WHM/CPanel Sends Private Key Via Clear Text Email

Sep 30, 2007

Why does the WHM panel send me my private key and passphrase for my SSL certificate to my inbox when I generate a CSR? Um... isn't that a bit insecure?

I purchased a Rapid SSL cert from NameCheap who then needed a Certificate Signature Request(CSR) which is generated from WHM.

After generating the CSR, WHM sent me an email that is literally titled 'SSL RSA PRIVATE KEY for *.<domain_removed>.com'

The email not only contains the ----- RSA PRIVATE KEY----- but also my 'challenge password' .

is this supposed to happen? and why on earth would my private key and passphrase be sent via unencrypted email? The only think I can think of is that the WHM panel feature is being used to generate the CSR and is sending me a self-signed cert private key , which I'm not going to use (i'm only going to use the CSR) Even if thats the case, I think it still shouldn't happen, its too confusing for newbies like me and I could just end up using the same passphrase for my actual certificate.

Here are the steps I followed:
1. purchased a RapidSSL from namecheap
2. Clicked 'Activate' in namecheap's SSL dashboard which then asks me for a CSR.

To get the CSR, per Site5's wiki:
1.logged into WHM
2. clicked 'Generate a SSL Certificate and Signing Request'
3. completed the 'create a new cert' form which among other things, asks me for the 'Email address the cert will be sent to'. For all the fields, see the site5 wiki
4. click Create

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