GeekRack.net - Stay Clear
Mar 14, 2008
I recently bought a small company from somebody i knew, the server they had was with GeekRack. So we moved everything over to our name and everything was fine for the first week or so, i then ordered a new server from them so i could run shoutcast from however they installed the wrong OS and refused to refund us or pay for the reload fee. So i quickly cancelled that server.
After that issue things started going downhill, nobody would answer our tickets about moving the server away from them so we could get it from our reseller account with BurstNet. As soon as we mentioned we were moving they just basically terminated all contact with us. They failed to mention two different abuse tickets to us which ended with the data centre disconnecting the server on two separate occasions, both times the server was down for more than 2 days. The server was also going down every night and when we asked them to take a look they never answered.
We finally got the server moved away from GeekRack and now the server is running fine and have had no problems. So this is just a word of warning to anybody that is considering GeekRack as there provider.
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Apr 3, 2008
I have purchased a server from Geekrack
After 8 days! and tons of tickets sent with very long delays between replies i have actually received my server.
i have done that because of the low price they give for a dual core
i have paid for my second month on sunday.
when i wake up to see my server is off.
i check and see it was shut down with no notice.
i contact Shequieta the admin and she confirms that she shut me down after as she says:
"We sent you a email stating that someone was spamming from this server. You didnt reply so the server was suspended until you would deal with this matter"
now ofcourse no email was received nor sent
here is another example after purchasing the server :
" posted On: 02 Mar 2008 04:48 AM
We will give you your details as soon as possible we are dealing with a slight mail problem meaning you did not get your email..
"
this is 7dayS! after ordering
and now they tell me i need to pay 50$ for server restore!
"In order to resotre the server we would have to bill you $50 for the re-activation that is being levied to our account by the DC"
this is an outrage! i have no money left after paying for this month this week the shut me down with no notice and want even more money! i cant afford paying this ammount after already paying 80$ for ipanel for this exact server.
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Jul 8, 2008
I'm having the very same problems as everyone else, and after a quick google it seems I'm not alone. Servage just keep fogging me off on the support over there dreadful MySql performance.
Getting the same old rubbish as everyone else, we will move you to different server, we will fix your database etc. When will servage stop blaming there customers and step-up admit there is a problem and fix it? The support is fast but there just monkeys repating the same as the last.
I have been with them for 3+ years now, and this will be the last. Just put a request in for a full refund of this years fee's. The 1st year maybe the 2nd there service was excellent, since then its got worse and to a point now where its dam write criminal to charge people for what they offer.
Do your self a favour people stay clear of this company it has wasted alot of my time.
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Apr 1, 2008
Came home to find two email from GeekRack concerning a shared server issue. I found that a bit odd, as I have a dedicated, rather than shared, account with them.
Then found my dedicated server was down. Been waiting about five hours for a response to my reboot request ticket but, nothing yet, so I'm going to bed.
Curious as to whether anyone else has problems with them or Burst today?
The web can be such fun at times.
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Feb 28, 2008
i ordered my server on monday,it took 80hrs to get the server,but the login panel can not be opened,then i ask them,their support is online in msn,i talk with them,but when i ask them about the login panel link can not open,they didnt reply me.it really disapointing,i ordered it one monday,but now almost friday,i still havent used it,regret to order it...
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Mar 1, 2008
On Feb 21 I ordered a dedicated server with geekrack.com So when i got my server, i had asked them to have it portioned a specific way, but it was not set up like that So, when i asked them to have it reportioned and reimaged to the way I asked to have it set up, they tried to charge me $30.00. I told them that it was a unfair charge, so they did the good thing and dropped the charge for it. I submited that ticket on Feb 24, and the owner told me that this will be taken care of by the next morning. So, i gave it 24 hours, more time than they said, and it still was not done. I called them and they assured me that they were working on this issue. I gave it another 48 Hours, and still nothing was done. I found out that they were a reseller through burst.net, so i called burst.net to see if they had a ticket for this to be done, and the support tech I talked to told me that a ticket had not even been submitted! So when i spoke with the owner of geekrack.net, she got all grumpy with me and said she was going to yell at burst.net because they were not supposed to release any information. I told her that i would want my money back because their service says that it comes with 24/7 support. Now i was not even getting support, unless you call support saying, "ok we will do this" and not doing nothing. The owner is still refusing to give me a refund, so I have filed a chargeback with paypal, as much as I hate to do that, i beleive it is the only way i will get my money back. So in closing, DO NOT BUY FROM GEEKRACK.NET UNLESS YOU WANT TO GET SCREWED!
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Mar 8, 2008
It has came to my attention AGAIN that geekrack servers are down. This time, I caught it JUST as they were going down. I was thinking more about this when it happened the other day [url] and on their site it says 100%, as shown in a picture below. This is totally lying to customers, as their servers were JUST DOWN the other day. Well, as soon as I was done taking a screen shot of this, I clicked on the 100% uptime link, and then tried going back to geekrack.net, and IT HAPPENED AGAIN! Their servers are DOWN AGAIN! Geekrack is VERY unstable! They need to either pay someone to manage their servers for them or they need to get lost!
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Apr 11, 2008
We are pleased to make the following announcement. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc. We have worked a comprehensive deal in order to provide you our consumers with both the technical and billing support.
All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc., the data center your service is currently provided in. Nothing needs to be done at this time on your part; however we would like to make you aware of just a few things.
All contact/billing information has been released to BurstNet in order to efficiently service your account. There are just a few urls that I would like to make you aware of at this time as well.
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Apr 29, 2009
How to clear all content in e.g file.txt via ssh(OS is Debian)?
I need a script to merge contents of 2 .txt files, e.g file1.txt and file2.txt to 1 file - file3.txt
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Aug 15, 2008
how we can delete the .pck files, where some .pck files are having data size in KB's some are in MB's and some are in GB where it has taken the disk space
of server into GB's
how we can delete them on the server.
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May 19, 2009
I've never needed or used swap, but I justed noticed i have 523k of it, which i'm guessing happened when I restored a big CPanel account.
Anyway, is their a correct way to restore it? I've got the memory space, and I've vm.swappiness set to 0.
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Dec 15, 2007
Hi,
can you please tell me how i can clear the firewall in my linux box?
It's CentOS but i'm not sure what type of firewall is installed on my box.
Hpe to get response soon,
toby
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Jan 4, 2007
Can someone tell me how to clear the history of a UNIX user? For example, when logged in as a certain user I can press UP to see the last commands that were used. How can I get rid of them?
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Dec 27, 2007
I'm about to launch a site that i think will see a gradual growth in userbase, so i want a host that could scale my site as the it grows. I had earlier chosen crucial web host (esp their split dedicated plan) but i think after a point even that would limit the number of users and resources used per second (and they have no upgrade after that).
I would like to hear your suggestions on hosts who have plans from VPS ( i think i'll start from VPS itself and not shared just to be safe) to semi-dedicated or dedicated.
The upgrade should be hassle free, that is my main requirement. And also if there is a sudden income of traffic from other sites the host should NOT suspend my account but should charge only for the overages.
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Apr 26, 2007
In a rush to purchase more vps servers, since my fiance and myself were building an IRC network, we decided to purchase a vps with SolarVPS. We figured things were going to take a week to start since she purchased it. A week later and the eCheck cleared, and we figured it'd take a day or two for setup. A week after that, we were starting to wonder why we hadn't received any of the information for the VPS. Starting to ponder where our service is, my fiance phoned their 800 number support and spoke with an associate. The support associate notified us that we slipped into the old billing system and purchased the vps before they switched over, and instead of disabling the billing system for a temporary amount of time, swapped to the new one and dumped the old one.
After a little prodding via the phone, they said they would push up our renewal date since they took longer than expected. He said within 15 minutes, we should receive an email with the vps information. 2 hours later we saw sight of the email.
Within the first and only month with SolarVPS, we experienced two network outages. Each time, we sufficed to use the online support system via the website, and notified them of the outage. They reiterated what we told them, which was the fact of the vps being offline network-wise. However, the agent each time told us there was nothing he could do about it, and failed to answer questions after the fact.
Towards the end of the month, we were quite dissatisfied with the service that SolarVPS has provided to us, and as such, we decided we were not going to renew the service. As we had not contracted into a year or otherwise, we moved everything off of the server. After the next payment was overdue, we received an invoice requiring us to pay them ASAP.
We emailed them directly back, asking them to cancel the vps, as in the TOS, it described that cancellation requests could be sent via email. We received an email back from them informing us that they would not cancel the vps unless a payment for the next month was received. Informing us that there was a 10 day period we had to have canceled in beforehand, we were fine with paying the next month, but wished to cancel either way. They also informed us that we were required to use the cancellation form provided via link, as they would ignore any other form of cancellation request, regardless of the statements in the TOS.
We asked for the information to login to the billing panel to pay the last outstanding bill, so we could cancel the vps. In return, they asked for full name, address, last paypal transaction id, and all ips assigned to reset the password. This is the point where we stand.
SolarVPS has been an absolute hair-tearing experience, and would give me receding hairline if I had actually torn my hair out. I would personally steer clear from them, and maybe look into a company like BuyAVPS. Always read the TOS, and make sure its loose enough to give you some movement room in case you don't like the service. Either way, We're still waiting for SolarVPS to help us cancel our VPS.
Short Ending: Steer clear.
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Mar 27, 2009
i'm running a windows 2003 server to host a number of websites.
unfortunatly it looks like i didn't correctly protect the SMTP mail server
i checked the 'badmail' folder in the inetpub and found there were upwards of 250,000 bounced mails there... some spammers were obviously having a field day with my smtp server...
i've now changed the settings so that realys are only accepted from 127.0.0.1 and anonymous access is now disallowed.
my problem is that when i start up the SMTP server again spam is continuing to be sent out because the Queue folder is apparently full of junk waiting to go out...
i've tried entering this folder but the computer hangs, presumably because there are so many there...
i've tried deleting and renaming the folder but even with the smtp server turned off i get an 'Access Denied' error...
what can i do to flush or empty the queue folder ?
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Jul 17, 2008
I have been seeing so many exim mail queue on server. I would like to clear for every one hour throuh crontab entry. So that I have used following script to run.
file path : /root/eximQueue.sh
Script:
#!bin/bash
exim -bpu |awk '{print $3}'|xargs exim -Mrm
crontab entry:
0 * * * * /bin/bash /root/eximQueue.sh
but the crontab is running every 1 hour but no mails cleared. Please guide to work this.
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Dec 15, 2008
how I can create a cron job that runs every 10minutes or so to clear my /tmp folder on one of my servers?
Reason I ask is, it keeps getting filled up and doesn't delete the fiels in it and stops certain scripts from running.
Also, again, I need step by step instructions, such as:
1) what, where the file is I need to place the cron job in
2) what line of code would I put in that file (what does the cron job line look like for every 10min every day)
3) do I need to restart anything, and if so, what command do I run in shell?
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Apr 24, 2008
Due to spammer activity, I find myself with 20,000 messages in the queue and I'd really like to remove those emails from the queue as it is causing delays to good messages.
Can you give me the SSH command to remove messages by subject line please?
I have already used
exim -bpru|grep frozen|awk {'print $3'}|xargs exim -Mrm
and
exiqgrep -i -f '<>' | xargs exim -Mrm
and
exim -bpu |awk '/nobody/ {print $3} ' |xargs exim -Mrm
But there are still 11,000 messages left in the queue.
The spammer messages have the following subject lines:
IS THIS TRUE?
PAYMENT UPDATE
Online Banking Account Is Locked !
Online Banking has been locked
ARE STILL ALIVE /THIS A SAD NEWS ABOUT YOU
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Sep 13, 2014
i'm using plesk 11.5..i've deleted a huge file of 15Go and i've still a message about free space on ther server...MySQL query failed: Got error 28 from storage engineClick to expand...
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Sep 19, 2014
The SpamAssassin bayes database has become ineffective on one of our servers and we want to wipe it and start fresh - how to do this on Plesk 11.5.30?
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Sep 30, 2007
Why does the WHM panel send me my private key and passphrase for my SSL certificate to my inbox when I generate a CSR? Um... isn't that a bit insecure?
I purchased a Rapid SSL cert from NameCheap who then needed a Certificate Signature Request(CSR) which is generated from WHM.
After generating the CSR, WHM sent me an email that is literally titled 'SSL RSA PRIVATE KEY for *.<domain_removed>.com'
The email not only contains the ----- RSA PRIVATE KEY----- but also my 'challenge password' .
is this supposed to happen? and why on earth would my private key and passphrase be sent via unencrypted email? The only think I can think of is that the WHM panel feature is being used to generate the CSR and is sending me a self-signed cert private key , which I'm not going to use (i'm only going to use the CSR) Even if thats the case, I think it still shouldn't happen, its too confusing for newbies like me and I could just end up using the same passphrase for my actual certificate.
Here are the steps I followed:
1. purchased a RapidSSL from namecheap
2. Clicked 'Activate' in namecheap's SSL dashboard which then asks me for a CSR.
To get the CSR, per Site5's wiki:
1.logged into WHM
2. clicked 'Generate a SSL Certificate and Signing Request'
3. completed the 'create a new cert' form which among other things, asks me for the 'Email address the cert will be sent to'. For all the fields, see the site5 wiki
4. click Create
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Jul 17, 2014
Webmail using, in the "Inbox" I chose all the mail and accidentally pressed the "clear folder" letters deleted or i am can be restored? I need to return the letter....
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Apr 5, 2009
I got my first dedicated server, So I'm not sure if this is what typically happens to everyone on every dedicated server setup, or if it's just my bad luck, or if it's a reflection of the guys at FDC.
At this point, I'm not sure if I should stick with them or not, it's been slightly weird, to somewhat humorous to just down right frustrating.
Only good thing is, it's not an actual production server, I was just seeing how FDC was as a company before I comitted. So other than the upfront cost and time spent dealing with this, we haven't thankfully impacted our customers in anyway.
(1) Contact sales, no response for two days.
(*) contacted them on friday, so I figure that was probably the delay in the response, quite understandable.
(2) They said they'll have to contact me by phone
(*) Sure not a problem, please contact me within these hours...
(3) They contacted me out of the hours specified
(*) ugh...maybe I didn't make myself clear in the email, oh well whatever, atleast they did contact me.
(4) Was promised server will be up by tomorrow
(*) Oh okay, he sounded nice on the phone
(5) Servers were not up by tomorrow had to email to find out what's going on
(*) They just got their shipment in and everything will be setup by the end of the day.
(6) It wasn't set up by the end of the day. Contacted them again.
(7) They got it up the next day, Server finally up, but I can't even ping it.
(*) Took them a day but they got that resolved
(8) I can finally ping it but I can't remote into it.
(*) I'm guessing someone forgot to enable RDP?
(9) Get another bill, Server 2008 Standard $20 more dollars
(*) I've never requested a update from web edition to standard. Maybe with all that reinstalling of the server, someone felt like upgrading me without seeing If I wanted the upgrade or not? Or maybe Remote desktop isn't possible in Web Edition and they upgraded me, if that's the case cool, if not I'm not sure why the upgraded me from Web to Standard.
(10) RDP finally works. Finally log into server...
(*) Hooray, it's finally over?
You figure it's clear sailing from here on out. Grab all my windows updates.
Right click on my computer, left click on properties...Windows not activated, automatic update will be done in 2 days.
(11) Contacted support, can I validate now, or just let it validate in 2 days.
(*) Support says it's not a problem and just to validate it now
(12) Validation failed.
(*) OMG this can't be happening...opened up a ticket.
(13) It looks like it was the wrong key, and we're waiting for msoft to get us a valid one it'll only take an hour.
3 hours later it's still not validated. They say they'll do it, and they'll email me, weird thing is they closed off the ticket? aren't things done by ticket status, if the ticket is closed then how do they know it needs to be done...
FDC is nice and all, decent response times on tickets, usually within 5 minutes, I've had response times with other companies(registrar) avg time was a day.
Anyhow I must be driving them nuts with all the tickets I've opened up, don't think it's any fault of my own though. Like I said earlier I'm not sure If I should stick with them or not, Is this typical? or is it just my bad luck, or is it just FDC?
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Jan 20, 2008
I just recently logged into my user email account "the one which was created by the name of the user of the account" and found it had 8000 emails but none are showing up in either horde or squirrelmail. How can i delete all these emails without deleting the other bla@domain.com emails? Is there a way just to clear a specific email account in cpanel or a command line way. I think if i just delete the mail folder it would kill all the emails of that account and I just want to 'reset' that one.
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Jun 15, 2015
Version 12.0.18. Using QMail.
If I attempt to remove even a small message from the mail queue, using the panel interface, the screen grays slightly but nothing happens. If I refresh the screen after several minutes, I'll sometimes get the following message:
"This operation is taking too long. Check the results in a few minutes."
Switching to Postfix eliminated the problem. But with Postfix, all of my Mailman lists (scores of them) broke, so I had to switch back -- and the problem reappeared.
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May 26, 2009
All was good until last month, i request to reinstall os 3 days later they told me that server i'm renting will be replaced do to hardware problem. So takes another 1 days to setup another server. Ok server was up with what ever they claim better hardware. Problem is w/tech support!
They don't respond on tickets what so ever+ they will close your ticket w/out resolving the issue. now im waiting for past 3 hours for them to reboot my server and so far nobody moved a finger.
Im glad this service month to month. This will be my last month with lame tech support company.
Advice STAY AWAY or you will lose customers and waste money.
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May 5, 2007
I inquired about this sales. New company good price Good service. WRONG.
So I get on live chat and talk to Mike and tell him all the requirements I ahve He says no problem pay for managed hosting at $25 a month and we will install all of that for you. So i go to check out enter in there coupon code for 20% off for lifetime and when i get to the paypal page to pay whole different story. Says 20% first month then regular price the rest. So I cancel out of that go back to live chat and get Mike I tell him what happened he says no it is 20% for life. So i take his word for it and head back over to checkout. This time it wont let me there site has a problem and wont complet checkout. So back to live chat I go. this time they transfer me to victor. Who informs me they will only install my stuff if I pay $25 a month and pay them $50 and hour. I tell him I have a guy to install it all for one-time fee of $35 can you do it for that no our fee is $50. Plus they want to charge me $25 a month for fully managed. When i can forget the fully managed and only pay one-time $35. Victor found he would rather argue with me and then try and insult me about a typo error.
Stay away they will not be in business for long. See bottom of chat below. ....
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Apr 2, 2008
The shared server I am on runs out of disk space every day and their support says they are still "deciding" what to do about it.
This has been going on for 2 weeks now and they still can;t "decide" what to do about the disks filling up.
How many people does it take to decide to add a hard drive to the server?
I have also had way more downtime than I have had with my other ISP's like HostGator or Lunapages.
Stay away from Hostdime!
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May 28, 2008
About two weeks ago serverbeach null routed one of our servers for over 48 hours with no proof of an attack what so ever. We would randomly see it back online for 5 minutes at a time and the server was perfectly fine. No lag, no attacks, no nothing then boom nullrouted again.
They claimed the traffic the server was receiving was too much for the 10mbit port we were paying for (after we waited 48 hours to receive a useful response) so we were forced to upgrade to a 100mbit port. No big deal, they upgrade us to 100mbit and 10 minutes later the server is online without any issues what so ever. Today we find out the server has been nullrouted once again and we have not had a response from them in hours.
Not to mention when we called support the first time we heard a party in the background and it was impossible to talk due to all of the loud noise and yelling. We were promised an update within 30 minutes, never heard back.
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