Tersum - They Are Not Replying

Jul 26, 2008

I took VPS hosting with tersum, and everything was fine until last month, when I emailed support and I did not get any reply to several support tickets. I then messaged via this forum, and got a reply that they will add my email to an email whitelist, and the person who I signed up with Aldo had left the company.

However now my sites are not working and I have sent more support ticket requests of which none have been replied to, and also I have PM via this forum but not received any replies.

Currently all my sites on the VPS server are down, I can not access the control panel, or VPS panel even via their own website as the pages do not exist.

What can I do?

Also I am paying via credit card, is there any way to cancel the payments?

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Anybody Tried Tersum

May 13, 2008

tersum dot com - this seems to be a good idea and at a decent price. Couldn't post links yet, hence the blank spaces

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Sep 6, 2008

my server with ecatel is down and them not reply me from 5 hours I sent the ticket, someone know why? Them are very bad in reply time to ticket but this time is MUCH.

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Jul 2, 2009

I've just got to rant for a minute. Over the past week I've e-mailed around 15 datacenters asking for quotes. Out of those 15 datacenters, I've received 6 answers.

Granted, these aren't huge datacenters like The Planet and Gigenet that I'm contacting here, but come on... I'm not going to name names, but seriously, if you smaller datacenters want any business you might want to start replying to sales e-mails. This is just getting annoying. Why would anyone waste their time with you if you can't even answer an e-mail or phone call or PM?

All of my e-mails went out to datacenters that have posted in the offers section of WHT in the past 30 days.

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Jul 30, 2008

I purchased some services from hostfresh.com but after waiting 3 days for my hosting to be set up (just basic web host space) i decided to switch to wrzhost.com where i was ready to go within 10 min of buying the services. I sent a support ticked to hostfresh(before i asked for the refund) and a lady told me to contact sales , when i told her i was getting no reply she again told me to contact sales so i bought else where. I emailed sales and billing 2 times each and sent 2 support tickets to them over a week and a half but have gotten no reply at all and when i sent a ticket to the lady that was actually replying , she now wont reply to my tickets also.

Anyone else have a problem with them and how did you get your refund?

Paypal was used to pay

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Apr 25, 2008

I recently, 3 days ago, paid for a advanced package for 3 months ($47.85 USD)

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Yet, I havenīt received any sort of response ever since.

Sent two emails regarding the situation in their billing system, and three more in their support service aswell.

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So it's monday and I send a support ticket to burstnet, now I realised it was a different time there, so I waited 7 hours and nothing, so I replied to my support ticket again, in case somehow they'd missed it, nothing.

It's now been nearly 30 hours since I submitted my second support ticket and nothing, I understand that orders may take sometime to process, but I was told it would "Most likely" be monday when my order is processed, so I didn't expect them to have processed the order, but it's now Tuesday afternoon and nothing.

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Is this something I should get to terms with, IE is it normal burst.net behaviour to wait days before replying? The last 2 support tickets I put in with the technical department regarding my server were answered within minutes, this however has now been over 30 hours.

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