Serverpoint Overcharged Me

Jul 10, 2008

I would heavily suggest against using ServerPoint.

They were ok my first month, only went down a couple of times. But when my 2nd month rolled around they charged my card more than my plan. When I contacted them about it they said quote
"where did you see that you was charged for $39.99...as per our record you was charged for $34.99".

However both my bank statement and the invoice THEY sent me showed $39.99

I expressed desire to cancel my service and they would not even refund me the unused month that they overcharged me for.

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For Rus to check the PayPal transaction number: 140444259N989564W

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Apr 22, 2007

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Jul 27, 2009

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Nov 25, 2008

ServerPoint are down (at least my dedicated box), and they are not answering the phones.

The web-chat guy told me that they are under heavy traffic, but couldn't tell me when they expect to be back up, or exactly what "heave traffic" meant - he didn't know if it was a DoS. However, funnily, their own Website is still up.

I've been with ServerPoint for 4 and a half years... I joined back when they were A+ Hosting. But now I am thinking that I may have to go elsewhere, as there have been a few problems with my dedicated server recently (all connectivity issues, not software).

Generally they have been polite and nice when I call, but I'm losing my confidence in their product and service.

Is anybody else experiencing any problems with ServerPoint?

Would anyone like to suggest a competitor that can do a good dedicated box for the $90-$100 range?

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Jul 18, 2008

I am between these two what would you use for a very busy server that you will need support and no downtimes.

Cheap vps is offering the double of their plans as an offer.

Do you have any experiences to help me choose? My website will be really busy must be trustworthy and 24/7 support in case of problems.

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Oct 22, 2007

Quote:
As for MySQL, unlike other hosts, we don't mix web serving and PHP with MySQL database processing on the same servers. We dedicate powerful machines just to MySQL to provide your database based applications the fastest performance possible.

if ServerPoint.com doesn't mix them, it must influence on the performance of the webserver.

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Opinions On Serverpoint.com Or A2hosting.com

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serverpoint.com
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ServerPoint.com 3 Month Review

Jun 2, 2007

Server: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+

Use: my own sites and a few friends, 1 vB: 18K users, 1.2million posts, one IPB: 3K users, 370K posts and about 10 small html sites

so far...

Presales: 10/10, for a couple of days I went back and forth with many questions and different setups, each time they took the time to respond to everything I asked, if i needed more detail they answered, if I didnt understand something, they explained

Setup: 9/10, setup was near perfect, there was some miscommunication on the disks I wanted and the controller to make them work, but they communicated with me the whole way and server was deployed when i was expecting it, took a few days total but I didnt need or expect anything faster

Network: 9/10, no major problems, maybe 3 times in 3 months pings or tracerts were high for 10 minutes or less, each time I opened a support ticket the bottleneck had disappeared before they replied (within 10 minutes) I get 100ms response times from here in VA to the server in NV, west coast users get 25-30ms times, NO network downtime

Hardware/Server: 10/10, knock on wood, absolutely no problems, this thing has ran like a dream, server loads stay low, NO server downtime

Datacenter: 10/10, although I havent had to contact them for any issues i'll give them an initial 10/10 because they own all of their equipment and are onsite, if something breaks, they can walk into the server room and fix it, this is the main reason I chose SP, everything is in house

Support: 9/10, support has been great, SP is not fully managed, support answers anything hardware or network related without charge but you can buy "support" time for anything, and i mean anything else, they also have a 800 number for dedicated customers, response to tickets are within minutes, the only "downside" for me is that on weekends support for dedicated is only via phone, I actually prefer everything via a ticket system, the one problem i had with support was a non emergency ticket I opened on a Friday afternoon was initially replied too and then i guess support went home and I didnt get a response back till monday, no big deal, I could have called them and had it resolved (they are there 24/7), but a note telling me my ticket would not be responded too till monday would have been nice, I also use PSM as a second layer of 24/7 server management

Overall: 9/10, I would give them a 10/10 but we all know nothing or noone is perfect but they are close and they do listen to feedback, I still have a seperately hosted website with them since 2001, I look forward to having a server (or more) with them for just as long and longer

I look forward to creating another review when I reach 1 year, I hope this review has been helpfull

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