i talked to him for about 10 minutes explaining what i got and i did not get what i paid for and these were his exact words " thats ******** ". Now i dont run a company but i do know that their should be some respect between the buyer and seller. I then told him, i have been waiting around 2 weeks for a server and i just want a refund.
He said that a refund cannot be made as we already delivered the servers. I told him i received a server which was not what i paid for, and i still have not received the other 2 servers. He then said ok we will give you a refund but we have to minus out the price for the server info we sent you. I stated my claim professionally and asked that they refund me via paypal and issue me a full refund of 266 EURO and he stated that cannot be done and the refund amount would be less then 266 EURO. After 10 minutes of telling him he said ok but still was hesitant to talk about the refund.
After i hung up i emailed them, and i got a response saying forward me your bank details. I asked why? he said thats the only way they refund. I really do not understand why they would want to do it via bank as i live in another country. Anyway i sent him my bank details
It has now been over 17 days since he confirmed that my refund would be sent
I have now filed a dispute with paypal and i explained everything in my claim, Paul did reply as i am guessing they dont like disputes and this is what he said
" Hello,Servers we're delivered but rejected by the customer. All in
agreement with out TOC.Refund will not be issued."
Is this guy some kind of joke? I did not reject the servers, if he had delivered what was paid for, i would have happily waited
Where is my refund Paul? This is absolutely shocking the way i have been treated and your lies are extremely bad
I did not pay 266EURO to you for nothing. I do not want your services anymore and i highly recommend everyone stay away from this company. They will take your money and not respond to your emails. I have to send 5 emails just to get their attention to respond to me
again i repeat do not deal with www.easyracks.nl or E-Dentify, complete scammers and liars.
Im glad they have the dispute system in paypal, i am guessing i will get my money back after nearly 1.5 months of waiting around.
If you guys dont beleive me just do a search here for easyracks.nl their is a post about paul scamming another dude on this forum. These guys need to be stopped. I can also get my server admin to confirm all