GoDaddy Tells Me It's Normal To See The Folders Of Some Random Persons Account

I signed up with GoDaddy shared hosting just a couple days ago. I logged into my site using SSH and FileZilla.

And I see hundreds of folders and files that are not mine. These are files from some random account. These are not the basic starter-folders/files.

Yet when I connect via FTP (not SSH), I only see the regular starter-set with just a few folders and a few files (not hundreds).

This seemed totally loopy, so I called customer support, and the support guy agreed that it was not right. He "escalated" the issue to technical support. I received an email from them asking for screenshots of all these random files I see via SSH.

I sent in the screenshots of FileZilla showing all these files.

Then GoDaddy responded with this:

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Dear Sir/Madam,

Thank you for contacting Hosting Support.

We have reviewed your hosting account [edit] and SSH does in fact show more files than typical FTP. This is normal and not something to be alarmed about. As you are on the shared environment there is certain folders that you will not be able to access, one such example provided in your screenshots is 'herawellness', attempting to access this directory will result in a access denied error. If you are attempting to upload web content you will need to put the content in the the /html/ directory.

If you are having trouble using SSH you may want to consult your favorite search engine for assistance with SSH commands.

Please contact us if you have any further issues.

Regards,

Adam M.
Hosting Support
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This doesn't seem right at all.

I've only hosted with one other host besides godaddy, and using SSH I did not suddenly see hundreds of random files from some random account.