Why do seemingly most companies do 95th percentile billing based on a 5 minute polling interval?
Do you think there would be any complaints about basing 95th percentile billing on a 1 minute polling interval?
Just curious about what kind of pricing people have been able to get when going for 95th percentile billing, and what kind of quantities?
For example, currently we are paying $44/Mbps for a quantity of 250Mbps, so $11k/month for roughly 100TB of transfer.
Does that seem like a really high price?
I just had a quick question, I have been using dedicated servers for a long time now, and I was just looking to host one of my own 1U servers that I have been using at home, now I had a simple question, but it seems to confuse me on what exactly do I pay at the end of the month.
I have read about the 95th percentile billing, and paying for 1Mbps.
I usually had 1000GB with my servers, simple, easy.
All I need to know is if I get 1Mbps, can I not go over that 1Mbps while backing up files, or hosting a game server? or is it that I have a certain amount of bandwidth because this is really confusing me.
I have a question about 95th percentile billing. Say I have a 6mbit commit. That means I should be getting 2000GB/month. I calculated that if I burst 100mbit until I get 2000GB then do no bandwidth for the rest of the month, I would get charged for 100mbit of commit, is this correct?
Calculations
2000000MB * 8 = 16000000 mbits / 100mbit = 160000 seconds / 60 = 2667 mins / 60 = 44.4
So 44.4 hours of 100mbit equals 2000GB.
Now lets say they take a snapshot every 5 mins.
44.4 hours * 60mins = 2666 / 5 mins per snapshot = 533 snapshots
Now lets find the total number of snapshots in a month.
30 days * 24 hours * 60 minutes / 5 minutes per snapshot = 8640 snapshots
Now we find 95th percentile
8640 * .95 = 8208
8640 - 8208 = 432
So 432 snapshots will be dismissed as burst, but I will have 533 snapshots at 100mbit (as calculated above).
95th percentile...
what is it?
Is it possible to have a 40Mbps 95th percentile, but only push 3TB in a month?
I know 40Mbps=~12,000GB, that's why it doesn't make sense.
Basically provider offers 2000gb bandwidth.
However, at the end of the month they don't look at the total X GB's transfered, they measure it up with 95th percentile.
I know there's a formula involved, but maybe someone can give me some insight on why 95th is for, and the formula of course would help
100mbps can be rather vague at first so I will now try breaking 100mbps, - my question will be near the bottom.
Ive used a conversion calculator to draw this up.
8192 Mbit (Megabits) = 1 GB (GigaByte)
100 Mb (Megabits) = 0.01220703125 (GigaBytes)
So, to reach 1 GB it will take just under 1 min 22 seconds at a rate of 100mbps.
8192 Mbit / 100 Mbit = 81.92 seconds which is 1 min 21.92 seconds.
1 min 21.92 seconds = 1 GB.
My question:
As i am more familiar dealing with Gb's more so than Mbits i have a few questions which i am not so sure about .....
On the 95th percentile model, I recall reading bursting not calculated for 36 hrs in this model.
In our application, for now, we will only be uploading to the colocation 6 days a week, on a 10 meg upstream - averaging anywhere from 2 hrs nightly to Saturday ....real small upload.
When I look at 95th percentile, I am looking at it that we would be billed at 9Mbps if we were to utilize this billing method as opposed to purchased transit.
some light on the math & or the *36 hr* burstable bandwidth ?
I have Munin running on my Centos 5.2 box, but would like the 95th percentile calculations. I have found this page for an add on:
[url]
where to put this code and/or how to install it?
I'm using PHP cURL with the Plesk API to dynamically create Subscriptions. The problem I'm having is that the Apache server tends to reset before the response is returned, ultimately interrupting the connection.
I found a Plesk setting to define the Apache restart interval. I set it to 120 seconds, which I thought solved the issue, but I'm still having unreliable connection issues.
The request to create/remove a subscription always completes, but it's the response that I'm struggling to have returned.
How do you deal with off-site backups on a colo machine billed at 2 Mbps 95 percentile?
Moreover, do you do any httpd throttling so a few spikes don't really hurt you on the 95% billing method?
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
View 9 Replies View RelatedI am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
View 2 Replies View RelatedI have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
I'm really confused about burstable billing. I'm hoping you guys can help me out.
I'm currently with Softlayer and I have two dedicated servers with 2TB of bandwidth a month. So far this has been fine for me.
I'm getting ready to move to a third server and therefore I'm looking at colo space. The problem is that they all seem to charge by the Mbps instead of by the overall bandwidth you use.
The bandwidth here in Austin is expensive (About $200+ per Mbps) and I have no idea how much I'd need.
Here's a sample of the last 7 days of traffic on one of my servers
Any idea how much bandwidth I'd need? Also, are these colos just screwing with me? Should I be able to find a plan that charges me by overall bandwidth instead of using bustable billing?
let's say I tell the hosting company to cancel a server 1 day before the billing date but their policy is 2 days. now as you know i am not that tech savvy so it took a bit of time for to transfer all my files from old to new server (keep in mind the new server is still still with this company) .. as a hosting company would you allow me to cancel the server without billing me?
View 1 Replies View RelatedI have with www.one.com. I cancelled a domain I had with them, but according to ther TOS on their website, that I never received with my initial order!, I was late. So, they charged me for 1 year of contract. After not paying their invoice, they have now charged me another 10 for not paying them. They also somehow threaten me to pay otherwise they will charge me more. What do you think I should do? Is any place I can seek advise? Here is their email:
"Outstanding payment of order no. 1147502.
As of 12/6/08, we have not received payment for the amount outstanding
on your order.
In order not to burden you with further costs, we ask that you pay the
amount as soon as possible. We draw your attention to the fact that you
may incur further costs if the amount is not paid by 12/21/08.
Item description: Amount in GBP:
Balance due for order GBP 22.09
Reminder charge (invoice number 2671362) GBP 10.00
------------------------------------------------------------
New total balance due GBP 32.09"
I see some VPS hosting company provide whm/cpanel for around 10 bucks per month, but after I get that, do I still need to purchase whmcs to take care the billing stuff?
View 14 Replies View RelatedWe just got an invoice from burstnet for a vps server we never ordered. We were out of town since Friday yet this order was placed on sunday August 31st. I tried to cancel but was called a liar and that the charges will stand. Im not paying them for something I did not order in the first place. I was a reseller for them but not anymore.
View 14 Replies View RelatedIm currently having problems installing WHM auto pilot billing software i get this error message Fatal error: Unable to read 5470 bytes in /home/wicksy/public_html/admin/index.php on line 0
i have uploaded all the files to the server, changed all CHMOD to 777 and tried it for a second time and still get the same message, if anyone could help me out that would be great and i will gladly offer them a months free of remote backup to our secure remote backup servers. Or can anyone recommend another good free or cheap billing software to use for the web hosting business?
Hello to all my complaining against theplanet apparently to collect are very good but then you must verify that you leave your card so you make a lio having prepaid card are those that are charged across your bank, the thing that I cancelled the account I am the cancelled without giving me a lot of time and explanation is not fair levied money and then abuse the trust that this company to purchase a dedicated server.
IN SUCH Case thought that if committed a crime because they have demonstrated quite the opposite for being crooks and without any service charge, how I wonder where this money goes ($ 400)?.
I have one server with WSI over 1 month (testing purpose). On Apr 23rd, I asked them to reload Windows Server 2003 Std. They charged $25 OS reload and $25 for Windows license.
On May 01st, I got a new invoice for server fee and $25 for Windows Server 2003 Std license. So, they charged Windows license again.
I contacted their Billing Dept. to correct the invoice so that I can make payment. No one from Billing Dept. responded us. I tried to contact Aaron, who I got server from. Aaron responded us and promised to issue a credit, but I didn't see that. I contacted Aaron again and asking to fix the invoice, but he didn't respond.
On May 10th, I got an overdue notice from their Billing Dept. I contacted them again, but no one responded.
Today, they disconnected my server.
It seems that I'm unable to contact anyone at their Billing Dept.
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
I've been a client of fluidhosting for around 2 years.
In terms of support, performance and reliability everything was fine during those years.
Few days ago, on the 14th of march i asked to cancel my account as i wanted to move to a different host because of price issues.
I pay to fluidhosting on monthly basis, each month in advance until the renewal date of the next month.
My renewal date is the 2nd of each month. This means that on the 2/3/09 i paid to fluidhosting until 2/4/09.
On the 14/03/09 , i asked my account to be canceled.
That's where the problems begin...
Fluidhosting says that canceling accounts should be stated --30-- days before the renewal date. This means that you can basically cancel your account ONLY on the day you renew it, and basically, as i see it, they are forcing you to pay for another month.
FH claim it's in their TOS, and indeed it is. Though i can not be sure if it was there 2 years ago or not, but even if so , i find it very unethical they "force" on you to always pay for another month.
I have ihost billing script
1. When I try import accounts from server it takes long time for loading and after that I don't see anything on ihost package and I certainly add package in ihost, you can see this picture:
mo4host.net/upload//uploads/images/mo4host-2d660d7e73.jpg
2. Also I don't see all accounts on server.
3. When I chose account and submit import it also need long time for loading and after that I have this message:
No payment gateways have been configured. Please configure at least one payment gateway, then try again but I certainly configure payment method:
mo4host.net/upload//uploads/images/mo4host-f0c8b2d72f.jpg
I having problem with them particular cancellation.
first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.
There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.
I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.
My contract with Strato-hosting expired three days ago, and two days ago I got an email invoice saying that they had automically renewed my contract for three months. (of which I had no warning) and I owed Ģ53.51. I asked to cancel and they claimed it could only be done at the end of the new three month contract, which would defeat the object of cancellation, because I would still have to pay the bill.
Are they legally allowed to bill me for hosting I neither want nor can afford?
Also, as a last resort, their T&C's say that if you use their hosting for porn they will terminate the contract without notice. If I were to do that, do you think I wouldn't have to pay? I really am desperate here.
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
