Came home to find two email from GeekRack concerning a shared server issue. I found that a bit odd, as I have a dedicated, rather than shared, account with them.
Then found my dedicated server was down. Been waiting about five hours for a response to my reboot request ticket but, nothing yet, so I'm going to bed.
Curious as to whether anyone else has problems with them or Burst today?
The web can be such fun at times.
i ordered my server on monday,it took 80hrs to get the server,but the login panel can not be opened,then i ask them,their support is online in msn,i talk with them,but when i ask them about the login panel link can not open,they didnt reply me.it really disapointing,i ordered it one monday,but now almost friday,i still havent used it,regret to order it...
View 14 Replies View RelatedOn Feb 21 I ordered a dedicated server with geekrack.com So when i got my server, i had asked them to have it portioned a specific way, but it was not set up like that So, when i asked them to have it reportioned and reimaged to the way I asked to have it set up, they tried to charge me $30.00. I told them that it was a unfair charge, so they did the good thing and dropped the charge for it. I submited that ticket on Feb 24, and the owner told me that this will be taken care of by the next morning. So, i gave it 24 hours, more time than they said, and it still was not done. I called them and they assured me that they were working on this issue. I gave it another 48 Hours, and still nothing was done. I found out that they were a reseller through burst.net, so i called burst.net to see if they had a ticket for this to be done, and the support tech I talked to told me that a ticket had not even been submitted! So when i spoke with the owner of geekrack.net, she got all grumpy with me and said she was going to yell at burst.net because they were not supposed to release any information. I told her that i would want my money back because their service says that it comes with 24/7 support. Now i was not even getting support, unless you call support saying, "ok we will do this" and not doing nothing. The owner is still refusing to give me a refund, so I have filed a chargeback with paypal, as much as I hate to do that, i beleive it is the only way i will get my money back. So in closing, DO NOT BUY FROM GEEKRACK.NET UNLESS YOU WANT TO GET SCREWED!
View 7 Replies View RelatedIt has came to my attention AGAIN that geekrack servers are down. This time, I caught it JUST as they were going down. I was thinking more about this when it happened the other day [url] and on their site it says 100%, as shown in a picture below. This is totally lying to customers, as their servers were JUST DOWN the other day. Well, as soon as I was done taking a screen shot of this, I clicked on the 100% uptime link, and then tried going back to geekrack.net, and IT HAPPENED AGAIN! Their servers are DOWN AGAIN! Geekrack is VERY unstable! They need to either pay someone to manage their servers for them or they need to get lost!
View 14 Replies View RelatedI recently bought a small company from somebody i knew, the server they had was with GeekRack. So we moved everything over to our name and everything was fine for the first week or so, i then ordered a new server from them so i could run shoutcast from however they installed the wrong OS and refused to refund us or pay for the reload fee. So i quickly cancelled that server.
After that issue things started going downhill, nobody would answer our tickets about moving the server away from them so we could get it from our reseller account with BurstNet. As soon as we mentioned we were moving they just basically terminated all contact with us. They failed to mention two different abuse tickets to us which ended with the data centre disconnecting the server on two separate occasions, both times the server was down for more than 2 days. The server was also going down every night and when we asked them to take a look they never answered.
We finally got the server moved away from GeekRack and now the server is running fine and have had no problems. So this is just a word of warning to anybody that is considering GeekRack as there provider.
I have purchased a server from Geekrack
After 8 days! and tons of tickets sent with very long delays between replies i have actually received my server.
i have done that because of the low price they give for a dual core
i have paid for my second month on sunday.
when i wake up to see my server is off.
i check and see it was shut down with no notice.
i contact Shequieta the admin and she confirms that she shut me down after as she says:
"We sent you a email stating that someone was spamming from this server. You didnt reply so the server was suspended until you would deal with this matter"
now ofcourse no email was received nor sent
here is another example after purchasing the server :
" posted On: 02 Mar 2008 04:48 AM
We will give you your details as soon as possible we are dealing with a slight mail problem meaning you did not get your email..
"
this is 7dayS! after ordering
and now they tell me i need to pay 50$ for server restore!
"In order to resotre the server we would have to bill you $50 for the re-activation that is being levied to our account by the DC"
this is an outrage! i have no money left after paying for this month this week the shut me down with no notice and want even more money! i cant afford paying this ammount after already paying 80$ for ipanel for this exact server.
We are pleased to make the following announcement. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc. We have worked a comprehensive deal in order to provide you our consumers with both the technical and billing support.
All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc., the data center your service is currently provided in. Nothing needs to be done at this time on your part; however we would like to make you aware of just a few things.
All contact/billing information has been released to BurstNet in order to efficiently service your account. There are just a few urls that I would like to make you aware of at this time as well.