Anyone Else Having Issues With Crucial Paradigm
Sep 19, 2008
Has anyone else had a real issue with Crucial Paradim and some of their business practices? We started a VPS there for a project that was time sensitive, we had issues from the start with not only the control panel but support as well. You send a support issue in, it get's picked up by someone and then pitched off to someone else to resolve.
Needless to say the original issue that should have been resolved by the first tech ended up getting touched by 4 techs and took several hours to fix. We ended up going with Linode.com which has worked from signup without any issues at all and yet Crucial Paradim refuses to cancel the account or offer a refund above 30% of the month we paid for, even though all of the issues were due to their CP software and support, and we used their service for 4hrs at the most....out of a whole month!
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Feb 23, 2009
I have build one site on Crucial Paradigm web hosting at one year ago.Now,I will say,Crucial Paradigm web hosting is very perfect,this include two section,service and hosting.
Crucial Paradigm service is Professional and Efficient.When I encounter difficulties at anytime,I only need to submit one Support Tickets，this problem will resolve timely.Perfect Customer Service is very important for user,Crucial Paradigm works fine at everytime.
Crucial Paradigm hosting is stability and high-performance.Every PHP or CGI script will be running well.And,Crucial Paradigm allow SSH access and offer static IP for web hosting.I have recieved the notice when server will updated at eachtimes.I don't found Crucial Paradigm hosting is break without notice.
Overall Crucial Paradigm is one relied and high-performance hosting company.
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Jul 10, 2008
Crucial Paradigm – First 3 week review
Before going to CP I contacted the owner on here on WHT and asked him some pre sale questions. He was very helpful and informative and he didn’t care how many questions I had.
After signing up with the hosting my account was created instantly and I was ready to go. Then I downloaded the free WHMCS that I got from CP and my hosting was already up and ready to sell. Since signing up with CP I have already sold so much hosting just by marketing their features on my website.
The support team is very fast and informative. The first time I sent in a ticket I expected to wait until a couple of hours later or even a day, I had a reply in under 30 minutes. My issues have always been resolved within a hours even if they happen at 3 a.m. Support is one of the main things I look for in a hosting provider and this company surely provides that.
The servers are amazing, they are configured with many different features and add-ons.
Part of picking my reseller I wanted to make sure I found a host with at least fantastico and other basic cpanel things but CP had the latest MySQL and PHP which is great. It also comes with Ruby on Rails which a lot of customers enjoy having. This has really been one of my key marketing tools.
Like most people think that the most important thing about finding a host is finding one that will not have data loss. Their servers are RAID protected on 7 different discs, this is very re-assuring. I also like the instant back ups they offer which makes it easy to maintain your own back ups.
In all I have to say this is the best host I have ever used I hope to be a long time client. I would just like to thank CP and their support team for such a great experience so far, and especially for migrating all of my 131 accounts manually.
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Mar 4, 2008
First off, thanks to all you folks at Web Hosting Talk forums for helping a newbie like me in taking the fist step towards an online presence. The inputs of members on WHT have been not only helpful but also educating and informative.
Would like to specially thank Jedito and Aussie Bob for their time and assistance as well.
I have now decided to go for Shared Hosting with Crucial Paradigm.
Ijan who goes by the nickname CrucialP has been very kind and has given a huge discount for the first year, considering this is for a uni project. He has patiently replied to all my queries that I have been bombarding him with. Ranging from the real silly ones, right to the technical queries that deal with the uni project.
Most of the questions were, more because I am new to this and apprehensive in taking the next step, which is, choosing the “right” host.
What was surprising, besides the huge discount that brought a big smile on my face, was that once I registered on the Crucial Paradigm website (which was last evening at 5:30pm), they already set up my account and sent me details/password/access etc. before I even made the payment.
Since I already had a domain name registered with Answerable, I made the Name Server changes this morning. I instantly got my splash page up and running.
I thought this would take anywhere between 24 – 48 hours so was surprised to see it happen instantly.
So far, it’s been great dealing with Crucial Paradigm. Thanks Ijan/CrucialP.
I hope to keep posting here in between uni assignments and tinkering with websites to see how this goes further.
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Oct 1, 2008
Uptime/A+
Functionality/A-
Speed/A+
Support/B
Support Response Time/A+
Support response time is in minutes. Just like Support everywhere, reading ticket histories gets overlooked, so you often have to repeat entries. Keep entries short to aid reading comprehension. Even at "B," Support is the best I've encountered in seven years and about a dozen hosts.
Gopikrishnan in Support is superb - actually agrees with my tickets, and when the problem can't be corrected, satisfies me with a valid technical reason and suggests a workaround.
After upgrades to cPanel, Horde is initially problematic - you have to reset an option or two and sending email may not work at first.
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Feb 27, 2009
Anyone knows if crucial.com.au is really Crucial Paradigm? I placed an order on this website for a VPS for a customer of mine on 19th, paid the invoice on the same day using PayPal, but my order was never setup. 2 days ago I submitted a Support ticket but they still don't answer it. It's now over 1 week since I ordered. Just a warning to anyone considering this company.
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May 22, 2009
Crucial Hosting portrays their business to very customer service oriented.
I found their service to be horrible. They take forever to respond to a ticket. Then they respond by asking you to open another ticket.
Their on-line help is week and their tech support people are just rude and un-helpful. After all that when you try to cancel they just basically force you to have to dispute the charges.
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Jul 8, 2009
I too am having an awful time with Crucial (crucialwebhost.com). I've been with them for three months and each month there has been a server issues that cause my sites to not function. They use Softlayer so you would think it would be better.
When I report problems I feel as though I am being stalled. Some of their people are really good but others just don't want to be there (you can tell) it's a flip of the coin.
Right now my sites have been down for days.
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Jul 17, 2008
We are building a new shopping cart for our ecommerce site and plan to use magento. As I understand it magneto is and incredible cart but also a resource hog that doesn’t work well with $10-20 a month shared hosting.
We have narrowed it down to two options.
The $100 a month plan from crucial. Which is still shared but it is limited. I think they split the server below into ten virtual servers and each virtual server has 5 users. I like them because they seem to be interested in optimizing the server environment for use with magento .
[url]Quad Core Intel Xeon Harpertown 3.0 GHz
16 GB fully buffered DDR-2 RAM
Fully redundant RAID-10 disk array
1000 Mbps network port uplink switch
The other option is a fully dedicated server from the planet. . The people building our site recommend this option because it is dedicated.
They have a dedicated sever with the specs below for $147 with the promo code DX
[url]
Package name- Dual Xeon 2.8 - IDE
Harddrive-2 x 80 GB IDE/SATA HDD
RAM-2 GB
Bandwith-2500 GB
5 IPs
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