i have a dedicated server at theplanet.I dont have a remote reboot option.
a friend of mine said,that all dedicated servers have remote reboot options.he says that since i dont have a remote reboot option,i am probably on a shared server.is that correct.does theplanet have shared or vps offerings in the first place ?
i cannot reboot the server,but i can log in through shell as root type in shutdown - and turn the damn thing off.....
how to best deal with email spam.
Here is what's up...
I recently got a dedicated server with The Planet. WHM/Cpanel...
I am a designer and starting to host my clients. So far i've setup about 5 different clients and everyone says the same thing...
Since they've switched to my server the email spam they get to their emails is out of control.
I asked The Planet for help and they said to make sure some spam filters were automatically checked for each account in my WHM and in their unique cpanel accounts, and they are but it hasnt helped. They also have a spam service but i do not want to pay any more per month than i already am.
What would cause this to be so bad versus my clients old servers?
Secondly, what open source solutions are there out there and who is the best to hire to install them on my server?
Since my local ISP hasn't updated yet, I'm still seeing the sites on the old server. I used a proxy (hidemyass.com) which seems to update all the time, and it said that it couldn't connect to the website (I usually use it to test a site's functionality before I can connect to the site)
What can I do to test where it's going wrong? The domains have been pointed at ns1.theplanet.com and ns2.theplanet.com already, and theplanet has created those nameserver entries for us already. I just don't want the domains to start resolving, only to find that something is broken....
To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Quote:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Customer: thanks
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
I had to reboot my server and about 20 minutes later I tried to access the web site but the page was not found... I am able to login to SSH. However, I am not familiar with *nix or the workings of CPanel... What should I do to get the sites back online?
View 9 Replies View RelatedI'm worried a server is dead, and I haven't made any backups of the database
Server went down last night, submitted a reboot request and now the server is not responding to SSH.
It does respond to ping, so I'm assuming Linux might have booted up OK
Has anyone experience with this type of issue?
I ordered a leaseweb express server 4 box with windows server 2003 and have been running it, installed some software etc which worked out fine.
Anyways, I wanted to disable tcp/ip filtering which I did and afterwards it prompted me that I would have to reboot the server for the changes to take place, I clicked ok and it rebooted. Now I just can't connect with remote desktop, I tried everything.
I'm guessing it either shut down or didn't reboot properly? I tried sending an email to leaseweb support 2 days ago but still no shadow of any reply..
It says that I can reboot the server using the SSC but when I log in there, I can't really find any reboot option.
How can I see the logs for my server before doing reboot to see why was high load in my server?
View 2 Replies View RelatedI was searching google when I saw this => [url]and decided to sign up and post my issue...
I've been plagued over the past few weeks when I noticed the server keeps rebooting randomly ...
my datacenter says that they have not had power failures(lol yeh right) but i cant seem to figure out why my server seems to be rebooting randomly. so far its happened early 3-5am my times today and yesterday, just its happened 4x more times this morning.
im not sure if cpanel is sending me bind start failures because its not set to auto start up on reboot or if it might be related... but the server seems fine.
anyway to auto reboot server every 6 hours?
will this effect on the server?
i'm running on CentOS 5 and whm
I have Plesk 8 installed I would like to create Scheduled Task as root to reboot the server in every 8 hours.
View 7 Replies View Relatedproblem I was having which was Windows Small Business Server 2003 would hang on boot up. I never got the time to reinstall the server until now.
I have installed the server and applied all updates. This worked fine until I install the Windows Server 2003 Service Pack 1 or 2. When I install SP1 or SP2 on reboot the server loads the Dell splash screen then the monitor LED light goes orange then green then orange and then just hangs with a blank screen.
I can boot into Safe Mode and uninstall the Service Pack and I can then reboot without any problems. I have installed ADAM SP1.
I have a cpanel, centos server that had to be rebooted due to the high load spike. I was unable to ssh in nor enter whm prior to the reboot so my only option was of course to reboot the server.
Now, I'm trying to trace the cause of the spike. RTG graphs show no indication of a ddos attack.
Inside whm, CPU/Memory/MySQL Usage shows no reds nor yellow warnings either except red for gzip (backup process) at 19% CPU. I doubt this is the cause.
This is from /var/log/messages of the logs slightly before and after the reboot.
Code:
Apr 9 13:31:49 server pure-ftpd: (?@70.250.201.162) [INFO] Logout.
Apr 9 13:32:05 server pure-ftpd: (?@xxx.xxx.85.3) [INFO] New connection from xxx.xxx.85.3
Apr 9 13:32:28 server pure-ftpd: (?@xxx.xxx.85.3) [INFO] New connection from xxx.xxx.85.3 .......
I have a problem with the server time, when I reboted the server, the time change 4 hours back. Only the time changed not the time zone.
To solve this, I have to sync the time from WHM and then it get the correct time.
at getting PDUs for the new facility where we plan to move our servers to. Our cabinet will have 2*20a circuits, so we're thinking of getting 2 APC PDUs (1 per circuit). Some offer remote reboot capability.
Our servers (Dell PowerEdge) have dual power supplies, and I assume the best thing is to plug one power supply into each circuit, so things stay up even if a circuit fails.
So, how would this work if we want to reboot? The servers can run on only one power supply, so does that mean we have to click reboot on the web interface of each PDU at exactly the same time?
I've never worked with PDUs before.. just cheap power strips and a call to the datacenter
Everytime i rebooted my server, my FTPd is always down and it won't start unless i restart my FTPd via WHM (CPanel server)
Sometimes, named failed too.
When I reboot my centOS 6.5 + Plesk 11.5 server, Nginx doesn't start and every time I need to go to Server > IP Addresses and click Reread IP.Then Plesk says that need to repair one of these ips, I click repair and then Nginx can start. ( I have 3 ips [2 ipv4 and 1 ipv6] )
View 3 Replies View RelatedI have a VPS (ConetOS 4.4, OpenVZ), it all works fine, however on reboot, the resolv.conf gets reset to some nameservers that are no longer in use, How do I change this so after a reboot it uses the nameservers I am using now?
My current resolv.conf looks like this:
nameserver 85.234.133.209
nameserver 85.234.144.209
We are facing this weird problem from the past few days. Whenever we reboot the Windows 2003 Service, the server becomes inaccessible from the network or the internet after reboot. It is only after we run the sharedaccess.reg file available from http://windowsxp.mvps.org/reg/sharedaccess.reg and reboot the server, we can access the server remotely. But the same thing happens after rebooting the server again. We are also not able to start the Windows Firewall service. We get an error while trying to start the Windows Firewall Service. The screenshot of the error message is attached with this post.
View 3 Replies View RelatedToday I reboot my server. And after that my sites are not opening.
View 2 Replies View RelatedI have a problem with my plesk panel. Ever since I rebooted my server it won't load the IP:8443 page at all.
View 5 Replies View RelatedTwo month ago I installed plesk 11.5 on my server (with centos 6 or 7 I don't remember) Then i added my domain.com by clicking on "Add New Domain" and using the auto dns system configuration. All worked great. During this period, Parallels Plesk was auto updating to 12.x 1 week ago, I restarted my server, and my website was down (I think because DNS problem with 12.x or ip problem or port closed...)
So I formatted my dedicated server, then I reinstall Parallels Plesk 11 (with centos 6) and the website worked great. Then I re-formatted my dedicated server, then I installed Parallels Plesk 12 (with centos 7) and the website did not work.
So I think the problem come from plesk 12
This is how I process to configure my website on plesk 12 :
1. This is a 1&1 domain and an OVH dedicated server.
So I configure DNS like that :
1rst name server : nsXXXXXX.eu
2nd name server : sdns2.ovh.net
2. On plesk, i click on "Add New Domain"
Capture : [URL] ...
3. I wait for DNS propagation but it doesn't work...
Capture of DNS checker [URL] ....
Just upgraded from Plesk 11.5 to 12. (CentOS 6.4)
Everything is working but when I reboot the server using the Plesk CP it never comes back up. No CP, no domains, no SSH.
If I reboot it using the 1&1 CP it re-boots fine.
SETUP:
CentOS 6.3, 64 bit.
Plesk 11.09, Update #10.
I enabled Watchdog in Plesk.
It works fine.
However, it doesn't start up by itself after a server reboot.
I can start it manually with the following command:
/usr/local/psa/admin/bin/modules/watchdog/wd --start (which I have done by adding it to /etc/rc.local)
Shouldn't Plesk do this automatically?
What is the difference between Dedicated Virtual vs Regular Dedicated Server?
Also what are the pros and cons of going with Virtual?
ThePlanet vs.......... ?
I just ordered a Dual Xeon 3.2, 4GB RAM, 2X 250GB SATA server from ThePlanet and it ...sucks. This damn thing doesn't even want to run a single UrbanTerror server ( which mind you is an 8 year old game that should be running like BUTTER on this system )every 5 minutes this thing lags out like you wouldn't believe, so it seems I'm wasting nearly 200 month on nothing but a web host now, which isn't something I need to do. ThePlanet of course doesn't support any of this, not that I asked them to, I just told them this box sucks and something is wrong, but they don't really care it seems, so I'm looking for another place, does anyone have any good recommendations ?
I have dedicated server P4 3.2 Ghz with ThePlanet for 4 years now. Since I want to upgrade a server I started to think if it will be good idea to change to the Rackspace.
They offer AMD Opteron 246 for pretty much same price I am getting my P4 3.2 Ghz at ThePlanet. Is it faster processor?
I do not need faster CPU, I want to upgrade Hard drive but if I am getting faster CPU it's good.
Several points here.
1. I can not complain about ThePlanet. Never had a problem. And whenever I had opened ticket they were answered in time I expected.
2. I need a good/fast network.
Should I switch?
I am going to begin a social network and for the beginning I just need 100 gb hard disk, 2 ram, 200 TB monthly. I need a web hosting with potential for big traffic and scalability in the near future.
I have read what people from big social networks have said about both companies and they can handle big traffic, though mediatemple has better ranked costumers than the plannet according to Alexa (I checked one by one of their big clients in Alexa.)
My website is going to be about video streaming, webcam streaming and other common things in social networks.
What do you recommend? Do you have a better company in mind that can handle big traffic and scalability?
My budget is between 500 up to 800 monthly?
I definitely like ThePlanet. They have good support and goot network.
But seems I need to know more from the world.
So could anyone please tell me another DCs that can be compared with TP *in full* (i.e. not "good support but bad network" - "good" should be both).
ThePlanet did a mailout the other day about their servers in UK. Does anyone have servers there? Good pings?
View 6 Replies View Related