Honest Rackspace Review (11 Months)

Feb 20, 2008

It was 11 months ago to this day that I first signed up with Rackspace. I can honestly say that while the fee's, some of you may claim to be high (and well, I guess they are more than the average) the service and professionalism provided by Rackspace is unparalleled.

In the 11 months of hosting my server inside Rackspace, I have had my primary hard drive blow out. Now when this happened, the raid configuration switched over to the second / mirror hard drive, meaning absolutely no downtime during this event. It was suggested to me, by Rackspace, to use a raid configuration just in case something like this should occur. Well am I glad I listened! They had the primary raid device (hot swappable, again their suggestion) replaced within an hour – all of this without a second of downtime and without any need (although I did since I am pedantic) to call them – they were on it!

The only other time I experienced any service / availability related problems was when they had some sort of electrical fault and the two backup generators failed to start. This was completely out of the blue and obviously someone messed up big time. The server was down for a good 8 hours or so, and the CEO of Rackspace apologized so many times, I actually felt sorry for him and the entire team... They also credited my account for any downtime, as per the agreement we have together.

Team M8 (the support team assigned to me) and my account manager, Ginger Lee, deserve a big thumbs up! They always make me feel welcome when I call, have always been professional and most importantly, interested to hear what I have to say (and act on it accordingly).

About the only disappointment I have faced with throughout this ordeal, is that I was under the impression that because I have “Platinum” monitoring and support, which as I understand it, unless things have changed, is the best support – that if I needed something installed, that was all a-ok. Initially, it was... and the team always worked with me to install any service a growing business needs.

At some point, not long ago, however, I asked to have a certain PHP module installed to allow compilation / uploading of video files and I was actually charged an hourly fee for this. Normally I would appreciate the time in doing this, and understand a fee... however given they set a precedence and expectation with me from previous encounters and given my understanding there of the “Platinum” support offered, I was somewhat shocked... I did pay the fee for these things to be installed without mentioning this... but am still dumbfounded, I guess, as to why I had to pay (given I pay on an on-going basis for the Platinum support, which ain't exactly cheap).

I have only ever once spoke with someone (a receptionist / level one representative) and received pathetic attitude – this was during the power issues as mentioned above, and as of such have affected the break-down below.

Here is a break-down of the service / support. In fairness to my team, I have graded the teams efforts and Rackspace's as a whole, separately. In my opinion, the team that works with me, including my account manager, deserve recognition. So thank you, guys and girls, for doing a wonderful job.

TEAM:

Willingness: 10/10
Professionalism: 10/10
Duty of Care: 10/10
Expertise: 10/10
Reaction Time: 10/10

RACKSPACE:

Willingness: 10/10
Professionalism: 9/10
Duty of Care: 9/10
Expertise: 10/10
Reaction Time: 10/10
Uptime: 9/10

View 14 Replies


ADVERTISEMENT

Honest Review Sites

Jan 23, 2009

I want to know if there are any known honest review sites which contains real feedback from users and unbiased reviews?

Besides WHT and WHREVIEWS.COM.

View 14 Replies View Related

Tmzhosting Rocks! An Honest Review

Nov 14, 2008

Ive been hosted with Tmzhosting from the past 5 months and it has been the best hosting experience I have ever had with any host! Words that perfectly describe Tmzhosting:

Fast,Reliable and Rock Solid! They won't vanish over night with your website.. They are simply the best hosting I have come across so far Ive used - Hostgator, HostMonster, BlueHost and several other highly repped web hosts but my experience with Tmzhosting has been the best and the smoothest!

I bought Tmzhosting in a promo which they had about 5 months back and I'm still hosted with that promo.. Never thought about changing my host or complaining about slow speeds!

They never gave me a chance to complain. Cpanel 11(Latest), Fantastisco Delux, Site Builder, Free/Instant Setup, AwStats, Unlimited SQL/Domains come along for the most affordable prices ever! No Slow Speeds! Special proxy server for proxy clients! What else? A 30 day money back guarantee(I bet you won’t need this!) and Monthly Payments Facility! What else do you need?

You can try Hostgator, Hostmonster, BlueHost, DreamHost, Servage etc but when your tired finding a host and you give up, switch over to TmzHosting… Or Switch over to TmzHosting tomorrow and save your Money and Time!

My overall rating would be a 10/10!

Some screenshots which I took when my blog got sudden visitors:
[url]
[url]

Even after this, Tmzhosting dint go down and accepted my site since this was a temporary Stumble effect!

Tmzhosting - The Best Web Hosting!

View 14 Replies View Related

KnownHost.com - Honest Review And Experience

Mar 18, 2008

I recently transferred to Knownhost after my previous host ask me to leave their server because my websites eats 35% of their system, not the bandwidth and not the diskspace but the CPU. I have several clients running SMF forums with less than a hundred users at the same time.

After days of searching through the pages of WHT and through the suggestions of other members for me to get a VPS, I signed up with Knownhost.com. That is after asking them a lot of question regarding VPS and their packages, AUP and TOS. Pre-sale is fast, chat support answered all my questions with precise information and the same goes with their sales when I emailed them.

Since I don't know anything about VPS, I asked a lot of question ranging from stupid to more stupid question. Should I delete incremental backup or full backup ? what is Apache backup ? Can I delete Apache archive ? Can my client run mod-rewrite ? What is wrong with their .htaccess ? What DNS entry should I change for wildcard? What should I do to fix system resource problem as it reached 35.92% ? As you will see, all this questions and the other questions that I throwed to them were answered in a very professional and precise manner. I must admit that I am really impressed on how they handled my problems and how they explain everything that I need to know. This may seem small issues to others, but for a newbie on VPS like me it is a great help. They are not just simply efficient, but also very effective in delivering the solution. All the help that I need was given to me to run the VPS from scratch, me having no knowledge about it. Honestly, at first I thought they were trained to be polite, but it seems the support are really polite in nature. Not like other support I encountered from other host that were trained to be polite yet their evil nature goes out when you asked something unusual and off their manual and they can't solve it. It's been more than a week now, but everything is running smoothly. I may have had a few downtime but loss is immaterial for everything is being resolved in reasonable time. Reasonable in a way that minor problem are resolved instantly while major problems are carefully evaluated to give not just work around but rather a solution to the cause of the problem. I experienced this when they fixed the problem of my PHP configuration that conflicts with the memory requirement of SMF and also regarding the wildcard DNS that my client need.

I can't tell how long Knownhost.com support will be like this, but as long as I got the same quality of service from them, then I will stay.

I saw more than 35% usage from virtouzzo panel and it is indeed a spike.

In the event that the quality of support change, I'll look for this thread and post it here.

View 14 Replies View Related

Manadospace Review---bad Service, Not A Honest Host

Jan 21, 2009

I order a plan at Manadospace.com in 12.1.2008, they have 12 Day Money Back Guarantee,but when i ask for Money Back,they rufused!

In 12.18.2008,they mail me that I had been to move on new server with new quota for value hosting plan! But they deleted all my files without any back up.

In 1.4.2009,they close my account without any note or mail.I contact them and they tell me that because my main domain doesn't use they host,and it violate their TOS ,so they close my accout and delete my all files.But I can't find any words like "main domain can't use another host" at [url]termofservice.html in 1.5.2009.

now they modify point 11 of there tos,but I have a copy of there tos in 1.5.2009.

my site :[url

View 14 Replies View Related

LiquidWeb Hosting GIVE Honest Review

Nov 27, 2008

What you guys think about liquidweb hosting?

how fast the speed is? i have doubt because when i visit their main page are slow but i read some feedback its good

View 12 Replies View Related

GoDaddy Windows Shared Hosting, An Honest Review

Jun 12, 2008

After trying out GoDaddy shared web hosting for 2 months now, I am confident to give you a good review.

Purpose
I got Web Hosting from GoDaddy in order to get ASP.NET. I looked at other hosts but they are just more expensive. So I decided to go with GoDaddy since they provide quite a lot of storage space, bandwidth and of course ASP, ASP.NET 1, and 2, IIS 7 and quite cheap as well. Since HostGator didn't have that option, I didn't have any other choice.

Server Speed & Uptime
I monitor my website using SiteUptime, and there have been 0 downtimes in two months. Not sure how closely SiteUptime monitors a website, but that's what the stats read.

Server speed is very good. For example file upload/download speed is good and doesn't lag.

Scripting Support
Since I chose Windows Hosting, it comes with ASP.NET support, and the ability to create Virtual Directories via the mini web based IIS Manager.

I was actually surprised to see this but they also have PHP 5 . On their windows web hosting package they don't advertise PHP, but after testing a simple file I was just surprised and happy .

Data Base
They give you MS SQL Databases, Access and MySQL. What I really like in their database management area is, it gives you examples of different connectionstrings for your database.

Support
It usually takes 2-3 hours to process each ticket. The support representatives are kind and really helpful.

In a nutshell, GoDaddy really surprised me with their web hosting features, support and just wow .

View 8 Replies View Related

Review: Rackspace 5/10

Apr 30, 2008

I've been with Rackspace for about a year and a half, thought I'd share my experience. It was.... so-so.

Quick summary:
They try hard, but their techs don't seem to know what they're doing. I give them an "A" for effort and a "D+" for results.

Sales

The Rackspace sales process is tricky. They will quote a very high price for a very long contract, but it is negotiable. I got quotes from 3 places: Rackspace, InetU, and Datapipe. They were originally all about the same, but Rackspace negotiated down 30+%. I did agree to a 2-year contract, because I had heard lots of good things about Rackspace and didn't anticipate any problems, but in hindsight that was not a good idea. Ask yourself why they need you to sign such a long-term agreement... why are they so worried you'll want to leave, after all? In the future I'll avoid contracts longer than 12 months.

Hardware

Top-notch. I never had a problem. Not much else to say here.

Features / control panel

Rackspace has its own account management portal for things like billing, bandwidth graphs, support tickets, DNS, etc. It is quite good, intuitive and easy to use. One nice feature is the ability to manage multiple users on your account and give them different permissions.

One thing that could use some major improvement is the server monitoring system. "Rackwatch" as it's called is very limited. Most monitoring systems even at discount hosts have more advanced features. Rackwatch did not always catch website outages for us (even extended downtime), so I had to use an outside monitoring service. Also, Rackwatch gets turned off during scheduled and emergency maintenance, so if you want to know your real uptime, eg for SLA credits, you'll need outside monitoring.

Uptime/Network

Decent. The bandwidth is high quality. The only major problem we had with the network was last fall, when their entire datacenter went down several times over a few days due to a car accident outside. I won't rehash the details here since it was all over the Internet at the time. They did issue a credit for a small portion of the monthly fee that month. I think they had another major outage this winter, but it didn't affect our server.

Support

Rackspace has built their reputation on "fanatical support." They do try very hard, much harder than other hosts I have used, but I was not impressed by the level of technical knowledge. I had some problems in the beginning because they told me some wrong things about how their database backup software worked, which caused some crashes. Later, a technician logged into our server to install new managed backup software (without scheduling a maintenance window beforehand or notifying us), and managed to kill the ethernet and bring the whole system down. Rackwatch conveniently "missed" the outage but it showed up on our other monitoring service and we tracked down the cause in the server logs. I brought this up in a support ticket but it was ignored.

The good thing about Rackspace is that you can get them on the phone anytime, and they will respond quickly to support tickets -- Not necessarily with the right answer, but at least they respond quickly. I think that's basically what they mean by "fanatical".

Earlier this year Rackspace started upgrading its managed backup system, and that's when things really went downhill for us. First there was the issue with the Rackspace tech killing our server and then ignoring us. Then, we were having serious load issues for about a month. It caused major problems on our website and we were frantically trying to figure out what was wrong with our application for a couple weeks. Finally it turned out that it was caused by their new backup software hogging all the system resources during evening primetime. If we had a more experienced staff here, we probably could have figured that out relatively easily ourselves, but we don't -- that's what we're paying Rackspace thousands for. If they are going to make changes to the server like installing new backup software, it's up to them to make sure they don't destroy the system. We finally figured out what the problem was and mentioned it in a support ticket, but that ticket got ignored, too, and we gave up. Since Rackwatch couldn't detect the downtime (it just checks whether http is running, not whether it's actually serving up pages), they didn't recognize it as downtime for SLA purposes/credits.

We don't have time/desire to babysit our web host, so we decided in the end to move our server elsewhere. Now we regret the long-term contract, because we'll end up in collections if we don't cough up the several thousand dollars left on our term. If you ever do sign a long-term contract, I strongly recommend that you insist on a clause that lets you out of the contract if service is sub-par. I'm sure the "big guys" do this. We didn't think of it at the time we were negotiating, but wish we had.

Conclusion

Overall rating: 5/10
From what I've heard, this was not a typical experience with Rackspace -- most people seem to be pretty positive about them. We might have been unlucky. But I also think they have a very powerful PR machine, and you can probably find a comparable host for half the price who spends a little more money on techs and a little less money on advertising and polishing its image.

View 14 Replies View Related

Rackspace Cloud Review

Oct 13, 2009

I wanted to share my experience with Rackspace Cloud, till now their support and service are a+, the control panel used to be slow but not it's fixed, the only problem i faced till now was with their control panel file managed but it's not that important as you can use ftp instead, i have cloud sites account with them to host my site Rapid Zone and i strongly recommend them.

View 14 Replies View Related

Rackspace Cloud Servers Review

May 3, 2009

I am now with Rackspace's new cloud servers. I understand that they are still under a "beta testing" but I decided to give it a go.

Over all I like it. There are however some annoying parts which I will list first.

1. DNS manager issues... I have many DNS records for my domain and it seems that the DNS manager isn't so forgiving. It gives you the ability (or you think so) to delete an individual record however I have never been able to do that. It would always return with an error which is quite annoying. So I moved my DNS servers to another location and have been happy since.

2. Chat support is too much like dell tech support. The first person you get doesn't really know what he is talking about (I have been talking with them a few times about the above mentioned DNS issues and they confirmed multiple bugs within the system but this was at level 2 support and it was quite annoying having to explain the problem to everyone that I spoke too) What I ended up doing is going with Slicehosts chat room where I always found a very helpful hand (they are the same company so it's not stealing). They helped me with many of my issues.

3. The documents/wiki is very hard to find. If I didn't get a link to it from a tech support guy then I wouldn't of known it was there. All it is, is a wiki formatted silcehosts article repo. But it is quite helpful. My tip is to make it more visible.

Overall I am happy with the speed and stability of the server. So thanks Slicehost/Rackspace for your service.

View 8 Replies View Related

Wholesaleinternet Review (4 Months Review)

Sep 12, 2008

I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:

Sales support is slow but tech support is fast!

That you very much Aaron/Wholesaleinternet!, keep up the good work!

View 10 Replies View Related

3 Months Review About Iwebfusion

May 5, 2009

have use iwebfusion for 3 months, write this review share with you.

iwf was a nice host provider,i buy a vps with their los angeles DC,

1 uptime 10/10
no downtime in 3 months.

2 support 8/10
2~6 hours, if not lucky, no more than 24 hours.......

View 8 Replies View Related

Hivelocity 14 Months Review

Apr 6, 2009

I'd been with hivelocity for 14 months by now and i'm thinking to continue my bussines on there.

I created a thread on the past, this is the thread:

[url]

And this is what i said:

Quote:

What can i say?

They just Rock, Dave and steve are just great.

Dave is my account manager he is helpfull, quickly and very efficient.

i would like to recommend people to join in hivelocity.

They are just more than fine, my server is working great and i had 2 issues resolved.

1 issue in less than 20 mins (another server in the rack was consuming a lot of bandwith)
the other issue was a little more complicated but it has been resolved too, thanks Dave

They have the same problem with support than sharktech (not managed), but if you talk to your account manager or Steve they will take care of it and get the problem resolved in a few minuts, that's just cool.

Service and support for me was really good in one week with they .. i will stay for a long time here if everything goes right.

and if we can, stablish a long term business based on trust (i'm a coder i can help)

Well from that moment to now i can say the following things:

No downtimes, only schedules (maintenence)

No support problems.

I upgraded my server to a quad2core and for 6 months payment, they gove me a second HDD!

I'm sending new customers to hivelocity right now, and trying to start reselling their servers.

żwhy do i want to?

Because Steve and Dave, are responsable guys.

Because Network works fine.

Last server i bought for a customer: 1 day setup, no problems. I did a hardware check and it was OK, no HDD failures and TEMPERATURE was the right.

Because they understand if you have a problem.

Because support is there to help, even if you don't pay for "Managed services"

And i think that, they manage customers as well, that you can feel as a part of the company and not just another Argentinian customer.

So, watching the huge financial crisis, i want to give a good review about this company, and try to get more and new customers to they.

I would highly recommend to buy their services, this is not another company this is one of the best companies i ever knew.

View 10 Replies View Related

ServerBoost 3 Months Review

Oct 2, 2009

This is my first review regarding a dedicated server prodiver, so forgive me if i miss anything.

We are a small web hosting company located in Greece and after many years in a Greek Datacenter, we were seeking for a reliable provider with Managed Dedicated servers. After a lot of search here in WHT, we came through ServerBoost which is located in Holland.

Sales: Jelle was very patient during our talks, although we were just researching at the time being. A really nice guy and a true professional, answered all my questions as I was skeptic regarding the migration, or details of our contract and service. ( personal fears :p )

Support: They say the first impression is the most significant and I must admit that mine was pretty good. Starting from the Server migration ( From 2 old/slow servers to a brand-new Dell one. ) which went really smoothly from ServerBoost part, taking the downtime to minimal time!

Our SLA contract has a specific time window for support requests but it hardly takes over some minutes or 1-2 hours to get a response ( regarding the time of the day of course! ) and Jelle is always there when i need to ask something.

Hardware/Network: Our Dell server is running really good, and the network is really reliable as "promised". Good speeds and ping ( from Greece ) which is important for our customers.

Conclusion: For me, having dealt with only one foreign company in the past for hosting ( US ), ServerBoost is the ideal one to do business with, because they look really "caring" about our business and their flexibility is priceless.

I'm looking forward using ServerBoost for a long time, really satisfied! :-)

View 2 Replies View Related

IGXHost Review ~Two Months

Oct 14, 2009

I would just like to say that they surprise me for a shared host.

Support: 10/10

Uptime: 9/10

Speed: 9.5/10

Value: 8/10

Although I pay quite a bit I still think it's worth it. About $15/mth for 15GB HDD and 75GB transfer. My website handles ~300K hit's daily with only a few hiccups. It's uptime is something like 99.97% which is decent. The only big incident is when I first signed up I was transferring my domain which took a few days, but was resolved professionally. So far it's a big thumbs up.

[url]

View 7 Replies View Related

NYNOC 6 Months Review

May 9, 2009

Decided to give a VPS a try back in November. Ordered through one the sales advertised in the offer forums, got set-up in less than 12 hours.

In terms of performance, the VPS works fine.

In terms of service, this is where the ball is dropped.

The issue is that they set me up in LA, and I'm on the East coast. So I've contacted support, asking if a move was possible. When they said yes, and I've confirmed that their offer to move it during the night was fine, I've even shut everything down to make things smoother.

The next morning, I receive an email telling me I will get another one once it's done... the following day, I receive an email that it can't be done, as I have a x64 OS and there is no space on the node.

So I let this slide, and decide that sometimes you just have to bite the bullet and decided to offer them to BUY another one, this time on the East coast, if they could offer me the same setup as I have on the West coast. They've agreed, and I did the order as they requested... That was around noon 2 days ago, and still nothing today...

For another example, I've requested a ticket because the /dev/tun wasn't configured properly in the container... I don't know what they did, but it corrupted my VPS so bad that I have to re-initialise it completly. Another example: I've posted a ticket that their gentoo image is faulty (no network support at all!), and to my knowledge this was still not fixed.

So yes, NYNOC has some cool ideas like an online chat, even offered an EYEOS desktop, forums, tips, and great prices... but for me now this ain't worth it much and will be canceling my accounts. I guess coming from VPSFarm has spoiled me (instant setup, quick support), and will be looking for a new provider.

View 6 Replies View Related

4 Months FsckVPS Review

Oct 8, 2009

1. Month

I used 15 days of godaddy's shared hosting before FsckVPS. Due to unexpected traffic, I had to move to a VPS. So I chose FsckVPS's 512mb packet.

I was very sattisfied with them. Their servers were fast and the VPS got setup in just a few seconds.

The hacking incident happened this month. I was still pleased by the way they handled it. So I decided to stay with them. They decided to give 2 months free after the hacking incident.

2. Month and 3. Month

Everything was very smooth, running perfectly. Servers were still fast after I got switched to a new one after the hacking.

4. Month

This is the second time I paid to FsckVPS and I was pretty happy about it.


Then I have been informed that they will be switching servers. They told that it would take around 4 hours per vps.

So when I noticed that my vps was down for the first time, I didn't react and waited. After being down for about 8 hours, I sent them a ticket. The response came after 4 hours saying that it was now online.

I logged in to my vps and the first thing I noticed was how SLOW it was. After a while, it crashed and I couldn't reach to my vps anymore. I sent a ticket, they reset the server, it got a little better.

This happened about 4 times. Everytime I sent a ticket asking why this is happening, I only received a response saying it is OK now.

After 3 weeks of being like this, I decided to switch to a new VPS provider.

Now I am on my new VPS provider, hoping for better results.

My fsckvps will expire in 4 days and it is still very slow.

View 4 Replies View Related

2.5 Months Review Of WiredTree.com

Sep 24, 2009

After having a dedicated server for more than 70 days from WiredTree.com, I thought that it would be a good time for a review.

I came across them through good reviews in this forum and took the opportunity to get one of their special offers (Core i7). As a short summary in advance: I can fully recommend them to anyone seeking a managed dedicated box.

Sales:
I just had contact to Sales twice - Once as I tried to bargain for an even cheaper offer than the special one they already had (without success, by the way) and a second time when it came to an eventual server upgrade. Response time was quick, the answers were professional and friendly and there is nothing I could complain about.

Server Setup:
I was in a totally different time-zone than WiredTree while ordering the server. As they have the practice to call their new customers for identity verification, the call reached me at night time and I could not pick it up. So I called them in the morning and they called me back again. It must have been deepest night time in Chicago at this moment. From this telephone call on, it took less than 2-3 hours (as far as I remember) until the server was ready and online.
Another thing is their "ServerShield Server Hardening" that they perform before you get the box. I never received a dedicated server before with so many tweaking measures taken in advance. MySQL performance was improved, the firewall was well configured, security checks were already made, everything felt fine-tuned in advance. So, again, very good job done by WiredTree.

Hardware Quality:
You might say: "You've only been with them 70+ days. Of course, there was no hardware problem during that short time". Well, I read here at WHT about customers of other hosts who had the first failures already at the moment they received the new box. So - No hardware problems at all until now.

Support:
I am not very experienced in server management and tend to get nervous if something doesn't work and support takes more than 30min. to answer questions. I know that this makes me annoying sometimes, but at least I always try to be friendly. Fortunately, WiredTree seems very good prepared for nerve-wrackers like me... Support never took more than 15min. to answer my requests and in at least 2 cases, they even bent backwards to help me with problems that had nothing to do with them. Every single request got solved in a very short time. I contacted support at the most unusable hours of the day because I often travel between different time zones - They were always there, like an own IT-Crowd in your pocket. Two thumbs up for their support staff.

Network:
100% Uptime during the whole time. No hickups at all, no problem that I would be aware of. Fine speed all the time. There is really nothing negative that I could say.

Billing:
No billing issues at all. Everything worked correctly.

Their customer portal "Grove":
Well. Hmmm. Okay, one thing first: I saw several customer portals during the last 10 years. And none of them blew me away. I haven't seen SoftLayer's yet and was told that theirs should be even nicer than grandmas cheese cake, but the grass is always greener on the other side as long as you have never been there. Let's say that "Grove" is surely one of the better and nicer looking customer portals around. It bundles a lot of information and offers a good way of communication. The rest is a question of taste...

The bad news:
I cancelled the server today. The company I work for has rent several servers at another host and paid them 1 year in advance. One is totally unused (great planning, MnMgt!) and I was offered by my boss to use it cost-free for that period of time. Well, this is an opportunity I have to take... Saving $300 a month is quite a lot of money. But I am determined to go back to WiredTree as soon as my "free time" is over.

View 6 Replies View Related

SmoothVPS Review - 4+ Months

Jan 17, 2009

I've been using SmoothVPS for about 4 months (and colleagues of mine have been using them for more than that) based on posts from WHT as well as recommendations from others in the industry. Bob @ SmoothVPS has been extremely helpful, very responsive, and is seemingly always online to help me with even the most basic of questions. He has bent over backwards to accomodate my random needs and helps me with specific server configurations that I can't figure out - even with third-party packages that he is not required to support!

I have three Linux-based VPSes with Bob and he has no problem configuring them to my specific needs with whatever version OS that I require. I plan on adding many more as I migrate all my servers to him - I've decided to give him my exclusive business due to how well everything runs and how competitive the price is. Billing is simple - Paypal subscriptions or regular invoices make it a snap to manage (even if I lose track, which I do - sorry Bob).

The bottom line is that SmoothVPS is the place to go for your VPS needs. I haven't needed Windows boxes there, but I will probably mess around with one in the near future to test some software. They're moving to a new DC in the near-future - and they're giving me 30 free days of IP migration to make sure the process runs smoothly. Just amazing.

View 2 Replies View Related

Krypt VPS Review - Few Months...

Feb 12, 2009

I've had a Krypt VPS for a few months now, started with the VPS400 package and moved up to VPS800 over time. Initially (I'm guessing they had just gotten into providing VPS's) the service was EXCELLENT! My VPS was located in their LA datacenter on the Level3 backbone. First two months the VPS was rock solid, I was running a full LAMP (no optimizations) install along with Webmin. By the 3rd month I started having issues with sluggishness, both on the site and SSH. Put in a support ticket which got responded to within 10 minutes as usual (fantastic support!) and their techs moved my VPS to a less loaded VMware node. Things were again pretty solid for about two weeks, then the same thing happened again. I let it be for a few days thinking it may just be a spike, but even after a week it was still pretty horrid. I had even turned off the LAMP install and Webmin in favor of a lone Lighttpd install to serve static html pages. Mind you by this time I had been upgraded to above their VPS800 package, yet I was still having performance issues. Put in another ticket and asked to be moved to another node, they said sure and asked a timeframe, I told them asap and let the issue be. After 4 hours of not hearing anything back, I update my ticket to find out that they were having some issues with the VPS, ok bad things happen, give them time. A few hours later I ask again and am told that they formatted the VPS without any authorization from me...Its a VMware host, they could at the least have attached the virtual hard drivei mage to the new install of my VPS, but they prefered to just delete it. I run several ESX servers at work and even with a nonbootable (according to them) image, the hard drive can still be mounted and recovery can be attempted. I was angry but I have a few dedicated servers with Krypt so I gave them another chance. I took the freshly installed VPS and started hunting down backups to restore from. Installed LAMP and Webmin, gave it a week and once again: slow. I'm fairly certain that CentOS repo apps and Webmin arn't enough to cause a VPS to dog down this bad, even with *everything* turned off (top shows 24MB ram usage) SSH and pages being served by lighttpd are taking 3-10 seconds to come up, as before they came up before I even let go of the button.

Ratings
Support: 10/10
Service: 6/10
VPS Quality: 5/10
Network: 5/10 (great in the beginning, after a week less than 400KB/s)

Overall they're a great provider, but they need to monitor their nodes more carefully and find abusers. It seems to me like they're either overloading their nodes or have something misconfugured thats causing issues. I was told a few times to restart my VPS which didn't help at all. Orderded a VPS with them about 2 weeks ago on a different account, havn't even touch it since I got it, as of right now, SSH is sluggish, apps like top take an average 5 seconds to come up, max throughput is ~300KB/s from Seattle (hit ~7MB/s when I first got it). Same issue as my other VPS. I'll provide my domain to the mods for authentication.

View 12 Replies View Related

Volumedrive 3 Months Review

Apr 23, 2009

I thought I could share my opinion on VolumeDrive after being with them for a few months. I always appreciated when I could find in-depth reviews from hosting companies when I was looking for one so I hope some peope will find this review useful.

First of all, here my plan with them:

Quote:

AMD Athlon64 3200+
1 GB DDR2 Ram
120 GB SATA Hard Drive
3000 GB of bandwidth on 100MB port
2 IP addresses
Ubuntu Server 8.04 Linux

This package costs me $49.95 per month.

It all started when I contacted them to have more information on their services and what they have to offer. They replied very quickly and sent me a document detailing every offer they have and how their plans work. It's a shame that all that information wasn't available on their website, they proposed roughly 3 different dedicated solutions on their order form when you can actually choose a bunch of other options. Anyway, I asked a few other questions (like if they could install Ubuntu even if it wasn't listed in the available OS, and they had no problem in doing this). Again, they replied quickly. I made my choice and as I made my first payment, my server was online 24 hours later, as stated in their e-mail.

Communication with Volumedrive's staff is always great, I've had an issue one time where my internet connection was realllllly slow. I e-mailed them and it took a few minutes before I received an answer to my e-mail with someone trying to find what was wrong. We exchanged a few e-mails trying to find what was the issue and the issue got resolved in no time. Aside from this problem, I've never had any network or hardware issue (still have a fresh new server though)

I also personnaly think that their prices are far superior to what other companies offer. Their plans are flexible and if I want a hardware upgrade for example I know I can just contact them and we'll work out the details.

The only downsides I can give them is that their website is missing a lot of information. When you are looking for a server you may not want to spend time contacting each company by e-mail to ask question and have more information, you rely on the website to give you a lot of details. Also, their invoice system is not so great. You receive an e-mail saying you need to pay them and they only accept paypal. When your payment is done, you don't receive any confirmation e-mail. It's not bothering me much for a 50$ server, but I'd want a more conventional billing system with automatic renewal if I had a big business going on with them.

All in all, I really like volumedrive! I'd recommend it for everybody looking for a low cost dedicated server, they're fast, professional and helpful. You just need to send them an e-mail to get the plan that works for you so tow thumbs up for Volumedrive!

View 9 Replies View Related

ServerBoost.com/.nl Review (7-8 Months)

Nov 4, 2009

We have been with ServerBoost since March '09.

Specs:
2x Quad Core Xeon E5430
12 GB DDR2 FB-DIMM memory
2x 146 GB SAS 15k RPM
Hardware RAID 1

Pricing:
A little more expensive than some other NL hosts but you get what you pay for.

Setup:
Total setup time was 3 days after payment (the server was a custom setup), because we had to wait an extra day for the setup Jelle gave us a free upgrade (better CPU and HDDs) which was amazing seeing that the setup period wasn't that long anyway.

Uptime:
In the past 7 months we have had 2 small bits of downtime, 1 was scheduled - when they upgraded their datacenter and the other was due to a RAID card failure, which was promptly replaced in less than an hour. Their network is faultless.

Support:
We only have the free SLA yet Jelle responds within minutes, and his responses are always friendly and professional. However I haven't needed to contact support outside of business hours so I cannot vouch for that, but during business hours it's top notch.

Overall:
I can't recommend ServerBoost enough, I'm 110% pleased. We/I have 5 servers in EU each with different providers and ServerBoost is by far my favourite and the one I recommend most.

View 3 Replies View Related

Dynaceron : 3 Months Review

Jun 5, 2009

I'm sharing my experience with Dynaceron till now .

Month one;

I wanted to try a Linux server and I ordered one of their hardware, that came with CentOS. I have had many questions about Linux, as I am new to it, and the friendly tech support people helped me find answers. The questions I had were often answered in under 3 minutes. I've had 5 minutes of downtime, but that was because I ordered a 4 gigabyte ram upgrade.

Month two;

I decided to go back to Windows and I asked them if they could install Windows on my server, They asked if I had my data backed up, when I said yes they said they were going to start the install ASAP, after 1.5 hours I received an email with the login details..

After 15 days I asked if they could upgrade my uplink to 1Gbps; The upgrade was done without a server reboot.

Month three;

No problems so far, everything has been going well. Seriously, in my opinion they are the best service around, couldn't ask for better. Their uptime is fantastic. In 3 months I've only experienced 5 minutes of downtime, but again that was because I ordered a hardware upgrade.

I would highly recommend them to anyone that is looking for Quality hardware and support.

I will write a review back in 3 months or if I ever experience a problem I will update this thread.

View 10 Replies View Related

[REVIEW] VPSRight - 4+ Months -

Oct 7, 2009

Finally I managed to get some time to write another review about my host, VPSRight. Simple summary, one of the best webhosts that i have ever had. With great support and resources. And the best thing is they think about their customers.

Talking about their support, they're an excellent bunch who knows what they are doing and what they're being asked. Extremely prompt on responses and are usually responded within an hours time. In the initial month or so I've submitted a lot of tickets and they were dealt with ease.

Their servers are great and fast. Not overloaded and recent uptimes have been great. For the last 3 or so weeks I've had no downtime. And after switching from FluidVM to SolusVM the host nodes have become much more stable.

Network is also great and have a good connection speeds. I rarely go below the 1Mbit/s when downloading files to the server (incoming). A few weeks ago we had a small issue of packet loss for a few hours, as result of a DOS attack on another server at the DC. It was soon mitigated and services was fully restored.

In the months of June/July, VPSRight inured a lot of downtime due to DC migrations and s/w migrations. Therefore they made the next billing cycle free to all it's customers as a compensation. This something good as host and they've taken responsibility for the actions they took.

Now everything is a smooth ride and I am a very happy customer of theirs. I'd happily recommend them if someone is looking for reasonably priced, managed, decent spec VPSs.

View 5 Replies View Related

Zinkhosting.net Review [6 Months]

Apr 30, 2009

I think Zinkhosting.net does not get the credit it deserves. In the last ~7 years I have been with many different hosts, and I have to conclude that Zinkhosting.net has been the best. From day one I knew this company wanted to serve the customers, and the small size allowed them to do so. Many large companies ignore the customers when it comes to reliability, price, and support. With Zinkhosting.net I did not have any downtime, and the prices were great compared to other companies. The main reason I stayed with Zinkhosting.net was the support I received. The owner himself was able to help me out on many situations where I did not understand why a certain script was not working. Even though he did not have to offer this sort of support, he still did so out of courtsey. I hope Zinkhosting.net can keep on serving my needs in this manner.

Reliablity - 10/10
Price - 10/10
Support - 10/10

View 12 Replies View Related

4 Months Hivelocity Review

Oct 16, 2009

I've been seeing alot of negative threads about Hivelocity so I decide to post my review.

A little more than 4 months ago I ordered a server on Hivelocity using an offer they posted on twitter, it was a Core2Duo for $75/month and first month for $50. I ordered on the chat and the sales told me there wasn't any package with the Core2duo so he used the next cheapest server to order(Core2Quad q8200, everything else was the same) and wrote a comment saying that the actual server would be a Core2Duo.

I paid the bill, submitted some documents(on June 7) and waited, I had to send a few emails because there wasn't any progress with my order and by June 10 the server was live. When I logged in I realized I was given the Core2Quad q8200, same specs, better CPU

Ever since then I've not needed to talk to support for anything except adding some services(extra IP and 100mb port, both were quickly added and with no problems).

My server has been up ever since:

PHP Code:

uptime
 22:49:49 up 127 days, 17:45,  2 users,  load average: 0.02, 0.05, 0.07 

And I've had very little downtime, according to Pingdom 99.98% uptime since June 15:
[URL]

Their service has been Very Good so far and I've had no problems.

View 11 Replies View Related

MyProHost 3 Months Review

Apr 12, 2009

Just want to share my experience with them.

The story begin at 13th January when the first time i put an invoice there, at that time they offer Semi Managed VPS (reselling from santrex). Support ticket was answered not more then 12 hours and all of issues were solved really fast. except when i order my 2nd vps which take almost 24 hours to be provisioned, but still it's really reasonable.

@ 24 Feb, i got an email stated that they're launching their own node and offer me a special deals, of course i said yes. and it's become fully managed VPS. After i moved my 2 vps to this new node i was never ever submit a single support ticket until now and never had a major issue. i got only one downtime not more then 10minutes when the node got kernel panic, that's what they said on live chatt.

Live chatt support is really friendly and helpful. the server speed is fast, i use these vps for VPN and got no complaint about the speed from my clients.

I have 2 Basic VPS with them. and very happy with it.

View 13 Replies View Related

Review IWebfusion 4-5 Months

Jan 19, 2009

I hereby want to review iWebfusion.

4-5 months ago my website was in desperate need for a new hosting solution, I looked around on this forum and found iWebfusion.

They offered a discount back then that allowed me have a onetime discount.

I signed up for their "Pro Plus" VPS which costs $40,- a month and added as a comment that I needed to get up and running fast since my website (which is fairly popular) already was down for around 3 days.

I chatted with Nikolce and he promised me to get me setup ASAP. In less than 6 hours I was up and running (Not counting the DNS propagation).

To be honest I wasn't sure what to expect from them since they offered a very powerful VPS against only $40,- but I was surprised positively.

In the 4-5months that I was with them they answered every ticket very fast and with skilled correct answers.

Overall I would rate them an 9/10.

I won't rate them an 10/10 as I sometimes felt that my VPS had more speed to offer...but didn't, later on I found out that my CPU limit wasn't raised as Jacob from iWebfusion should have done, he sincerely appologized later on for this issue but it didn't really matter...and humans make mistakes from time to time

I'm not with them anymore since I'm a guy who likes to try out different company's and services (that's also probably why I have a thread here with problems related to La(m/n)ehost).

Also my website grew out of VPS services and I wanted to try out a other company for a semi-dedicated solution.

View 1 Replies View Related

MediaLayer - 4 Months Review

Mar 10, 2009

I signed up with MediaLayer [url](ML) for my client in November last year.

I've read a lot about ML here which are mostly (all?) good +ve reviews & so I decided to pick them to host my client's site.

Since the website is an ecommerce site based on Magento, I needed something that could handle application load. Its for this reason I chose ML.

Magento itself is pretty slow the first time until cache starts working.

So far its been smooth at ML and this post is just to add to the pool of its +ve reviews on WHT.

There was just one unexpected downtime which lasted for a few minutes. It was the mysql server that was down, not the http server (litespeed).

You dont get a whole lot of space at ML, so hosting a lot of raw data like images can be pricey - most of the space taken on my client's site are product images - and duplicated in cache for every dimension by Magento. As of now it gets 500-1000 pageviews a day but this is to increase over 10 times this year and if it goes beyond shared hosting limits (which I doubt), we'll move it to ML's VPS.

View 14 Replies View Related

Powermonster 4 Months Review

Jun 17, 2009

After my longtime webhost went belly-up, and after doing much research, I had the good fortune to come across powermonster.

There I've found super reliable servers, hosting plans with all the features I could want, and fast, friendly support(average reply time less than 15 minutes). There's been no downtime or other troublesome issues.

I have a reseller account and host several dozen websites. I've worked with many webhosts over the years, and the level of service I've found at PM is really exceptional.

powermonster has exceeded my high expectations and I know I have found a good long-term solution for my reseller hosting needs.

here is my blog on their LA CP server: [url]
here is my business blog on their LA DA server(litespeed): [url]

View 11 Replies View Related

Hawkhost.com VPS Review After 4 Months

Oct 26, 2009

This is only a small review of me for hawkhost.com. I had used their Standard VPS for 4 months.

I ordered a vps and got my vps after a hour. Good for me.

First ticket, i asked them for setup lxadmin/kloxo for me and they did it in next two hours. Good for me.

Second ticket, i asked them for setup some php modules for me. They didn't do it for me, but they teach me how to setup it, and everything done. Not bad for me.

This month i had some attack in my site, and i asked them to buy some traffic, and i paid $24 for 200GB ( i think their BW is not cheap ), but addition 200GB is not enough for me, this time are days end of invoice, i asked them to give me 20GB BW free, and they accept. Good for me.

Downtime : I don't get any downtime in 4 month. Excellent

At this time, i've request them for refund because i'm no longer use my vps. I ask them today and my current invoice will expire tomorrow. They accept and they give me refund $18 to my paypal account. Good for me.

And this is my score:

- Service : 10/10

- Support : 9/10

- Price : 8/10

View 4 Replies View Related







Copyrights 2005-15 www.BigResource.com, All rights reserved