Average Time To Recover A CPanel Server Drive Failure

May 30, 2008

As I have never used cPanel neither have whatsoever experience with control panels, in the process of ordering a couple of new server I am wondering what's the average recovery time after a server failure which involves data (ie. disk failure).

I am interested to understand this, because I need to choose between hardware raid or backup disk.

For example, at LiquidWeb (this is just one of the many managed providers i am evaluating) you can pay the same server 264$ with 2x250 hardware raid 1, and 219$ with 2x250 simple hard drives, where the second one is supposed to be a backup drive.

I am yet to ask, but on this servers most likely (at this prices) they do not have hot swappable disk drives where they can rebuild the array "live", so also if i choose raid hardware, in case of a disk failure, i face a downtime to bring down the server, rebuild the array, bring on the server, which I guess is something not less than 30-60 minutes downtime.

The advantage of this solution is that a disk failure keeps the system running, so you can schedule a maintenance window to replace the disk and rebuild the array, I guess.

On the other side, relying on a backup disk (and of course rsyncing data to an offsite server, i would do this anyway) you save 45$ each month, and disks after all do not fail every month.

If the main disk fails, they need to replace the disk, install again the server with what I suppose being a standard image (so let's figure a couple of hours, as they have a 30min hardware replacement sla), then you need to restore backups (which in my case are something like 20gigs). So I guess, on an average, it would take something like 4 hours downtime.

Am I correct ?

What would you reccomend as a solution with cpanel, taking into account the huge price difference ? Backup drive or Hardware raid ?

This would be for a single big website, not a hosting-company with resellers and customers environment, so I would value more the monthly saving, rather than the high availability, but of course I am interested to know what is the average time to recover a cpanel server after a drive failure.

Besides I have also another question, as I have never had a colocated server with raid hardware, so i do not know anything about this.

When a drive fails in a raid1 hardware environment, how the hosting provider gets notified ? I suppose it's not a led on the server to blink, as no one would see it.

So if you have software raid (like my computer at home) you get an email from mdadm with "warning, array degraded", so you know it quick and you can check it anytime doing a ' cat /proc/mdstat '. What about hardware raid?

My fear is that nobody notices my raid1 drive failure, the server keeps going on just a drive, then maybe the other drive fails, and it would be unpleasant: while a single drive failure would be obviously very easy to spot for me.

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Hard Drive Failure, Recover Data

Dec 14, 2007

I just recently had a hard drive failure that produced the following error

root@re:/# mount /dev/hda3 /mnt
mount: wrong fs type, bad option, bad superblock on /dev/hda3,
missing codepage or other error
In some cases useful info is found in syslog - try
dmesg | tail or so

ide: failed opcode was: unknown
end_request: I/O error, dev hda, sector 4410069
Buffer I/O error on device hda3, logical block 8259
hda: drive_cmd: status=0x51 { DriveReady SeekComplete Error }
hda: drive_cmd: error=0x04 { DriveStatusError }
ide: failed opcode was: 0xb0

The host is going to mount this HD on the same machine after adding a new hard drive and fresh install... Does anyone have any recommendations for how I can go about recovering data? Specifically mysql databases?

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Server: [cPanel Smartcheck] Possible Hard Drive Failure Soon

Mar 4, 2007

I get the following message in my email:

"S.M.A.R.T Errors on /dev/hda
From Command: /usr/sbin/smartctl -q errorsonly -H -l
selftest -l error /dev/hda
ATA Error Count: 1
Error 1 occurred at disk power-on lifetime: 7712 hours (321 days + 8
hours)
----END /dev/hda--"

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[cPanel Smartcheck] Possible Hard Drive Failure Soon

Jan 24, 2008

i have this error message sent to my email

S.M.A.R.T Errors on /dev/sdb
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sdb
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 054 037 045 Old_age Always In_the_past 46
----END /dev/sdb--
i have done cpanel update in the log i have this error

Running Sanity Checks & Notifications...Using smartcheck config 5.32 for smartctl(5.33)
Checking /dev/sda....Ok
Checking /dev/sdb....
Errors:
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 052 037 045 Old_age Always In_the_past 48

do i have hard drive failure? how can i fix this?

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CPanel Smartcheck- Possible Hard Drive Failure Soon

Jan 16, 2008

I received this a month ago and now ive just done a cpanel update and in the log i noticed this:

Running Sanity Checks & Notifications...Using smartcheck config 5.32 for smartctl(5.33)
Checking /dev/sda....Ok
Checking /dev/sdb....
Errors:
ATA Error Count: 213 (device log contains only the most recent five errors)
Error 213 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 212 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 211 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 210 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 209 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)

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[cPanel Smartcheck] Possible Hard Drive Failure Soon

Dec 18, 2007

yesterday i took these message

From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 054 044 045 Old_age Always In_the_past 46
----END /dev/sda--

S.M.A.R.T Errors on /dev/sdb
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sdb
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 050 040 045 Old_age Always In_the_past 50
----END /dev/sdb--

ok i know that propably i must change hard discs but these is sure?

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[cPanel Smartcheck] Possible Hard Drive Failure Soon

Dec 21, 2007

I got email from cpanel about 3 times now, here is the copy of that email

--------------------------------------------------------------
S.M.A.R.T Errors on /dev/sda
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 064 044 045 Old_age Always In_the_past 36
----END /dev/sda--
--------------------------------------------------------------

is it Cpanel bug?

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Apr 25, 2009

My VPS from VPSVille is down more than 6:30h i have immediately open a ticket and have not receive response my ticket status is NOT VIEWED. Usually their response time is way faster. I have open another ticket thinking that there is mabye ticket error and thay have not receive the first one and 1h befora i have open the fist ticket about the problem i have send them another ticket about sales and so far no reply.

I have sugest them multiple times and now i`m vary disapointed.

So what is your average responce time from your VPS provider about ctitical problem and ticket marked with HIGHT priority ?

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Average Time To Setup Firewall

Aug 15, 2007

I am wondering what you think the average amount of time it should take to setup a firewall under the following circumstances.

The firewall in question is a Cisco ASA 5505

Say you have the firewall now but it is unstable so you an RMA to replace it, all the config rules are already known and can be seen in the old firewall when the new one arrives. There are only about 25 ACL rules and 6 object-groups that the ACLs use. There is NAT running with ~23 IPs that are statically routed to internal IPs and it has a VPN configured.

How long do you think it should take to configure the new firewall to act like the old one and replace the old one?

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Hard Drive Failure

Apr 19, 2009

I just received:

[cPanel smartcheck] Possible Hard Drive Failure Soon

ATA Error Count: 1512 (device log contains only the most recent five errors)
Error 1512 occurred at disk power-on lifetime: 11736 hours (489 days + 0 hours)
Error 1511 occurred at disk power-on lifetime: 11736 hours (489 days + 0 hours)
Error 1510 occurred at disk power-on lifetime: 11736 hours (489 days + 0 hours)
Error 1509 occurred at disk power-on lifetime: 11736 hours (489 days + 0 hours)
Error 1508 occurred at disk power-on lifetime: 11736 hours (489 days + 0 hours)
----END /dev/sda--

What do you advice me to do? ask the DC to change the Hard Drive or wait till damaged?

I already have a weekly external Backup.

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Possible Hard Drive Failure

Jan 12, 2008

I am getting this error on my mail from cpanel

S.M.A.R.T Errors on /dev/sda
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 050 039 045 Old_age Always In_the_past 890961970
----END /dev/sda--

Is it a big issue.. whats the solution for it?

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Upcoming Drive Failure

Sep 6, 2008

so this is the second time I got an email like this from my server:

This email was generated by the smartd daemon running on:

host name: xxxxxxxxxxxxxxxxxxxx
DNS domain: xxxxxxxxxxxxxxxxxxx
NIS domain: (none)

The following warning/error was logged by the smartd daemon:

Device: /dev/sdb, 6 Offline uncorrectable sectors

For details see host's SYSLOG (default: /var/log/messages).

You can also use the smartctl utility for further investigation.
No additional email messages about this problem will be sent.

What can I do about this?

I actually COLO a box.. I sent them the server NEW, and the drive failed a week after I sent them a new one. This SECOND drive is now having errors apparently.. what can I tell my tech to do about this? Please advise me on what I can do.. (There is a chance that this could be my primary drive)

I asked FDC to check the controller and drive, and they said there was nothing they could do.

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Aug 3, 2007

I'm currently hosted on a VPS server with Galaxy Solutions, but just last night I was informed of a hard drive failure.

This morning they said the DC couldn't recover the data, and now they are trying to recover the data themselves. Right now I'm assuming that if the DC can't recover it, then there isn't much of a chance of it being recovered at all.

I've put in countless hours and dedicated so much of my time to my sites, something which certainly cannot be compensated for. I would like to exhaust any possible way to recover the data.

Can anyone recommend what I should do in a situation like this? Would it be advisable to consult a data recovery specialist? It would be great if you could also recommend one.

The cost doesn't matter. I'm extremely frustrated, annoyed, and confused because of all this. Just like that, all my work is gone.

I did have backups, but they were on the same server.

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May 13, 2008

I have a server with CentOS Enterpise 4.6 using 2.6.9-67ELsmp Kernel

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I updated it 2 times but always fail in this server

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I went to 3ware's sight, and wasn't sure exactly which software to download/install.

I am on Centos 5.2 32bit and have Cpanel/WHM installed.

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May 3, 2008

After adding a second drive mounted as /home2 for backups I attempted to use the cPanel "Configure Backup" and I get the following message.

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Please move it to a filesystem which does not have quotas turned on
or a separate partition/disk slice mounted at /backup.Backup has been
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All searches on how to resolve this really reveal no solutions.

I did a google search on "disable filesystem quota" among others and could
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May 21, 2009

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Dec 20, 2008

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Mar 2, 2007

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