Files Not Downloading To Users

Feb 6, 2008

I run a download website boasting many files (entirely legal, non-pornographic), the sizes of which range from 100KB to 500MB. Some users of the site seem to be complaining of the files not downloading and or being truncated (i.e: it says it has been downloaded even though it has not been fully downloaded.)

Here is one reply I received:

"No specific massage appears, only sign the download is complete and infact it is not. About 7 mega down loaded instead of 79 mega. I use fire fox browser and ADSL internet line speed 512"

All the files however do seem to download perfectly on my computer, though I have a good 8mb line, which leads me to believe it may be something to do with a timeout setting?

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PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
OS Microsoft Windows Server 2008 R2 Service Pack 1 x64
Panel version 11.5.30 Update #13, last updated at Sept 1, 2013 03:30 PM

PROBLEM DESCRIPTION
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Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

ACTUAL RESULT
Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

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