ECommerce: Simplehelix Or Serverpoint

Oct 28, 2008

Which company would be better to choose for eCommerce hosting or

The first one look like specialized in eCommerce hostting (only two plans, any type of eCommerce carts and magento dowloads, special server type) the seconed is just reliable and also provides support of any eCommerce carts.

What would be better? Where would you rather go?

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SimpleHelix Review

Jan 4, 2009

I was considering going with simpleHelix but they seem a little sketchy. I read a lot of good things about them in the forums but I have lots of questions...

1) They talk about having the best equipment but it doesn't say anywhere if they own their data center or not. Where is their data center and do they own it?

2) Contact page has no phone number.

3) I found two addresses on their website. Google maps shows nothing that looks like a nice office or a data center.

4032 Wilshire Blvd. #406
Los Angeles, CA 90010

600 W. 7th Street in Downtown Los Angeles

4) Isn't Los Angeles a bad location for a data center anyway?

5) According to their server status page, they only own 15 servers.

If anyone knows anything about this company or has experience with them, let me know.

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Sep 2, 2008

I just recently switch to from a big name in the hosting industry (website in my sig is NOT hosted by simplehelix) and i must say they are amazing as far as speed and stability (although i don't think i have had the site up long enough to say how reliable they are although my site has been up 100% of the time i have been with them. Although not the cheapest host (their basic plan is $19.95) their service is well worth the few extra bucks if you are hosting any type of business or critical website.

They also say if you have problems with your installation of a script or whatever is powering your site, they will help you out (its worded as free of charge but i am not 100% sure as i havn't needed any help in that area... yet...)

According to, My site loads .38 seconds faster on T1 and over 4 seconds faster on 56k than my old host.

My Rating
Bandwidth: 8.5
Server Speed: 9.5 (just look at their specs)
Customer support: 9.5 (no one is a 10)
Overall: 9.2

They are by far the best host i have been with. And i have been with alot over the years. i can explain how happy i am with them so far. if your looking for a quality server and dont mind a few extra bucks per month,

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SimpleHelix Account Cancellation

Feb 6, 2009

I am wondering if anyone else has had problems with [url] with regards to closing there account? I was able to get the account canceled, quickly, but they are still billing me. Support tickets to there billing department go unanswered and conveniently get closed after 128 hours.

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1 Year Review For Simplehelix

Dec 9, 2008

I'd like to say a few words about my personal experience with Simplehelix. I pay them in time and they deliver to me what I pay for. Nothing special, but that make me happy. I have been hosting domain lovelyflowers . net almost for about one year and I am extremely and painlessly satisfied with their services. I have never had any downtime with them. When I had some questions (I believe obvious and possibly dumb for them), their intellectually gifted support team always willing to help and explain me everything I need in polite manner - really skillful and polite they are.

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Serverpoint VPS

Apr 22, 2007

how is ServerPoint's VPS? If any one has their service? I just got mine there not long ago. The support were great and stuff. But, I notice that my site loads rather slow. Even slower than shared hosting at times.

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Dec 11, 2008

Does anyone know of issues with ServerPoint - routing, DDoS, other? My server has been down for a while now and I am unable to get to their website - www [dot] serverpoint [dot] com. Anyone from SP on the board or know what's up?

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Wansecurity Or Serverpoint

Jul 27, 2009

I'm looking for the decent VPS solution and would like to have the best option ever for this kind of the services. I was suggested with wansecurity VPS and serverpoint

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ServerPoint / A+ Hosting Down

Nov 25, 2008

ServerPoint are down (at least my dedicated box), and they are not answering the phones.

The web-chat guy told me that they are under heavy traffic, but couldn't tell me when they expect to be back up, or exactly what "heave traffic" meant - he didn't know if it was a DoS. However, funnily, their own Website is still up.

I've been with ServerPoint for 4 and a half years... I joined back when they were A+ Hosting. But now I am thinking that I may have to go elsewhere, as there have been a few problems with my dedicated server recently (all connectivity issues, not software).

Generally they have been polite and nice when I call, but I'm losing my confidence in their product and service.

Is anybody else experiencing any problems with ServerPoint?

Would anyone like to suggest a competitor that can do a good dedicated box for the $90-$100 range?

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Cheapvps Vs Serverpoint

Jul 18, 2008

I am between these two what would you use for a very busy server that you will need support and no downtimes.

Cheap vps is offering the double of their plans as an offer.

Do you have any experiences to help me choose? My website will be really busy must be trustworthy and 24/7 support in case of problems.

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Serverpoint Overcharged Me

Jul 10, 2008

I would heavily suggest against using ServerPoint.

They were ok my first month, only went down a couple of times. But when my 2nd month rolled around they charged my card more than my plan. When I contacted them about it they said quote
"where did you see that you was charged for $ per our record you was charged for $34.99".

However both my bank statement and the invoice THEY sent me showed $39.99

I expressed desire to cancel my service and they would not even refund me the unused month that they overcharged me for.

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Serverpoint Hosting

Oct 22, 2007

As for MySQL, unlike other hosts, we don't mix web serving and PHP with MySQL database processing on the same servers. We dedicate powerful machines just to MySQL to provide your database based applications the fastest performance possible.

if doesn't mix them, it must influence on the performance of the webserver.

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Opinions On Or

Jan 4, 2008

I seen these two mentioned in a thread, but doing a search on either one here brings up nothing. Just thought I would get some opinions if anyone here uses either of these companies.

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Jun 2, 2007

Server: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+

Use: my own sites and a few friends, 1 vB: 18K users, 1.2million posts, one IPB: 3K users, 370K posts and about 10 small html sites

so far...

Presales: 10/10, for a couple of days I went back and forth with many questions and different setups, each time they took the time to respond to everything I asked, if i needed more detail they answered, if I didnt understand something, they explained

Setup: 9/10, setup was near perfect, there was some miscommunication on the disks I wanted and the controller to make them work, but they communicated with me the whole way and server was deployed when i was expecting it, took a few days total but I didnt need or expect anything faster

Network: 9/10, no major problems, maybe 3 times in 3 months pings or tracerts were high for 10 minutes or less, each time I opened a support ticket the bottleneck had disappeared before they replied (within 10 minutes) I get 100ms response times from here in VA to the server in NV, west coast users get 25-30ms times, NO network downtime

Hardware/Server: 10/10, knock on wood, absolutely no problems, this thing has ran like a dream, server loads stay low, NO server downtime

Datacenter: 10/10, although I havent had to contact them for any issues i'll give them an initial 10/10 because they own all of their equipment and are onsite, if something breaks, they can walk into the server room and fix it, this is the main reason I chose SP, everything is in house

Support: 9/10, support has been great, SP is not fully managed, support answers anything hardware or network related without charge but you can buy "support" time for anything, and i mean anything else, they also have a 800 number for dedicated customers, response to tickets are within minutes, the only "downside" for me is that on weekends support for dedicated is only via phone, I actually prefer everything via a ticket system, the one problem i had with support was a non emergency ticket I opened on a Friday afternoon was initially replied too and then i guess support went home and I didnt get a response back till monday, no big deal, I could have called them and had it resolved (they are there 24/7), but a note telling me my ticket would not be responded too till monday would have been nice, I also use PSM as a second layer of 24/7 server management

Overall: 9/10, I would give them a 10/10 but we all know nothing or noone is perfect but they are close and they do listen to feedback, I still have a seperately hosted website with them since 2001, I look forward to having a server (or more) with them for just as long and longer

I look forward to creating another review when I reach 1 year, I hope this review has been helpfull

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Ecommerce Webhosting

Nov 1, 2008

Im in the process of setting up my ecommerce store selling baby/childrens clothing items etc. But I cant decide what webhosting site to use. Ive heard a lot about hostmonster and 1and1...which one of these are better?

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Register Globals + Ecommerce

Nov 8, 2009

Some of my clients are hosting OScommerce sites on my server(Centos5/WHM) and are requiring register golbals to be turned ON. Is there any way to have it ON only for this specific account.

IS there a way to have an OScommerce site working properly with register globals oFF.

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Hosting Ecommerce On Shared

Mar 2, 2009

an ecommerce site someone is planning on hosting. They will be selling around 100 products using OSCommerce and no creditcard etc details will be stored on the server. Do you think its a wise choice to start off on a shared host? If yes, are there any additional requirements they should look out for?

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Magento ECommerce Hosting

Jan 14, 2009

After a few threads on Web Hosting Talk, I have decided to go with Magento eCommerce CMS because it is powerful and I like it

The only thing I am looking for is a host that will support it and that will let me either upgrade to a VPS, or straight to a Dedicated Server (or maybe even a co-location).
Because I am a startup business, the costs need to be low (yes, I know good hosting doesn't come cheap and I know I need to put into consideration SSL).

1 major thing. It NEEDS to be in the UK.

I was chatting to one of Rackspace UKs live help support people and they priced their entry level server at "£255 - £355 per month", which being a startup is a bit of a hefty price.

So, how do you think I should start? Shared, VPS or straight to dedicated?
Also, what UK hosts do you recommend?

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ARIN App For SSL / Ecommerce Sites

Oct 2, 2008

I'd like to get IP's direct from ARIN and use with a colo or dedicated server I run a few dozen domains almost all of which are ecommerce sites the ones which accept credit cards of course have SSL and a dedicated IP all the others right now are taking offline payments i'd like to get them all setup with SSL with their own IP since they are starting to bring in more sales. Sites right now are being hosted all over the place mainly vps and shared. I want to have them all on one or more servers that I have complete control over including the IP's. I'm new to the forums but did search for arin and read a few posts about the justification and from what I read SSL is justified to get IPs. Can anyone give me more information on what I should be doing first before applying or how to go about it with them. I'm looking at arin's fee schedule and i would apply under the x-small/micro allocation how much smaller from /20 do they go is there a specific number of IP's i would get for the app fee of $1250 a year or how does that work exactly?

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Map Of Reliable Ecommerce Hosts

Dec 10, 2008

Topics on good hosts have been repeated over and over again, and we have seen many new emerging while many old fading, and still too many have changed. In the past 2/3 years, what has happened to your host? Get your host listed in this thread if your host has kept their service as promised in the past 2/3 years or even longer. This will become a most useful map for new people to make their first step.

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How Often To Backup A Website? Ecommerce

Sep 13, 2008

I am starting an ecommerce website and wondering if I should backup a site once a day, once a week, mutliple times a day after new products are added or what?

My site is geared towards diecast so its not like computers where theres millions of potential customers.

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Weird [FLAG ECommerce Discovery]

Mar 13, 2009

So...a short little back story...

I started out with a reseller account at Great company, I outgrew their services and moved to Innohosting over a year ago.

Before I moved to InnoHosting, I sent in a cancellation request (they use WHMCS)...but nothing was every canceled in their system and I kept getting invoices from them. I simply ignored them. Fair enough, right?

Now, as I've said...I've been with Inno for over a year now. In that past year seems to have been acquired by eCommerce Discovery.

Here is the weird problem. My account on their server was never deleted! I, as a reseller had WHMCS installed was using cron jobs to automatically send emails.

A few weeks ago, I started recieving cron job reports from, a domain owned by eCommerce Discovery. I really wouldn't care too much, but apparently the whole WHMCS system is still active and is sending my clients emails (Invoice reminders, domain renewal reminders, etc etc...).

This is obviously something that needs to be dealt with as it's getting a little out of hand. I only had 35 clients in WHMCS when I was with them...all of which are still with me.

I've called the number at this page:
multiple times only to be forwarded to a voice message. I just now actually left my voice message. Emails to have gone unanswered for 6 months, so I'm not even going to bother with that.

What I don't understand is how my account, over a year old and unpaid, is still not only ON the server...but ACTIVE, unsuspended, and running cron jobs. I'm going to shoot eCommerce Discovery an email shortly and will update this thread if they reply, although...chances don't look good.

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Will 2 Ecommerce Sites Sharing 1 Mysql On 1 VPS Effect SEO

Nov 28, 2007

I have 2 ecommerce sites now hosted at 2 different shared locations, both sites offer same exact products and pricing. I am in the process of elancing out the recode/rebuild for both sites to share one mysql database, cart and to be housed together in one VPS.

I plan to put them both on 1 windows VPS (they are asp) each with its own separate IP but have heard this can cause problems with search engines especially google. I have great natural organic right now (1st position for 5 of my demo keywords) and dont want to put that at risk but getting really tired of 2 separate backends, carts, hosting etc..

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Best Hosting Plan For Magento ECommerce Online Store

Jul 21, 2008

Wich is the most adequate hosting plan to install a Magento E-Commerce Online Store with:

Number of products: 100 to 300
Number os Visitor / Moth: 10.000 to 80.000

I will need a Shared Accout, VPS, or Dedicated Server?

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Difference Between Shared, Ecommerce, Dedicated, Reseller, Colocation And VPS

Apr 29, 2008

I've had a look at the different types of hosting, and had a guess at the description,

A machine with many, many domains on each for individual customer.

Same as above with SSL?

One machine to yourself, one domain?


You have a dedicated potion of a machine to use as many domains on as you want?

You own the server, someone else looks after it.

Hard Disk space and Bandwidth to be apportioned to each domain as you see fit, cpanel with each domain so that you can 'resell'

So what type of hosting would I want to host 5 to 10 of my own websites that use around 100GB a month bandwidth?

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Ecommerce Web Hosting? Going To Use Hostgator Which Plan? Business, Baby Or Reseller?

Nov 3, 2008

I've officially decided to go with Hostgator but I'm having a hard time choosing which type of plan would make the most sense for; maybe there is something I'm not seeing and I'm hoping to get some additional insight...

Here is my plan; I plan on hosting multiple domains (business and personal) and atleast one e commerce website to start and it will eventually grow into about 5 down the road (this is going to be a drawn out process and I want to do it right).

The problem I have is I realize in order to get a true ecommerce website up in running I will need a dedicated IP address and SSL certificate for each site. If I purchase the Business plan it only comes with one dedicated IP and one SSL cert; Hostgator also told me that I'm unable to add an additional dedicated IP address or SSL cert to the business plan so I would have to purchase an additional Business Plan (12.95) per each site. It sounds like I could still host private and not SSL required sites on the business plan and as much domains as I want.

If I go the reseller path then the cost per month will be twice as much as the Business Plan and there is no dedicated IP address included. I will also have to purchase dedicated IP addresses at 2.00 a month and SSL certs as well so that method could get expensive.

I'm also not sure if the baby plan would suffice as well, but apparently not because there is a limit of 1 dedicated IP per plan

What would you guys recommend I do; I want a plan that will allow me to grow with them.

Just curious on what your guys thoughts were..

Also I read a previous post in this forum that someone said their SSL cert prompted the end-user to install the certificate; Being in Ecommerce this is obviously unacceptable to me.

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