at 9/18/2008, i ordered one server,
PLAN: E1200 Dual Core - 1GB RAM - 80GB Drive - 1500GB Transfer
but "thenynoc(andy@thenynoc.com)" give me "P4-2.6/512M/80G"
i sent alot of mails about RAM and CPU issue, NO reply,
i request cancel and refund , NO reply.
just now, my server has been poweroff, NO mail reply still
thenynoc support is ok for me, and the network speed is alright.
When it comes to downtime, not to mention to the previous downtime, but the recent on may, they had been down for about whole day, i then submit cancellations on may 21, because they required at least 14 days notice.
I just couldn't understand why they shutdown my server before my next payment cycle which is on 12th of June, i thought i had pay for whole month?
I've now been with TheNyNoc for a couple months now and my experience has simply been exemplary! Andy and Kody have been helpful in all my requests and questions. Any support ticket that had been opened was answered in less then 10 minutes, usually 5. At one point Kody even messaged me on MSN to tell me about 5 minutes of downtime, I hadn't even noticed, nor did any of my clients. I don't think I have ever seen a company so open and honest about everything. They are 100% honest with any sort of question, issue, or comment you may have. You WON'T get any of the lies, or uninformative information you receive elsewhere when an issue arises. Andy and Kody are both exceptional in the service they provide.
I originally decided to try out TheNyNoc because I had a client who wanted a server on the east coast and didn't want a BurstNET server. After much searching I decided on TheNyNoc due to their quick response and professionalism. It's a PLEASURE to deal with TheNyNoc where there has been no surprises and no negative experiences. The servers have been very sound and all my contacts with sales and technical support have been timely, technically competent and courteous. I look forward to a long professional relationship with TheNyNoc.
So Thank You Andy and Kody for all your hard work and making my job so much easier!
yet another review, yet another VPS burned through because of incompetent sales staff, incompetent DC staff, and even more incompetent network admins.
Since noon, I have been getting alerts off and on that my vps (monitoring, off site support, a few projects) was down. Not a worry, I open a thread here. Now, maybe it's just me, maybe not, but that's not the point. The point is that for 3.5 hours, my VPS with nynoc was down.
Now, I opened a ticket with them about this, giving them the options which were fair:
credit me with a month (reasonable, given my going rate, or the going rate for ANY tech @ hourly rates) and apologize for downtime, or
Refund my $10 credit (overpayment) and I'll find service elsewhere starting Oct. 7th.
Their response? "There was no downtime".
Ok, so they deny downtime, not a surprise, others like to pull the same thing. I show them proof of downtime, to whit, they respond again "There was no downtime".
So, I show them more proof (this time from their own systems). Their response? We're not going to argue, there was no downtime. Immediately after that, they locked my account in WHMCS like little children, and locked me out of my VPS (thankfully I was still able to restart it).
So, is this wrong? nope, not at all. Not UNLESS you're holding someone else's money for services rendered, and refusing to deliver said services.
A bit of an explanation on the 'overpayment' part:
Somehow, when the system created the email subscription link (via paypal), their system created it @ $5.x more than it should be. So, the subscription continued on paying $5 or so more a month , which WHMCS rightfully put in as 'credit'. My thoughts were that I'd let it build up, catch up to a month, and then cancel the subscription, resuming when it was necessary. not a bad idea really.
Now, for the proof here, the same stuff that was shown to them:
Image 1 - From their network and VPS node - shows downtime from approx. noon to approx 3.30
Image 2&3 - My network - same thing
Image 4 - Total downtime today, again , from my network.
So, is it unreasonable to expect individuals reimburse you properly for downtime? Not at all. Consider that the reasonable tech makes $30-50/hr, and 3 hours of sitting and waiting for someone else to come up and deal with the problem, so the tech can resume work. Yeah, that's a bit of a rip off, and it's unrealistic to expect full reimbursement (which I didn't). A month's credit for their screwups is more than reasonable given the amount of time loss.
Is it unreasonable for individuals to expect 'credit' to be paid appropriately? Not at all. Again, if the business didn't want it to be paid appropriately, they should turn it off immediately. If they let it build up, they are responsible for refunding it, in case the customer DOES decide to leave.
This brings us to this:
Is it reasonable for a company to simply 'terminate' service, and lie to the customer because they don't feel like admitting their wrongdoings? Of course no, that's the childish way out.
Taking people's money, early termination of service = theft, no matter how you slice it (and yes, I DID give them a specific termination date if they chose to go that route).
Now, it's back to the grindstone, yet again, trying to find a VPS that is actually respectable, reasonable and well known, while being reasonably priced!
I purchased the plan called vps3.
I configured DirectAdmin and uploaded my scripts like flv players, some php test scripts and the only output I got was php errors and non working FLVs (The browser ask me to download the flvs, instead of playing in jw media player).
Thats, because no modules and extensions were installed, which I asked in my pre-sales question email, befor buying the vps.
I asked for a cancellation of the account a few minutes later I had no access anymore to the IPs, DirectAdmin, Hypervm or any FTP Accounts.
I have paid $24.99 (With promocode NEW50) and got only 2 days access to the vps! Kody R. from Thenynoc.com told me, That a refund is not possible (because of their ToS).
I've had a tiny VPS with Nynoc for a while, and have been satisfied with it's performance.
Today, I just purchased their supervps 3 ($15/mo) and paid 6 months in advance. Although the full amount of the purchase was $90, I was billed only $85 in the invoice. My paypal account showed they had deducted $5 immediately before the order. Anyways, I completed the payment and got confirmation email.
However, few hours later I come to learn via paypal emails that the subscription had been cancelled and the $85 payment refunded!
I tried to login to the client portal, and surprise! Access denied! I tried to reset the password using the "forgotten password" link, now it says my e-mail address doesn't even exist in the database!
I contacted support via e-mail and awaiting a reply.
In the past few months I've received some weird invoices from nynoc. Sometimes they sent me invoice for $0, and then notify me that the invoice was paid in full!
Clearly, their invoice & billing system is having trouble. And now I'm being locked out of my client area. (My old VPS is still running though.) Worse still, there was no word from the nynoc staff.
Has anybody experienced billing errors with nynoc?
Let me start off by saying I'm not here to trash TheNYNOC or anything of the sort, in fact they've been fairly pleasant to me sofar. But I'm wondering if anyone else is having problems with the recently advertised E7200 dedicated server special they've been advertising here at WHT?
When I first ordered my server a couple of weeks ago it was delayed an extra couple of days because they were having problems with the E7200 Core 2 Duos getting along with the motherboards they were using - no big deal, I know from experience that the E7200 is a great little C2D but it can be a real booger with certain motherboards. (Some boards still can't handle the new 45nm cores) But they finally got my server delivered and BOY was it FAST compared to my old Celeron 2.4ghz that I had at ExistHosting (now GoGax). I was one HAPPY camper.
Well tonight I come home from a party to dozens of emails from people saying half of my sites are down, email isn't responding, etc. Upon logging into the server I quickly discover that there is an apparent hardware failure of MASSIVE proportions going on. Half of the files on the server were missing, what was still there was corrupt, and almost every basic linux command resulted in a nasty I/O error.
Code:
Last login: Fri Aug 15 23:23:29 2008 from XXxxxx.swbell.net
[root@hammond ~]# fsck
-bash: /sbin/fsck: Input/output error
[root@hammond ~]# shutdown now
-bash: /sbin/shutdown: Input/output error
[root@hammond ~]# vi
Vim: Caught deadly signal BUS
Vim: Finished.
Bus error
[root@hammond ~]#
Before Vim completelystopped working I also spotted some errors in /var/log/messages complaining about a couple of bad sectors on /dev/sda1 and /dev/sda2 so I suppose I could have just gotten a bad HDD... I dunno though something seems weird.
So I'm wondering, has anyone else with this particular server from TheNYNoc been having problems after a few weeks, or am I just unlucky? Hopefully it's just a bad drive and not some weird exotic problem with the E7200 + mobo combination. I don't fancy having to setup my server a THIRD time in the next few weeks. A second time is going to be bad enough.
Dang it, I just had everything perfect the way I like it too.