How To Explain To Your Hosting Provider The ABC Of Fighting Spam

Jun 22, 2007

incompetent monkey that works as the "security" expert of my current dedicated server provider. He got a report from SpamCop regarding an email that was sent as if it was from an address of my domain, i.e the header looks like this:

From: <made-up-firstname-and-lastname>@www.mydomain.com [this alone looks fake]
The rest of the header are addresses of various servers in Argentina and Germany that the mail bounced off, while my server is in America.

I'm trying to explain to this baboon that you can set the From field to be pretty much anything, but he still reckons that because when he visits the domain in the From field, it is my website and I should be responsible for the spam.

Is there any tip you guys have for dealing with people like this, at least to buy me enough time to organise a replacement server in case of an emergency cutover?

Sorry I'm pretty annoyed at having to deal with this after getting home from a great Friday night out. They're giving me 12h to resolve this BS.

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(**Lack of these important features is why we're switching providers.)

Prospective providers should be clear that this server is for our completely legal, US-based businesses that represent high-profile individuals engaged in legal business activities themselves. We will host several websites and blogs that are business-oriented and targeted to them, C-suite decision-makers who contract for our services and their audiences.

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